Friendly, accommodating staff. I will gladly hire them again.
Drew B
Customer Reviews for Love Transportations Associates LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly and helpful. They greeted you as soon as you walked in the door and was helpful with locating your rental. Their business was clean and very easy to find.
RANDY Cnothing satisfied
JAMES Nit was great
pamela jAdded insurance without my knowledge after I had already denied it.
Erik HTrailer was $128 online and $300 when rented
William MPicking up a truck with a full tank too much to ask? That way I know when I return it I'm not paying for some one else fuel
James MJust left truck no one at location.
Anita BI have rented UHauls in the past. The people this time went out of their way to help me. So polite and caring people.
Earline GThe staff did not know what equipment would be best suited to my move. When asked how to load my vehicle on the dolly they suggested I watch a YouTube video. Then there was a flat tire on the first dolly.
john hDo not have any suggestions for improvement as we were assisted by a very friendly and helpful employee. Second time we have visited this location in the past two weeks and very happy with their service!
Jeanette ANo on was there
Kimberly VGreat location - Great people - GET YOUR UHAUL TRUCK HERE !!!
WILLIAM HThese are such wonderful people. Great location to rent or return !!!!! GO HERE !!!!!!!!!!!!!!!!!!!!
WILLIAM HI am very upset with service.
Makayla SI recommend email or message confirmation to Customer to ensure the vehicle requested is actually available
Carolyn TNo one was clear about the cost. When I booked the truck they told me (and reiterated at the time of pick up) that it was a flat fee of $19 and some change which included 90 miles and then .99 a mile after the 90 miles. I was charged for every mile. I disputed the charge and no one ever contacted me and they charged me anyways.
Hannah KDropped overnight
Lamon HThe peoples in Carolina was so patient and helpful and getting me on my way cause I was frustrated
Kenneth BUnlike where I received my truck, the return site was abundantly staffed, courteous, efficient, understanding, and fair. They also said they were going to take my truck offline to be serviced or inspected , which should have happened before I ever took possession of it in Atlanta, for safety reasons if none other.
Kevin BOverall excellent experience ! Friendly staff, great truck—easy to drive!!’
Serrell ZI love the quick response to renting a uhaul they were very professional and kind to my my needs thankz uhaul. The best moving supply company ever.
Anglea LEquipment could have been better cleaned inside the truck cab.
Jimmy PInsure equipment is clean
RANDAL WQuick and easy to get my issue resolved.
reynalda rHelpful staff
JAMES OI feel like the experience I had to endeavor, I should have received some type of refund, it took over 5 hours to access the key for the uhaul that had nothing to with me. It was very unacceptable, I didn't get home until 4am and had to be to work at 6 not to mention we left from work 2 hours away just not good
ALVORDA FIt was an easy process in and out. I reserved it the day prior. I picked it up the next day. I had a small job. So I completed that and returned the truck after putting a few dollars in the tank. I absolutely enjoyed my conversation with the friendly staff. And I would definitely recommend their services.
Kawaeda Bi reserved a truck and a dollie. When I arrived. My truck and dollie was given to someone else. they said I picked it up and my card was charged. I told them multiple times I did not pick up the truck. then they realized they gave it to someone else and had charged my card. had to wait and then had no dollie. Also was told the insurance was going to be 28.00 to only be charged 45.00 so no this was not a good experience. I was so disappointed and felt cheated. that charges went up. truck and dollie gone,
bobbie bHelp there needs one of those hinges lifts. I have 5;herniated disc and I had to help him lift trailer off of hitch. I'm the LAST ONE, that should be lifting a trailer.I have been in special pain care since 2006. A girl at pickup loaded it by herself with this hitch wand. Man on Waycross needs one of those. WHAT THE HECK WAS I SUPPOSED TO FO WHEN HE SAID YOUR GOING TO HAVE TO HELP ME? TELL HIM NO? MY Dr. WOULD BE FURIOUS with me. Just sayin. Buy him the hitch wand thing. The lady at pickup used it like it was nothing.
william rKeep up the good work 👏
Corey SThe young man who helped us was very nice and cordial and helpful I will come back again if I ever need to rent a truck thank you Yolanda Hill
Yolanda HI can’t really think of anything to improve the service I received. It was exceptional.
Franklin SThey charged us for the damage coverage that we declined and gas that we didn’t need to put in the truck. The lady said to bring it back with no less than 5/8 tank; we brought it back with over 5/8 tank but got charged $10 for 2 gallons of gas! We will go to a different location next time!
Christopher RThis was a self return. As parking for the U-Haul vehicles was on the other side of the street, it took me awhile to figure out I needed to cross the street to find the drop off box. A sign in the parking area directing me to the box would have been helpful.
Cephas GVery professional very kind and courteous and I love the idea is around the Bible I saw a lot of Bible verses there and everybody treat you like family I love it thank you there's a lot
Stephanie LNone at this time.
Woody JNOTHING! I had exceptional service.
Tammy CNothing! Everything was amazing!!!
Christopher BVery pleased with the pick-up and drop-off experience. I told the staff I would return if I needed to lease another vehicle in the Waycross area.
Joel SThe team in Jacksonville that gave me help me get the truck was awesome and the people in Waycross Georgia was really understanding when I had to keep the vehicle longer overall great team U-Haul did an awesome job thanks and it was affordable
LaSandra BThey definitely have the equipment you need, at least that day.
COREY S