Had some trouble returning the truck app wasn't working. Had to go to website . Than at midnight Had to take like 5 or 6 pictures of truck in not a great area .
Kristin F
Customer Reviews for Hollywood Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I didn't realize this location was self check out. This experience was new to me and eliminated a wait time. Dropped off the equipment and checked out on my phone within less than 10 minutes. Technology at its best!
Leon SNo suggestion, it was quick and easy to reserve and pick up.
Roger CTruck was to be picked up at 10AM. No one arrived until 10:10 for keys. Why have self checkout if I still have to get the keys from inside. Worse program ever. This was not the location I wanted to pick up, however I understood my location did not have the size I needed. However, I choose my original location because I knew they had key boxes and could get the truck easily. I've learned what location are easiest to get through. Urbana Location is the worse when self checking. You still have to get in line and wait for your keys. Lastly the truck was parked in the grass (I can't believe this at all in Illinois during wet season) and got stuck in the mud. We ended up having to go to another location and pick up another truck. This put us behind over an hour.
Brenton JI originally schedule for a1pm reservation but plans changed and I needed 2 hours earlier and they were able to accommodate my need.
Lan PBetter customer service. blankets/pads were requested. they were dropped on the dirty floor and kicked over to where I was standing. No offer to pick them up off the floor and carry to the truck. Seemed annoyed that I asked for a quick review of how to use the equipment [door, ramp, how to lock, etc]
Linda YThe representative told me the wrong information when choosing my rental plan which forced me to pay more upon drop-off. He either doesn't know what he is doing or is a liar. Should not be running this business.
Andrew BThe cab had wrappers and change left over from previous renters. We dropped it back off clean.
Johnathon DFriendly, fast rental and return.
scott CVery good
karri mThe manager was very nice and accommodating. He answered all my questions and made sure I got the best rate.
PASQUARELLO JWay faster location than the main U-Haul which is inundated this week with student move-in.
CHRIS GI had to walk to another location to purchase a light adapter because the U-Haul location did not have one. I was not able to leave with the cargo trailer until that was done, it was already hooked up and he would not supply an adapter because he did not have any.
Amy CVery easy experience, easy to work with. I would use them again.
Christopher uThe pick up of the equipment went fine and the truck ran smoothly. I put gas back into the truck and returned it. The gas gauge was slightly below the 1/4 line but still touching 1/4 of a tank which I felt was within reason. I got charged out the ass by U-Haul for refueling even though I had already put a ton of money to refuel it in the first place. The man looking over the truck was incredibly rude and barely spoke English so trying to make my case was impossible with him.
Michael TThe truck had the previous occupants left trash in the truck. I cleaned it out, cleaned my stuff out and was charged a cleaning fee. I’ll use Hertz or Enterprise next time
Lynn LI did not return the trailer to this location. I actually was finally able to pick up the trailer at this store. The staff there was very efficient. I returned the trailer to the Golden Road location in Golden, CO. This location was also fine.
Ginny SThey tried to scam me
Janhavi KThe people that work at this location did not seem Friendly, seem to be incredibly irritable with any questions that I asked. I felt like I was being rushed out.
LaShaunce G