Comentarios del cliente para Hope Transportations Associates LLC

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hope Transportations Associates LLC

Grado total:

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Patricia F. en

Grado:

Everything was great

MARK R. en

Grado:

My only concern is they were not clear about getting an extra appliance dolly removed from the order. There were two reserved in error. The pick up location specifically asked about the need for two and said he would have the second one removed. Unfortunately when I checked in at the drop off location it was still on the order. Hopefully this has been resolved.

Mark D. en

Grado:

Mileage estimate was off. Cost another 30 dollars at drop off.

James P. en

Grado:

El cliente no dejó un comentario.

Jerry K. en

Grado:

El cliente no dejó un comentario.

Kimsey R. en

Grado:

Nothing. The staff was very helpful and friendly.

VINCE J. en

Grado:

Very fast service. I was in and out in 10 minutes. The Trailer was in very good condition, all the lights worked well and braking system. Price for the rental was very reasonable! Friendly and efficient folks at this business.

William C. en

Grado:

Truck exterior ok, interior of box not swept. Cleaning tissue hanging off base of radio antenna. No preinspection walk around, staff was impersonal and I didn't feel my business was appreciated. Difficult to get reservation call back for confirmation and pickup location. No one called like I was told they would from 800 number reservations.

Anita J. en

Grado:

They supported and took care of my drop off issue.

ola i. en

Grado:

El cliente no dejó un comentario.

Luis L. en

Grado:

Need to make the cell phone application more user friendly.... sometimes the cell phone doesn’t have a good reception and makes it difficult or frustrated to return a vehicle....

Mitchell J. en

Grado:

Several weeks ago I called here for help in setting up this move. The girl to whom I talked was not at all helpful. When I was ready to set a date for the move, I called James Rylee at a different location. He made all of the arrangements for me. He did a great job, whereas I actually did not get any help at all from the drop-off location.

Quantella P. en

Grado:

El cliente no dejó un comentario.

Jeffrey B. en

Grado:

El cliente no dejó un comentario.

Margaret S. en

Grado:

El cliente no dejó un comentario.

Lisa M. en

Grado:

El cliente no dejó un comentario.

SHAWN P. en

Grado:

Clean the truck

JAMES P. en

Grado:

Explain how things go. Very professional

michael l. en

Grado:

El cliente no dejó un comentario.

Rhonda P. en

Grado:

El cliente no dejó un comentario.

Jeff J. en

Grado:

Easy pick up in one town and easy drop off in Atlanta.

James S. en

Grado:

El cliente no dejó un comentario.

Joseph Z. en

Grado:

We were HIGHLY SATISFIED with Hope Transportation & staff. Manager EDDIE and assistant BREE were very friendly, professional & in tune to our needs. The Lady in Auto Care PLus in Wolfeboro NH was also very GOOD! Thank you Uhaul !!!!

Yolanda N. en

Grado:

El cliente no dejó un comentario.

steven s. en

Grado:

El cliente no dejó un comentario.

Ben S. en

Grado:

Trailer was not clean and required sweeping before use. Also help connecting to trailer would have been helpful.

Bryan G. en

Grado:

El cliente no dejó un comentario.

. en

Grado:

Keep giving God the praise.

Cristina R. en

Grado:

El cliente no dejó un comentario.

BROOKE R. en

Grado:

The truck was low on Coolant and they did not offer to fix that before taking the truck. The gas was below what the expected amount was when we took the truck so we refilled it back to the original place from when we took it. They tried to charge us $21 for being under the amount allowed even though it was under when we picked it up. They charged my credit card more that the amount on the invoice. I called to find out why and they said my invoice was no longer valid and they couldn't tell me why. I will not use this location again.

Debbie B. en

Grado:

1st location was closed... called 800 # and they sent me to Hope. Longest ever to coordinate my paid reservation from 1st location to the other location. Didn't have the size truck I reserved. Although they didn't charge me extra for a larger truck, my gas cost were higher. Then, I return the vehicle in SC and get charged for extra miles, cleaning fee (my uncle had fruitcake crumbs on his side ). They also charged me for petrol - even though the gas hand was on the 7/8 line as it was when I picked it up. I questioned that cost and was told "we look at it differently"! In the end, I was forced to sign promising to pay the $48 charge (so she says "it'll be more through penalties if you don't pay"). Bear in mind, I called in about the "guarantee" which UHAUL failed on every point (location, vehicle type, time). Columbia SC location did credit me the $50 guarantee. So I'm still on the hook for $48 for their incompetence. Definitely not recommending or using UHAUL again. I'm boycotting until that $48 is dismissed!

Jason D. en

Grado:

Be a lot more specific on details of contract

Lori C. en

Grado:

Great customer service!! The staff was wonderful and very helpful. I would definitely use them again.

tammy b. en

Grado:

Once again they were very helpful and considerate and made sure that all my needs were covered and addressed

ALLEN S. en

Grado:

Mr. Eddie helped us with renting the car dolly and hooking it up to our truck, he went out of his way to help us. :) The only negative that I noticed was once we started on our way with the dolly unloaded, it was like it had bad flat spots in it's tires as it bounced real bad! Like it had flat spots on it's tires, I stopped and checked the tires but didn't see anything and the air pressure checked out fine so I'm guessing it was due to it sitting in the same spot for an extended amount of time? JMHO

WILLIE W. en

Grado:

El cliente no dejó un comentario.

DONNA D. en

Grado:

El cliente no dejó un comentario.

terry a. en

Grado:

El cliente no dejó un comentario.

CARLTON B. en

Grado:

I am totally satisfied with my rental. No issues whatsoever.

PATRICK D. en

Grado:

Too expensive never again.

KiSwana R. en

Grado:

El cliente no dejó un comentario.

robert r. en

Grado:

El cliente no dejó un comentario.

Williams S. en

Grado:

El cliente no dejó un comentario.

STEVEN B. en

Grado:

El cliente no dejó un comentario.

Kathleen M. en

Grado:

Despite opting out of the SafeMove insurance in the online checkout, it still appeared on my bill, which I didn't notice until after I returned the truck. The guys at Hope Transportation U-haul fixed it though. They were helpful and honest and my whole experience was easy and positive.

Sirena C. en

Grado:

El cliente no dejó un comentario.

KEITH D. en

Grado:

Very good customer service. Friendly and very helpful. I will definitely go back to this location if I need another truck.

Carolyn N. en

Grado:

Excellent customer service