Ordered 9 foot cargo van for mobile after hours pickup. App said it was available. Got there and then the app said i needed to wait until the place opened up at 8am the next day. Called customer service and they said it wasnt ready or it wasnt set up for mobile pickup, even though the reservation went through, so i had to have them change it to a box truck. The person was helpful, but your validation and check in process ended up making me an hour and a half late. That made me have to take a longer route due to the size. The process of validation is ridiculous for a return customer, why do i need to take a photo of my license every time? It hasnt changed! The truck needed mechanical maintenence, shot suspension, bad steering, weird exhaust smells. I suggest having someone take a look at it. The person I spoke with for the original reservation problem said they would return $50 to me since the van i ordered wasnt ready, but that wasn't done, so i had to call back to get that applied. Pretty terrible experience renting from you guys this time... i suggest an overhaul of your mobile app and rental process.
Benjamin B.
Customer Reviews for Honey Do Men
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Good customer service
Jesus D.It's nice picking up at this location. Staff were friendly and attended to us professionally. The two receptionists were so helpful: Dwight and Yusuf has great personality's. They were very patient and nice and kind to me. They are so professional in their services. I am extremely happy and lucky to have them both. I appreciate them both for their great job. Dwight make sure I am fine and comfortable even after the delivery. They both did a good job. Dwight and Yusuf were wonderful, professionals and very patient gentlemen. If I have to move again I will still love to have Dwight and Yusuf. I am extremely happy and pleased for their help and services. I say a very BIG THANK YOU to Dwight and Yusuf. I appreciate and will always appreciate you guys. Thank you once again Dwight and Yusuf. God bless you beyond measures. Janet
Janet A.vans need general cleaning on inside cab
David K.Very professional and accommodating met and exceeded my expectations. I am completely satisfied.
Nicholas M.Ensure that the equipment is available at the closest location possible and do not make the customer schlep huge distances without accommodation for time and extra mileage.
Steven F.The online check-in procedure was horrible. Had nothing but problems uploading my id and waiting for a verification call
Joseph F.Make sure the vehicle is checked for any cosmetic damages and the gas gage is recorded for accuracy in customer refills.
James S.The bed of the truck was not cleaned before my use and it took 30 mins for my license to be verified
Krista B.The air conditioning did not work it was extremely uncomfortable without the air conditioning they said we would be compensated for it, and they would call us back no one ever did.
Anthony M.Excellent customer service
Peter V.over charge wrong information was given to the customer. they charge $117.00 for 41 miles and 1 day truck used.
PeejayPanch T.The van cab area was very dirty. Liquid spills on inside of door, lots of accumulated dust everywhere, food and crumbs on floor. Nothing a good vacuum and wipe couldn't get rid of.
David K.Personal amable
John G.The staff at the Carmel location were friendly and efficient. I was in and out in less than a minute!
Neil H.Gino at this location provided excellent customer service, he went up and down to make sure that I can pick up my truck and that everything works. Would be great if there is a wider selection of trucks. If I need to rent a truck, or need any service for my house ( this U-Haul is located in a contractor company), I will go back to Gino.
Hou Meng A.App wouldn't let me pick up using the app even though I checked off remote pickup when placing the order. Inside staff was able to help. I was able to drop off using the app.
David K.If the snow could be cleaned off the windshield of the vehicle in future that would be very helpful.
Christian A.I was accused of damaging the van and waited 3 days to hear if I would be liable for something I didn't do. No one ever called me, ever, to update me on the situation. The 3rd party vendor refused to provide information on the issue they accused me of and said, “Don't worry to much; it probably won't be a big deal.†I was told pictures were sent to a manager, and that person would call me, but no one did. I received the receipt in email, and it said $0.00 in damages, so I guess I didn't cause any fake damage? Crazy. I'm glad I took video of the van upon drop off.
JEFFERY L.It was very icy day and they called us they were very helpful!!!
DJETO S.You, company and corporation of "U-Haul," are the Single, Sole, Only Problem I had with this rental. I won't replay what a time sink the data collecting imposes; just know that I'm not using your services, from any affiliate, until you reduce your data burden. Best regards, A Carmel renter.
JAMES C.When reserving need to strongly advise customer to use the virtual option for pick-up at this location and let them know they need an available contact at time of check in and check in will 10min.
mark G.the gentleman that did take the order was very professional & friendly I will be back
Dennis S.Uhaul changed the pick and drop off location multiple times without contacting me. Made my move incredibly stressful and inconvenient. Will be looking elsewhere in the future
Bryan H.They are remodeling the location. There was no signage that it was a Uhaul location, It is a Honey Do Men office. I dealt with KIP, he was very helpful. The online reservation system was overly complicated not user friendly. The van was new and in good shape. After hours Check in was seemless.
Thomas I.Nada
JASON M.Excellent prompt service
Craig S.Nothing to improve this place is the best
Peter V.I rented 2 hours late returning it on Sat night and they charged me for another day!! That's INSANE!!! The place even told me I could have it until Sunday and I didn't do that. I returned it Saturday. This is crazy!!! I'm not happy at all!!!! I've used you already twice this year but won't use or recommend haulage again! I even put an extra 1/4 tank of gas.! wish I didn't do that!!
Howard P.U-Haul made promises it did not keep- I paid for dollies, blankets and extra storage at my destination. None of that happened. All employees gave different information to me through out the moving process. Worst experience ever!
Shelly S.Change nothing great service. Would definitly return when needed
edward B.Awesome experience. Will definitely recommend.
Deborah D.Very informative and helpful. A pleasure.
Mark C.The cleanest truck so fare
Ermal A.The only thing I must say is I ordered 2 hand trucks but there was only 1 on the truck. Otherwise everything else was great.
JUAN O.I felt very unsafe in the truck I was in.
Dana L.Do not call the customer the day before their move and tell them that you do not have the size truck they reserved . I had to go with a smaller truck which hindered my move...I hear this is a common practice at UHaul and will not be using them again
christine C.Scott was very helpful. I have never rented an “Auto transport “ before and he hooked it all up to my pickup and answered all my questions. I would definitely recommend this location and I will use it again myself! TJ
Thomas B.We had a little delay getting started because the previous renter returned the vehicle after hours and it needed to be inspected before I could pick up the truck. Everything from there on went smoothly. The office was closed when I returned due to a power failure, but I was able to use the outside key drop. The final bill came promptly by email the next day. Thanks for all of your help!
DAVID N.Brief run through on truck dash lights, and operation
Thomas R.The store was closed when we arrived. Even though we got there at 1:30 and it is supposed to close at 2:00. We also called to make sure someone was there and they said yes. We did the remote drop off and it went fine.
JUDITH S.Servicio al cliente de excelencia. The representative (Eric maybe) was both knowledgeable and accommodating. I arrived an 1.5 hrs late with an ontime call. The truck was clean and well maintained. 5 min and I was on my way. Highly recommend this location. Thanks for the great service.
PAUL T.Thank for you service
LUISE C.Customer service was great!
LORNA S.Scott could not have been more helpful.
david L.Awesome place, great customer service. Will certainly use this location when needed again.
JUAN O.People at the desk were not wearing any masks. Truck didn't seem to be wiped down on the inside.
Paul D.I tried to check in using the Uhaul app which froze during the experience. This resulted in my having to go into the store and physically check out. To have the app not bug out would be a big improvement. Thankfully there was a nice man willing to help.
Maxwell J.Rep was helpful and processed rental quickly
Charlotte S.Scott at Honey do was as professional and helpful as one would hope. A ++
Terence W.The gentlemen came out to help park the trailer and he unhooked it and quickly checked me out. Great service
Andrew C.Easy pickup and return. Friendly staff. Van was clean, both cab and cargo areas. My only complaint is the apparent unavailability online of a final invoice..
Frank B.Scott was very helpful, thumbs up!
CLAUDE P.