Customer Reviews for Hometown Pantry
(U-Haul Neighborhood Dealer)

43 reviews

4 E Holden St Ste A   Tolono, IL 61880

(217) 485-3328

Office Hours

  • Mon-Sat: 10 am–8 pm
  • Sun: 10 am–5 pm

Services at this Location:

Contact Us

(217) 485-3328

4 E Holden St Ste A
Tolono, IL 61880

Services at this Location:

Office Hours

  • Mon-Sat: 10 am–8 pm
  • Sun: 10 am–5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I don't know. Thr location was closed when I arrived and left keys in thr lock box

Philip Cenzano 
Rating:
5.0

Customer did not leave a comment.

Edwin Eyer 
Rating:
3.0

Customer did not leave a comment.

Philip Cenzano 
Rating:
3.0

Customer did not leave a comment.

randy stakeman 
Rating:
2.0

Put up signs, there were NO visible signs to indicate this was a Uhaul return sight, not even a Uhaul truck or trailer, nothing!

randy stakeman 
Rating:
5.0

Customer did not leave a comment.

Robbin King 
Rating:
3.0

Customer did not leave a comment.

Patricia HILL 
Rating:
5.0

Very Friendly and very communicative. Thanks.

Vijay Nooka 
Rating:
4.0

Unfortunately my original reservation was to include moving blankets, but when I arrived there were none to be found. Owner said that I wouldn't be charged for them, but it was still included on my credit card charge the next day. Other than that everything else was fine.

Neil Jacobs 
Rating:
3.0

Customer did not leave a comment.

Darrell Long 
Rating:
3.0

Was never at this location

Terri Maltony 
Rating:
1.0

Customer did not leave a comment.

Todd Gannon 
Rating:
3.0

This was not where we were supposed to pick up, the original location didn’t leave the keys for our pickup. We spent half an hour in the phone with customer service then had to drive out of town to pick up a truck. Not happy about that at all.

Chris Ooms 
Rating:
3.0

Customer did not leave a comment.

Todd Fouts 
Rating:
1.0

person working did not know how to connect trailer

MEGHAN SCHROEDER 
Rating:
5.0

The only recommendation would be to have a better sign out front of the location. It was a little difficult to find.

Thomas William Fisher 
Rating:
1.0

It rained on me twice during my trip and I got soaked inside of the cab of the vehicle. Completely unacceptable.

Justin Olson 
Rating:
5.0

Customer did not leave a comment.

Eric Brown 
Rating:
3.0

Disappointed that the location was changed and was 30min out of the way

JEROME CHARLES YANELLO 
Rating:
5.0

Customer did not leave a comment.

CLAYTON REED 
Rating:
5.0

Your website was confusing and changed the pick up location to the Tolono address which I had no idea was a possibility.. Had I not gone back and checked I would have been at the wrong pick up location.

James Ellison 
Rating:
3.0

I did not receive the moving blankets I had rented. When I called there wasn’t any to be located except to maybe get some from another place which I did not have time to do. No where was it communicated that they were not available.

Brandi Leonard 
Rating:
5.0

Customer did not leave a comment.

Julia Laystrom-Woodard 
Rating:
4.0

Customer did not leave a comment.

Michael Beaird 
Rating:
5.0

Customer did not leave a comment.

Heather Glanzer 
Rating:
4.0

Wish that I didn’t have to travel from Rantoul to Tolono to pick up the truck. Truck did not have hardly any fuel in it.

linda chaney 
Rating:
2.0

We were to have a dolly. The guy was more like it not his problem, he has no dollies. Call a location. He had to google how to get there no further assistance and waste more time to pick up equipment. And another location 15+minutes away.

donna bryant 
Rating:
5.0

Nothing

John Long 
Rating:
4.0

It was a bit confusing where to park here as it is a small parking lot. I did enjoy having it be so close to where I was moving to so I don't mind. It was a very convenient location.

Gayla Knight 
Rating:
5.0

I loved the tolono location!!! I was in and out in 3 minutes :)

Kaylee David 
Rating:
4.0

The operator didn't check the fuel level and note it on the contract. I had to put in 15+ gallons to match Uhauls example on fuel level picture.

John Carlson 
Rating:
3.0

Customer did not leave a comment.

kevin nelson 
Rating:
5.0

Customer did not leave a comment.

Ed Halerewicz 
Rating:
4.0

Customer did not leave a comment.

Howard Duvall 
Rating:
5.0

Customer did not leave a comment.

Ed Halerewicz 
Rating:
4.0

Customer did not leave a comment.

Jesse Bailey 
Rating:
2.0

Customer did not leave a comment.

Josh Mink 
Rating:
4.0

Had to drive almost an hour to pick up my U-haul just to go somewhere else because they forgot the dolly and pad. Terrible experience.

anthony eller 
Rating:
3.0

Hard location to find.

Lindsay Allan 
Rating:
2.0

Vehicle was not available at the time requested. This caused a delay in getting our items loaded and the departure to our end destination. Although I ordered furniture pads when making the reservation, this location did not have furniture pads. I had to go to another location to get the pads. This was very inconvenient.

willard muirheid 
Rating:
5.0

Couldn't have been better. The gentleman who took care of both the rental and return was pleasant and efficient. The truck was clean and new. I had no problems.

joan lawson 
Rating:
3.0

Customer did not leave a comment.

Tom Harrigan 
Rating:
5.0

Very nice.

Diane Lough 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top