Customer Reviews for Hometown Oil LLC
(U-Haul Neighborhood Dealer)

120 reviews

1430 Main St   Lander, WY 82520

(307) 332-9126

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(307) 332-9126

1430 Main St
Lander, WY 82520

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–1 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The Lady that helped me rent it was extremely helpful and ensured I got what I needed

Joseph Waller 
Rating:
5.0

Customer did not leave a comment.

Tina Kloiber 
Rating:
5.0

These guys were amazing.

James Whiting 
Rating:
5.0

Thank you

Charles Burd 
Rating:
5.0

Customer did not leave a comment.

DANIELFRANCIS BEDARD 
Rating:
3.0

Customer did not leave a comment.

Steve Schacht 
Rating:
1.0

printer didn't work for paperwork, did not assist with hook up of equipment, rear of trailer was wedged on top of retaining wall and had to pry it off with a 2x4 I found lying around.

Jerry Taper 
Rating:
5.0

N/A

James Kougher 
Rating:
5.0

Customer did not leave a comment.

Lydia Shelley 
Rating:
5.0

Customer did not leave a comment.

Gary Graff 
Rating:
5.0

Customer did not leave a comment.

Joseph Matonte 
Rating:
4.0

Customer did not leave a comment.

Raymond Joshnson 
Rating:
4.0

I understand it being winter and all, but the trailer was covered with road grime. If it had my company’s name on the side - I would want it clean every time it went out.

John Scott 
Rating:
5.0

Customer did not leave a comment.

James LeClair 
Rating:
5.0

My experience with Hometown Oil and U-Haul was great. Denise is a wonderful person to work with and very helpful.

Tom KELLY 
Rating:
1.0

The vehicle had a squeaky noise the whole way up here, had to have the window cracked for it to not squeak. Had a lot of trouble getting a U-Haul in the first place and was way over charged for it, and even returned it a day earlier cleaned.

Machenna Slinkard 
Rating:
5.0

Customer did not leave a comment.

Holly Copeland 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS DUBOIS 
Rating:
5.0

Customer did not leave a comment.

Mel Meyer 
Rating:
5.0

Customer did not leave a comment.

JACK CRAIG 
Rating:
5.0

Personalized experience and warm people, highly recommend.

Belinda Molesworth 
Rating:
5.0

Left a rude voicemail basically asking us to give the truck back early because someone else needed it.

Nathanael Swenson 
Rating:
5.0

It was an amazing experience. Thank you UHaul!!!

Christina Marino 
Rating:
5.0

Here, again the office was closed, this time for the whole Memorial Weekend; mind you I was dropping off Friday morning. Luckily the gentleman loading units onto a trailer guided me and I was able to drop the vehicle off and received an email confirmation for a receipt.

Gregg Molesworth 
Rating:
5.0

Customer did not leave a comment.

David Princehouse 
Rating:
5.0

Great service in the office!

Keith Race 
Rating:
5.0

Customer did not leave a comment.

Linda Clark 
Rating:
5.0

Customer did not leave a comment.

David Princehouse 
Rating:
5.0

Customer did not leave a comment.

Eric Hart 
Rating:
5.0

Chris did an excellent job. Friendly, knowledgeable, kind. All attributes of terrific customer service.

Robert Burrell 
Rating:
3.0

I was told that I would receive a credit for turning in my rental earlier and was encouraged to add extra days if I thought I would need it. So far, I have not seen anything. I was also informed that I would get an email survey to fill out about the condition of the truck when it was picked up. I did not get this either.

Kyle Drake 
Rating:
5.0

Everything was fine.

William Hiser 
Rating:
5.0

Bobby did an excellent job getting us into the rental truck. We appreciated his help.

Mark Calhoun 
Rating:
5.0

Customer did not leave a comment.

olisher nanno 
Rating:
5.0

Customer did not leave a comment.

John Mortensen 
Rating:
5.0

Our people had no trouble dropping off the vehicle.

Dana Rosales 
Rating:
5.0

Customer did not leave a comment.

Kimberly Parcher 
Rating:
5.0

Customer did not leave a comment.

John Robert Hall 
Rating:
5.0

Customer did not leave a comment.

Jean Mullins 
Rating:
5.0

Great service and great attitudes at home town oil. I like renting from them.

Jonathan Walker 
Rating:
4.0

Customer did not leave a comment.

MICHAEL BINGHAM 
Rating:
5.0

Customer did not leave a comment.

GLENNA COOPER 
Rating:
5.0

Customer did not leave a comment.

Bradley Douglass 
Rating:
5.0

Customer did not leave a comment.

Michele Hogan 
Rating:
5.0

Customer did not leave a comment.

JASON LELAND HIGGINBOTHAM 
Rating:
5.0

Customer did not leave a comment.

KRISTOPHER WATTERS 
Rating:
5.0

They do a fine job every time I rent from them. I don’t know anything they need to improve.

Ken Woolsey 
Rating:
5.0

Customer did not leave a comment.

Amber Peckham-Jones 
Rating:
4.0

I had originally booked my Uhaul with the location I picked it up from. But then was called by the regional center to say that the uhaul wouldnt be available there when I wanted to pick it up. So they upgraded me to a larger one and arranged for me to pick it up from one across town. Well this second location hadn’t even been open the week before pickup. The night before pickup I saw the truck I had booked sitting in front of the location I originally booked at. Morning of pickup I went to the new location and sure enough the truck wasn’t there. I ended up going back to the place I originally booked at for the truck. Uhaul was busy so they never picked up the phone to transfer the order. And whatever number the attendant needed to transfer via their website was not on my account page or in my confirmation email. The attendant was great and just made a new order for me. But Uhaul creates a stressful experience for the customer.

Emily Chien 
Rating:
5.0

Customer did not leave a comment.

Richard Barnes 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LUCKETT 
Rating:
5.0

Customer did not leave a comment.

Charles Wilson 
Rating:
4.0

There was no jack on the trailer I rented and no jack for the trailer at Hometown Oil. Having to help lift the trailer tongue onto my truck tow hitch put my back in jeopardy. Trailers with any significant tongue weight should have jacks.

Richard Mathey 
Rating:
5.0

Everything was good for me.

Ken Woolsey 
Rating:
5.0

I didn’t see much to improve on. Thank you.

Ken Woolsey 
Rating:
3.0

Everyone was very helpful but truck not available in Lander. We had to pick up truck in Riverton. It was not completely fueled, paid 72..00 too fill it up. Appliance dolly not available in Riverton so we had to pick up in Lander? Took half a day to get equipment before we could load up.

jeanne waddel 
Rating:
4.0

Customer did not leave a comment.

Beckie Mathis 
Rating:
4.0

Customer did not leave a comment.

Leo Pehrson 
Rating:
5.0

Customer did not leave a comment.

Alexander Banks 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LUCKETT 
Rating:
5.0

Nothing

Bruce Card 
Rating:
5.0

Customer did not leave a comment.

BRYAN WOLFE 
Rating:
5.0

Customer did not leave a comment.

MARK SHERIDAN 
Rating:
5.0

Not sure who's fault it was, but there was a very old tire on the trailer with hardly any tread that should have replaced and because it wasn't, it blew on us causing a significant delay in our trip.

Jessica Flack 
Rating:
4.0

Customer did not leave a comment.

Marcy Mitchell 
Rating:
5.0

June was great to work with and made our day!

Graham Trainor 
Rating:
5.0

The employee closed shop left a note at 3:00pm saying she had left for the day for an emergency. We had discussed the timing of the drop off of the car hauler and truck, but I have still been charged extra fees. My local lady here when I spoke with her was helpful, but there needs to be a correction made to the billing.

Steven Wilcox 
Rating:
5.0

Customer did not leave a comment.

Michael Pakes 
Rating:
5.0

Jade was awesome she helped even though last minute Thank you

TAMMY NEWMAN 
Rating:
5.0

Customer did not leave a comment.

Catherine Clark 
Rating:
5.0

Customer did not leave a comment.

Jeremy Cox 
Rating:
5.0

I dropped the trailer off early and returned Monday morning to find out that they had already checked in the trailer and all necessary paperwork was completed. Great job.

THOMAS LEWIS KELLY 
Rating:
5.0

Customer did not leave a comment.

Ronald Widhalm 
Rating:
5.0

great help.

William Hoyt 
Rating:
4.0

Customer did not leave a comment.

Warren Morgan 
Rating:
5.0

Customer did not leave a comment.

JON NICOLAYSEN 
Rating:
5.0

I've rented a trailer from this location three times this year. Jade is always very professional and friendly. Last week when I entered the store she called me by name and had me set up and out the door in about 10 minutes. I highly recommend the Lander Uhaul store.

Briant Romney 
Rating:
5.0

Customer did not leave a comment.

giorgio bernardo 
Rating:
5.0

Customer did not leave a comment.

Joshua Simmons 
Rating:
5.0

Nothing. Everything was amazing

Dana Heiser 
Rating:
3.0

Had a 24/7 reservation. Couldn’t get a code to get keys after hours. Owner wouldn’t respond. The delay on getting a truck caused issues since I had movers ready to go.

Daniel Orr 
Rating:
5.0

Customer did not leave a comment.

John Werbelow 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LEE TURNINGTON 
Rating:
5.0

Customer did not leave a comment.

Dan Petermann 
Rating:
5.0

The after hours pickup was very convenient

KELLY SHIELDS 
Rating:
5.0

The employees in Lander are knowledgeable and accommodating. It is a pleasure to deal with them.

Caroline Mcintyre 
Rating:
5.0

Customer did not leave a comment.

Rodger williams 
Rating:
4.0

Customer did not leave a comment.

Casey Widhalm 
Rating:
5.0

It was hard to park the trailer properly, people had left trailers in the driveway. Otherwise, excellent experience!

Becky Enos 
Rating:
5.0

Customer did not leave a comment.

Trevor Kinney 
Rating:
5.0

Customer did not leave a comment.

Jenniffer Campbell 
Rating:
5.0

Easy and stress free drop off.

Viva Straley 
Rating:
5.0

Customer did not leave a comment.

Jeff Conine 
Rating:
5.0

Customer did not leave a comment.

Trevor William Kinney 
Rating:
5.0

Great service and Jade was very helpful and knowledgeable. I highly recommend!!

Rebecca Alexander 
Rating:
5.0

Jade is so helpful and kind!

Dana Nelson 
Rating:
5.0

Pretty well set

Brian Enos 
Rating:
5.0

Customer did not leave a comment.

Trish Acton 
Rating:
5.0

1) As we were checking in the trailer (self check with my iPhone) after business hours, the owner drove up and said that she was driving by and saw us - she walked us through the process. Nice. 2) While traveling, the electrical connector to the trailer disconnected and needed to be replaced. We found a U-Haul shop in Mt. Vernon, IL off the interstate. The person who helped us was extremely professional and helpful. He changed out the wire system and we were on our way. Thank you.

Mark Burrows 
Rating:
5.0

Nothing, the staff was very helpful and professional

Brian Enos 
No reviews have been submitted for this location.

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