Comentarios del cliente para Horseshoe Mountain Hardware Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Horseshoe Mountain Hardware Inc

Grado total:

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Jim W. en

Grado:

El cliente no dejó un comentario.

Beth J. en

Grado:

El cliente no dejó un comentario.

Gail G. en

Grado:

Steering was sloppy don't know if that was normal or not but it made driving difficult

Joel R. en

Grado:

When a customer reserves a truck and you say you will text them to confirm the reservation actually text them don't call them or email them they aren't expecting a call or email secondly have an hour or two window for customers to pick up reservations things don't always go as planned and you can't get to the location at a specific time thirdly when you screw up a customers reservation don't send them clear across the state to get a different truck give them the one they reserved or bring them one also learn to communicate and stop franchising it doesn't seem to work well for your company (uhaul) when the customer returns the truck at the location you told them to don't then tell them no now you have to return it elsewhere if you intend to continue franchising your franchisees need to be able to address and solve customer issues they are the face of your company and deal with customers directly

Willy R. en

Grado:

Great customer service!

Cristina C. en

Grado:

El cliente no dejó un comentario.

DANIEL S. en

Grado:

The gentleman at the counter helped me hook up my trailer and got things done quite quickly.

Jess B. en

Grado:

El cliente no dejó un comentario.

Russell M. en

Grado:

Was not swept out.

Corey R. en

Grado:

I would only recommend this location because for me it was very convenient as the closest proximity to my location that I was moving from. I waited at the rental desk for about 8-10 minutes before anyone showed up to help me. I had already made my reservation online and that was helpful or else the person helping me would have struggled through the rental process. As it was, I was out about half an hour from the time I got out of my vehicle until I made

George S. en

Grado:

El cliente no dejó un comentario.

WADE R. en

Grado:

El cliente no dejó un comentario.

clifford s. en

Grado:

El cliente no dejó un comentario.

Julie B. en

Grado:

El cliente no dejó un comentario.

Kyle S. en

Grado:

El cliente no dejó un comentario.

Amanda J. en

Grado:

I had to suggest the employee go look to see if the truck was there. He said he didn’t see it so it must have been rented again. I checked with 1800GoUhaul and received a return authorization number from them just to be safe. But about 5 minutes ago, my card got charged a random amount of 92.00. So I’ll be talking to someone again as soon as I’m done with this. For someone who doesn’t have a lot of cushion on their card, the extra, unnecessary almost $200 that you’ve compromised may lead to additional fees from my bank, which I’m sure you’ll refund promptly.

kay v. en

Grado:

Service slow, tire low

Luara M. en

Grado:

El cliente no dejó un comentario.

Craig B. en

Grado:

Their computer system could use an upgrade.

Michael L. en

Grado:

El cliente no dejó un comentario.

Alan G. en

Grado:

Friendly employees and helped me connect the trailer to my truck.

Christine B. en

Grado:

El cliente no dejó un comentario.

Norene B. en

Grado:

El cliente no dejó un comentario.

Reid H. en

Grado:

El cliente no dejó un comentario.

Garn Russell N. en

Grado:

El cliente no dejó un comentario.

lynn e. en

Grado:

El cliente no dejó un comentario.

George R S. en

Grado:

El cliente no dejó un comentario.

WILLIAM T. en

Grado:

El cliente no dejó un comentario.

jeff l. en

Grado:

nothing

Jenifer A. en

Grado:

El cliente no dejó un comentario.

HAL M. en

Grado:

U-Haul has kept our deposit now for eight days. This is not necessary. I have been to the location and they claim it is U-hauls fault. Will not do business with No-Haul ever again. Will be going to the back to do what is necessary to retrieve funds. Will recommend Horseshoe Mountain for everything but No-Haul.

kelly f. en

Grado:

El cliente no dejó un comentario.

Kathryn S. en

Grado:

He took the truck for a drive and said he would report the need for repair.

ROBBIE DEE L. en

Grado:

El cliente no dejó un comentario.

Hal S. en

Grado:

Just need to make sure that anyone who runs the counter is trained to do it. Things were fine but took a bit longer due to not being sure on all the paper work.

KELI W. en

Grado:

Let customers know that the amount put on hold on their card, is not the same as the charged amount at the end if the rental. We had 353 dollars in hold and paid 370 for the rental. The money on hold did not get back to our card until 10 days after the rental. Also, every customer service agent I spoke too at u-haul gave me different and conflicting info throughout this experience.

Joel B. en

Grado:

El cliente no dejó un comentario.

linda s. en

Grado:

El cliente no dejó un comentario.

Ronald C. en

Grado:

I was charged $86.34 for 2 days @ $18.95 per day. I was charged $16.00 for insurance even after I declined it on my application because my Insurance agent assured it was covered on my Auto policy. After complaining they adjusted my bill to $56.85. My confirmation Letter assured my total cost was37.90 +tax.

BRIAN B. en

Grado:

El cliente no dejó un comentario.

WADE R. en

Grado:

El cliente no dejó un comentario.

Jeremy D. en

Grado:

It took a couple times and calling customer service to the Department and nobody came before a employee walked over and said they hadn't come in yet, no I said, so she went and got some money, after that the gentleman was very nice help me out very fast and quickly color there's a lot of good guys in that place.

Jeremy D. en

Grado:

They were slow at responding to being paged to the department to check me out. Had to page for customer assistance quite a few times and still no response, so the lady actually had to go over and physically ask for somebody to help me. Waiting time at least five minutes. After the employee came over they were very helpful fast and friendly.

ROGER S. en

Grado:

Fix the rental software &web integration to prevent pickup delays. We lost an hour of the morning while the rental was being processed.

William M. en

Grado:

Ian went above and beyond my expections. Giving some great suggestions. Making sure that I got the right truck..

PAULINE V. en

Grado:

Thank you guys for everything. AWESOME customer service .. I spoke with Rob and I think John.. Will definitely rent from you guys again ?? KEEP IT UP ??

dixie s. en

Grado:

All was totally satisfactory

margie m. en

Grado:

El cliente no dejó un comentario.

george e. en

Grado:

Friendly and helpfull

Steven C. en

Grado:

The truck was clean and in good repair but the customer service was way below average. There was not enough miles provided to get to our destination and back to the uhaul rental. Also the route provided is not the safest rote on the winter.

Don B. en

Grado:

The staff at Horseshoe Mountain went out of their way to make sure we had all of the supplies we needed for a successful move. They also had the truck ready right away so we could use the day well to load up.

SHELLEE R. en

Grado:

El cliente no dejó un comentario.

LEGRAND B. en

Grado:

Not a thing at this location.

Gregory S. en

Grado:

El cliente no dejó un comentario.

COLIN A. en

Grado:

Make sure that your reservation software is easier to use. The clerk had problems with it.

Jaime Y. en

Grado:

For being the only Uhaul location in this town, everything was quick and efficient. Ian was great!

Gerald M. en

Grado:

El cliente no dejó un comentario.

Teresa B. en

Grado:

The inside of the trailer had broken bars and was missing the rings to attach the tied down ropes to secure the furniture.

SHIRLEY F. en

Grado:

Will/do tell friends .Save 30% check out the local Companies instead..

Marla R. en

Grado:

El cliente no dejó un comentario.

JOHN R. en

Grado:

THE OVERDONE COMPUTER RENTAL PROCESS COULD BE SIMPLIFIED. THE SERVICE WAS GREAT.

TREVOR J. en

Grado:

You need 24 hour rentals

TRACY A. en

Grado:

Everything at the pick up location was just fine. The clerk that helped me had to try multiple times to complete my reservation. After a couple of phone calls to U-Haul, he was told to cancel my reservation and treat me as a walk-in. That time, everything worked.

alex S. en

Grado:

El cliente no dejó un comentario.

david p. en

Grado:

Everything was great

Simon B. en

Grado:

Excellent service and very prompt response. Will be back again!

RAY L. en

Grado:

Good service. I reserved trailer online in advance. Everything went as planned.

Sandra B. en

Grado:

El cliente no dejó un comentario.

Jacob T. en

Grado:

The rental part of the store was a bit difficult to find at first, and the staff was bombarded by lots of people in line for equipment rentals. As a result, the wait for help was a bit long, but it's possible I just caught them on a busy day. Staff was very helpful and friendly!

Mitzi A. en

Grado:

Check the oil in the moving truck. It was 2 quarts low. Great help from Ian!