Customer Reviews for Holiday Motel
(U-Haul Neighborhood Dealer)

118 reviews

2119 James B White Hwy N   Whiteville, NC 28472

(910) 499-4698

Office Hours

  • Mon-Sun: 7 am–7 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(910) 499-4698

2119 James B White Hwy N
Whiteville, NC 28472

Services at this Location:

Office Hours

  • Mon-Sun: 7 am–7 pm
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

It was NOT this location but my original order at a different location was NOT OPEN WHEN IT WAS CONFIRMED (in writing) TO BE OPEN. I needed the u-haul that day so I had to travel 50 miles round trip to get a my trailer. VERY VERY frustrating! Your area rep was very helpful with my situation but my experience was NOT good. I have used U-Haul many times in the past. The dealer that was not open was ALLEN GARAGE & TOWING, 4678 NC HWY 72 W in Lumberton, NC. I trust you will address this problem for future customers!

david anderson 
Rating:
2.0

Customer did not leave a comment.

Briana Wideman 
Rating:
2.0

I was set to pick up at 7:30 and received a call from the owner of the motel who asked me to come between 8:30-9 instead, and so I got there at 8:30 to give some time for the pick up process and he wasn't there. I sat there for an hour, while the lady behind the counter Ms. Pat or something like that refused to call him and was extremely rude. After an hour, I wouldn't stop coming to the window so she had no choice but to call him. He got there in 10 minutes, so seems like he was home and wasn't going to be there for me to get my equipment and knew he wasn't going to be. Then also over charged me instead of the $139 before tax I was charged $263.90 and was given 188 miles instead of the 216 that was on my reservation. I called, no one answered and U-Haul scheduled my call to fix that issue and no one ever called me Monday.

DIEMTHUY CHAU 
Rating:
4.0

Running lights not working and high beams didn't work

Georgia Sparrow 
Rating:
4.0

Customer did not leave a comment.

TONYA WILLIAMS 
Rating:
3.0

None

DARRYL RAWLS 
Rating:
5.0

Very kind and Helping people. Nice big Drive ways. Easy in Easy Out.

vrujesh bhaglia 
Rating:
5.0

Excellent Service. 24x7 open.

vrujesh bhaglia 
Rating:
4.0

Customer did not leave a comment.

Ken Smith 
Rating:
5.0

Customer did not leave a comment.

DOKCKERY DALTON 
Rating:
1.0

Customer did not leave a comment.

Kyle Warren 
Rating:
2.0

Claimed he could not find my reservation to drop off, never greated me and was rude

chris campbell 
Rating:
5.0

Customer did not leave a comment.

Takera Burney 
Rating:
3.0

Customer did not leave a comment.

tera back 
Rating:
5.0

Customer did not leave a comment.

Valencia Escobar 
Rating:
5.0

Customer did not leave a comment.

Frederick Rose 
Rating:
3.0

Customer did not leave a comment.

Barry Pait 
Rating:
5.0

Excellent customer service.

Pravinkumar Patel 
Rating:
5.0

Customer did not leave a comment.

Mike Jacobs 
Rating:
5.0

Customer did not leave a comment.

Mike Jacobs 
Rating:
5.0

Customer did not leave a comment.

Brittney Dicker 
Rating:
5.0

Not have to duplicate online submissions upon pickup of equipment. Seems to me ID verification and signature on the contract is all that should be required. Not a complete redo of the process.

Oliver Horne 
Rating:
3.0

Customer did not leave a comment.

Larry Nance 
Rating:
4.0

He tried to give us an old truck that sounded like the brakes and transmission were about to fall out. Once we refused and told him we wanted another truck because of the distance we were going, he gave us a newer truck that worked great. If you’ve got a good truck sitting on your lot, why give someone (especially on older lady) the old clunker when you know she’s going to be driving 700+ miles through the NC mountains?!? He made it right though

Lisa Brown 
Rating:
5.0

Simply superb customer service!! I will go just there for my next rent

NISHTH PATEL 
Rating:
5.0

Customer did not leave a comment.

Mike Jacobs 
Rating:
5.0

Nice customer friendly atmosphere! Service was great!! Thanks

B McFarland 
Rating:
3.0

Customer did not leave a comment.

DANIEL SCOTT 
Rating:
1.0

I have dropped off at this location twice and each time I was charged a fuel charge plus the price of added fuel. I took pics of the before mileage and fuel level and pics of the fuel level with mileage when I turned it in. The first time I was exactly on with the fuel level and was charged for 8 gallons so the second time I over filled it from what it was when I picked it up and I was still charged for fuel. I reached out to support with pics and I still haven't received a response.

michael rabano 
Rating:
4.0

Personnel was helpful but did not speak English well so he was hard to communicate with.

Jeffery VANEYKEN 
Rating:
3.0

Customer did not leave a comment.

Aaron yocum 
Rating:
5.0

Very helpful and friendly people. I have brought equipment there before and always a pleasure

Rebecca Wilson 
Rating:
4.0

First time renting. Didnt like the process for finding out the total amount of rental, although I received an estimate in the begin

WILLIE GREEN 
Rating:
4.0

Customer did not leave a comment.

Julia Freeman 
Rating:
5.0

I had an excellent experience. Would recommend this location if you need to rent a truck.

evelyn reid 
Rating:
3.0

Customer did not leave a comment.

Cherise Shipman 
Rating:
4.0

Customer did not leave a comment.

Bernetta Sweeney 
Rating:
3.0

Your prices are higher. The truck we got was almost out of gas. But the man I got it from was very nice and helped me greatly

Christy Silver 
Rating:
5.0

Customer did not leave a comment.

vrujesh bhaglia 
Rating:
5.0

Adequate services.

THOMAS CARR 
Rating:
3.0

they never opened the door or assisted in any way. just said put it over there.

Mikell Todd 
Rating:
5.0

That’s only one location open for 24x7. Thanks to U-HAUL …

HOLIDAY MOTEL 
Rating:
5.0

Very Helpful, very Kind People.

vrujesh bhaglia 
Rating:
5.0

Customer did not leave a comment.

Edward Semke 
Rating:
4.0

Customer did not leave a comment.

Matt Edwards 
Rating:
4.0

Customer did not leave a comment.

Zephaniah Martin 
Rating:
1.0

Customer did not leave a comment.

JOSHUA STANLEY 
Rating:
3.0

Faster check in

DAWSON SPAULDING 
Rating:
1.0

That motel is a crack den. I’m glad my husband was with me. I wouldn’t have gotten out by myself there

Stephanie Odum 
Rating:
4.0

We returned it on a Sunday and the owner quickly left to go to church. We tried to complete the check out on the app, but it gave us difficulties. The app wouldn’t let us enter a zero in the odometer mileage. It also was rejected our pictures, and we couldn’t snap new ones because the business owner took the key and left. We ended up calling customer service to complete the check out process.

David Majeski 
Rating:
5.0

Customer did not leave a comment.

Jawanza Jabari 
Rating:
2.0

At this location I had to ring the bell for at least 5mins before anyone came to the window for my reservation. The uhaul truck wasn't cleaning out at all. There was sand everywhere in the truck. There was blood running all down the driver door that had dried up already. I had to ask the motel guy for some cleaning supplies. The truck wasn't sanitized at all.

Tiffany Miller 
Rating:
4.0

I scheduled for a 15 ft truck weeks ago to pick up in Wilmington, NC. Friday night I got a call saying there wasn’t a truck and I had to drive 30 minutes away to Keith’s tire and auto in Reigelwood, NC. When we got there, the transfer had not fully gone through so I was on the phone with Uhaul for over an hour to get fully transferred and then get the code to the lockbox. When I opened the lockbox, there was no key. Uhaul then canceled the order and had me drive another 30 minutes to Whiteville, an hour from Wilmington. There was still trouble on Uhauls end so we were on the phone for probably another hour. Originally we were to pick up a truck at 3:30 pm and didn’t get one until 7:30 pm with still an hour to drive home. Meanwhile, we still have to finish packing and cleaning. I’m still waiting to get my money back on the first order. I was also told I would be getting $100 credit but have yet to see it. I was also charged about $50 for going over the mileage when it was uhauls fault for having us drive an hour out of our way. Unless I get my money back and I’m compensated for wasted time and energy, I will not recommend Uhaul and I never want to see another Uhaul again.

JILLIAN BLAKENEY 
Rating:
5.0

Customer did not leave a comment.

Rebecca Wilson 
Rating:
5.0

Customer did not leave a comment.

Joseph Segarra 
Rating:
5.0

Customer did not leave a comment.

Vicki Davis 
Rating:
5.0

Customer did not leave a comment.

Edrina Blair 
Rating:
4.0

Eliminate cigarette smell from cab of trucks.

Casey Broadway 
Rating:
3.0

Customer did not leave a comment.

Virginia Henderson 
Rating:
1.0

Poor attitude

Francis Davis 
Rating:
2.0

Truck was difficult to drive...needed wheel alignment...did not have the opportunity to review truck prior to acceptance

Fred Cannon 
Rating:
3.0

Customer did not leave a comment.

kerry craig 
Rating:
5.0

Customer did not leave a comment.

Carl Kruger 
Rating:
4.0

Owners were very helpful with my rental. Made sure to provide me with a rental for my reservation.

THOMAS RANKIN 
Rating:
3.0

Customer did not leave a comment.

Trish Murray 
Rating:
2.0

My miles were incorrect, was charged $26 for going over 50+ miles! From the pickup location to my house and drop off only totaled 175 give or take. And was left on hold for an hour waiting to dispute it, then the call dropped. Worst customer service I’ve experienced in a long time. Might try Penske next time.

Chadwick Smith 
Rating:
4.0

The staff was great…actual location was beyond uncomfortable. Approached by 2 “professionals” and honestly pretty scary.

RAY FARRELL 
Rating:
1.0

You can improve on everything. I waited 3 hours to pick up my truck from this location. The office manager did not want to help me. And the wait time (on the phone) for the Truck Share 24/7 is beyond ridiculous.

Lamoneisha Lankford 
Rating:
5.0

He was very courteous and helpful.

Patricia Allen 
Rating:
4.0

Customer did not leave a comment.

DAWSON SPAULDING 
Rating:
4.0

Customer did not leave a comment.

Shirley Hunt 
Rating:
1.0

Cancel the contract with the location. They never answer the phone and I called several times on different days.for clarification/verification. This company does not represent uhaul well at all. I have used uhaul several times to know that this location in Whiteville, NC does not handle business well for the consumer of this service!!!

KENYANA CHAMBERS 
Rating:
3.0

Motel has become run down over the years I've known it. I had my granddaughter lock her car doors while I did the mobile phone drop off

DAVID SCHWARTZ 
Rating:
1.0

Truck wasn’t clean dog hair was everywhere and wasn’t sanitize.. The truck was extremely loud..

Koren Jones 
Rating:
4.0

Customer did not leave a comment.

Richard Pulsifer 
Rating:
5.0

Very pleasant reception

Jawanza Jabari 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER SPRINGS 
Rating:
1.0

The attendant was UN knowledgeable re. I hock king the trailer. She said that it was not her responsibility and that the maintenance person was unavailable. I waited an hour calling U-Haul for assistance when apparently the owner of the hotel arrived and assisted me.

Jawanza Jabari 
Rating:
5.0

Customer did not leave a comment.

AMANDA LEWIS 
Rating:
2.0

Customer did not leave a comment.

rene tyler 
Rating:
5.0

Great service!!!

Kelly Bass 
Rating:
4.0

Customer did not leave a comment.

Michael Watts 
Rating:
5.0

Customer did not leave a comment.

devon nevers 
Rating:
1.0

Was over charged for a day when I had a 48hr rental. Will not be getting a U Haul again.

Michael Poe 
Rating:
5.0

Customer did not leave a comment.

Carolyn Davis 
Rating:
3.0

Drop off was confusing and no-one was available to help unhook the trailer.

Ralph Hayes 
Rating:
5.0

Mr. Raj was excellent! Courteous, professional, knowledgeable and overall a wonderfully nice person.

Sandra SETTLE 
Rating:
4.0

Easy access loading & drop off area.

Marcus Bellamy 
Rating:
5.0

Very Friendly people. Nice Location on highway. Because of Pandemic they are using only window service.

vrujesh bhagALIA 
Rating:
3.0

We changed our drop off location so that we could turn it in to a location that Was open on Sunday. This location was at a motel but the person at the window instructed us to drop it off and someone coming in a few hours later would check it in.

Phillip Page 
Rating:
4.0

Customer did not leave a comment.

Abrunderlo Beary 
Rating:
5.0

Customer did not leave a comment.

Perry Patel 
Rating:
2.0

The pick up was terrible had to use mobile pickup and it wasn’t easy to get my location cause I was in a bad service area

Tiffany Reeves 
Rating:
3.0

Nothing concerning U-Haul.

vanessa mathis-el 
Rating:
3.0

Customer did not leave a comment.

karlyn stephens 
Rating:
5.0

Customer did not leave a comment.

Courtney Buuffkin 
Rating:
4.0

Customer did not leave a comment.

Roy Leonard 
Rating:
5.0

Customer did not leave a comment.

ANITA THURMAN 
Rating:
5.0

Very helpful people, Nice location on Highway 701. Easy in - Easy out. Nice parking lot to keep your vehicle.

vrujesh bhagalia 
Rating:
4.0

No one checked it out while I was there. I was a little uneasy leaving it without someone viewing it. But when we got the invoice, everything was accurate and matched our description.

Michael Rhodes 
No reviews have been submitted for this location.

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