Customer Reviews for Horizon Equipment Rental
(U-Haul Neighborhood Dealer)

Rating:

5.0

Helped me get a truck right away when I needed to move quickly.

Rating:

5.0

Excellent customer service and knowledge staff! No improvement recommendations.

Rating:

5.0

Please make drop off locations more flexible and without extremely high charges that the dealers can waive! Your dealers aren't happy about the rerouting of equipment and uhaul transportation department calling customers and telling them they can't deliver where they want!

Rating:

5.0

Great experience.. extremely nice and helpful man at the rental place when we picked up the truck.

Rating:

5.0

AMAZING SERVICE!!!

Rating:

5.0

Horizon rental is a pleasure to deal with. Great customer care. Always have needed trailers.

Rating:

4.0

Closed when truck and trailer dropped off

Rating:

5.0

Best service ever

Rating:

4.0

Billy was great.

Rating:

5.0

Excellent Customer Service. Equipment in very good condition.

Rating:

3.0

Instructions from email to drop off the uhaul equipment not very helpful

Rating:

5.0

Highly recommend. Friendly staff and very helpful.

Rating:

5.0

Quick and easy service for vehicle return.

Rating:

5.0

Billy was very helpful and even called me back the next day. I was very pleased with their knowledge and helpful support

Rating:

5.0

Everything was easy from reservation to pick up! And the customer service was excellent! Agent was super friendly and helpful! They didn't have a dolly I kinda needed but they made up for it!

Rating:

5.0

I couldn't ask for better.

Rating:

5.0

All was in very good order and equipment in excellent condition

Rating:

5.0

Excellent customer service and support from the personnel working at Horizon Equipment Rental in Woodlawn.

Rating:

5.0

Horizon Equipment Rentals was easy and fantastic to work with and I recommend them to anyone. Uhaul as a company needs to fix some issues. Their system tried to change my pickup/drop off location twice. The Horizon Equipment Employee was nice and willing to fix the issue on the spot.

Rating:

5.0

Awesome customer service!

Rating:

5.0

Always excellent! Billy took care of exactly what my daughter needed without any hiccups or problems! Thank you for the amazing customer service.

Rating:

5.0

Nothing

Rating:

5.0

Convenient, affordable, and quick! I will use this location again!

Rating:

5.0

Issue with headlight

Rating:

5.0

Excellent experience!

Rating:

5.0

I understand uhauls are just a base model vehicle but one "absolute requirement" for a vehicle such as that should be power mirrors. Otherwise excellent equipment

Rating:

5.0

Good job

Rating:

5.0

Passenger side windshield wiper fell off in the rain while driving. It hooked on the wiper arm so it was not lost. I repaired the wiper in an adjacent parking lot.

Rating:

5.0

Nothing great customer care and treatment

Rating:

1.0

My credit card was charged 100.00 without my authorization. I can't get any help with this.

Rating:

5.0

Very nice, and friendly. Highly recommended. The gent who hooked the trailer up was very good at his job. Would not hesitate to use this rental agency again.

Rating:

4.0

Trailer was nice but next day there no brake fluid I bought and used $30 worth to accomplish my trip

Rating:

5.0

Everything was great

Rating:

5.0

N/A Very well maintained trucks, all the trucks I have rented from this location: Horizon Equipment Rental.. U-Haul Trucks I rented at this location was very clean. Excellent Customer Service..

Rating:

5.0

Excellent service from Horizon Equipment Rental & U-Haul. I've already recommended this location to my family & friends ..I will be renting another U-Haul truck this coming weekend from you, U-Haul & Horizon Equipment Rental... Great location for my moving needs...

Rating:

5.0

Mechanical issues with truck JH3002..there is a reference case file for area management attached yoy contract. My reservation was interrupted & truck was returned to location at 555pm. Roadside assistance said I would be reimbursed my money for contract..roadside assistance talked to mechanic I sent under carriage pictures no tow truck came out..After talking to roadside assistance, I was told to return truck rental to location I picked it up from... I could not complete my move. A big inconvenience & it was costly to me. Very poor & unsatisfied with communications with U-Haul......... I had Excellent services at Horizon Equipment Rentals..

Rating:

5.0

They attached the trailer to my truck very quickly and everything was set for safety. When I returned the trailer they were very helpful. Great experience.

Rating:

4.0

This location was literally a last minute substitution because my scheduled pickup spot called late the night before to say they would have no trucks of the size I requested due to an accident. New pick up spot was 50 miles away. Other than that inconvenience the experience was as I expected.

Rating:

3.0

Once Again… The overall experience was horrible!!! 1) They attempted to rise our originally quoted price once truck & carrier because they were found at same location. 2) after picking up rentals, the next day while loading, we found the wheel harness cut!! After time consuming repair, and on the road for under an hour, the front left tire on the car carrier lost its threads, and Exploded!! As both the truck and carrier swerved, so did the cars Around me, avoiding tire fragments, and an accident. After immediately existing, we ended up at 5151 N Fork Rd in Elliston VA. While waiting for repair, we had to run the engine while waiting because of the hot weather, so we used about 1/3 tank of our gas. WE LOST A COMPLETE DAY OF WORK, WE WERE ALMOST INVOLVED IN A HORRIFIC CAR ACCIDENT, WE WAISTED TIME AND MONEY, AND ALL WHILE TALKING WITH SOME REPS EXPRESSING THEIR LACK OF CONCERN, OR BEING ON HOLD FOR EXTENDED PERIODS OF TIME!!! We were told we would (Class Action) be reimburse money for the poor service, and faulty equipment. For all of our inconvenience, lost time and money, and while paying close to $600 for the rentals, they said they would reimburse us a whole $50 THAT SHOULD BE EMBARRASSING TO THE U-HAUL BRAND, AND SHOCKING ON SOCIAL MEDIA…$50? YOU SHOULD HAVE INSPECTED YOUR EQUIPMENT PRIOR TO RENTAL. IF YOU DON’T, YOU’RE RISKING LIVES!!!

Rating:

1.0

The overall experience was horrible!!! 1) They attempted to rise our originally quoted price once truck & carrier because they were found at same location. 2) after picking up rentals, the next day while loading, we found the wheel harness cut!! After time consuming repair, and on the road for under an hour, the front left tire on the car carrier lost its threads, and Exploded!! As both the truck and carrier swerved, so did the cars Around me, avoiding tire fragments, and an accident. After immediately existing, we ended up at 5151 N Fork Rd in Elliston VA. While waiting for repair, we had to run the engine while waiting because of the hot weather, so we used about 1/3 tank of our gas. WE LOST A COMPLETE DAY OF WORK, WE WERE ALMOST INVOLVED IN A HORRIFIC CAR ACCIDENT, WE WAISTED TIME AND MONEY, AND ALL WHILE TALKING WITH SOME REPS EXPRESSING THEIR LACK OF CONCERN, OR BEING ON HOLD FOR EXTENDED PERIODS OF TIME!!! We were told we would (Class Action) be reimburse money for the poor service, and faulty equipment. For all of our inconvenience, lost time and money, and while paying close to $600 for the rentals, they said they would reimburse us a whole $50 THAT SHOULD BE EMBARRASSING TO THE U-HAUL BRAND, AND SHOCKING ON SOCIAL MEDIA…$50? YOU SHOULD HAVE INSPECTED YOUR EQUIPMENT PRIOR TO RENTAL. IF YOU DON’T, YOU’RE RISKING LIVES!!!

Rating:

5.0

Nothing it was fine

Rating:

5.0

nothing

Rating:

5.0

Although nice, this place was over 20 miles away from where I originally scheduled my rental. U-haul changed my reservation twice. The second time they changed it was the day before my scheduled reservation. Basically they forced the extra long drive on me. 0 stars.

Rating:

5.0

N/A

Rating:

5.0

The facility and employees were great and the trailer was in great shape. My only suggestion would be for the trailer be equipped with some means to raise the coupling other than manual lifting.

Rating:

5.0

Nothing, they found and fixed a blown fuse in my truck and got me going right away.

Rating:

5.0

Nothing keep up the great service!