I have dropped off at this location twice and each time I was charged a fuel charge plus the price of added fuel. I took pics of the before mileage and fuel level and pics of the fuel level with mileage when I turned it in. The first time I was exactly on with the fuel level and was charged for 8 gallons so the second time I over filled it from what it was when I picked it up and I was still charged for fuel. I reached out to support with pics and I still haven't received a response.michael R.
Customer Reviews for Holiday Motel
(U-Haul Neighborhood Dealer)
Whiteville, NC 28472
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - dom.: 24 horas
- 10/11/2022 - 10/17/2022: cerrado
- 11/22/2022 - 11/28/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Personnel was helpful but did not speak English well so he was hard to communicate with.Jeffery V.
El cliente no dejó un comentario.Aaron Y.
Very helpful and friendly people. I have brought equipment there before and always a pleasureRebecca W.
First time renting. Didnt like the process for finding out the total amount of rental, although I received an estimate in the beginWILLIE G.
El cliente no dejó un comentario.Julia F.
I had an excellent experience. Would recommend this location if you need to rent a truck.evelyn R.
El cliente no dejó un comentario.Cherise S.
El cliente no dejó un comentario.Bernetta S.
Your prices are higher. The truck we got was almost out of gas. But the man I got it from was very nice and helped me greatlyChristy S.
El cliente no dejó un comentario.vrujesh B.
Adequate services.THOMAS C.
they never opened the door or assisted in any way. just said put it over there.Mikell T.
That's only one location open for 24x7. Thanks to U-HAUL â€¦HOLIDAY M.
Very Helpful, very Kind People.vrujesh B.
El cliente no dejó un comentario.Edward S.
El cliente no dejó un comentario.Matt E.
El cliente no dejó un comentario.Zephaniah M.
El cliente no dejó un comentario.JOSHUA S.
Faster check inDAWSON S.
That motel is a crack den. I'm glad my husband was with me. I wouldn't have gotten out by myself thereStephanie O.
We returned it on a Sunday and the owner quickly left to go to church. We tried to complete the check out on the app, but it gave us difficulties. The app wouldn't let us enter a zero in the odometer mileage. It also was rejected our pictures, and we couldn't snap new ones because the business owner took the key and left. We ended up calling customer service to complete the check out process.David M.
El cliente no dejó un comentario.Jawanza J.
At this location I had to ring the bell for at least 5mins before anyone came to the window for my reservation. The uhaul truck wasn't cleaning out at all. There was sand everywhere in the truck. There was blood running all down the driver door that had dried up already. I had to ask the motel guy for some cleaning supplies. The truck wasn't sanitized at all.Tiffany M.
I scheduled for a 15 ft truck weeks ago to pick up in Wilmington, NC. Friday night I got a call saying there wasn't a truck and I had to drive 30 minutes away to Keith's tire and auto in Reigelwood, NC. When we got there, the transfer had not fully gone through so I was on the phone with Uhaul for over an hour to get fully transferred and then get the code to the lockbox. When I opened the lockbox, there was no key. Uhaul then canceled the order and had me drive another 30 minutes to Whiteville, an hour from Wilmington. There was still trouble on Uhauls end so we were on the phone for probably another hour. Originally we were to pick up a truck at 3:30 pm and didn't get one until 7:30 pm with still an hour to drive home. Meanwhile, we still have to finish packing and cleaning. I'm still waiting to get my money back on the first order. I was also told I would be getting $100 credit but have yet to see it. I was also charged about $50 for going over the mileage when it was uhauls fault for having us drive an hour out of our way. Unless I get my money back and I'm compensated for wasted time and energy, I will not recommend Uhaul and I never want to see another Uhaul again.JILLIAN B.
El cliente no dejó un comentario.Rebecca W.
El cliente no dejó un comentario.Joseph S.
El cliente no dejó un comentario.Vicki D.
El cliente no dejó un comentario.Edrina B.
Eliminate cigarette smell from cab of trucks.Casey B.
El cliente no dejó un comentario.Virginia H.
Poor attitudeFrancis D.
Truck was difficult to drive...needed wheel alignment...did not have the opportunity to review truck prior to acceptanceFred C.
El cliente no dejó un comentario.kerry C.
El cliente no dejó un comentario.Carl K.
Owners were very helpful with my rental. Made sure to provide me with a rental for my reservation.THOMAS R.
El cliente no dejó un comentario.Trish M.
My miles were incorrect, was charged $26 for going over 50+ miles! From the pickup location to my house and drop off only totaled 175 give or take. And was left on hold for an hour waiting to dispute it, then the call dropped. Worst customer service I've experienced in a long time. Might try Penske next time.Chadwick S.
The staff was greatâ€¦actual location was beyond uncomfortable. Approached by 2 â€œprofessionalsâ€ and honestly pretty scary.RAY F.
You can improve on everything. I waited 3 hours to pick up my truck from this location. The office manager did not want to help me. And the wait time (on the phone) for the Truck Share 24/7 is beyond ridiculous.Lamoneisha L.
He was very courteous and helpful.Patricia A.
El cliente no dejó un comentario.DAWSON S.
El cliente no dejó un comentario.Shirley H.
Cancel the contract with the location. They never answer the phone and I called several times on different days.for clarification/verification. This company does not represent uhaul well at all. I have used uhaul several times to know that this location in Whiteville, NC does not handle business well for the consumer of this service!!!KENYANA C.
Motel has become run down over the years I've known it. I had my granddaughter lock her car doors while I did the mobile phone drop offDAVID S.
Truck wasn't clean dog hair was everywhere and wasn't sanitize.. The truck was extremely loud..Koren J.
El cliente no dejó un comentario.Richard P.
Very pleasant receptionJawanza J.
El cliente no dejó un comentario.CHRISTOPHER S.
The attendant was UN knowledgeable re. I hock king the trailer. She said that it was not her responsibility and that the maintenance person was unavailable. I waited an hour calling U-Haul for assistance when apparently the owner of the hotel arrived and assisted me.Jawanza J.
El cliente no dejó un comentario.AMANDA L.
El cliente no dejó un comentario.rene T.
Great service!!!Kelly B.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.devon N.
Was over charged for a day when I had a 48hr rental. Will not be getting a U Haul again.Michael P.
El cliente no dejó un comentario.Carolyn D.
Drop off was confusing and no-one was available to help unhook the trailer.Ralph H.
Mr. Raj was excellent! Courteous, professional, knowledgeable and overall a wonderfully nice person.Sandra S.
Easy access loading & drop off area.Marcus B.
Very Friendly people. Nice Location on highway. Because of Pandemic they are using only window service.vrujesh B.
We changed our drop off location so that we could turn it in to a location that Was open on Sunday. This location was at a motel but the person at the window instructed us to drop it off and someone coming in a few hours later would check it in.Phillip P.
El cliente no dejó un comentario.Abrunderlo B.
El cliente no dejó un comentario.Perry P.
The pick up was terrible had to use mobile pickup and it wasn't easy to get my location cause I was in a bad service areaTiffany R.
Nothing concerning U-Haul.vanessa M.
El cliente no dejó un comentario.karlyn S.
El cliente no dejó un comentario.Courtney B.
El cliente no dejó un comentario.Roy L.
El cliente no dejó un comentario.ANITA T.
Very helpful people, Nice location on Highway 701. Easy in - Easy out. Nice parking lot to keep your vehicle.vrujesh B.
No one checked it out while I was there. I was a little uneasy leaving it without someone viewing it. But when we got the invoice, everything was accurate and matched our description.Michael R.
El cliente no dejó un comentario.Bobby M.
El cliente no dejó un comentario.GGERARD F.
El cliente no dejó un comentario.Cyrstal P.
It was a rainy weekend and the uhaul leaked and ruined alot of our belongingsTRAVIS S.
Car trailer pin was missing on the receiver had to stop by one did not feel safe it being missing and the trailer was extremely muddy I mean lots of mudjimmy M.
When I reserved the car hauler, I was given a price of 253.98, when I went and picked up car hauler the price had jumped to 387.63. Was told if didnt want to pay that price , they had 2 other customers that would take car hauler. Considering I had made a trip over a 1000 miles to rent car hauler was stuck. Prices should be consistent at any U-Haul Location, shouldnt be price gouged.Rick A.
El cliente no dejó un comentario.sidney G.
Personnel was friendly and personable.jermel H.
El cliente no dejó un comentario.bob Z.
I would not pick up again here. Prefer a more professional rental environment .Ann R.
When I returned the truck I was charged $3.24 MapQuest stated that the correct mileage was 166. So, why was I charged. I consider this price gouging and I will use a moving company next time. I run my own business and I treat my customers fair. I expect the same treatment. It's a difference between a 192 miles and 166 miles.Harriett E.
El cliente no dejó un comentario.Cedric M.
El cliente no dejó un comentario.Mason S.
Don't pick up from the this location in Whiteville, NC! It stinks and I was not given the equipment i was charged for! Very upset about that.KENYANA C.
Lobby smelled terrible couldn't wait to get out of there. Billed me for a second day after all I have been through during this reservation. Took the gentleman forever to check us in on his laptop then he had to move it to print the documents and didn't tell me he was charging me more probably be the last time I ever use U-HaulTimothy F.
There was no one there except a housekeeper who knew nothing about the drop-off. Then I was charged $41 extra without being notified, I assume for gas.Carol R.
Pls have a man to do a man job n knows what they are doing plz do not have a unexperienced women out there because she will definitely mess up uhaul serviceshatishs C.