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Customer Reviews for Hoppys Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful customer service! Highly recommend this location for uhaul needs.
Jamie CEverything was perfect. I've rented with Hoppy before and each time was great. I was in and out extremely fast both on the pickup and return sides. Could not have been better. Also they asked my approximate miles I was going to put on and when I was done, it was lower so he adjusted the price accordingly..
Dennis SEasy and quick pick-up and return. Convenient location. Hoppy himself is always great to work with.
Ed FThe vehicle has a water leak from the roof which led to have my mattress got wet
RAKESH KHoppy himself is kind, professional and very efficient. Truck was spotless and transactions were smooth. Would recommend to friends and family. ⭐⭐⭐⭐⭐
Katherine WGood location, very helpful staff! Just the vehicle had minor issues - cargo bay light was not working, loading ramp rubber was broken and appliance dolly had minor fault - no rolling rubber to roll smoothly over staircases.
Sourabh DHoppys is the BEST!!!!! Always so professional and very caring to customer's needs!! Would never go anywhere else!!!
Lorna MQuick, friendly, and very easy.
Sara MExcellent customer service and support, definitely we’re working with location again.
JESUS CBe more friendly when customer is asking questions.
Luis LWas over charged with fuel charge, when I had returned it with gas tank at same measurement I was given.. and also was over charged on time.. guy marked it for 4 hours when I had only used the U-Haul for an hour.
Monique JNothing. Everytime I rent a Uhaul from this place it's easy and efficient. Cars are always clean and I haven't had any issues.
Ted KThe Web experience was pretty laggy and the app wasn't better. Next time I would just avoid self-checkout because it added so much time
Jason KExcellent customer service at the pick-up location, Hoppy's Food Mart in Sunnyvale. We will go there again in the future.
Andra CHoppy was very helpful and cheerful. The truck was great.
Keith UGreat experience at the Sunnyvale location. Super nice and helpful guy
Johannes MReally great service
Peter JGreat !
Shreyas MThe representative, only staff on duty performing multiple tasks, was very kind, friendly, effective, and efficient. Great experience overall. Will use this service and location again.
STEPHEN AService was great 👍
David VGood till we return it ...
James WCan have more documents on available options while renting the truck
Ameya MCustomer service is very helpful and cheerful. Wish every customer service is like this one. Very grateful clients
ROCKY TIt was a very friendly and efficient experience.
Brent MGreat experience!! Fast, efficient and VERY helpful service. Will recommend friends and family to Hoppy’s.
James FNo improvement needed. We’ve used this location for years. We come from Santa Clara to rent from Hoppy. He gives excellent customer service, listens to our needs and provides accordingly and he is very knowledgeable. We’ll continue coming across town to rent from Hoppy’s. Thank you, Donna
Donna WFriendly and addressed my questions. Easy to pickup the equipment and was in good shape. Was close to Excellent, but the owner had to juggle between helping me and other customers in the store.
John RThe man who helped me was extremely nice and helpful. The truck was ready and in perfect condition. Excellent experience all around.
John MThe interface for the return procedure was keep crashing when i try to upload pictures, it is not that helpful.
Junjie CVery happy overall with everything. 5 stars!
Richard FPickup from Hoppys was easy and no fuss. Equipment was both clean and reliable. Will definitely be doing business with Hoppys again
Brian HAll went well
russell cKeep up the excellent work Hoppy!
Guy AHoppy is the guy!
Kyle TThe owner at the location was great and helpful. He called a few days in advance to let us know truck would be in. We worried considering it was a one way move to Canada but the location made it very easy
Ajeeth Gthere was a bum/homeless person outside store asking for handouts/money - would prefer not to have to deal with this.
VERNON BYour pricing has gotten out of hand, $6,700 for a rental for cross the country. I will not be renting again. You survey is asking the wrong questions.
Kim WNot sure who is responsible but the attic leaked. We had rain and 20 boxes soaked. Last thing you need when moving is to replace and repack boxes. We lost some office supplies and food. We were told at pick up we had until Wednesday 900am but when we returned 3 hours after pickup on Tuesday we got charged an extra 54.00 dollars. Moving is hard enough without all the extra hassle and expense.
Kevin BHoppy is excellent, always nice and willing to help even last min.
aman vFriendly staff in a multi purpose setting.
Guillermo RThere was a sticker on the dash which indicated that there was a USB port, but there was none. Either remove the inaccurate sticker, or, even better, add the USB port.
Mark PCustomer service at Hoppy's was excellent! Fast, competent, and friendly. Well done!
Gary DHoppy was very friendly and made pickup and drop off easy. The moving equipment and van I reserved were available when I arrived. I would highly recommend this Hoppy’s Food Mart uhaul location.
Erin GGive correct information when asked! I called well in advance to make sure the 15’ truck would be compatible a car trailer I was going to purchase for trailer my car, I was told that truck had 7 pin connection for trailer lights and brakes, I asked again electric trailer brake compatible? Again the answer was yes. After getting the truck home I noticed a sticker above the hitch to contact Uhaul representative for trailer brake information. Representative told me none of the Uhaul trucks have a controller for electric trailer brakes!!! Now I have a car trailer I can’t tow and no way to move my classic Cadillac 2500 miles to Ohio!!! Had I been given the correct information when I asked I wouldn’t have rented the truck or bought a car trailer!!! My car and trailer now sit at a friends house in California, I’m now living in Ohio with no way of getting my car out to me, transportation companies won’t do it because of the modifications made to the suspension. I trusted the Uhaul representative and their knowledge of the trucks they rent. I’m completely disgusted by what has occurred and I’m most likely going to have sell my car and trailer or buy a 50k truck to tow it with. I will never use Uhaul again and discourage anyone thinking about using Uhaul Regards, James
James C