Comentarios de los clientes para Horseshoe Mountain Hardware Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Horseshoe Mountain Hardware Inc

Clasificación general:

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CHARLES S.
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El cliente no dejó un comentario.

MICHAELA C.
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El cliente no dejó un comentario.

BRYAN J.
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El cliente no dejó un comentario.

Patrick B.
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El cliente no dejó un comentario.

Richard P.
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Great service

JOHN L.
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El cliente no dejó un comentario.

Richard P.
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Great experience

Sandra B.
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El cliente no dejó un comentario.

Monica H.
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El cliente no dejó un comentario.

Ronald H W.
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El cliente no dejó un comentario.

tina R.
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El cliente no dejó un comentario.

RALPH W.
Clasificación:

Not much. U-Haul equipment rentals are located within a well stocked hardware store in a small town. Only a couple of clerks are knowledgeable about U_Haul rental processes, rates, etc. The items I rented were what I needed & were worth the wait.

Neil C.
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El cliente no dejó un comentario.

john H.
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N/A

CAMI D.
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El cliente no dejó un comentario.

Janette N.
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El cliente no dejó un comentario.

SHIRLEY P.
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El cliente no dejó un comentario.

James J.
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Helpful and friendly staff. Easy process from start to finish. The equipment was in excellent condition. Thanks for a great experience.

ken B.
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Great help

Tyler R.
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El cliente no dejó un comentario.

LISA S.
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Very personal and attentive care! Thanks!

Troy S.
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It was a life saver. Thsnk you!

Reagan T.
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El cliente no dejó un comentario.

Gina B.
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IAN who works there was very polite and helpful!!!

Natalie A.
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El cliente no dejó un comentario.

Austin H.
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We have rented a trailer twice and each time the service was excellent, and friendly.

SCOTT L.
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Trailer was parked in mud, inside needed sweeping before being used. Safety chains were new but ridiculous long. I will price other rental companies or find a private trailer next time. The cost for quality of trailer rented was expensive.

Scott B.
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El cliente no dejó un comentario.

chad P.
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online it said they had things in stock that they did not actually have. I had to settle for something i did not want.

Joseph P.
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El cliente no dejó un comentario.

Rex M.
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El cliente no dejó un comentario.

Tamra A.
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It was a great experience.

BILLIE M.
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El cliente no dejó un comentario.

jamee W.
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El cliente no dejó un comentario.

Dusty M.
Clasificación:

Train your employees

Craig S.
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Horseshoe Mountain was excellent. The truck was new and functioned great. There was no ramp on this truck and that was a major problem. Lifting furniture, washer, dryer etc without a ramp was almost impossible to load the truck. U-haul should put ramps on every truck. This was a very bad experience because there was no ramp.

dusty M.
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The employees were nice but not very knowledgeable about the equipment and policies. And the trailer lights didn't work at all.

Jessica S.
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The customer service was amazing and friendly. They were training a new person and they do a great job explaining everything.

Laura M.
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An employee hitched up the trailer for me, which was very helpful because I don't have knowledge and expertise. When I stopped for gas I noticed that the chains were hanging low enough to touch the rode - to my mind, a dangerous situation. I have seen sparks from a hanging chain ignite a vehicle. There is a correct way of wrapping the chains around the tongue of the trailer to prevent the chain from striking the road. Please provide training for employees who will be hooking trailers to vehicles. Other than that, the equipment and service were great.

EDMOND G.
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The employee had a difficult time getting your software to function properly. This experience happened with two different employees

TRENT R.
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Terrible customer service very dishonest with customers very unprofessional and inexperienced I will never use this location for any rental need and will never use U-haul again

carl J.
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Great service! Perhaps shortening the processing time would be helpful.

MIRIAM O.
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They said they no longer have a service representative come out to check the equipment and the truck needed an oil change and almost 2 gallons of antifreeze! It would have also been nice to have more information on the truck because it was an older model with no cruise control and a 70 mph governor on it.

William M.
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El cliente no dejó un comentario.

Katelyn P.
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El cliente no dejó un comentario.

taylor H.
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Tire was flat.

Wendy O.
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El cliente no dejó un comentario.

Tyler N.
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El cliente no dejó un comentario.

ABRAM H.
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El cliente no dejó un comentario.

Jim W.
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El cliente no dejó un comentario.

Beth J.
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El cliente no dejó un comentario.

Gail G.
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Steering was sloppy don't know if that was normal or not but it made driving difficult

Joel R.
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When a customer reserves a truck and you say you will text them to confirm the reservation actually text them don't call them or email them they aren't expecting a call or email secondly have an hour or two window for customers to pick up reservations things don't always go as planned and you can't get to the location at a specific time thirdly when you screw up a customers reservation don't send them clear across the state to get a different truck give them the one they reserved or bring them one also learn to communicate and stop franchising it doesn't seem to work well for your company (uhaul) when the customer returns the truck at the location you told them to don't then tell them no now you have to return it elsewhere if you intend to continue franchising your franchisees need to be able to address and solve customer issues they are the face of your company and deal with customers directly

Willy R.
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Great customer service!

Cristina C.
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El cliente no dejó un comentario.

DANIEL S.
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The gentleman at the counter helped me hook up my trailer and got things done quite quickly.

Jess B.
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El cliente no dejó un comentario.

Russell M.
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Was not swept out.

Corey R.
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I would only recommend this location because for me it was very convenient as the closest proximity to my location that I was moving from. I waited at the rental desk for about 8-10 minutes before anyone showed up to help me. I had already made my reservation online and that was helpful or else the person helping me would have struggled through the rental process. As it was, I was out about half an hour from the time I got out of my vehicle until I made

George S.
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El cliente no dejó un comentario.

WADE R.
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El cliente no dejó un comentario.

clifford S.
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El cliente no dejó un comentario.

Julie B.
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El cliente no dejó un comentario.

Kyle S.
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El cliente no dejó un comentario.

Amanda J.
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I had to suggest the employee go look to see if the truck was there. He said he didn't see it so it must have been rented again. I checked with 1800GoUhaul and received a return authorization number from them just to be safe. But about 5 minutes ago, my card got charged a random amount of 92.00. So I'll be talking to someone again as soon as I'm done with this. For someone who doesn't have a lot of cushion on their card, the extra, unnecessary almost $200 that you've compromised may lead to additional fees from my bank, which I'm sure you'll refund promptly.

kay V.
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Service slow, tire low

Luara M.
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El cliente no dejó un comentario.

Craig B.
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Their computer system could use an upgrade.

Michael L.
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El cliente no dejó un comentario.

Alan G.
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Friendly employees and helped me connect the trailer to my truck.

Christine B.
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El cliente no dejó un comentario.

Norene B.
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El cliente no dejó un comentario.

Reid H.
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El cliente no dejó un comentario.

Garn Russell N.
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El cliente no dejó un comentario.

lynn E.
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El cliente no dejó un comentario.

George R S.
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El cliente no dejó un comentario.

WILLIAM T.
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El cliente no dejó un comentario.

jeff L.
Clasificación:

nothing

Jenifer A.
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El cliente no dejó un comentario.

HAL M.
Clasificación:

U-Haul has kept our deposit now for eight days. This is not necessary. I have been to the location and they claim it is U-hauls fault. Will not do business with No-Haul ever again. Will be going to the back to do what is necessary to retrieve funds. Will recommend Horseshoe Mountain for everything but No-Haul.

kelly F.
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El cliente no dejó un comentario.

Kathryn S.
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He took the truck for a drive and said he would report the need for repair.

ROBBIE DEE L.
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El cliente no dejó un comentario.

Hal S.
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Just need to make sure that anyone who runs the counter is trained to do it. Things were fine but took a bit longer due to not being sure on all the paper work.

KELI W.
Clasificación:

Let customers know that the amount put on hold on their card, is not the same as the charged amount at the end if the rental. We had 353 dollars in hold and paid 370 for the rental. The money on hold did not get back to our card until 10 days after the rental. Also, every customer service agent I spoke too at u-haul gave me different and conflicting info throughout this experience.

Joel B.
Clasificación:

El cliente no dejó un comentario.

linda S.
Clasificación:

El cliente no dejó un comentario.

Ronald C.
Clasificación:

I was charged $86.34 for 2 days @ $18.95 per day. I was charged $16.00 for insurance even after I declined it on my application because my Insurance agent assured it was covered on my Auto policy. After complaining they adjusted my bill to $56.85. My confirmation Letter assured my total cost was37.90 +tax.

BRIAN B.
Clasificación:

El cliente no dejó un comentario.

WADE R.
Clasificación:

El cliente no dejó un comentario.

Jeremy D.
Clasificación:

It took a couple times and calling customer service to the Department and nobody came before a employee walked over and said they hadn't come in yet, no I said, so she went and got some money, after that the gentleman was very nice help me out very fast and quickly color there's a lot of good guys in that place.

Jeremy D.
Clasificación:

They were slow at responding to being paged to the department to check me out. Had to page for customer assistance quite a few times and still no response, so the lady actually had to go over and physically ask for somebody to help me. Waiting time at least five minutes. After the employee came over they were very helpful fast and friendly.

ROGER S.
Clasificación:

Fix the rental software &web integration to prevent pickup delays. We lost an hour of the morning while the rental was being processed.

William M.
Clasificación:

Ian went above and beyond my expections. Giving some great suggestions. Making sure that I got the right truck..

PAULINE V.
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Thank you guys for everything. AWESOME customer service .. I spoke with Rob and I think John.. Will definitely rent from you guys again ?? KEEP IT UP ??

dixie S.
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All was totally satisfactory

margie M.
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El cliente no dejó un comentario.

george E.
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Friendly and helpfull

Steven C.
Clasificación:

The truck was clean and in good repair but the customer service was way below average. There was not enough miles provided to get to our destination and back to the uhaul rental. Also the route provided is not the safest rote on the winter.

Don B.
Clasificación:

The staff at Horseshoe Mountain went out of their way to make sure we had all of the supplies we needed for a successful move. They also had the truck ready right away so we could use the day well to load up.

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