Customer Reviews for Hold More Self Storage
(U-Haul Neighborhood Dealer)

853 reviews

5530 Columbus Pike   Lewis Center, OH 43035

(740) 548-5416

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–3 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(740) 548-5416

5530 Columbus Pike
Lewis Center, OH 43035

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am–3 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Very kind individual and made the finishing process very easy and efficient.

Joshua Aguayo 
Rating:
5.0

Customer did not leave a comment.

Thomas Dietz 
Rating:
5.0

Customer did not leave a comment.

Christopher Barlow 
Rating:
5.0

Customer did not leave a comment.

David McNeal 
Rating:
5.0

Customer did not leave a comment.

Gerard Hourigan 
Rating:
5.0

Customer did not leave a comment.

Vikas Potu 
Rating:
5.0

Customer did not leave a comment.

David Gallucci 
Rating:
2.0

There was nothing wrong with the truck itself or the place that rented it to me. The app malfunctioned and it was at night, cold outside and it took me over an hour to remedy. Luckily Shaquitta Taylor was helpful when I called. However, we had to jump through many hoops to finish the transaction to merely get the keys. Part of the process required me to have her call someone of my choosing (a random friend) & they had to verify they knew me (?) I do not understand the rationale for that requirement. Luckily I had someone with me to achieve that, or else I may not have been able to receive the vehicle. I had submitted my license and credit card via the website, but the app did not have it. The app was a continuous refresh symbol & never resolved. It was a very frustrating & lengthy process. I'll never rent via the after-hours method again.

Holly Joseph 
Rating:
5.0

Customer did not leave a comment.

Christopher Riedel 
Rating:
4.0

Customer did not leave a comment.

Varun Patel 
Rating:
2.0

The local agent in Lewis Center directed me to a drop off location in a bad neighborhood with on space to drop off and less than half a mile away was a full service U-haul owed facility. This was tremendously inconvenient and a little dangerous. In fact the location he sent me to told me they had no space to receive the unit.

Ian Alexander 
Rating:
5.0

These guys are great to deal with. Very helpful and knowledgeable about towing. They made sure I was ready to go.

Glenn Hill 
Rating:
5.0

U-Haul app could be made easier to use

William Blais 
Rating:
5.0

Customer did not leave a comment.

roger ricker 
Rating:
5.0

Customer did not leave a comment.

THOMAS HAPPENSACK 
Rating:
5.0

Great location. Great staff at pick up and drop off. One of the best places I have rented a U-Haul from.

Matthew Proto 
Rating:
5.0

Thank you for great and flexible service!

Steve Harder 
Rating:
1.0

I am contacting corporate to discuss how unprofessional these employees were.

Brandon Howe 
Rating:
5.0

Customer did not leave a comment.

Donny Andrix  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ivan Marin 
Rating:
5.0

Customer did not leave a comment.

Kenneth Kelly 
Rating:
5.0

Customer did not leave a comment.

Glenn Hill 
Rating:
3.0

U-Haul indicated I should drop it off on December 31 by 3:20 PM. The note on the door said that they had been closed since December 23 and would not open until January 2. What was the point of dropping it off at this location?

Lester Onweller 
Rating:
5.0

Customer did not leave a comment.

Denny Dew 
Rating:
5.0

Customer did not leave a comment.

Thomas Boyd 
Rating:
5.0

Customer did not leave a comment.

April Orndorf 
Rating:
5.0

Cashier was amazing, friendly and knowledgeable. Will definitely use this location for future needs

Brian Baran 
Rating:
5.0

Very professional, helpful and polite

Isaac Griffin 
Rating:
5.0

Thank you for getting the truck warmed up and frost off for us!

Jenny Lemons 
Rating:
5.0

Front desk officer is very good and helpful

GOPINATH DAMAM 
Rating:
5.0

Customer did not leave a comment.

Robert Gore 
Rating:
5.0

Customer did not leave a comment.

Mark Pettitt 
Rating:
5.0

Customer did not leave a comment.

Sherry Curlett 
Rating:
5.0

Customer did not leave a comment.

Gary Weber 
Rating:
5.0

Customer did not leave a comment.

Michael Hamer 
Rating:
5.0

Customer did not leave a comment.

ATUL RATHI 
Rating:
5.0

Customer did not leave a comment.

Cameron Huey 
Rating:
5.0

Staff is always friendly and prepared. Equipment is always ready and well maintained. Would highly recommend this location.

JAMES HIGHFIELD 
Rating:
4.0

Customer did not leave a comment.

NATHAN JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Alan Monnin 
Rating:
5.0

That was my best visit to Uhaul ever. He greeted me upon arrival with a smile and great conversation. He explained all my options and checked me in . I highly recommend this location as well as employee. Job well done. 💯

Robert Johnson 
Rating:
5.0

Great place to get your Uhaul

Glenn Hill 
Rating:
5.0

Customer did not leave a comment.

CLYDE WEEMS 
Rating:
5.0

Customer did not leave a comment.

Troy Fischer 
Rating:
5.0

Customer did not leave a comment.

Robert Bill 
Rating:
5.0

Ron was great to work with .

Kenneth Coontz 
Rating:
5.0

Great staff and easy process which was very affordable. Will use them again.

Jerry Douglas 
Rating:
5.0

Great customer service, quick, convenient, and loved driving the new van!

Melissa Shimp 
Rating:
5.0

Customer did not leave a comment.

Vikas Potu 
Rating:
5.0

Customer did not leave a comment.

April Orndorf 
Rating:
5.0

Customer did not leave a comment.

Gerson Javier Poupart valentin 
Rating:
5.0

Customer did not leave a comment.

April Orndorf 
Rating:
5.0

FANTASTIC! Everything was seamless and easy! He was so pleasant and helpful! Highly recommend this location for service and quality of equipment.

Patricia Rudolph 
Rating:
5.0

I can’t ask for more… excellent costumer service… the truck was in excellent condition absolutely clean … I definitely will recommend you guys… congratulations for a great service!!

Timothy Pettit 
Rating:
5.0

Very helpful. Helped make sure everything was hooked up properly.

Michelle Newson 
Rating:
5.0

Customer did not leave a comment.

DALE COX 
Rating:
5.0

Fast and friendly service. Easy process. Highly recommend!

Kim baker 
Rating:
5.0

It was all good till I fell off the trailer hurt my arm fell bad had to go to the er

Donny Andrix 
Rating:
4.0

Customer did not leave a comment.

Leslie Bodenhoff 
Rating:
5.0

Customer did not leave a comment.

Christopher VanCuyk 
Rating:
5.0

Customer did not leave a comment.

Scott Farabee 
Rating:
5.0

Customer did not leave a comment.

Vikas Potu 
Rating:
5.0

Customer did not leave a comment.

Joel Perry 
Rating:
5.0

Customer did not leave a comment.

John McConaghy 
Rating:
5.0

Customer did not leave a comment.

Pam Ison 
Rating:
5.0

Customer did not leave a comment.

Danico Van-Luya 
Rating:
5.0

Customer did not leave a comment.

BRIAN JONES 
Rating:
5.0

Customer did not leave a comment.

manish kumar 
Rating:
5.0

Everything was smooth from start to finish!

SEAN MCKELLEY 
Rating:
5.0

Smooth pickup and dropoff. Equipment worked perfectly.

WILLIAM Miller 
Rating:
4.0

The number of screens I had to go through to FINALLY get to the checkout screen was the most ridiculous collection of nickel and dime unnecessary stuff I have ever seen. I'll think twice before I consider Uhaul again.

Craig Henderson 
Rating:
5.0

Customer did not leave a comment.

Linda Meuser  |  Overall Experience 
Rating:
5.0

Customer service at the pick up location was excellent. The gentleman there was very courteous, helpful and professional. The location was very clean. The equipment was in excellent condition. Excellent experience.!

David Nelson 
Rating:
5.0

Everything was ready to go. We were late to pick up the truck and they called just to make sure everything was OK

Amy fidler 
Rating:
5.0

Customer did not leave a comment.

Vicki House 
Rating:
5.0

This was my drop off location. Staff was very helpful and eager to help with issues I had with the rental.

Julia Sanchez 
Rating:
5.0

Vehicle wasn’t the cleanest (cup holders, dusty, floor dirty), but it almost has 80,000 miles on it. The guy was super friendly & helpful, & easy to pick up and drop off.

Brandon Roth 
Rating:
4.0

Customer did not leave a comment.

Louann Davidson 
Rating:
5.0

Good experience

SriHari Uppalapati 
Rating:
5.0

Customer did not leave a comment.

Cliff Bostrum 
Rating:
5.0

We did not use the dolly which was affixed into our truck. We did the move and on our way home to drop off a few minimal items and when we opened the back of the truck the dolly had fallen over and broke the zip tie. We were charged and I understand but we did not use it.

Hridi Heffelfinger 
Rating:
5.0

Extremely convenient and organized, which made pick-up very easy and timely. Overall a great experience.

Chad Stover 
Rating:
5.0

The staff was very accommodating and the equipment was good. There's no reason to own a trailer when it's this easy to rent and return. Very good value and service.

DAVID DILL 
Rating:
5.0

Customer did not leave a comment.

John Dritt 
Rating:
5.0

Customer did not leave a comment.

Sebastian Downs 
Rating:
4.0

The owner was extremely nice. Very professional, made sure everything was hooked up properly. He called me the day after the rental to make sure all went well.

Maren Uziel 
Rating:
5.0

Customer did not leave a comment.

Carlos Cuberos Campos 
Rating:
5.0

Customer did not leave a comment.

Tom Karnofel 
Rating:
5.0

Dropped it off using the U-Haul app, went through that process, dropped the key off then left.

Michaela Nelson 
Rating:
1.0

Customer did not leave a comment.

Semih Cetin 
Rating:
5.0

The staff was great!

James Tillman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kamalkumar Amin 
Rating:
5.0

Great location. In out quickly.

DOUGLAS HALE 
Rating:
5.0

Customer did not leave a comment.

DENNIS LARR  |  Overall Experience 
Rating:
5.0

Overall good storage facility in every way. Nothing bad to say about this place.

ALLEN MOSSGROVE  |  Overall Experience 
Rating:
1.0

I rented a car for two days and did not finish the work. The owner of the shop called me and told me not to come to his shop again. becuase I was late I pay any amount for an extra day from my money and it is not free, but the owner of the shop thinks that I rented the car on his personal account

Alaa Alsulaiman 
Rating:
5.0

Customer did not leave a comment.

Kartik Boga 
Rating:
5.0

Customer did not leave a comment.

Nancy Rutkowski 
Rating:
5.0

It was easy and quick. The gentleman who helped us was very professional and polite and organized. The cargo van was spotless. Would definitely recommend. Way better and easier than trying to rent from Home Depot.

Mark Snedeker 
Rating:
5.0

Customer did not leave a comment.

Tom Boyd 
Rating:
5.0

Customer did not leave a comment.

Son Pham 
Rating:
3.0

Great place if you do not need climate control storage!

Lise Smolak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Rovtar 
Rating:
5.0

Customer did not leave a comment.

DAVID MILLER  |  Overall Experience 
Rating:
5.0

For 71 miles of drive I ended up filling the 12 gallons of GAS. Looks something wrong with milage of this Truck

Ramesh Gugulothu 
Rating:
5.0

Great experience, thank you.

STEVEN SHERMAN 
Rating:
3.0

Customer did not leave a comment.

Loren Moore 
Rating:
5.0

Excellent facility for storage. Thanks to Rob

William Lineberry  |  Overall Experience 
Rating:
5.0

Ron was great to work with. Will definitely be renting again in the future.

Rick Pepicello  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LIZA BONILLA  |  Overall Experience 
Rating:
5.0

Great service by Ron and all HMS staff. Besides storage, I rented a U-Haul vehicle a few times with satisfaction. I will highly recommend HMS.

Jack Higgins  |  Overall Experience 
Rating:
5.0

The Manager Ron was great! We will be back just because of him ....

Clifford Lanthorn  |  Overall Experience 
Rating:
5.0

Management is great at this location. Would highly recommend!

MARY DICKINSON  |  Overall Experience 
Rating:
5.0

Thank you for being so flexible with our needs and changing timeline

Nilda Cortes  |  Overall Experience 
Rating:
5.0

Had a unit here for years thanks for everything.

CECIL HAMILTON  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Tim Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY GUTH  |  Overall Experience 
Rating:
5.0

Ron was exceptionally helpful the whole time. Great customer service.

RICK PEREZ FITNESS EXPERTS  |  Overall Experience 
Rating:
5.0

I would definitely recommend this facility and already have, to my fellow police officers of CPD. I only moved because I needed a larger space. Thanks and stay safe!

CARLYSLE COLEMAN  |  Overall Experience 
Rating:
4.0

We were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.

Morgan Baughman  |  Overall Experience 
Rating:
4.0

The owner is very nice.

Brook Harter  |  Overall Experience 
Rating:
5.0

None

JOSHUA PAPWORTH  |  Overall Experience 
Rating:
3.0

The facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.

JANA JOHN  |  Overall Experience 
Rating:
5.0

Convenient location - quick and easy to get set up - highly recommend!

MATT SCHMITTER  |  First Impressions 
Rating:
3.0

I would not use this service again as the dates were wrong and both Uhaul and Hold More self storage had no idea why a service fee was charged or held after the mistake...until now obviously.

Privacy Request  |  First Impressions 
Rating:
4.0

Great location. Very friendly and helpful staff. The rates are good compared to other storage companies in the area. I would rent a uhaul from this location again to move in the future.

Privacy Request  |  First Impressions 
Rating:
5.0

Facility very clean and professional.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top