Comentarios de los clientes para Hop Entrepot Mobile

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Hop Entrepot Mobile

Clasificación general:

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GHISLAIN L.
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The return procedure should be explained for an after-hour return (on-line, with picture of the gaz level and millage).

Maryse L.
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Problem connecting through the app

marc L.
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Friendly staff, quick service

Nancy S.
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Les pneus devrais être changer ou si c'est des 4 saisons vous devriez investir dans de vrai pneu d'hiver. J'ai failli rester coincée, a l'endroit même ou je stationnais mon petit civic sans aucun problème. À pars celà, j'ai adorer l'expérience. Merci

FELIX-ANTOINE T.
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Closed for the weekend

Jordan G.
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Équipements enneigées et pris dans la glace. Aucun service et besoin de déneiger moi même la remorque, stationnement enneigées et difficile a circulé

Stéphanie D.
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Nous avons trouver difficile de comprendre le fonctionnement de la remorque Fermée car le mode d'emploi est seulement en anglais pour l'installation sur la voiture .

Denis F.
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Good day, i will describe my latest location to you and at the end i want someone to answer me back and i expect the company to do somenthing about it. First the truck had a check engine one hour after i started using it, i drove 55 miles and it cost me 60 dollars in fuel, that does not make sens, the last time i use it it cost me the samething and i did twice the mileage. The two days i used the veh, it snowed and i got stuck twice in 3 inches of snow, i had to use sand to be able to get out and my girl friend had to get the traction aid because sand was not enough. the tires are no good in the snow period, i considered dangerous to drive it and i had to be extra careful not to cause any accident. So i am not impressed with the location and expecailly the amount of fuel spent for such a short distance. I hope the company will considered reimbursed a certain amount for the expenses and again i would like to have a follow up on this my phone number is 819 604-3353 Denis Fortin contract 86296477

Mario D.
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mayby we come again in this spring, around april.

Francois H.
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Customer did not leave a comment.

Jeanne B.
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Customer did not leave a comment.

Louis R.
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??? none

Paul C.
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Great service thx

Victor-Xavier L.
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Customer did not leave a comment.

Gabriel M.
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45$ cleaning fees for NO REASON

Nancy M.
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Customer did not leave a comment.

Marcel D.
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Customer did not leave a comment.

jean sebastien c. | Overall Experience |
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Il y a eu un bris durant mon déménagement fait par hop sur ma commode de chambre neuve. De plus, ma couverture de lit ne m'a pas été remise. Les déménageurs sont partis avec elle croyant que c'était une couverture de déménagement. J'ai fait la demande de retrouver ma couverture, mais on ne m'a jamais rappelé. J'ai relancé et je suis toujours sans nouvelle. Je souhaite être dédommager rapidement. Jean-Sébastien Cardinal.

Janick A.
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Nous sommes arrivé sur place et le niveau d'essence était au quart du réservoir seulement (qui remet un camion avec aussi peu d'essence???). De plus, avant de démarrer le moteur, nous avons vérifié l'huile pour nous apercevoir qu'il manquait plus d'une pinte. Il était donc impératif d'en ajouter si nous ne voulions pas endommager le moteur. Quand nous avons fait la mention à la responsable, elle a envoyé un employé vérifier le tout. Toutes ses démarches nous ont retardé de 45 minutes et nous sommes arrivé en retard à notre rendez-vous. Le responsable de la succursale nous a finalement fait un crédit de 15,00 $ pour que nous puissions acheter de l'huile et la mettre nous-même, ce que nous avons fait. Il est inacceptable que l'entretien n'ait pas été fait avant notre arrivé.

Emilie S.
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Customer did not leave a comment.

MICHEL D.
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Customer did not leave a comment.

Samuel F.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

Guy T.
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Customer did not leave a comment.

Frederic D.
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Customer did not leave a comment.

Stephanie B.
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Customer did not leave a comment.

Matthew A.
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Customer did not leave a comment.

Nancy P.
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Fast service and great trailer!

MICHEL D.
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Customer did not leave a comment.

Steven I.
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Customer did not leave a comment.

louis F.
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Customer did not leave a comment.

Edith L.
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J'avais loué un diable et le commis n'avait pas vérifier cet information sur mon contrat. Je suis partie sans diable puisque j'avais oublié également. Je suis revenue plus tard le chercher. Il serait important que les commis vérifient la commande des clients.

BERTRAND S.
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Customer did not leave a comment.

Isabelle D.
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Pas de diable à électroménagers à l'ouverture du magasin et sans préavis alors que la réservation était confirmée depuis plusieurs jours. Très mauvaise expérience de déménagement. Reste à voir si la laveuse fonctionne; elle a été échappée faute d'avoir eu les outils promis.

Eric C.
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Customer did not leave a comment.

rene C.
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Très satisfait!!

Patrick R.
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Customer did not leave a comment.

Kevyn C.
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Customer did not leave a comment.

Paul M.
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Good personnel and fast service

Emeric B.
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Customer did not leave a comment.

Alain M.
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tout s'est très bien passé. L'équipement était adapté à mes besoins.

julia M.
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Customer did not leave a comment.

ginette C.
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Customer did not leave a comment.

chloe D.
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Customer did not leave a comment.

Johan D.
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I found the person who served me was not too friendly, and on top of all. Due to their negligence, I ended up having an overcharge of two hundred dollars on my credit card. If I did not call to inquire about that, it would have been taking for good of my card. And, I found that malicious.

Ghislain O.
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Customer did not leave a comment.

Charles G.
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I received a very poor service during my visit on site to rent my trailer. They were very condescending when I ask if I could rent an hitch to attach my trailer, instead of telling me that they didn't have one in stock, they said that uhaul didn't rent this type of equipment, which uhaul does according to their website. When I told them that, there response was: « are you working here now? ». Then, I asked to return the trailer in North Vancouver, but when I got there, they told me that it was the Vancouver location on Marine Dr. Now this is a shared responsibility because I should have double validate the return location, but they should've known North Vancouver from Vancouver... To cap it off, nobody came to check on the trailer before I left to validate that everything was working, that it was properly attached, that the lights were working, etc.

JULIE T.
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Customer did not leave a comment.

Mario T.
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Customer did not leave a comment.

Sylvain C.
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Customer did not leave a comment.

Éric S.
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lors de ma location je n'ai pas eu le code pour mettre la clé dans la boite retour. j'ai du faire des pieds et des mains pour la rendre.

Jean-Jacques S.
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Customer did not leave a comment.

Stephane R.
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Customer did not leave a comment.

Danay D.
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Customer did not leave a comment.

Anne-Marie H.
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Customer did not leave a comment.

Pascal L.
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Customer did not leave a comment.

Christophe B.
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Customer did not leave a comment.

hugo S.
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I have no complaints about the truck in general, but the mobile pick-up service was terrible. U-Haul should definitely tell users in advance that their lease or passport will be needed for activation. In absence of those, the option of calling contacts is very inefficient. Some of my contacts were not available, others did not speak English. I ended up having to wait for an on-site employee to be available. In the end, I got the truck about 90 minutes later than planned. The language thing is very problematic. The fact that I was linked to this form in English from a French email is annoying, but not catastrophic. The fact that your mobile pick-up service relies on my contact speaking English, and not your employees speaking French, is not excusable. It was my first experience with U-Haul and it might well be the last.

Ricardo R.
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Customer did not leave a comment.

Francois V.
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Customer did not leave a comment.

vincent B.
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Customer did not leave a comment.

John K.
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Customer did not leave a comment.

Sonia B.
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Customer did not leave a comment.

Jessy B.
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Customer did not leave a comment.

elhandji A.
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Customer did not leave a comment.

Josee B.
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Customer did not leave a comment.

Michel T.
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Customer did not leave a comment.

Joao Carlos R.
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The truck was very dirty in the cab, two troubles were announced in the dash board (something about tire pressure and another one)

jeannot P.
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Customer did not leave a comment.

Eugene A.
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Customer did not leave a comment.

Éric L.
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Très déçu de mon expérience. Il y avait seulement un seul employé le 25 juillet. Ce dernier a rencontré u e problématique avec des clients qui à durée environ 45 minutes, il a dû quitter les lieux barré la porte et les clients s'accumullaient. Nous étions environ 10 qui attendaient d'être servi. Quand mon tour est arrivé je n'avait pas de diable pour les électroménagers. L'employé était très compétant mais dépasser par led événements. Jamais je ne vais conseiller votre compagnie à des amis. I

Yves L.
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Customer did not leave a comment.

Daniel G.
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Customer did not leave a comment.

Martin T.
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Customer did not leave a comment.

Nicole E.
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Customer did not leave a comment.

Pascal M.
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Customer did not leave a comment.

Raphaelle V.
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Customer did not leave a comment.

Richard B.
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Customer did not leave a comment.

martin B.
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good service and good truck run good

Michel F.
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Mentionner verbalement à tous les locateurs que cette succursale est fermée pour le dîner et de quelle heure à quelle heure! Je suis arrivé vers 11:50 pour voir que la période de dîner était de 11:30 à 12:30 !

Guillaume L.
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Customer did not leave a comment.

Francois C.
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Customer did not leave a comment.

DMITRI S.
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Truck was dirty inside the cab. Sticky stains on seat, floor muddy

Claude L.
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I made a complaint yesterday about the service I received. I am waiting for an answer. Clara.stpierre@hotmail.com

Jordan F.
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Customer did not leave a comment.

Michel D.
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Customer did not leave a comment.

marie-eve D.
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-Le camion était sale lorsque nous l'avons eu. -Air climatisé défectueux, désagréable dans une canicule. -Bon service à la reception! -Mauvaise communication au sujet de la location (allée simple) lors de mes trois appels pour la réservation, personne ne m'a informé que la location pouvait être à un autre point de ramassage. Réservé le camion pour Québec et dois aller le chercher à Trois-Rivieres. Je vous remercie pour l'accomodement et les réductions mais en période de déménagement cela devient un inconvénient. J'aurais aimé être averti lorsque j'ai appelé pour réserver un camion!

Michel D.
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Customer did not leave a comment.

nicolas G.
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They overchargwd me TWICE. One for equipment not returned i never took and one because the trailer was 1 week late which was not. They also refuse to reimburse me. They keep bouncing me from customer service and what not and the agent legit told me to "eat shit" A 59$ trailer just cost me 600$. I guess i'll never see my money because i cant even contact the head office Never again.

Dalinda B.
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Bel accueil ´ service efficace et chaleureux

Carl D.
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It was hard to know where was parked the truck.

Jacques B.
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Customer did not leave a comment.

Leislies F.
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Customer did not leave a comment.

Dany B.
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The truck floor was durty

Hassan H.
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Service à la clientèle très faible.

Alain G.
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Customer did not leave a comment.

Tessier Y.
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First, we had reserved a dolly, and none was available. When I came to pick the keys, the guy at the desk gave a bad service and I had to ask him for the dolly otherwise he would not have mentionned it. we have had to buy one at 200$ to be able to do the moving. The truck was old and bad quality. We changed the location of my locker to do less kilometers. We were supposed to have the keys at 8 am, but the system was complicated and we finally got the keys at 8h30. Not a good experience... we would not recommand.

David H.
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Jai réserver un diable de déménagement et il yen avait plus quand je suis aller... pas le bon numéro de remorque jai du retourner en avant et systeme informatique impossible d'avoir un credit de 20$ pour le diable que jai pas eu, j'ai passé plus d'une heure la bas avec l'attente ...

Yvan B.
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Customer did not leave a comment.

sophie M.
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Customer did not leave a comment.

MURIELLE T.
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Le service a shawinigan est tres efficae et ne coute pas la moitié que vous demander et en la pour 12h en plus pour moin chere mes vous sa coute les yeux de la tête jamais plus je recommande vraiment pas trois rivières

Julie T. | Reservation |
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The move-in was scheduled for yesterday. However, they told us that is not possible to move-in during the week-end. Today, they informed us that they did not receive the booking. Employee was helpful.

MARCEL S. | Overall Experience |
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Personnel courtois. Excellent service .d’accomodation. Dans notre cas, pour faciliter la relocalisation d’un locataire suite à un dégât d’eau.

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