Alex did an excellent job of educating me with pearls of wisdom and bad weather guidanceJOSEPH B.
Customer Reviews for Hometown Storage
(Distribuidor de U-Haul del vecindario)
Gilmer, TX 75645
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.JANA M.
Absolutely nothing the young man behind the counter was more then exceptionalKIMBERLY G.
El cliente no dejó un comentario.TIMMY L.
We got charged extra mileage for some reason. I made this same drive before with a U-Haul truck and did not get charged extra mileage. Perhaps it was due to the SNAFU with our reservation.JEFFERY M.
El cliente no dejó un comentario.Chenin B.
Alex went over and above to get us the truck we needed. Very happy with our experience thereâ€¦KATHRYN M.
All great! Staff super friendly and helpful!!DONALD M.
Nice folks. Very helpful. thank you.Kimberly M.
El cliente no dejó un comentario.COURTNEY ANN W.
El cliente no dejó un comentario.Jason T.
Quick service, helpful service, and friendly!ARNOLD A.
El cliente no dejó un comentario.VIRGIL W.
El cliente no dejó un comentario.TINA P.
El cliente no dejó un comentario.DARRELL D.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.Christopher L.
Alex was great! He was polite, informative, helpful and patient. I would definitely recommend.RONDA D.
I was directed to this location by uhaul staff after the initial hometown (deer park, tx) location cancelled my reservation the morning of the move. I was able to manage a one way trip from the gilmer location back home even though it cost more to do so.JEFFREY W.
El cliente no dejó un comentario.DIANE S.
We love this location! Friendly, helpful personnel!Tina P.
El cliente no dejó un comentario.Scott H.
I was required to put a $100 deposit, which I've never had to do before. The truck was a complete junker and the guy I rented it from admitted that but didn't offer to replace it. It's was hard. To drive because it sounded like it was falling apart and I could barely keep it on the road because it was so bad. The passenger window wouldn't roll down because the handle was broken off. The fabric on the inside roof was falling down so bad I had to move it to be able to see. The inside windows were so disgusting I had to clean them because I couldn't see at all to drive. It was the worst experience I've ever had with uhaul. Then when I returned it, after paying $100 additional cash deposit- they tell me it will be mailed to me in about 7-10 business days?!!! That's bad business!!! Next time I will use another company. I have used uhaul at least 10 times in the last 15 years. I move a lot due to my jobâ€¦.this was the absolute worst experience ever. I will definitely use a different company when I have to move again. NOT TO MENTION: I ordered a 20 ft truck-which he had 3 of and he gave me a the crappie 30 foot truck that shouldn't be legal to be on the road! I will make sure this is shared on google and all social media pages. I am a single mother of 4 kids and I have to move by myselfâ€¦this made my experience sooooo much harder than it should have been. I can't believe y'all allow vehicles like this on the road. I was worried it wouldn't make it to my destination ! You should be ashamed! And all because he was in a hurry to leave for the weekend!Jeanie M.
Had a very smooth transaction, no problems. Worked with Alex. Will use them again.JOSEPH C.
El cliente no dejó un comentario.BRANNON W.
El cliente no dejó un comentario.Erika J.
Your employee was the best a service desk took care of us make sure we had everything we needed and worked with us and he was a good employee associate will go back to him if we ever need another U-Haul which we will about a month or soCINDY O.
El cliente no dejó un comentario.Odette E.
El cliente no dejó un comentario.KOSMA G.
We have used this location twice and Alex has been very helpful and caring.SCOTT S.
Really enjoyed talking with the young man who helped me!ALBERT C.
Very accommodating service.PHILIP GREGORY K.
El cliente no dejó un comentario.JOHN J.
Nothing exceptional customer serviceMELVIN L.
Alex was a pleasure to work with.SCOTT S.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.Steven S. | Overall Experience
Very helpful and niceSTEVEN P.
Friendly and helpful staff person. He made the initial arrangements for the one-way trip from Baton Rouge to Gilmer. Made sure everything was Ok and helped me find another provider in Baton Rouge when the first one we tried didn't work out.STEPHEN N.
El cliente no dejó un comentario.Richard N.
El cliente no dejó un comentario.Dominick Q.
Here is where I have issues. Your online drop off locations are outdated some have even closed down completely yet are still showing as a drop off location. My last two rentals with y'all have ended the same way very frustrating to pull up to a place that is listed and then have them tell me that I will have to take it elsewhere or it's an empty closed down lot.Dean K.
Easy smooth rental. Very professional.JOSEPH C.
No one there when I dropped off truck a day early. They have charged my card twice now for no reason, and blamed it on a computer mistake.Kathryn B.
El cliente no dejó un comentario.Joelle P.
The dealer was very rude and hateful. I asked him to put the safe coverage and he said he did but he failed to do so. He said he did the contract but when I dropped it off, the truck was not on a valid contract. The truck was dirty in the back of it and not well maintained.BRITTANY A.
El cliente no dejó un comentario.WILLIAM C.
The gentleman was very professional!Veronica S.
The young man was nice enough to wait on us before he closedPATTI GRAVES B.
excellent serviceSHERRI REED A.
El cliente no dejó un comentario.CHRISTOPHER G.
No one was there. They have a return box and a sign with instructions. Didn't deal with anyone. I did however get a receipt a few days later in my email box.Mary L.
When hooking up the trailer, the employee scratched my painted bumper. No offer to fix or offered any sort of credit for the damage.Brian T.
It was dropped off on Sunday you were closedMelanie H.
El cliente no dejó un comentario.Thomas O.
El cliente no dejó un comentario.Robin B.
El cliente no dejó un comentario.WILLIAM C.
Get a new owner who isn't rude, condescending & dismissive to his customers. I'm surprised he's still in business. He needs a training in customer service!Thomas B.
The people at Hometown were so kind and helpful, we ended up unloading in the dark and they brought lights for us and asked if we needed anything. Very impressed.Robin B.
El cliente no dejó un comentario.PAUL B.
El cliente no dejó un comentario.richard C.
El cliente no dejó un comentario.judy B.
El cliente no dejó un comentario.Jerry C.
Dillion was awesome and so helpful.VALERIE M.
El cliente no dejó un comentario.JAMES W.
El cliente no dejó un comentario.kelly W.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Debra C.
Owner was extremely Friendly and HelpfullMATTHEW S.
El cliente no dejó un comentario.James M.
The facility was already closed for the day but their grounds are spacious enough to find a spot to drop off, turn in your paperwork and keys in a drop box and go.Brenda R.
Owner was very helpful and friendlyTheodore S.
El cliente no dejó un comentario.ANTONIO G.
Excellent and friendly customer service. I will go again anytime I need a trailer. ¡Gracias!Amber W.
El cliente no dejó un comentario.Jeremy R.
El cliente no dejó un comentario.MICHELLE P.
I was very happy with my experience. I'll come back to this location in gilmer tx if I ever need a u-haul again.BRITTNY KATE L.
El cliente no dejó un comentario.EDWIN H.
El cliente no dejó un comentario.THOMAS O.
It was great!JOSEPH EDWARD B.
They had exactly what I needed, and I was in and out very quickly. Not much to improve upon that I could tell.MARK C.
El cliente no dejó un comentario.Lenord J.
I have not had to rent a uhaul for many years. This exceeded my expectations. GREAT customer service. Thank you !!JANICE F.
El cliente no dejó un comentario.LARRY J.
The best place in Gilmer TXKathy B.
El cliente no dejó un comentario.MURRY WAYNE W.
Add cruise control and electric windows to trucksCHARLES B.
El cliente no dejó un comentario.Shane G.
Everything went very smooth. Very satisfied.Terry G.
El cliente no dejó un comentario.Dana S.
El cliente no dejó un comentario.Linda F.
El cliente no dejó un comentario.Roger S.
El cliente no dejó un comentario.howard M.
It was quick and fast. They got me in and out with no problemBreeia M.
After hours drop off Will definitely look at other providers for next move but issues are not related to locations but rather to U-Haul in general. Renting a 26 foot truck out of state and allowing Only 2 days for drive, loading and unloading is ridiculous. Why don't you just charge more up front and allow a reasonable amount Of time. Additionally The only way we could have met your 299 mile allowance would have been to go through the steep and curvy mountains of northwest oklahoma. We chose to take the safer route which was to your benefit not tearing up brakes and transmission. Our thank you for being responsible was to be charged for extra mileage. And then after 21/2 days of packing loading and unloading you tell us we have to return the truck An additional 27 miles away From The destination in our contract. We won't even mention the exorbitant charge for â€œtaxesâ€ that we weren't warned about prior to providing a credit card. Total trip was budgeted per the $412 quote on your website. Total cost paid to U-Haul was in excess of $570. Easily the worst experience we have ever had with U-Haul and if we have any choice in the matter it will be the last. After so many positive experiences throughout the years with U-Haul we were totally disappointed !!! Larry and Cindy BomgardnerCindy B.
No problems. Manager did an excellent jobGeorge P.
GREAT serviceWes S.
Worker at the location was not there at the location.. had to call number listed on piece of paper taped to door.. he showed up 15 mins later.. The hitch on the transport would not stay tight.. stopped about every 20 mins to tighten itJeanie D.
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