Customer Reviews for Hometown Furniture
(U-Haul Neighborhood Dealer)

128 reviews

4 S Hwy 27   Whitley City, KY 42653

(606) 376-8505

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 376-8505

4 S Hwy 27
Whitley City, KY 42653

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The truck had dried muddy footprints I did not mop it out. There was something wrong with the drivers side front tire/wheel. I did not inspect the outside or under the truck hood or fender/tire. I filled it up but did not use even 1/2 a tank. I would have made another trip but driving it about beat me up. They were very nice and helpful at the store. The rates were cheaper than surrounding places.

SHARON BRADEN 
Rating:
5.0

The staff at this location (Hometown Furniture) is knowledgeable, helpful, and friendly. I world recommend them highly.

david perry 
Rating:
4.0

Customer did not leave a comment.

Keith Lauersdorf 
Rating:
4.0

Customer did not leave a comment.

dester smith 
Rating:
4.0

Customer did not leave a comment.

Samuel Jones 
Rating:
4.0

Customer did not leave a comment.

Troy Lumley 
Rating:
5.0

Customer did not leave a comment.

steven richards 
Rating:
4.0

Customer did not leave a comment.

Troy Lumley 
Rating:
5.0

Customer did not leave a comment.

David Jones 
Rating:
4.0

Customer did not leave a comment.

Troy Lumley 
Rating:
5.0

Customer did not leave a comment.

Martin Shepherd 
Rating:
5.0

Customer did not leave a comment.

Yvette Bedinghaus 
Rating:
5.0

They did a great job at hometown furniture. They always do.

CHARLIE ROMANOWSKI 
Rating:
5.0

Customer did not leave a comment.

PAM TACKETT 
Rating:
5.0

Nothing

greg collins 
Rating:
5.0

Hometown Furniture is the BEST. Very polite and professional.

linda bryant 
Rating:
1.0

Rented 6x12 enclosed trailer. No help whatsoever to hook up. When I returned it, it I was told to drop it myself without help. Owner of furniture store cussed at me and threatened to call the police when I told him it was ridiculous to make a 60 year old man do this alone. He went on to tell me if I didn’t like it I could call uhaul! Very rude and lazy people.

Scott Koronich 
Rating:
1.0

This transaction was fine. Not a fan of how they conduct business though as a whole. Anything that you have to replace gas in- go rent it somewhere else. They will try to say you didn’t put the gas back to where it was and charge you a fortune even after proving it was their mistake. And “it’s too late, already charged you. I will make it right next time” Trailers and stuff are okay, but I don’t recommend this location for anything other than a trailer.

Kolby Keith 
Rating:
5.0

Customer did not leave a comment.

sierrie Perry 
Rating:
4.0

Customer did not leave a comment.

Troy Lumley 
Rating:
5.0

Customer did not leave a comment.

Stephanie Mayes 
Rating:
3.0

Customer did not leave a comment.

Cody Manis 
Rating:
5.0

Customer did not leave a comment.

Douglas Pryor 
Rating:
5.0

Great service.

Georgina Lunsford 
Rating:
5.0

Customer did not leave a comment.

Michael Spradlin 
Rating:
4.0

Customer did not leave a comment.

Gaynell Ferguson 
Rating:
5.0

Customer did not leave a comment.

Burlon Galloway 
Rating:
5.0

I was surprised at the large inventory. The staff was exceptionally helpful in connecting and assisting in the loading and securing of my vehicle onto the tow trailer.

Robert Thompson 
Rating:
5.0

Awesome people to deal with.

Lee Slaven 
Rating:
3.0

Customer did not leave a comment.

Edward Martin 
Rating:
3.0

Customer did not leave a comment.

Raymond Little 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN KERN 
Rating:
3.0

Customer did not leave a comment.

James Day 
Rating:
3.0

Address provided room us to a random location. We were unaware that we were dropping off at a business unrelated to Uhaul. Adding a “you’ll drop off at XYZ Business” would have saved us about 20 minutes.

Mark gibson 
Rating:
3.0

Dropped trailer on Sunday while location was closed. Location checked it in on Monday. Only issue is that there is a $30 damage fee without any explanation. I emailed to ask for details. Nothing yet. There was no damage during usage. Unless before/after pictures can be provided, expect to have the refund applied soon.

Joe Ward 
Rating:
5.0

Customer did not leave a comment.

CRAIG JOHNSON 
Rating:
4.0

Customer did not leave a comment.

Tiffany Lewis 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY JOHN KERN 
Rating:
5.0

Everyone was very friendly and helpful.

Wendy Giannattasio 
Rating:
1.0

Trucks should be full when leasing out. Too many mistakes happen when the employees misread the gas hand.

Kolby Keith 
Rating:
5.0

Customer did not leave a comment.

Lee Slaven 
Rating:
4.0

Customer did not leave a comment.

victor hart 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ward 
Rating:
5.0

Customer did not leave a comment.

MARK KAHN 
Rating:
5.0

Made the drop off very easy

TERRY GREEN 
Rating:
5.0

Made the drop off very easy

TERRY GREEN 
Rating:
5.0

Customer did not leave a comment.

Cody Wilson 
Rating:
5.0

Professional, friendly would recommend them to anyone

Jack Wittey 
Rating:
5.0

not a thing, really nice guy at drop off.

Gregory Moore 
Rating:
5.0

Real nice guy!

Gregory Moore 
Rating:
5.0

Very friendly, professional and helpful. I will be talking with them soon about other items.

Jack Wittey 
Rating:
5.0

Personnel that I interacted with were helpful and professional and were understanding when I had to bring the vehicle late.

JACK WITTEY 
Rating:
5.0

Customer did not leave a comment.

Judy Wallace 
Rating:
5.0

Customer did not leave a comment.

Lisa Lay 
Rating:
3.0

As a woman, I was expected and had to hook up my own U-Haul to my vehicle and disconnected when I brought it back. I’ve rented from U-Haul‘s in the past and I have never ever been expected to do these things. The people at the U-Haul were friendly but just not helpful. So I would never recommend this U-Haul pick up area to a female.

Beverly Mills 
Rating:
4.0

Customer did not leave a comment.

CRAIG BURNETT 
Rating:
1.0

Customer did not leave a comment.

Wayne Dick 
Rating:
3.0

Customer did not leave a comment.

Stephen Roberson 
Rating:
3.0

Change website so it shows that the pickup location is closed on Sundays.

Raymond Little 
Rating:
4.0

Customer did not leave a comment.

Craig Hawley 
Rating:
5.0

Customer did not leave a comment.

Andy Buege 
Rating:
5.0

Customer did not leave a comment.

SCOTT EBERWINE 
Rating:
5.0

Nothing they were very good. Very Friendly. Very helpful.

Anthony Cordell 
Rating:
5.0

Customer did not leave a comment.

Jackie Cambell 
Rating:
1.0

I made a reservation on line and I still had to wait almost a hour. This was a horrible experience I never want to encounter again. Then when the man came to help us after waiting so long he was rude.

Roy Lynch 
Rating:
5.0

This is my second time dealing with this U Haul facility. Both times have been a positive experience. Great folks, friendly and good service. I will definitely recommend them.

Rick McKinney 
Rating:
5.0

Great customer service better than doing it over the phone

BILLIE BOLIN 
Rating:
1.0

The associate that helped us when we turned the truck in was awful. He wasn't helpful at all.

Stan TROXELL 
Rating:
5.0

Customer did not leave a comment.

Christian Stringfield 
Rating:
4.0

Customer did not leave a comment.

thomas ogston 
Rating:
5.0

Customer did not leave a comment.

Herb Cross 
Rating:
5.0

The man that rented the uhaul was very rude and not helpful. He talked on personal calls on his cell phone, to another lady, and on the office phone. He told me the main U-Haul people I talked to was wrong and I was able to get the uhaul when his business was closed that they were liars.As a lady he didn’t offer to help load the trailer nor did he ask if I knew how. He complained about walking to the parking lot to be sure I had it hooked up correctly. He said it was policy that he take a pic of me with the trailer and I refused. I thought this was creepy. I believe he did take a pic on his cell phone though. My daughter was there too.

janie baker 
Rating:
2.0

recieved no help in hooking up trailer, was only concerned about taking a picture of it hooked up. did not check any thing else. The online check in system did not work, too many confusing emails/texts. had to go into the store.

Troy Lumley 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH ANDERSON 
Rating:
3.0

no help to hook trailer up

James Howard 
Rating:
4.0

Customer did not leave a comment.

Delonda Swartz 
Rating:
5.0

Customer did not leave a comment.

Roy Hall 
Rating:
3.0

Customer did not leave a comment.

Crystal Litton Hamilton 
Rating:
5.0

Customer did not leave a comment.

Jayce Garland 
Rating:
5.0

Customer did not leave a comment.

Roy Hall 
Rating:
1.0

Have your carrier verify that there's actually equity available before they ring them up and waste literally 2 hours of someone's time, especially when there's a rental vehicle out front that I was double charged for because the return was 38 minutes late. This would NOT have happened if the Napa in Williamsburg had been even the least bit professional.

Johnny Nolan 
Rating:
5.0

Customer did not leave a comment.

susan gonzalez 
Rating:
5.0

Customer did not leave a comment.

Bradley Spradlin 
Rating:
5.0

Customer did not leave a comment.

Benjamin Ward 
Rating:
3.0

Customer did not leave a comment.

Cody Stephens 
Rating:
4.0

Drop off area is a loose gravel lot. Somewhat difficult to maneuver (had to go to 4WD). Staff is friendly and professional

Benjamin Ward 
Rating:
5.0

Chris was so wonderful and understanding of our situation. He stayed open late to accommodate our rental. he even prayed for our safety on our trip home which impressed me Phil 4:13.

bonney Irvin 
Rating:
1.0

Customer did not leave a comment.

Jay Wilson 
Rating:
1.0

Customer did not leave a comment.

Jay Wilson 
Rating:
5.0

The staff there was friendly and extremely helpful I would do business with them again great job

William Bell 
Rating:
3.0

Customer did not leave a comment.

Benjamin Ward 
Rating:
5.0

Got a flat tire 30 miles down the road and one of the loading ramps was disconnected. People were friendly but equipment was in poor shape.

trevor besosa 
Rating:
4.0

Customer did not leave a comment.

STEVE RICHARDS 
Rating:
5.0

Customer did not leave a comment.

Rhonda Hale 
Rating:
5.0

Customer did not leave a comment.

Jean Jeffers 
Rating:
5.0

Customer did not leave a comment.

William Ledbetter 
Rating:
5.0

The best service team I have met

darin deshazor 
Rating:
5.0

Hometown is great to work with. They are friendly and always very helpful.

greg whitis 
Rating:
5.0

Customer did not leave a comment.

Julia Webb 
Rating:
5.0

Find some way to track reservations so customers don’t have to drive 50 miles to get a truck when he reserved one 10 days in advance THREE MINUTES FROM HOME . But I do want to say that Hometown Furniture was not at falt

MARTY THOMAS 
No reviews have been submitted for this location.

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