Comentarios del cliente para Horizon Equipment Rentals

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Horizon Equipment Rentals

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Linda G.
Grado:

Service is always top notch at Horizon Rentals!

CHARLES R M.
Grado:

Employee was extremely nice and helpful

Lonnie M.
Grado:

Billy was consummate pro thanks much

Jo B.
Grado:

El cliente no dejó un comentario.

William B.
Grado:

Great communication, great location, clean and easy access, was able to drop off loaded car hauler at this location, then return once uhaul was unloaded, fast and easy checkout.

Richard R.
Grado:

We dropped off after hours and the location was well maintained, clean and we'll lit which we appreciated because it was pouring rain and the automated smart phone check in process was not working. It took us the better part of an hour to get someone by phone at national number since the automated process wasn't recognizing "share our location" and had no alternatives. The next morning I was still recieving texts to get the truck returned. The gentlemen at Horizon Equipment had our backs. Courteous and professional, they made sure the return info was correct and that we wouldnt have any additional charges for "in person" check in. Great experience with this location!

John P.
Grado:

Absolutely nothing!! They were great!!!

jacqueline M.
Grado:

El cliente no dejó un comentario.

Larry S.
Grado:

The gentleman was very helpful and professional. Dropping off my equipment was easy and I was on my way in just a few moments.

Jim C.
Grado:

El cliente no dejó un comentario.

Reinhart R.
Grado:

None

randel N.
Grado:

Horizon in Woodlawn is fabulous. Courteous and friendly.

Gregory W.
Grado:

El cliente no dejó un comentario.

Jacqueline M.
Grado:

As always there service and understanding surpass any other uhaul provider I've ever dealt with.

Douglas C.
Grado:

They were very nice to deal with and dropoff was easy.

med E.
Grado:

El cliente no dejó un comentario.

Julian C.
Grado:

El cliente no dejó un comentario.

Joe N.
Grado:

Service was superb!

JOHJ J P.
Grado:

El cliente no dejó un comentario.

Sean G.
Grado:

This place is GREAT. I've rented here several times, 5 that I can remeber, and the staff is always spot on. Very friendly and accommodating but still professional. The facility is warm and always very clean. There is great memorabilia to view as well. I see something knew every time.

Thomas S.
Grado:

Great Experience

patrica C.
Grado:

We had a perfect experience. There is nothing I would change. From the phone to the pick up. Perfect experience. Highly recommend this place.

Ron L.
Grado:

I would not have any additional recommendations. We rented a 20' truck with a Ford powertrain. Truck had plenty of power and ran very smoothly down the road. Developed a slight shimmy when @ 90MPH (just kidding of course).

Jarrett H.
Grado:

I get the idea of dont go over 55mph for saftey and for people that have never pulled a trailer... But really? Empty or loaded at 60mph it swead really bad!!! I have pulled trailers from 5x10, 6x12, 7x16, even drove a tractor and trailer a few times and I have NEVER experienced this unless the trailer was loaded wrong. I was going to rent a flat bed trailer from uhaul to move my motorcycle but that's a Big No after my last experience. As far as the staff and service at Horizon, I have delt with them for years and they have always been 100% great with me. The uhaul trailer, 100% dangerous. The sign should say, drive over 55 and you die!!!

James C.
Grado:

We went a day over. We called our pick up location and they took care of notifying the drop off location. The extra day only cost $40 for a 26’ truck. Very reasonable!

Thomas C.
Grado:

El cliente no dejó un comentario.

Paul B.
Grado:

Great service. Really seem to care about his customers.

Dillon U.
Grado:

Wash the dirt off the trailers every now and then but beyond satisfied!

Jody L.
Grado:

Excellent customer service! The associate was friendly, knowledgeable and efficient!

joyce L.
Grado:

El cliente no dejó un comentario.

Linda G.
Grado:

El cliente no dejó un comentario.

Christopher S.
Grado:

El cliente no dejó un comentario.

Mark F.
Grado:

You are missing the point with this question. This location is fine. The owner was very cordial. The issue is that I received a call from UHaul the day before I was to pick up the van and that I now needed to drive 66 miles to pick up my van versus picking up the van a few miles from my daughters location. Hugely inconvenient especially since the original location closed its operation on April 30. UHaul had a full three weeks to alert me. I could have rented the van from my Philadelphia location and returned it to the same location, I could have used one of the competitors., etc. Alerting me the day before is unacceptable and simply added to the overall stress. I won't use UHaul again for my daughters move in August.

Dennis M.
Grado:

El cliente no dejó un comentario.

Kevin D.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

Again, the staff there is just wonderful. Can't say enough positive things. Very helpful and friendly.

Mary Lynn G.
Grado:

They need better internet service--it was down and they say that happens quite often. Due to that no actual paperwork was given to me.

Rhyannon E.
Grado:

Billy was curious and friendly. Van was perfect for a studio size amount of furniture. Family oriented atmosphere, yet highly professional & organized. Highly recommend!

Patricia N.
Grado:

El cliente no dejó un comentario.

James W.
Grado:

I have rented 3 times in the last few months and there is always a problem with getting the truck where I wanted it and then promised discounts and never get them. I didn't get the moving dollies I needed either. I will never rent from uhaul again if another company is available. The rental places are not at fault. It is the uhaul company. Moving is stressful and uhaul has made it worse for me.

ALEC H.
Grado:

El cliente no dejó un comentario.

Edwin C.
Grado:

El cliente no dejó un comentario.

Raymond C.
Grado:

The staff here are the most friendly and professional that I've ever experienced at uhaul! This location is my go to now for any of my rental needs! 100% satisfied .

Gary H.
Grado:

El cliente no dejó un comentario.

Charles C.
Grado:

El cliente no dejó un comentario.

sidney F.
Grado:

Dropped off car dolly last night, called this location the next morning to verify they had all the necessary paperwork and they verified as all good.

DANIEL M.
Grado:

I think that I should have been told to verify that the mileage on the contract was correct. I didn't have any issues, but I didn't think about it until I had already driven quite a ways.

Robert R.
Grado:

El cliente no dejó un comentario.

tammy K.
Grado:

Corey Miller went above and beyond to make my renting experience as easy as possible. He deserves a reward. I will recommend people to go see him.

Joseph T.
Grado:

El cliente no dejó un comentario.

charles P.
Grado:

We were not told we would have to drive 45 minutes to pick it up when we had called a location in the town we were moving from. Fortunately the location in Woodlawn VA was so wonderful that it made us forget that we had to drive to get there. That could have been enough for us not to use u-hail again had it not ended on such a good note!

michael D.
Grado:

The Horizon Rental location is the best U-Haul facility I've rented from. They are prompt, courteous, do light checks,and explain anything needed. I have rented a lot of equipment over the years from many locations in many states. This location is absolutely the best.

James E.
Grado:

I want to know whether the brake master cylinder on the 26' truck I rented was faulty or not, the brakes were "stiff" causing me tremendous knee pain which I still suffer from today nearly a week later. I'm a retired diesel/bus/coach mechanic and something was just not "right" with those brakes and it's not the location's fault where I picked up my truck. Additionally I could NOT adjust the seat to fit my 6'3" frame so I had to ''side-step" the brakes for the entire trip down the hilly and mountainous interstates of I-80, I-287, I-78, I-81, and I-77 from my home in N.J. to my destination in Hillsville Va. It's not that the seat adjustment was broken, it WASN'T but the design did not allow the steering wheel to rise enough nor could the seat be lowered to accommodate my legs so as I said before I had to "side-step" the brakes rather than step on them straight on which became torturous, I cursed and dreaded every downhill section of my trip. Oh and my painfully swollen knee, the doctor diagnosed it as a severe sprain, a direct result of the poorly designed or faulty braking system and the cramped cab where I couldn't possibly fit comfortably. The problems I encountered were NOT a result of either where I picked up my rental or dropped it off it IS the fault of the corporation in general. All-in-all my experience with your agents while picking up and dropping off the truck was 'excellent" but my experience with the equipment was a horrible one, and I'll be sure to share my story online and with others considering using your trucks for a move.

michael D.
Grado:

The Horizon facility is always clean and efficient. They realize customers are often have time restraints and because they are well organized there is minimal wait time.

Eric M.
Grado:

El cliente no dejó un comentario.

Daniel M.
Grado:

Great

Sarah S.
Grado:

No improvements, Mr. Billy was more than courteous to accommodate needs required even with shortage.

Clifton W.
Grado:

El cliente no dejó un comentario.

Todd H.
Grado:

Wonderful experience. Billy was very helpful through the whole process and this could not have been a better situation

don B.
Grado:

Place was closed but everything was clearly marked to where I needed to park and the lock box was in a good place also.

David L.
Grado:

El cliente no dejó un comentario.

david L.
Grado:

Better back up lights and spot light to see better unloading at night. Back up camera would help.

Sandra B.
Grado:

El cliente no dejó un comentario.

Ray C.
Grado:

Fast and friendly, with no hassle return!

John J.
Grado:

El cliente no dejó un comentario.

james A.
Grado:

Everyone was very nice and polite. I had questions and called after hours and very friendly and helpful. Hopefully I won't have to move again, but if we do we would choose U-Haul again. Thank You Sonja and James Anderton

larry S.
Grado:

Excellent customer service! Very friendly, courteous and helpful! I highly recommend them for all your rental equipment needs.

douglas B.
Grado:

El cliente no dejó un comentario.

Karen H.
Grado:

El cliente no dejó un comentario.

Jordan O.
Grado:

El cliente no dejó un comentario.

Dennis W.
Grado:

El cliente no dejó un comentario.

Alex O.
Grado:

Clean environment Speedy service Excellent customer service

Sandra F.
Grado:

El cliente no dejó un comentario.

Eddie H.
Grado:

The location was closed. So we just dropped off the truck

patricia M.
Grado:

El cliente no dejó un comentario.

BERNADETTE V.
Grado:

El cliente no dejó un comentario.

Grant G.
Grado:

They got the auto transport hooked up quickly and explained clearly how to operate the tie-down straps and safety chains.

Joseph B.
Grado:

El cliente no dejó un comentario.

Gary C. H.
Grado:

El cliente no dejó un comentario.

Chris S.
Grado:

El cliente no dejó un comentario.

tim B.
Grado:

El cliente no dejó un comentario.

Chris S.
Grado:

clean your cabs.

David M.
Grado:

El cliente no dejó un comentario.

doug W.
Grado:

Excellent experience! I have rented from U haul many times and I have never met a friendlier staff!! Highly recommended!

ALEC H.
Grado:

They're always great! They're further away from our house but we know we'll get clean equipment and a good experience.

Larry B.
Grado:

Friendly staff. Very helpful. They even attached the trailer to the hitch and hooked up the electrical. Great people!

JEFFREY B.
Grado:

El cliente no dejó un comentario.

Robert N.
Grado:

El cliente no dejó un comentario.

Douglas O.
Grado:

Amazing location, friendly, clean.

JAMES K.
Grado:

El cliente no dejó un comentario.

Cindy B.
Grado:

El cliente no dejó un comentario.

lauren B.
Grado:

El cliente no dejó un comentario.

Chris S.
Grado:

El cliente no dejó un comentario.

RANDY K.
Grado:

Horizon Rental is always great to work with on our needs.

Gerald M.
Grado:

I have rented equipment from this location several times. Service has always been excellent. The guaranteed best rate saved me money.

dave C.
Grado:

Perfect in every way!

Jim P.
Grado:

Horizon Rental is more than a business....they are a neighbor and an icon of the community. You don’t get a business attitude when you walk in, you get a friendly almost family greeting.

james H.
Grado:

El cliente no dejó un comentario.

MARSHA L.
Grado:

El cliente no dejó un comentario.

Curtis S.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

Back
To Top