El cliente no dejó un comentario.Donald H.
Customer Reviews for Hollis Unlimited LLC
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.melanie M.
Both female employees that were there were very polite and helpful.brentan U.
El cliente no dejó un comentario.Matt W.
Nothing to add.VICTOR H.
El cliente no dejó un comentario.RHONDA D.
El cliente no dejó un comentario.edward V.
Had issues with the online process and Hollis location took the time to help me get it all straightened out. I really appreciate some who went above and beyond to help us with out movePatricia H.
El cliente no dejó un comentario.Joel K.
Efficient Service...ALBERT H.
Make the uhaul web page more user friendly.Alexia R.
Pleased with their service and the vehicle itself .Dennis M.
The assigned drop off was closed due to the Labor Day holiday. No other U-Haul shops were open in the area nor any that accepted drop offs. It would have been nice if U-Haul hadn't scheduled a drop off that wasn't possible. It caused me a lot of calls and waiting time on the phone to talk with U-Haul to get another option. Then I had to drive out of the area to a U-Haul shop that did accept after hour drop offs.ERIC S.
Called back when I got home because the â€œservice tire monitor systemâ€ light came on, and had a shake in the front end and I wasn't comfortable driving 1700 miles with it on. They told me to just drive it, it will eventually go off. Well it never went off. Even roadside and the regional office were not willing to help me. Truck was subpar from what I have rented before. I'll pay more and use Penske.Jon N.
El cliente no dejó un comentario.LETHA K.
Overall, a good experience. The Young Lady that set up the rental was having a tough time, but I understood. She was new to the job and still in training.gary D.
You're doing a great job already.Billy T.
El cliente no dejó un comentario.Tanishia A.
Not very good customer service experiencewalter M.
El cliente no dejó un comentario.Rusty S.
Awesome people work thereJoel K.
El cliente no dejó un comentario.Jennifer J.
El cliente no dejó un comentario.Zachary J.
Ladies were super nice. I would tell recommend to anyone.Jamie P.
I received a call at 7:15 the night before the rental from a Uhaul corporate location telling me my 8:00 a.m. rental was not available but I could pick on up at 5:30 p.m. in the next town over. When I told her that I'd driven by two locations the day before with several trucks like I had rented she ultimately found one were I had told her. First told me it didn't open until 10:00 when it actually opened at 9:00. Absolutely terrible customer service and handling of my reservation by Uhaul. The location I rented from was great.JAMES F.
Used 24/7 drop off. Plenty of parking available, easy in and out.JIMMIE G.
Waited 45 min for my scheduled pickup. Owner was frazzled and all over the place. I was charged for gas when I put gas in the truck.Jennifer S.
El cliente no dejó un comentario.Joel K.
Best place in Sherman, TX to rent a Uhaul. Nice people very friendly and fair prices. Clean and well maintained equipment. If I ever need a Uhaul Hollis Unlimited is where I will go.Nicolas P.
El cliente no dejó un comentario.Lloyd W.
El cliente no dejó un comentario.John G.
Pick up and drop off is in a large, paved parking lot. It is so easy to drive through.Vickie R.
El cliente no dejó un comentario.Leonard P.
El cliente no dejó un comentario.Larry H.
Very informational. I wish I would've rented the truck from here they take better care of theyre equipment and are knowledgeable about services.TIMOTHY R.
All goodJERRY W.
El cliente no dejó un comentario.BROOKS RYAN N.
El cliente no dejó un comentario.Paula W.
El cliente no dejó un comentario.LETHA K.
Everyone there is always friendly. We were able to return our rental after hours with no problemsPHYLLIS S.
El cliente no dejó un comentario.CARMEN G.
The employee's here are great and ready to serve you anyway they can.TEENA V.
These were kind, helpful folks, keep up the good work.WESLEY H.
El cliente no dejó un comentario.Eric N.
Very nice ladies there. U haul system was down so I was going just leave but I waited and they were very helpfulKEVIN P.
Other than your 24 hour drop off app refused to work with the location services on my phone we were good. The instructions to enable location services were helpful, but failed.James H.
El cliente no dejó un comentario.Larry L.
Only dropped off after hoursANNIE V.
Aabsolutely wonderful to deal with ... I would recommend this place plus the store to anyone I meet...Best U-Haul EVER.Gina H.
El cliente no dejó un comentario.Carl B.
friendly and quick serviceJoel K.
El cliente no dejó un comentario.Christopher M.
Very friendly people!Phyllis S.
Jake very professional, gave clear answers to all questions.James H.
I had outstanding service. The person was very knowledgeable about his job.Lena G.
Thank you Jessica For all of your help! Great Customer Service.Rory L.
El cliente no dejó un comentario.ARLIE C.
I have rented from this location so many times and its always been a issue free rental. This time around they charged me gas and a gas fee even though I returned it exactly as I took it. Never again will rent from here again.Jennifer S.
El cliente no dejó un comentario.JOHN V.
El cliente no dejó un comentario.Dale W.
El cliente no dejó un comentario.SHELBY J.
They were very helpful and kind.Teena V.
The 24-hour thing was convenient, but not without some difficulty. This whole system could probably be a little more user friendlyLucas M.
El cliente no dejó un comentario.Ripley L.
This company was created by a veteran but does not offer veterans discount which is appalling to me. There should be some incentives for veterans with this company.JESSLYN A.
El cliente no dejó un comentario.Penney D.
El cliente no dejó un comentario.Bryan B.
El cliente no dejó un comentario.William N.
El cliente no dejó un comentario.Oscar R.
El cliente no dejó un comentario.Tammy D.
El cliente no dejó un comentario.Roger R.
Great location.freindly people.David A.
El cliente no dejó un comentario.Kevin L.
El cliente no dejó un comentario.Reginald L.
I only drove 17 miles but had to put 4.1 gallons of gas back in truck to fill back up. That equals to only four miles per gallon for a small 10' ft truck. I was shocked and told the operator but got no comment.GARY H.
El cliente no dejó un comentario.Charles W.
Hollis unlimited was a good place to rent from. No issues with them. However, during my rental on a day I extended and paid at the time of my request to extend, something went wrong. The company let me extend, so I didn't know there were any issues. But a gentleman went to the truck and pulled a fuse out and immobilized the truck while it was parked at the grocery store. And when I returned his phone call he said to give him 15 minutes and he'd have it back in. Why would he even take it out if I had extended and paid through the company website? And then asked that I take it back that day even though I had paid already... And I did take it back that night, but they did not prorate my bill at all. Is that protocol?Dustin S.
El cliente no dejó un comentario.MISTY E.
Professional Courtesy, Well kepted equipment, and they even hooked it up for me.bevan B.
El cliente no dejó un comentario.Michael L.
El cliente no dejó un comentario.KEITH DEWAYNE V.
They lady that helped me hook up trailer and check me out was above excellent! Will be backJay B.
Please make sure the trailer is securely attached to the hitch ball. We didn't check it after they hooked us up and the trailer came off the hitch ball when we drove over a railroad crossing. Trailer tongue dented the back of my wife's new 4runner. Thank goodness the safety chains were in place! They worked as designed and the trailer stayed with us.Joseph D.
El cliente no dejó un comentario.Timothy S.
El cliente no dejó un comentario.Rebel B.
El cliente no dejó un comentario.KARLA H.
Service was friendly and very helpful. I enjoyed my experience from beginning to end.CURNELL D.
The personnel we friendly and courteous but offerd no assistance regarding what to do once we were finished with the trailer as to where to turn it in, etc.LEWIS F.
Too expensive . Need to allow for partial day return . 200.00 dollars for Friday afternoon to Monday morning has got me looking at buying a trailer .kerry M.
I have rented U-Haul trailers from several different places. Hollis Unlimited was so easy to use. They were very quick to get my trailer paperwork finished. Their Parking lot is easy to drive around.VICKIE R.
I found a problem with mileage out. Customer service fix the issue.Jose F.
Frist they have a attitude, especially the owner. Information on my file was not updated or asked about. Email was sent to wrong email. Charged for wrong date brought in and also would not inspect truck with me when return. This order was not handled correct, over charged me! Never will I deal with such!!!! Reported to Uhaul!!Cecilia C.
El cliente no dejó un comentario.Lawrence P.
El cliente no dejó un comentario.Tamie P.
There was confusion about where to drop off in Sherman Texas and indicated that I dropped both the truck and trailer at the wrong dealership. I explained that I got a call from Uhaul with a new text message to drop off at this location instead. I did what they requested and got charged an extra 17.00 in change extra just because the trailer late?? OK my charge was already around $4900 plus for the 26 ft truck rental and utility trailer for nine days, so why not charge me more for my move from Washington to Texas? The invoice receipts didn't display after downloading the pnf file.Craig C.
No waiting and friendly service ðŸ˜ŽRICKY C.
Employees should be wearing masks when dealing with customers.John W.
El cliente no dejó un comentario.wayne H.
Very easy to pick up and drop off at the same location. I was surprised how easy it was to rent. I was thinking about buying a trailer until I found out how easy this was! Good job everyone!charles W.
El cliente no dejó un comentario.Joseph I.