Customer Reviews for Horn Trevor Feed
(U-Haul Neighborhood Dealer)

91 reviews

11100 258th Ave   Trevor, WI 53179

(262) 298-1280

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(262) 298-1280

11100 258th Ave
Trevor, WI 53179

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

liz olsen 
Rating:
5.0

No issues whatsoever. Very helpful with all questions.

Eric Schevikhoven 
Rating:
5.0

Customer did not leave a comment.

Carla Martinez 
Rating:
1.0

Was overcharged had to call for refund which will take days and was charged extra for insurance I didn’t ask for.

Sue Kelly 
Rating:
5.0

App needs to work better

Christopher Pilarek 
Rating:
1.0

The guy there was rude, condescending, and unprofessional. I will never spend another penny with them ever, in this life or the next.

Terrance Briggs 
Rating:
5.0

No one was here the day we dropped off the vehicle. It's a clean location on the outside. The key drop box was handy. I will always recommend Uhaul for anyone moving. This was my first time renting for a long haul rental, and I was genuinely please with this complete experience. Thank you, Gloria Campbell

Gloria Campbell 
Rating:
3.0

Customer did not leave a comment.

RAUL RODRIGUEZ GARCIA 
Rating:
3.0

It was hard to tell this was the drop-off location. The GPS actually took me to a residential house down the road a bit from the location. Location was clean and tidy and the drop box was right up front. Maybe some better signage would help

andrew richter 
Rating:
5.0

Customer did not leave a comment.

SHANDA TEWS 
Rating:
5.0

Customer did not leave a comment.

DANIEL WEBER 
Rating:
3.0

No bc the truck was damaged but bc I had no proper check in and couldn’t check out with the way the set up is supposed to be, I had no way to say that there was already damage. Good thing I paid for the insurance.

NADINE DENTICE 
Rating:
4.0

There was a disconnect between the dealer and what was agreed to with U-Haul rep on phone when making the reservation. A credit was issued.

Richard Orr 
Rating:
5.0

Customer did not leave a comment.

Thomas Davis 
Rating:
5.0

Easy location to return a rental

Laura Greenwell 
Rating:
5.0

Customer did not leave a comment.

Carol Ruxton 
Rating:
5.0

Customer did not leave a comment.

Victor Michel 
Rating:
5.0

Customer did not leave a comment.

Greg Jarecki 
Rating:
3.0

Customer did not leave a comment.

Dean Kulppi 
Rating:
5.0

Horn Trevor Feed business is great. My problem is with the reservation process. I completed the more extensive 'check in' process on the Uhaul website which was supposed to shorten the time at the store picking up my rental. It did not. The same questions were asked of me that I had already answered when completing the questionnaire. i.e. What was I hauling. Did I want trailer insurance. What size truck was I using. What was the license plate number etc. Don't have customers spend time pre-registering if it won't actually save time when they arrive to pick up the rental.

Joel Murray 
Rating:
5.0

They were very helpful and friendly. Told them about the bad trailer lights and they put it on the schedule for repair

John Grzyb 
Rating:
5.0

Very friendly, helpful staff. They hooked the trailer up to my truck, checked all of the lights, had me pull forward a few feet just to make sure everything was all tight on the ball/hitch. Couldn't have asked for a better experience! All I had to do was drive away, I will definitely use this location for all of my U-Haul needs!!

Maria Wiltberger 
Rating:
5.0

Customer did not leave a comment.

Debbie Maurer 
Rating:
3.0

Customer did not leave a comment.

RICK MICHUR 
Rating:
4.0

Have the reservation available for pickup in one place

Henry Frazier 
Rating:
1.0

I was automatically charged for insurance when I didn't request it. I tried to contact the customer service line and they could do nothing.

Terry Risteen 
Rating:
5.0

The worst experience I have ever had renting a truck. Was called in the morning of and was told I would have to go 15 miles out of my way to pick up the truck they did give me a mileage credit and a $50 credit which was nice but when I got to the location it was closed so I had to use my phone to access the keys, I sat for an hour trying to access the information on my phone, it had my credit card information but it said it was not going through so I had to go back in the morning to pick it up which put me hours behind on my move. I was also charged for insurance I didnt want and told someone about it and they were going to take it off but they never did. $15 charge. Not happy with this experience at all.

Allison Rathje 
Rating:
5.0

Customer did not leave a comment.

Eric Lettow 
Rating:
5.0

Excellent service and good location for us

Thomas Zimmermann 
Rating:
5.0

Nothing with the location but the UHaul rental process takes a long time to complete.

JIM WELLS 
Rating:
4.0

It would have been helpful to verify/confirm/have available type of connector needed for trailer lights prior to arrival. I had to make a side trip to an auto parts store to get what was needed.

Robert Pileski 
Rating:
5.0

All was good... except that the parking break had sharp burr on it and left a gash half way down my inner middle right finger. You might want to have that addressed.

Brad behling 
Rating:
2.0

We were having trouble getting the hitch put on our vehicle. I called to ask what time they were open to because of the holiday. The young lady shared with me that they closed at five but that U-Haul finished checking out at 4 PM. I explained to her the problem we were having with the hitch, and she felt it necessary to tell me that we could not get the trailer after 4. When we arrived, several hours before closing, the girl helping us didn’t know how to Check us out and had to FaceTime the person that did. We then had to go back because they didn’t give us our blankets.

Timothy Pitzer 
Rating:
5.0

Customer did not leave a comment.

Jason Amedio 
Rating:
5.0

Customer did not leave a comment.

Doralyn Wilson 
Rating:
4.0

Customer did not leave a comment.

Penny Atwood 
Rating:
5.0

Customer did not leave a comment.

Alexander Schmidt 
Rating:
5.0

Customer did not leave a comment.

Anina arnone 
Rating:
5.0

Customer did not leave a comment.

Nancy Speek 
Rating:
5.0

Customer did not leave a comment.

Richard Schrieder 
Rating:
5.0

Customer did not leave a comment.

Rebecca Archibald 
Rating:
3.0

Customer did not leave a comment.

Leigha Ingermann 
Rating:
5.0

Customer did not leave a comment.

Jeff Carroll 
Rating:
3.0

Customer did not leave a comment.

Pam Albert 
Rating:
5.0

The people were very helpful in hooking up the trailer.

eric beck 
Rating:
4.0

Have some towing equipment on site...at least a receiver, 1 7/8 & 2" balls, extra light connector

bill franzese 
Rating:
5.0

Customer did not leave a comment.

Rick Schaller 
Rating:
5.0

Customer did not leave a comment.

Lexie Ivins 
Rating:
1.0

I was overcharged for mileage. I forgot to check the mileage before I left and when i returned the truck the mileage was incorrect.

Brian Vabulas 
Rating:
5.0

Very nice place/people. Highly suggest them. Truck was clean in good shape. Although we had problems with the wipers as they kept freezing up and not clearing the windshield.

paul dalton 
Rating:
5.0

Customer did not leave a comment.

JOE DIETZ 
Rating:
5.0

Customer did not leave a comment.

William Hoffmann 
Rating:
5.0

One brake light was not working on the trailer I rented.

Coyt Briscoe 
Rating:
4.0

Customer did not leave a comment.

Linda valentino 
Rating:
5.0

Customer did not leave a comment.

Scott Brady 
Rating:
4.0

Customer did not leave a comment.

Christina Krajcik 
Rating:
1.0

price that was quoted was not the final price i paid, i feel i was mislead.....

KEN HALVORSEN 
Rating:
5.0

Customer did not leave a comment.

Robert White 
Rating:
4.0

Customer did not leave a comment.

casey matolek 
Rating:
5.0

Customer did not leave a comment.

jill gerl 
Rating:
5.0

Phone call prior to drop off with instructions and everything. Great service! Very polite and professional!

Kristen Tump 
Rating:
3.0

The trailer leaked and it was raining, so all of my daughters stuff from college was wet (clothes, electronics, coach) ever box that was on the bottom of the unit was soaked all the way through and could not be picked up so we had to unpack everything just to move it back into the house.

Ken Idler 
Rating:
5.0

Spend alittle more time with the women to open and close the big back door let them do it once or twice before they leave the lot

Karen Linton 
Rating:
5.0

Extremely helpful staff.

David Anderson 
Rating:
5.0

Customer did not leave a comment.

JEN REAVIS 
Rating:
5.0

Dropped off vehicle after hours, received a call this morning, things were good !!

BOB WHITE 
Rating:
5.0

Customer did not leave a comment.

William Luhn 
Rating:
5.0

Customer did not leave a comment.

JASON HULBERT 
Rating:
5.0

Fast friendly service!!

Jason Hulbert 
Rating:
3.0

Customer did not leave a comment.

HEATHER BRITTON 
Rating:
4.0

This was my first experience with UHAUL. I would like to have known that I had a trailer several days in advance, not the day before I needed it. I was quite concerned.

JOHN SLEGERS 
Rating:
4.0

Customer did not leave a comment.

charley luelf 
Rating:
3.0

Customer did not leave a comment.

WIlliam Pigney 
Rating:
1.0

The person checking me out had no idea what he was supposed to do. I gave all my information when I called the local Antioch store to rent the dolly. My reservation got changed to Horn. They had no information that I gave the original store I contacted. It took about half an hour to get done. He also had no idea insurance was optional.

ANDREW FERRIS 
Rating:
5.0

Customer did not leave a comment.

JULIE FRANK MALDONADO 
Rating:
4.0

Jenna was very helpful! She helped to meet our needs!

JESSICA HILL 
Rating:
4.0

Jenna, with whom I spoke on Fri was not at work when I picked up the truck on Sat, but she had everything all lined up & ready to go for me. Although not her fault, I did give her a hard time on Fri when she broke the news to me that they would not have the 26' truck I was promised (and needed )on my 30 min T/C with reservations on Th Jul 16, but only a 15' truck which I had to drive round trip. I blame the terrible reservation system U-Haul has where they first promise & apparently "pray" that the truck they promise will somehow show up! Terrible way to run a railroad but Jenna & crew at Horn were all very nice.

MICHEAL FUSZ 
Rating:
5.0

great customer service. Highly recommend this location to anyone. The people there go the extra mile to get everything you need when you need it. None better

frank pleviak 
Rating:
3.0

It took 4 phone calls before someone answered the phone and there was not voice mail or an answering machine. Very helpful once they answered the phone.

DAVID WYANT 
Rating:
5.0

Staff was very helpful and went above and beyond to make sure our needs were meant. Highly recommended!

karen burba 
Rating:
4.0

Customer did not leave a comment.

HOWARD RUTISHAUSER 
No reviews have been submitted for this location.

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