Customer Reviews for Hometown Service Center Inc
(U-Haul Neighborhood Dealer)

85 reviews

6377 Waters Rd   Red Creek, NY 13143

(315) 754-3072

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(315) 754-3072

6377 Waters Rd
Red Creek, NY 13143

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/30/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I did not receive the appliance dolly I paid for, also the truck had check engine light on dashboard

Caleb Beman 
Rating:
3.0

The dolly I ordered was not in the back of the truck. The service area was closed at 930 am on a Saturday so there was no one to help me remedy this issue. Thankfully a neighbor had a dolly I could borrow.

David Schemm 
Rating:
3.0

Clean out the snow from driveway and off the truck.....

Alejandro Oliveras 
Rating:
4.0

Customer did not leave a comment.

Gary Berthold 
Rating:
5.0

Customer did not leave a comment.

Dawsen Rodas 
Rating:
5.0

No muss, no fuss turn in. The crew in New York are terrific.

DARRELL FREEMAN 
Rating:
3.0

They were not open to assist me with unhooking it was very difficult to return the trailer w no help.

Tara Kiessling 
Rating:
5.0

Melissa @ the Red Creek Uhaul location was very patient in explaining and answering many questions regarding the 10-foot box moving van! She was great throughout the entire process AND I appreciated the guidance, especially after being informed someone else had attempted to reserve the same moving van shortly after I had completed the reservation/contract! I was disappointed to learn that I would not be credited or reimbursed for returning the rented moving van on a full tank of gas vs the original 7/8 of a tank but yet I was charged an added "environmental fee" of $2.00, that I wasn't aware of but I understand bc it's probably some fee for the gas/truck fumes for the travel. (?) Anyway, the moving van was rented for 2 days (Fri to Sat and Sat to Sun) according to transaction contract time. It was nice getting emailed versions, along with original contract in paper form. It was a good experience and I appreciate the process being explained from beginning to end!

Vicki Hickey 
Rating:
5.0

Customer did not leave a comment.

Kristin Peterson 
Rating:
5.0

They stayed late so I could get a trailer I respect that and I will tell everyone how good they are

Donovan Caves 
Rating:
5.0

Melissa is as extremely nice and helpful Thank you!!!

DONNA JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Jody Ceratt 
Rating:
5.0

Customer did not leave a comment.

Melissa Sliter 
Rating:
5.0

Customer did not leave a comment.

Kristin Peterson 
Rating:
4.0

The tie cords were extremely hard to disconnect. But I believe it was due to weather Red Creek goes through and the distance I had to drive. W-D40 helped, no problem. The people I rented from were really pleasant.

Cherri Kalsi 
Rating:
5.0

Customer did not leave a comment.

Michelle Sabin 
Rating:
3.0

The person seemed bored and like they didn’t want to be bothered, but got us the help we needed to disengage the trailer.

Kristin Peterson 
Rating:
5.0

Customer did not leave a comment.

steven mowers 
Rating:
5.0

Customer did not leave a comment.

john budinock 
Rating:
5.0

Customer did not leave a comment.

Tyler Gordon 
Rating:
3.0

Cup holders in the Uhaul were gross and sticky. In order to get the size we ordered we had to drive 30 minutes out of our way. When we picked it up, it was extremely loud and noisy. When we returned it, we found out it was because the exhaust had an issue. Shouldn't that have been noticed before it was given to us?

chad bigelow 
Rating:
5.0

Customer did not leave a comment.

Deborah Perusse 
Rating:
3.0

See other review.

Gregg Buckalew 
Rating:
5.0

Customer did not leave a comment.

Dennis Palmiter 
Rating:
4.0

Customer did not leave a comment.

Ronald Rote 
Rating:
5.0

Great customer service, directed to where to put the trailer, they unhooked the trailer. told me that i was all set to go. I also understand that they are known for doing excellent car and truck repair at a fair price

GENE SOVA 
Rating:
5.0

Customer did not leave a comment.

zachary teska 
Rating:
4.0

Customer did not leave a comment.

Charles Wiltse 
Rating:
5.0

Very friendly and helpful

JAMES Crocetti 
Rating:
5.0

Customer did not leave a comment.

ROBINL THOMAS 
Rating:
1.0

Truck was filthy and was WAY OUT of alignment that my false teeth were still shaking hours later. I will go with PENSKE trucks from now on. Historical Restorations Foundation Martville NY

EDWARDJ DEHORS 
Rating:
1.0

Make sure they get the right truck and don't have to drive back like I did. Plus, it wasn't just down the road. It was 30 miles one way.

David Cline 
Rating:
5.0

Customer did not leave a comment.

RANDY VANNORSTAND 
Rating:
4.0

Customer did not leave a comment.

Ann Skowron 
Rating:
5.0

Customer did not leave a comment.

Linda Rowe 
Rating:
5.0

Customer did not leave a comment.

Esther Gonzalez 
Rating:
5.0

Drop off was very quick. Trailer was inspected and disconnected. Very polite.

GEORGER LORENZ 
Rating:
5.0

Friendly welcoming and efficient service.

Nathanael Johndrew 
Rating:
5.0

Customer did not leave a comment.

HOLLY MITCHELL 
Rating:
5.0

Customer did not leave a comment.

LYNN CHATFIELD 
Rating:
3.0

I reserved a trailer 2 weeks in advance at my local rental place and the day before I was to pick it up I was told they didn’t have any. I had to drive 2 1/2 hrs round trip to pick up a trailer.

marion perry 
Rating:
5.0

Great people to work with. Would rent from them again & again!! Would highly recommend them to a friend.

Roy Guse 
Rating:
5.0

Customer did not leave a comment.

JOHN HOWE 
Rating:
5.0

Nice Lady in office. Worked with me and even had a good attitude. I'll go back when I need a rental.

CHARLES DURBIN 
Rating:
5.0

I didn't get my furniture dolly I paid for. So just remembering to put in the extra equipment.

Ashley Paige 
Rating:
5.0

Customer did not leave a comment.

Francisco Kehn 
Rating:
5.0

Friendly clean

MICHELE RIDDERVOLD 
Rating:
5.0

I was allowed to chose a Conveniently located return location.

Edmond Meyer 
Rating:
5.0

Easy pick up

Linda Wahrenberger 
Rating:
4.0

Disappointed in the pick-up location. Trailer was reserved at a nearby location and I had to go pick it up more than 35 miles farther away. U-Haul should make a better effort to get equipment to the location that it was reserved for.

Vincent Corona 
Rating:
5.0

they are all nice to you

WILLIAM GABEL 
Rating:
1.0

Had to pick up Friday due to location being closed Saturday. Was told return Sunday for one day rental charge. Got charged 3 days.

Amanda Hayes 
Rating:
5.0

Customer did not leave a comment.

DONALD VANNORSTRAND 
Rating:
3.0

I didn't realize that I had to put my return on the computer I feel that I got charged more than I should have. I picked up the computer on Saturday and returned it on Sunday I got charged $80 for a 10 foot van. I believe that is because no one was there and I put the key in the drop box. After I read the email I realized that I was supposed to sign in and upload pictures to uhaul. No one told me this, so when you rent something from uhaul read your email.

BABETTE FRANK 
Rating:
1.0

Customer did not leave a comment.

Gregory Young 
Rating:
3.0

The only thing is I wasn’t told really want to do after I returned it until I got a text message and basically after I drop the vehicle off I was supposed to take a picture of the mileage and gas tank and I didn’t do that so now they’re going to charge me a $20 fee and that’s because I wasn’t told I needed to do that I did fill the gas tank half-full like they said

Anita Kellam 
Rating:
4.0

Location and employees were fantastic. Experience with Uhaul as a company was extremely poor and we will not be using Uhaul as a moving service or recommending it in the future.

Ryan Cullinane 
Rating:
5.0

Customer did not leave a comment.

Lloyd OHara 
Rating:
5.0

The truck leaked in the upper area above the cab! Boxes I put up there to safe and dry were soaked and things inside were wet and ruined as well. I don't know how they company could have known unless the checked inside during a rain storm.

KATRINA PERKINS 
Rating:
5.0

Customer did not leave a comment.

James Halter 
Rating:
5.0

Customer did not leave a comment.

James Halter 
Rating:
4.0

Customer did not leave a comment.

Nancy Younglove 
Rating:
5.0

Customer did not leave a comment.

James Halter 
Rating:
1.0

did not include our utility cart we payed for

edward millet 
Rating:
5.0

Customer did not leave a comment.

NEAL RILEY 
Rating:
5.0

I did not know until I got to New York that they are short of trucks here and I could have paid just for the gas to deliver the ruck to this location and not paid the rental. That would have been nice to know.

JAMES PEARSON 
Rating:
3.0

Would be good to get help in setting up trailer

Richard Popovic 
Rating:
1.0

Waited almost 2 hours to use a trailer to move a lawn mower which took less time than how long I waited. No one ever showed to the location, Area manager completed over phone.

Matthew Ohler 
Rating:
5.0

Very pleased; we'll be back!

John Jadlos 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Payne 
Rating:
5.0

Customer did not leave a comment.

mark sitterly 
Rating:
5.0

Customer did not leave a comment.

Nancy Halstead 
Rating:
2.0

Make sure equipment is road worthy before its listed rentable. Make sure the pellets doing the paperwork knows what they are doing.

Wade Brothers 
Rating:
5.0

Customer did not leave a comment.

MATTHEW KILLIPS 
Rating:
5.0

Customer did not leave a comment.

Susan harris 
Rating:
5.0

Great ride even for 26 foot !

BOBBIE STORY 
Rating:
5.0

Customer did not leave a comment.

Dennis Evankovich 
Rating:
5.0

Well equipped and very helpful enabling me to accomplish a need for a trailer that came up the day of my rental. Very courteous service too.

ALBERT TOKAR 
Rating:
5.0

Customer did not leave a comment.

William Halstead 
Rating:
5.0

Customer did not leave a comment.

Valerie Carvey 
Rating:
5.0

Everything went well couldn't ask for a better experience. thanks Phil

PHIL EYGNOR 
Rating:
5.0

Customer did not leave a comment.

joshua butler 
Rating:
5.0

Customer did not leave a comment.

John April 
Rating:
4.0

We originally rented from Malone's in Oswego, 2 weeks before we needed the truck. The day before our pick up, we were told we would have to go to Red Creek to pick up our truck which is 25 miles away. Though we were given more milage, our time and gas were not compensated. The truck itself was very loud in both engine and road noise. The people we delt with at all locations--Malone's in Oswego, Hometown Service Center Inc. in RedCreek, and Robinson's Hardware & Garden Center in Slingerlands were apologetic and understanding but unable to fix the inconvience and expence as stated in this message. 50 miles of driving out of our way and the gas and time involved without prior knowledge is unacceptable.

Linda Shannon 
Rating:
5.0

Everything was to my satisfaction and will be using your service again in the future.

JAMES HULL 
No reviews have been submitted for this location.

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