Very friendly and helpful. Went above and beyond to determine which truck would best fulfill my needs.Kristen L.
Customer Reviews for Home Self Storage
(Distribuidor de U-Haul del vecindario)
Brodheadsville, PA 18322
(Directly accross from High School entrance on Rt 115)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 5 p. m.
- Sáb.: 10 a. m. - 4 p. m.
- Dom.: 9 a. m. - 1 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Friendly and efficient service!Corey O.
Proprietors were were friendly and helpful.Abdellatif K.
The staff was very friendly and courteous but for the love of God... Get a new truck! While the truck was clean, it had almost no shocks. I Felt EVERY bump in the road and the traction control light kept going off on the rough New Jersey Interstates. After 2 hours of driving my kidneys hurt. And I still had another 2 hours to drive the return trip. Also, WHY is there no Bluetooth connection this day in age? It is illegal in most states to drive and talk on the phone. Not EVERYONE uses a Bluetooth headset when driving since almost EVERY vehicle made in the last several years at the very least has hands-free calling through a Bluetooth connection. Finally, there were NO tiedown points on the deck of the truck. I could only tie to the walls. Which would be fine if everything I had to move was two feet tall. But an 18x18 box gets tossed around like a rag doll. Especially when the rear end of the truck is hopping up and down like a jackrabbit because the shocks are worn out. Without proper anchor points, how is someone supposed to secure a load?Jason G.
El cliente no dejó un comentario.Dana C.
Excellent service and promptTimothy K.
El cliente no dejó un comentario.James B. | Overall Experience
Quick and professional service, no waiting time!David B.
El cliente no dejó un comentario.Vasyl L.
El cliente no dejó un comentario.Richard D.
El cliente no dejó un comentario.JOSHUA L.
I regret not getting the gentleman's name who helped me. It was a cold, blustery day, and when we went to put my hitch into the receiver (all already owned) we discovered the receiver was quite rusted, to the point that the hitch wouldn't slide in on its own. This man went and grabbed some WD-40, got down on the pavement and worked on getting the hitch properly seated for me. He got the trailer installed and (maybe this is common for all Uhaul reps to do, but I've never gone through the rental process before) asked me to pull straight forward so he could confirm that the connector chains were secured and wouldn't be dragging on my trip. As my trip was not only six hours on the highway, but also my first time towing anything (I've used Uhaul before, but never been the driver in a tow situation), I appreciate his attentiveness and his patience. Not once while we were out in the cold, hammering away at my rusted hitch was he show anything less than professional and kind.Jillian C.
As I was driving the truk I cudnt go above 40 mph. The needle wud shoot up to the red zone. I was on Rt 380 only allowed to drive between 35 & 40 mph. It took me 6 hrs to complete wat shud hv only taken me 3 or 4.Sherri N.
great serviseWilliam M.
El cliente no dejó un comentario.Dean D.
El cliente no dejó un comentario.richard B.
El cliente no dejó un comentario.Robert H.
manger was very good to me an very helpfulWilliam M.
El cliente no dejó un comentario.Jason S.
El cliente no dejó un comentario.Randy M. | Overall Experience
Wasn't sure where to park the truck after hours since it was around a lot of storage unitsTiffany W.
Excellent customer service great to deal withAlex D.
Was an older gentleman but he was lovelyNicholas D.
Everything went well, the van was available at the time, it was clean and ran well.Luis A.
More cargo vans on the siteThomas J.
Drop off was great, they saw me pulling in and someone was out of the office to check me in before I got out of the truck. 5 min later I was on my way with an emailed receipt.John R.
El cliente no dejó un comentario.Leunam D.
El cliente no dejó un comentario.Clair B.
El cliente no dejó un comentario.JAMES B.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Antonio S.
The gentleman that provided service was excellent. He was extremely courteous and helpfulJoseph J.
El cliente no dejó un comentario.Alan W.
El cliente no dejó un comentario.Kyle H.
El cliente no dejó un comentario.Joy M.
The inside and box were dirty ( Mud ) ! Clean the truck. But, the lady there was very friendly. Had nothing but trouble with the mobile app !! It would have been a lot easier if the truck had a full tank of gas instead of a 1/4 tank. I had to fill once when getting it and another when returning it ! I have used uhaul in the past and it has been Great ! This time with the mud,gas,and the moble app. I do not know if I will ever rent from uhaul again! Thank!Glen T.
El cliente no dejó un comentario.H S.
El cliente no dejó un comentario.Christopher N.
Nothing, everything was excellent!!Mary M.
Very friendly and helpful manager / owner of the place I was renting.Claus N.
El cliente no dejó un comentario.Donald C.
El cliente no dejó un comentario.Dennis M.
El cliente no dejó un comentario.Pamela N.
El cliente no dejó un comentario.RAYMOND S.
El cliente no dejó un comentario.Kim W.
I can't think of anything. Everything was perfect. The desk person was extremely nice and knowledgeable.Raymond D.
I was overcharged this is wrong.Terrence O.
El cliente no dejó un comentario.Trudi B.
El cliente no dejó un comentario.DENIS G.
This location was fantastic and everything was perfect. Only complaint is the online after hours service that caused a delay. Otherwise, the location and the dedication to service was great. ¡Gracias!Erika E.
Super clean facility with the best customer service I have ever experienced in any vehicle rental. The check out process was easy, fast and the employees were incredibly friendly!Manuel A.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Joseph G.
Dale was a pleasure to do business with.Dave B.
Improve the appWILLIAM A.
El cliente no dejó un comentario.Rommel M.
Over charged 2xKristin M.
El cliente no dejó un comentario.George M.
Easy processRobert G.
Very friendly and helpful. Very clean. NO improvements needed.DANIEL S.
El cliente no dejó un comentario.William L.
El cliente no dejó un comentario.Tomasz P.
Bruce and Bill were always willing to help. They are a great team.Mary B.
El cliente no dejó un comentario.Charles A.
El cliente no dejó un comentario.Daniel R.
Bruce was a pleasure to work with. My schedule changed often and he accommodated our needs with no hassle to the changes.Steven H.
Everything was excellent nothing to improve!!Mary M.
Fast, friendly service. On the road in 10 minutes, will use again.Joseph M.
El cliente no dejó un comentario.Christopher K.
El cliente no dejó un comentario.Anna R.
El cliente no dejó un comentario.Jeffery S.
The person who helped us check out our vehicle was able to see that a closer location was available to drop off our rental and switched it for us. This was very helpful. However, driving the truck from the rental location to pick up our items and then drive directly to our drop off location and deliver the rental back exceeded the allotted milage - we should have had more miles allowed for our rental time.John P.
Not a thingSteven B.
VERY FRIENDLEYKaren M.
District office is useless for help finding equipment. They made my reservation for a broken car hauler even though the store told them the car hauler could not go out. I was hung up on by the Wilkes-Barre office 4 times after being on hold 20-40 minutes each time! The east Stroudsburg office found a car hauler at the last minute for me.Chris D.
Nothing is needed to improve this local U-Haul business. I only wish all businesses still treated their customers as well as they did!Elizabeth K.
Charged me extra 17 dollars for for the gas but I left it exactly where it was atVINCENZO B.
El cliente no dejó un comentario.Frank A.
El cliente no dejó un comentario.RANDOLPH J.
bruce was a nice person to deal with i would 100% recommend.Charles C.
El cliente no dejó un comentario.Piotr F.
Very friendly staff, very happy about everythingRobert M.
El cliente no dejó un comentario.Anthony H.
The gentleman who works at this location is very friendly and helpful. The only thing that I think needs improvement is the on line pick up system. Had the same problem twice with U-Haul. If your not at the location at the assigned time. You can not pick up truck until you call U-Haul customer service. I had to wait 48 mins to finally talk to someone. It was my fault I was late to get truck. Then U-Haul made me another hour late to my house where I had a lot of people waiting for meKENNETH N.
Service was excellent, Mr Bill was very efficient, helpful and professional very educated,Jean M.
Nothing Bill renting the Truck was very pleasant and very knowledgeable!Mary M.
Already did a survey, so to reiterate ... Bruce and Bill are great. Kudos to both. It was easy to reserve a van which was clean, filled with gas, ready on time. The return was just as easy. Will definitely rent again from these guys at Home Self Storage.Carol L.
El cliente no dejó un comentario.Frank W.
El cliente no dejó un comentario.Kenneth C.
El cliente no dejó un comentario.Fred L.
The app is terribleMatthew F.
Tell the older gentlemen to keep doing what he's doing 10/10 phenomenal dudeIan O.
El cliente no dejó un comentario.Shelley J.
They were so fantastic, they extended my rental by a day free of charge due to the huge storm and told me if I need more time let them know. So nice and extremely happy with these guys.Michael L.
Very kind and promptAllison S.
El cliente no dejó un comentario.Cory S.
El cliente no dejó un comentario.Michael B.
The storage unit was clean. I have the 10x10 and was able to fit 2 rooms spaciously.LYDIA S. | Reservación