Everything was handled well in a professional manner.
David T
Customer Reviews for Hometown Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Please make accurate notes on rentals so customers won't be overcharged.
William PWhen I arrived they could not locate the keys to the 26' van we registered for earlier. We had to take a 20' instead and the transmission had something wrong with it and the headlight blinked all the time.
rodney jDouble charged after I voiced concerns about drop off and was told “just have it back before 2pm” and you’ll be good.
seth mThe facility was closed, but the worker was outside the facility talking to a friend. They had a drop box for keys and he explained the process of return. All was good there.
CHARLES RGreat people and very helpful
Chris WNothing …,,great UHaul dealer in East Texas…..if you need to move you need to Use Hometown storage in Gilmer Texas!!! Really great folks to deal with !!
michael pVery helpful, mentioned issues with the running lights on the trailer and was very attentive and put the trailer out of service til it could be repaired..great service and help! Very easy and friendly for drop off
Andrew LEverything good
Derek RIt's always a pleasure to rent a trailer from this location. They're good people & always have what we need.
Mark BNo one was there during business hours. Cell service (AT&T) was weak in this area. The app hung during drop off, so I just left the keys in the box.
Darrell MDillon was awesome
Timothy DFantastic location, very accommodating and very friendly. Would definitely make this my go to U-Haul Location.
Scott BCheck your trucks to make sure they work properly. I had a 3hour delay with me loading my truck. Because the door on the back wouldn’t stay in place. It was an inconvenience for me & the guy that was trying to fix it. He even got frustrated & I told him to take his time because Uhaul didn’t care about my time!!
Nikylia TI have had poor experience previously with U-Haul so I contacted this location 3 days before my scheduled pickup. The young man told me he would insure the unit would be there. Not only was it there, he had gone out of his way to guarantee this. When I came to it pickup he had the paper work done, hooked up the unit without any help from me, and was a pleasure to work with.
Nile FN/A
Michael SDILLON WAS ABSOLUTELY THE BEST BY FAR AS FAR AS OUR NEEDS WERE..HE MET EVERYTHING WE NEEDED..MADE RETURN PHONE CALLS PROMPTLY AND HAD ACCURATE INFORMATION EVERYTIME...HE WAS GREAT!
Kim KDylan was very helpful in my time of need definitely would recommend this place
MARK VGreat service
Kelli SWe had an ice storm I called and told uhaul I wasn’t Comfortable driving on all the ice they said since it was a winter storm I wouldn’t be charged or faulted for this. I drop it off the very next morning at this location. He didn’t want to listen to anything I had to say was more interested in playing his video game. Didn’t even check my truck in at that moment just set the keys down and went about playing his game.
Whitten TOur on-line order included, and I was charged for, two dozen blankets. The location was only able to supply me with 18 fresh blankets and one very worn & dirty half-pad.
Fred SThe young man never took his eyes off his video game in the office.
james gReally great service
dillan sOnly negative was y’all need to use a non freezing washer fluid. Flash freeze on windshield is not good
Joey RWhen we arrived the guy was sitting around playing on his Xbox and when we came back to return the trailer he was closed 2 hours early so went to use the website to return the trailer and took over an hour to get the website to work correctly
Eric LMake sure the uhaul is clean next time. Thank you for this service
Kathryn TI absolutely love this place. Dillon is the best. If I ever have to have another storage this will be where I go. Thanks for everything Dillon.
Angela c | Overall ExperienceDylan was great, cordial and very knowledgeable. Great service.
suzie cDollie’s and furniture pads were not in the truck when I picked it up. I was charged for these items
Amanda MWould be better if the equipment was ready upon arrival instead of getting it ready once I got there.
Bobby SThis facility was supposed to open at 0900 but no one was there when I left at 0917 hours.
Mark HGoogle map directs you to the wrong address for this location.
Ken RSmooth transactions, no red tape hassles, first company i have been with that made things work correctly. From pick up to return. No problems.
David AGPS has the location wrong and caused a delay in returning the truck. Put on extra miles too.
Bonnie RThe best uhaul ever
dillan sI did not go in the building for drop off. He was very nice
Arvell PThe associate failed to leave the key in the truck, so we had to wait until the office opened to get the truck which was an inconvenient delay.
Matthew GWe appreciate the helpfulness and competency here! Thanks so much, Dillan. You went above and beyond for us!
John DI was given a new location, Gilmer, about 30 minutes from the original pick up location in Longview. The new pickup location in Gilmer was almost 30 minute drive farther away from my final destination. Then I could not get a hold of anyone from the Longview or Gilmer locations to help me find the key code for the truck. It took an extra 2 hours of my time and others I had waiting to help me load the truck. VERY frustrating experience to say the least.
John TThe only problem was the lack of blankets.
Leeree SEverything was up to snuff. I’ll rent from next time.
Larry TThe truck ran horrible, the pick up was easy. The drop off was a nightmare. The gas was less than a 1/16 off and was told I had to leave and put more gas in the truck putting more miles on the truck not to mention using more gas. It was nearly 32 degrees and raining. Was told the truck had a quarter tank at pick up, it did not. It was under the quarter tank mark so its was way over in gas when we dropped it off. What upset me most is the office was closed when we tried to drop off at 2pm. When he came around to the truck after I called he wanted to argue with me in the rain while I froze my butt off with the window down and my 18 month old in back seat getting cold. He told me I would be charged 50 dollars extra if we didn't leave and put 10 dollars more in the tank. We tried to rent from one of the two locations listed in Gladewater Texas and made a reservation. Showed up minutes after the appointment and the guy took off to tyler an hour away and told us to wait. So went out of our way and rented a truck in Gilmer almost 30 min away causing us to pay more in gas and miles. We rented the 19.99 in town 10 ft truck and paid almost 80 dollars and was threatened with a 50 dollar gas charge. I will not be using uhaul again for any reason. I will sell everything I own and buy all new to be delivered before I go through uhaul again. Moving my things by had across the US piece by piece would be easier than renting a truck from you. I recommend nobody use your trucks or storage.
Diana FAlex wasnvery helpful and professional.
JOHN H