Service was excellent and the truck was well maintained. Overall my rental experience was great.John M.
Customer Reviews for Hope Janitorial & Foodservice Supplies LLC
(Distribuidor de U-Haul del vecindario)
Cullman, AL 35055
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady working the front desk this time was very nice and helpful! Completely different from the other lady that was there last time I picked up thereDustin C.
The trailer was parked on an slope which made it impossible to lift and put on my trailer hitch. This caused a issue which I had to pull the trailer by myself on to the pavement to a flat area. No one came out to help or to assist checking the lights or if the trailer was clean. I've rented twice from this location. The first time they were more than helpful but the second time was terrible.Dustin C.
El cliente no dejó un comentario.Dempsey H.
El cliente no dejó un comentario.Todd D.
El cliente no dejó un comentario.Lynn R.
The salesperson was very rude, so you can start there. You can work on your over the phone experiance too, we were transfered 4 times and nothing was resolved. We were promised a mileage credit by employee and told no such credit existed by another. Each time we were put on hold for more than 30 minutes. So I won't use U-HAUL if I can help it.Johnny T.
Quick and easy. Nice people to work with.Tammy W.
never checked the lights left turn signal did not workCharles M.
Very friendly and helpful.Michele B.
great serviceKenneth S.
Easy to work with, trailer worked great.Bob C.
El cliente no dejó un comentario.John H.
The process was extremely frustrating. The building was closed, my phone couldn't pick up service, and the UHAUL customer service line didn't pick up for over 50 minutes. SUPPLY MORE CUST SRVC REPS. UHAUL NEEDS MORE.Craig W.
Donna was outstanding in CullmanAlan K.
El cliente no dejó un comentario.Connie S.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Jimmy S.
El cliente no dejó un comentario.Dustin C.
Excellent and exceptional service. Satisfied customer.DALE T.
El cliente no dejó un comentario.Rhodes D.
Excellent Professional Service. Thank-you.Robert R.
El cliente no dejó un comentario.ABRAHAM H.
Very nice experience, no improvements required.Mike C.
El cliente no dejó un comentario.Steven R.
El cliente no dejó un comentario.Thomas L.
Excellent transactionMichael C.
The way I was charged was not explained. When I reviewed my receipt I called to have it explained.Dianne S.
Friendly and helpful. Easy checkin. Thank you. Satisfied customer.DALE T.
El cliente no dejó un comentario.Andrew D.
El cliente no dejó un comentario.Robert G.
Easy returnELIZABETH G.
El cliente no dejó un comentario.Thomas R.
Can't think of anythingJerry D.
I experienced a problem during the pickup process that caused unneeded stress. For the alternate contact, it should've said they would be calling immediately. And it didn't let me list anyone noted as a driver, which is kind of dumb. So overall, this approval process was pretty ridiculous but the entire trip afterwards and the return process was a breeze. Thanks.Braton N.
El cliente no dejó un comentario.Robert A.
Lady who checked me in was awesome. Very friendly and efficient.ELIZABETH G.
El cliente no dejó un comentario.LORENZO B.
Our return was scheduled on a Sunday. Which was fine, we did it online. At least the dolly. THEN the website wasn't accepting our return on our 15 foot truck following RIGHT AFTER. So...we drove home, got ANOTHER cell phone, and magically that worked. However, because it was late by about 30 mins because of this...they KEPT my $60 of our $100 deposit! During normal business hours we proceeded to collect our deposit refund, which was incorrect, hoping they could fix it. The store associate said I would have to call customer service....IM BEYOND IRRITATED!Justin R.
They let me pick it up at close of business on friday so I could get started early saturday and not have to wait till they opened, so got finished by noon before the heat came out.. First time renting the van. Had plenty of room inside for what I needed to move.Robert L.
Great customer service: The staff was extremely helpful and even tried to help me find a closer storage unit. The truck they had was pretty beat up on the outside, and the cab smelled funny, but the inside of the back was clean and well maintained.James P.
El cliente no dejó un comentario.John B.
no dollies ether. didn't even know what a furniture dolly wasRALPH H.
El cliente no dejó un comentario.Kelley R.
El cliente no dejó un comentario.Ava W.
El cliente no dejó un comentario.Melissa C.
El cliente no dejó un comentario.Robert G.
This location has been always great for my rental needsClive G.
Staff very friendly and helpfulSuzette B.
Truck was great and the attendant, thanksGEORGE C.
El cliente no dejó un comentario.Jeremy D.
Good serviceJONATHAN S.
The first u haul dealer I tried to use sucked . They where incompetent. Made me give all my information more than ten times confirmed I had a car reservation. I drove eight hours for them to tell me to go somewhere else. Bad information and run around. I almost didn't get one at all !Patrick D.
El cliente no dejó un comentario.Carl C.
Ve r y good experience! , Highly recommend this location.Ginger F.
El cliente no dejó un comentario.Jim D.
This is my third time renting from this location, and I'm always greeted by cheerful staff/owners. It's a pleasure doing business with y'allIvan D.
The reservation process was a huge hassle finding the location of the truck was even more of a hassle you need to figure out how to make it simple for people to use your online registrationBRIANNE S.
Just make sure the return online is working properly. I was completely stressed out and emotional by the time I left there. I was working on it over an hour and then had to call Uhaul service center to get help.Karen S.
Just wanted to give praise to this location, especially after the fiasco I experienced at the Hanceville/Dodge City Location a little over a month ago. If I had to rent a truck or trailer again, and the only choice was Hanceville/Dodge City, I would rather leave all my belongings behind.Ivan D.
El cliente no dejó un comentario.Rocco O.
Have help loading the trailer onto the truck, as well as help backing up to the trailer.Joshua T.
El cliente no dejó un comentario.John W.
El cliente no dejó un comentario.Eric P.
Always friendly and great to work with!Eric S.
El cliente no dejó un comentario.John C.
El cliente no dejó un comentario.GENE B.
I was not sent a code to unlock the box that contained the key and spent almost 2 hrs on the phone trying to get a key. This put me behind with my moving . i feel someone at this location or uhaul itself failed I feelJaimie B.
Providing the most convenient location to pick up and to drop off. We had to find them on our own as the ones scheduled we're too far away. ¡Gracias!Paul P.
Update records i was told this location did not have a transporter they that had 3 that I seen i wouldn't have known this if I hadn't called myself from Ohio 800uhaul wanted to send me 2 more hrs southgary H.
El cliente no dejó un comentario.Ryan S.
I dropped off on Sunday. The location was closed. I was required to use the online process. The camera portion would not work (it asked me to take pic, then would not ever correctly open my camera to actually take the pic. As result, I had to stay at the location while I called customer service to figure it out. I was on hold for an agent for 20 min. (Sunday morning about 10 am). Otherwise, easy experience.paul Z.
Customer service at this location was fantastic.... i was in and out in just a few minutes !John D.
El cliente no dejó un comentario.Benjamin W.
Very quick and easy to pick up and drop off. Large location easy in and out!walter P.
El cliente no dejó un comentario.Stephen M.
Nothing. They were perfect.Marvin H.
Great wxperience.2Roland C.
Excellent customer service. Easy check-in. Friendly, helpful, professional.DALE ALAN T.
Very well organized location. Easy parking and very clean looking uhaul equipment.Justin T.
The brakes were a bit squeaky and I ran a red light because of could not stop in time (going downhill and light turned just as I got there) there was an air freshener that gave my nose and throat a chemical burn and I coughed so much I have laryngitis, otherwise ok experience. Very expensive.Leigh S.
They were great people and very nice ðŸ‘Richard P.
El cliente no dejó un comentario.Abbey R.
El cliente no dejó un comentario.Barton B.
El cliente no dejó un comentario.Shelby W.
I reserved a 15 ft truck and was given a 20ft at no extra cost, except the gas for a bigger truck that was half empty. They had a week to get me the correct size and the cost of the gas for the bigger truck was a huge deal.SUELLEN H.
El cliente no dejó un comentario.Matthew L.
El cliente no dejó un comentario.Eric C.
El cliente no dejó un comentario.Linda D.
Hope Janitorial services overcharged me $400 I waited 5 days to get my credit back and they still haven't done it. I've called my bank to have the charges disputed and I have left negative reviews on Google, Facebook and if I can find anywhere else I will leave other reviews. They have thrown me into a financial hardship and their response to me was we can't do anything call Uhaul. Very unprofessional.Candace B.
My only complaint is the drop off location ... I never got a location drop off I said I would drop off in Hartselle and then I never got a location I called stayed on hold 25 minutes then they gave me another number to call then they tried to give me another number and told me drop off was in cullman when I had on my contract to drop off in Hartselle .. cause me more stress on a day that was already stressful.. Get to the location and they are closed had to call once again they said I had to create a account then still would not let me check in.then today I get charged 20.00 more ... i don't understand why.. I am rating ave because I did not speak with anyone at the location because they was closedCarla M.
The location that we rented from was excellent. The truck that we rented needs a new battery and barely cranked. The box had a hand truck and blankets for rent in the back. I was very angry to find these in my way. I rented the entire box truck and expect to be able to use the entire truck without Uhaul's rental items in the way. They were in the way of our stuff and and in the way of walking in and out of the truck.JASON K.
Easy , speedy, Friendly pickupShonda P.
Allow drive mileage to pick up truck if not at requested locationDAQUARI B.
El cliente no dejó un comentario.Kathleen C.
The business had already closed. We dropped off the key and left.Wendell M.
When I rented the trailer , I told theM where I was going and where I needed to drop it off. I was sent a text that afternoon where to drop it off. That location was over 2 hours away from where I was. I had to call U- Haul to ask where to drop off and I had to look up the locations, instead of them knowing where the locations were. The salesperson was nice, but I had to do all of the work.Dennis R.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.Judith C.