Comentarios del cliente para Hollis Ford Mercury

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hollis Ford Mercury

Grado total:

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daniel S. en

Grado:

I ordered a 6x12 trailer a month before I needed it. I was informed the day of my rental that only a 5x8 would be available in my area. The closest 6x12 was over an hour away. I was fortunate that the uhaul system was flawed and there happened to be a 6x12 trailer at the Truro location that I was able to take. The uhaul rep was not on site when I arrived at 4 pm despite me confirming over the phone that morning that I would be there before 5pm to pick up my trailer. The trailer itself had a broken chain, but I took it anyway because it was the only one within an hour radius and the 5x8 was not large enough for my needs, hence why I order the 6x12 so far in advance. Fortunate, but unsatisfied. H

Gary B. en

Grado:

El cliente no dejó un comentario.

lynne M. en

Grado:

Excellent service, Larry at Hollis for goes above and beyond to make sure everything will run smoothly!!! A definite asset to your company!!

Don C. en

Grado:

Signage

Kevin F. en

Grado:

Originally in had booked a 15' truck, but because of availability I 2as bumped up to a 20'. When I went to the Elm Street location I had waiting an hour for the truck to show up as the previous renter didn't show up on time. The Elm Street location got me into a 26' truck from the Hollis location and had me on my way. Honestly not happy I wasn't able get on my way at the original time but very happy they were able to accommodate me. Not their fault someone was late with the truck and they did try to contact them likely more than 20 times with no success.

william B. en

Grado:

El cliente no dejó un comentario.

Valma B. en

Grado:

El cliente no dejó un comentario.

Joanne J. en

Grado:

El cliente no dejó un comentario.

Avril C. en

Grado:

El cliente no dejó un comentario.

Alice A. en

Grado:

Friendly courteous service! Best one yet and I move alot

salvation A. en

Grado:

El cliente no dejó un comentario.

deborah M. en

Grado:

El cliente no dejó un comentario.

nadene M. en

Grado:

El cliente no dejó un comentario.

scott M. en

Grado:

The truck did not have winter tires. We got it stuck in 3" of snow three times and had to tow it out when empty. These trucks need winter tires in our climate, even if they are registered in Virginia.

Raymond A. en

Grado:

My issue is not with the location directly but with the services. I was called stating we had to pick up the uhaul in another location because the one that was ours on court street was broken down. Upon getting to Juniper st for the new one. The online service had thr wrong number so we had to call customer service. The lady was rude. We got the uhaul only to be called whil on the phone with customer service by someone on court street location stating they see us trying to get the truck and to please come in for help. I went into the Juniper street location but they were confused. I called the person who left the nessage only to be told that they were at the court street location with our fixed truck. But we already had the juniper street truck. This all made us an hour late and caused us to not be able to move into the apartment that night due to being past quite time hours. So our next day was ruined due to having to move in that day. I am very unpleased.

stuart M. en

Grado:

The Gentleman, I dealt with at Hollis, was exceptional, friendly, all in all, a fantastic experience.

don M. en

Grado:

My only complaint was that I was quoted 55.00 for a car trailer when a 6x10 is only 29. Took the car trailer anyway because it was smaller. Check your pricing U-Haul !!!

jason S. en

Grado:

Great overall experience! Would highly recommend this location.

laura A. en

Grado:

the trailer was very heavy. my husband needed to ask for assistance to lift the trailer onto the hitch. If the trail had a trailer jack it would be more user friendly.

Jody S. en

Grado:

The gentleman that we dealt with at this location was excellent.

colin M. en

Grado:

El cliente no dejó un comentario.

Bernie D. en

Grado:

have a fleet or begin to update the existing fleet so the trucks are not so thirsty . For the short distance this 26' truck traveled , I personally believe needing to spend ,$ 130.00 in fuel was a bit much . ( I'm retired and on a fixed income , so every penny spent needs to be planned and managed . ) Possibly use or availability of Diesel vehicles for outside town moves could and should be an option to renters .

ARTHUR P. en

Grado:

El cliente no dejó un comentario.

mike D. en

Grado:

Great customer service, very quick and easy.

michael M. en

Grado:

El cliente no dejó un comentario.

Kathy R. en

Grado:

I could not make U-Haul pick up my location at hollis’s I tried for 1.5 hr in their parking lot then I spent 1.5 hr on the phone at home that nite (Sunday) So I go in this morning thinking problem fixed wrong would not work again if it wasn’t for Larry at this site I wouldn’t have a truck I booked . He fixed me up and I got on the road original booking 24 hr turned into a jammed 7 hr I am not impressed with auto check in if I use uhaul in the future it would only be where I can book in at site hours. I need to be compensated for the frustration I experienced the dealer site was great not the problem.

darryl S. en

Grado:

El cliente no dejó un comentario.

Cliff T. en

Grado:

Everything was great

Heather H. en

Grado:

The truck was in pretty rough shape and we had to remove some debris from inside the trailer portion from previous users. When we went to pickup, the person was not available so we didn't get it until closer to 5pm but were still expected to return for 4pm 2 days later. We were also not pleased that the gas tank was not full so we had to put gas in it to get to our destination. The tank was just below half but it was marked as half full so despite the fact that we came back with the line at the same spot as we picked it up, we were told we had to fill it even more (which we did).

liz W. en

Grado:

El cliente no dejó un comentario.

roderick W. en

Grado:

Larry at Hollis was very helpful and easy to deal with.

Crystal W. en

Grado:

Nothing