Super nice! Will definitely use again!
Michael K
Customer Reviews for Horizon Equipment Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Great location, they were very friendly and helpful. First time I have gone to a U-Haul and they actually used my license and payment method that I had uploaded. Great service.
JOSEPH DThe gentleman was very helpful and courteous.
Elizabeth WYou are idiots. Instead of making one way rates reasonable you charge stupid rates for one way so I drove one thousand miles with your auto transporter in one day ,five hundred empty ,five hundred loaded and paid sixty bucks. So instead of you fucking me on price I fucked you. One thousand miles on your tires, and wheel bearings,and hitch assembly. Keep up the good work. Assholes
RICKY KMy original drop off location was Hillsville VA. When I called ahead, they said that location was "full" and the nearest location was over an hour away. Rep was not helpful until I insisted it was not freak me then she finally found a location within 3 miles.
Michael Ffree beer and pizza
David GHelped me get a truck right away when I needed to move quickly.
michelle cExcellent customer service and knowledge staff! No improvement recommendations.
Detra PPlease make drop off locations more flexible and without extremely high charges that the dealers can waive! Your dealers aren't happy about the rerouting of equipment and uhaul transportation department calling customers and telling them they can't deliver where they want!
aaron bGreat experience.. extremely nice and helpful man at the rental place when we picked up the truck.
Rachel FAMAZING SERVICE!!!
BRENDA DHorizon rental is a pleasure to deal with. Great customer care. Always have needed trailers.
dennis jClosed when truck and trailer dropped off
PEGGY PBest service ever
Angela SBilly was great.
KEVIN JExcellent Customer Service. Equipment in very good condition.
David WInstructions from email to drop off the uhaul equipment not very helpful
Douglas GHighly recommend. Friendly staff and very helpful.
Anthony BQuick and easy service for vehicle return.
Lawrence PBilly was very helpful and even called me back the next day. I was very pleased with their knowledge and helpful support
Kimberlee MEverything was easy from reservation to pick up! And the customer service was excellent! Agent was super friendly and helpful! They didn't have a dolly I kinda needed but they made up for it!
Richelle TI couldn't ask for better.
Judy EAll was in very good order and equipment in excellent condition
Charles TExcellent customer service and support from the personnel working at Horizon Equipment Rental in Woodlawn.
Patrick SHorizon Equipment Rentals was easy and fantastic to work with and I recommend them to anyone. Uhaul as a company needs to fix some issues. Their system tried to change my pickup/drop off location twice. The Horizon Equipment Employee was nice and willing to fix the issue on the spot.
Benjamin MAwesome customer service!
Michelle AAlways excellent! Billy took care of exactly what my daughter needed without any hiccups or problems! Thank you for the amazing customer service.
Ashtyn SNada
William OConvenient, affordable, and quick! I will use this location again!
Don CIssue with headlight
John JExcellent experience!
Erin CI understand uhauls are just a base model vehicle but one "absolute requirement" for a vehicle such as that should be power mirrors. Otherwise excellent equipment
Darrell TGood job
Warren DPassenger side windshield wiper fell off in the rain while driving. It hooked on the wiper arm so it was not lost. I repaired the wiper in an adjacent parking lot.
Peter VNothing great customer care and treatment
Cloyde MMy credit card was charged 100.00 without my authorization. I can't get any help with this.
William SVery nice, and friendly. Highly recommended. The gent who hooked the trailer up was very good at his job. Would not hesitate to use this rental agency again.
willie eTrailer was nice but next day there no brake fluid I bought and used $30 worth to accomplish my trip
Gary MEverything was great
john hN/A Very well maintained trucks, all the trucks I have rented from this location: Horizon Equipment Rental.. U-Haul Trucks I rented at this location was very clean. Excellent Customer Service..
Teresa DExcellent service from Horizon Equipment Rental & U-Haul. I've already recommended this location to my family & friends ..I will be renting another U-Haul truck this coming weekend from you, U-Haul & Horizon Equipment Rental... Great location for my moving needs...
Teresa DMechanical issues with truck JH3002..there is a reference case file for area management attached yoy contract. My reservation was interrupted & truck was returned to location at 555pm. Roadside assistance said I would be reimbursed my money for contract..roadside assistance talked to mechanic I sent under carriage pictures no tow truck came out..After talking to roadside assistance, I was told to return truck rental to location I picked it up from... I could not complete my move. A big inconvenience & it was costly to me. Very poor & unsatisfied with communications with U-Haul......... I had Excellent services at Horizon Equipment Rentals..
Teresa DThey attached the trailer to my truck very quickly and everything was set for safety. When I returned the trailer they were very helpful. Great experience.
John C