Grace was awesome!Cathy C.
Customer Reviews for Hood View Services
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Needs an on site representative later than 3:00pm.Garry C.
Employee was polite n helpful. She checked Availability for my needs, that i had the correct equipment to tow n helped attach. She was helpful in finding a non backing solution for trailer. Price was reasonable.lottie P.
El cliente no dejó un comentario.Matthew B.
Grace was extremely helpful and very fast getting back with info/answers. The truck was super clean. The truck and auto transport handled very predictably and tracked well. Moving has a lot going on in ones life and a ton of work as is, everything about the uhaul rental did not add baggage to the process !Mark H.
El cliente no dejó un comentario.Paula M.
Everything was great , service was exceptional, thank you Danielle and GraceCami K.
Excellent staff at point of pick up and delivery! Hood River is a bit remote but manageable. Madras Point of Drop Excellent! Some complications/concerns with the Traffic manager Supervisor were noted and an email was sent to corporate Offices.Paul M.
El cliente no dejó un comentario.dan H.
Drop off after hours was easy and self explanatory from uhaul website.Anna B.
El cliente no dejó un comentario.Sarah S.
This location guarenteed me a truck and apon pick up I was informed that the truck I was promised had been broken down for weeks and that i would have to make a new reservation for a truck the was over 30 miles out of my way. they refused my 50 dollar guarentee refund and were extremely unhelpful. Worst experiance I have ever had and I will NEVER come back. I will also Refer everyone I know to a different Business. I would like a full refund.Rebecca S.
Staff was friendly and good. Process was easyKevin J.
El cliente no dejó un comentario.Ralf B.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.KENETH S.
The front desk clerk was so helpful and the staff member when we dropped off was also exceptional.Stephen T.
El cliente no dejó un comentario.ken H.
The staff was amazing and so helpful and friendly.KATIE C.
My Roomate was moving out and we decided to get a last minute u-haul, well not really last minute, I had been planning on it for the whole month it just happened to be booked last minute because why not? Upon arrival I was not prepared to pick up this rental van at all, since I decided to plan it all last minute I was very unprepared but then Jeramie walked out. Our knight in shinning armor had arrived. Jeramie gave excellent customer service and was very patient and kind to us. The experience was almost magical, some would say.Nicoleta N.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.john W.
El cliente no dejó un comentario.robert H.
Easy transaction, affable owners. We'll be back.Hal U.
Great staff!Danielle S.
El cliente no dejó un comentario.SCOTT K.
This location is nice, but just not the handiest location to get to.Randy G.
Danielle, You were Amazing! Thank you for your excellent customer service and taking care of everything! Highly recommend!!BILLY M.
The truck was barely under a half tankful. Uhaul generously charged me an extra $21.00 for a gallon of gas I was â€œshortâ€ on. I was told I could drive 15 miles back to town for a gallon to skip the charge. Another (of many) reasons I detest this organization.Richard W.
Longer hrs.Richard W.
I had a terrible experience with Moving Help, the movers did not show up.Joe N.
Friendly, accommodating, and nice to do business with.Ronald F.
Super fast and friendlysiobhan O.
El cliente no dejó un comentario.Danielle C.
Nothing! Super friendly and easy. By far my best U-Haul experience.MATT L.
El cliente no dejó un comentario.Curtis H.
El cliente no dejó un comentario.Jacqueline B.
El cliente no dejó un comentario.Michael M.
Only issue I had was the lockbox code didn't show for getting the key initially. I got lucky and someone was doing on-site work and could help me. Otherwise check in and out was a breeze.Joshua S.
El cliente no dejó un comentario.Richard W.
The U-Haul App and Self pick up system is terrible! Husband and I are both tech savvy and struggled with getting your App to work properlyJulie C.
Second time I have used this location, great to work withGARY S.
El cliente no dejó un comentario.Pat H.
I called and said I would be about two hours late, about noon. She said make it 1:00. So I delivered the truck at 12:50, and was added a $40.00 late fee. I assumed from her "1:00" comment meant that there wouldn't be a late fee. I guess there was an extra $35 mileage fee that she could not explain as well. Not super helpful.Robert V.
Very friendly service!Stacy C.
They were extremely helpful in getting us set up. Many thanks.james N.
El cliente no dejó un comentario.curt H.
El cliente no dejó un comentario.Leonidas M.
Worked out great.Ryan W.
Excellent service.Leonidas M.
El cliente no dejó un comentario.Michele H.
Uhaul automated checkin does not work. 4 hrs default rental time was inadequate including load/unload.Akara S.
El cliente no dejó un comentario.TYLER D.
El cliente no dejó un comentario.Howard H.
El cliente no dejó un comentario.STEPHEN V.
El cliente no dejó un comentario.KATHRIN B.
El cliente no dejó un comentario.reed V.
This place is out in the boonies! Google maps had me get there via a long route that could have been disastrous in bad weather. No flag or sign out side the building, tucked away in an industrial area of Hood River, had to track someone down to help me with a drop off. A better central location in the city would be much better. Next time I'll drop in Lyle, Washington or somewhere more accessible than rural Hood River which is closer to Odel and Parkdale off Hwy 35.Paul M.
Excellent Customer Service. Friendly and very efficient staff. Very pleasant experience doing business with this company.LEONIDAS M.
Low air right rear tireBRIAN Y.
El cliente no dejó un comentario.ALEXANDER E.
El cliente no dejó un comentario.ANITA V.
El cliente no dejó un comentario.Travis W.
El cliente no dejó un comentario.Lisa P.
1) There was no way of knowing when the premises were open for business on line or in any UHaul documentation. They were closed Sundays. Wasted a trip there. 2) Had real difficulty using iPhone to return trailer on line, mostly because the website's documentation for how to troubleshoot "location uploading" is woefully inadequate and inaccurate.Timothy B.
Thank you for being so helpful and kind!Abigail F.
Very nice great customer service!CASEY KEITH L.
Very unclear about how to return the equipment. Business was closed and only phone number provided went to answering machine. There was no tongue lift on the trailer and no jack or tool to remove it with. (worker installed the trailer using a floor jack which was locked away in the building apparently. ) I Was stuck at the site for a lengthy time trying to understand how to remove the trailer without injuring myself. Tongue weight on this trailer is several hundred pounds and, while I was finally able to lift it off the hitch it ruined my leather boot when it came down almost crushing my toes.ARCHER M.
El cliente no dejó un comentario.chin C.
El cliente no dejó un comentario.GARY S.
What I wouldn't recommend it making a reservation through U-Haul. Reserve a month ahead of time for the location 2 blocks away. 2 days before our move, no truck and I had to drive 40 minutes to another location to get the truck. I guess U-Haul doesn't understand what a reservation is. We do this move 2 times a year for the last 10 years and the last minute truck shuffle pick up is getting worse.Ken Z.
El cliente no dejó un comentario.Howard H.
El cliente no dejó un comentario.FRED DELBERT W.
El cliente no dejó un comentario.carrie M.
The Stevens' Family operating Hood View Services are very customer focused and made my rental experience a great one. I will return in the future and recommend their services to others in the Hood River Valley. Thanks - Jeff Knappjeffery K.
El cliente no dejó un comentario.Craig C.
Was just a drop off center no personnel around.DANIELLE E.
El cliente no dejó un comentario.PAUL P.
They were great tp work with. I appreciated the phone call to clear up my drop-off and also the day of pick-up I was late and they called to verify I was still planning on using the truck. Glad they didn't cancel my reservation.deborah G.