It was a 24/7 pick up but no one put the keys out spoke with Susan glew from customer service who was very very rude and would not help I sent her my confirmation but she did not care Very disappointedchristine F.
Customer Reviews for Hold More Self Storage
(Distribuidor de U-Haul del vecindario)
Lewis Center, OH 43035
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
9 a. m. - 1 p. m. / 2 p. m. - 5 p. m.
9 a. m. - 3 p. m.
- 5/30/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.PETER S.
El cliente no dejó un comentario.Kristiana K.
Passenger side front tire air pressure was low. Visually everything was fine but when I started to drive car was pulling to the right. Measured it - 40 psi. Somehow filled it until 65.Alisher R.
Fast and friendly service!!! Definitely recommend!Kimberly K.
El cliente no dejó un comentario.Ray S.
El cliente no dejó un comentario.Howard M.
We were instructed to drop off the trailer after hours. We did not meet anyone, but I did get notice the next morning that they had received the trailer. As for the trailer itself, it was clean, in good shape, and pulled very well. My only complaint is the trailer attachment device to the ball hitch on my device. It is very simple to use, but does not fit a 1 7/8â€ ball very well, and thus rattled a lot when pulling it empty.Jonathan W.
John was very customer-oriented and helpful.Ray S.
El cliente no dejó un comentario.Eyn S.
El cliente no dejó un comentario.Joseph T.
Original equipment seemed to have electrical issues. Provided another trailer and got on the road. Very helpful.jim F.
Professional and friendly location. No need for improvement here.JIM C.
Great customer service!!Patrick S.
El cliente no dejó un comentario.Ashutosh J.
After hours self-turn-in via phone app was great?George J.
Pick up and return was very easy. Truck was in great shape. Great experience overall!Charles S.
great experienceAlvin M.
Very easy experienceJohn S.
Ron was great to work with. Will definitely be renting again in the future.Rick P. | Overall Experience
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Marsha O.
El cliente no dejó un comentario.Martin J.
Original order was incorrect. Had to go to this facility to get truck I ordered over a month before I needed it from Polaris Self Storage. Also, ordered appliance dolly but they didn't have one. Very disappointed in the way this started.MARK P.
El cliente no dejó un comentario.Eric F.
Nothing, all went very well. Spacing, clean, blankets all good. Cant control the weather but that is expected! Thanks again, timTIMOTHY W.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Michael M.
El cliente no dejó un comentario.Kimberlie B.
El cliente no dejó un comentario.William P.
El cliente no dejó un comentario.Douglas L.
Above and beyond explaining my questions.DAVID L.
El cliente no dejó un comentario.MichaelMary H.
I've never had a worse experience with renting a vehicle. I realize you save on salaries but your digital operations leave much to be desired. I spent over an hour trying to get thru it. I went to the help phone line and they transferred me to a line that told me there was an hour to a hour and a half wait. What you save in employee expenses you are going to loose in business.Diana W.
El cliente no dejó un comentario.Neelakandan A.
Excellent, friendly service as usual.William S.
Easy to make reservation on line. Staff at the pick up location was very friendly and helpful. Trailer was in good shapeJohn M.
El cliente no dejó un comentario.Paul B.
Way over priced. Shame on you Uhaul.Richard D.
El cliente no dejó un comentario.Dale C.
The check in was very quick and easy.Howard M.
We rented an 8x5 open trailer and when we picked it up, it had just snowed and the trailer was obviously stored outside. That is the reason for our response about clean and well maintained!! The trailer performed flawlessly and if we ever need to rent another trailer...We are going U-Haul!DUNCAN H.
El cliente no dejó un comentario.JOHN S.
El cliente no dejó un comentario.HARLEY S.
Make the key drop off a little more clear with a sign or something and give a specific drop off spot for trucks in case the time is later and there is not physical staff presentREBECCA F.
El cliente no dejó un comentario.NARENDER T.
Great experience!Zachary L.
El cliente no dejó un comentario.Leza C.
Friendly and helpful customer serviceKIMBERLY C.
El cliente no dejó un comentario.CHARLES B.
Close Morse roadMICHAEL J.
El cliente no dejó un comentario.DOUG O.
El cliente no dejó un comentario.Ankush B.
El cliente no dejó un comentario.Matt F.
El cliente no dejó un comentario.SAUL V.
The manager was professional friendly and made sure I was set for my 450 trip. Great guy would highly recommend.DAVID H.
El cliente no dejó un comentario.Lee W.
El cliente no dejó un comentario.RICHARD H.
El cliente no dejó un comentario.JAMES V.
El cliente no dejó un comentario.BARRY H.
Well the pickup went great but the drop off was a hassle. The place they told me to drop it off refused to take the truck and trailer. The guy that refused me told me to take it to another place down the street . I went there and they refused me as well. I finally had to call 800 u haul. Her computer was down so she had to call me back later. Finally she called me back with a 3rd drop off location . Luckily the 3rd place accepted their equipment back. It should not be that difficult to return YOUR equipment. Then they still charged me 25 bucks for the gas guage not being where it should have been , but for that hassle they put me thru I should of got a break on the fuel .ANTHONY W.
El cliente no dejó un comentario.GREGORY B.
El cliente no dejó un comentario.John G.
The office was office was not open during the time I was supposed to be there. Transportation over the phone with u-haul told me that I was cleared to take it. Had to hook up the trailer myself and had no Idea with that type of trailer felt very uncomfortable pulling it. I definitely would not recommend u-haul at this point to any of my friends.david B.
El cliente no dejó un comentario.Mallikarjuna Rao V.
The manager was very courteous and made it a pleasure to work with U-Haul in the futureSHERIAR P.
El cliente no dejó un comentario.NAVEEN B.
El cliente no dejó un comentario.ALAN A.
Fast Friendly Clean Easy.... What more could you ask for?RICHARD D.
Ensure truck has more than a quarter tank of gas.Avery G.
El cliente no dejó un comentario.JACOB R.
The issue was not at all the location, it was the app/website not being programmed in an efficient and predictable manner.Emily A.
El cliente no dejó un comentario.ADELYN J.
The only thing that I did not like about this experience was the upselling dolly and blanket bullshit occupying cargo space in the truck. Break the seals and get charged, after navigating through all of the up selling bull shit on your website you shove this in my face? Fuck you U-Haul.James R.
El cliente no dejó un comentario.HERMAN W.
El cliente no dejó un comentario.LIZA B. | Overall Experience
Great service - in and out and very helpfulPAUL C.
El cliente no dejó un comentario.KIMBERLY F.
El cliente no dejó un comentario.DONALD M.
El cliente no dejó un comentario.CAMERON W.
El cliente no dejó un comentario.Thomas B.
El cliente no dejó un comentario.Timothy P.
El cliente no dejó un comentario.Yang B.
Everything was good! The only thing that wasn't too clear was where to leave the van at drop off, I think I left it in a good spot but signs would be nice I think. ¡Gracias!Laura K.
Everything was great. Vehicle ready on time, clean and ready to go. Folks at Hold More Storage were courteous and professional. You could tell they knew what they were doing when it came to the paperwork. Loved the van. It drove well and was comfortable. Thanks for a smooth transaction.KENNETH B.
When I tried to check in the trailer the app was unable to located my location even though location services were changed to always on. Such a frustrating day overallWendy R.
El cliente no dejó un comentario.MITCHELL A.
Very clean and neat. Good service!WILLIE D.
Great service by Ron and all HMS staff. Besides storage, I rented a U-Haul vehicle a few times with satisfaction. I will highly recommend HMS.Jack H. | Overall Experience
Extremely pleased with the level of customer service and interaction. Finally, someone with an interest in doing their job well and succeeding. Thanks, I'll be back.STEPHEN C.
El cliente no dejó un comentario.RICHARD P.
Easy process. Maybe I missed it but the after hours drop off instructions would have been useful. Didn't have any issues though.Matthew S.
Perfect experience, friendly and helpful staffADRIAN K.
El cliente no dejó un comentario.RODOLFO V.
No improvements. Gentleman helping me at pick-up and drop off was great!Don Y.
El cliente no dejó un comentario.YANG B.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.Earl F.
Quick friendly service.REBECCA M.
Always like working with Ron Held. Everything was exactly as it was supposed to be. Great Job Again Ron !ROBERT L.
El cliente no dejó un comentario.WILLIAM K.
Gentlemen was very courteous and engagingMICHAEL G.
The Manager Ron was great! We will be back just because of him ....Clifford L. | Overall Experience
Management is great at this location. Would highly recommend!MARY D. | Overall Experience
Thank you for being so flexible with our needs and changing timelineNilda C. | Overall Experience
Had a unit here for years thanks for everything.CECIL H. | Overall Experience
Excellent customer service!tim a. | Overall Experience
El cliente no dejó un comentario.JEFFREY G. | Overall Experience
Ron was exceptionally helpful the whole time. Great customer service.RICK PEREZ F. | Overall Experience
I would definitely recommend this facility and already have, to my fellow police officers of CPD. I only moved because I needed a larger space. Thanks and stay safe!CARLYSLE C. | Overall Experience
We were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.Morgan B. | Overall Experience
The owner is very nice.Brook H. | Overall Experience
NingunoJOSHUA P. | Overall Experience
The facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.JANA J. | Overall Experience
Servicios adicionales en esta ubicación
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