Very kind individual and made the finishing process very easy and efficient.
Joshua Aguayo
Customer Reviews for Hold More Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was nothing wrong with the truck itself or the place that rented it to me. The app malfunctioned and it was at night, cold outside and it took me over an hour to remedy. Luckily Shaquitta Taylor was helpful when I called. However, we had to jump through many hoops to finish the transaction to merely get the keys. Part of the process required me to have her call someone of my choosing (a random friend) & they had to verify they knew me (?) I do not understand the rationale for that requirement. Luckily I had someone with me to achieve that, or else I may not have been able to receive the vehicle. I had submitted my license and credit card via the website, but the app did not have it. The app was a continuous refresh symbol & never resolved. It was a very frustrating & lengthy process. I'll never rent via the after-hours method again.
Holly JosephThe local agent in Lewis Center directed me to a drop off location in a bad neighborhood with on space to drop off and less than half a mile away was a full service U-haul owed facility. This was tremendously inconvenient and a little dangerous. In fact the location he sent me to told me they had no space to receive the unit.
Ian AlexanderThese guys are great to deal with. Very helpful and knowledgeable about towing. They made sure I was ready to go.
Glenn HillU-Haul app could be made easier to use
William BlaisGreat location. Great staff at pick up and drop off. One of the best places I have rented a U-Haul from.
Matthew ProtoThank you for great and flexible service!
Steve HarderI am contacting corporate to discuss how unprofessional these employees were.
Brandon HoweU-Haul indicated I should drop it off on December 31 by 3:20 PM. The note on the door said that they had been closed since December 23 and would not open until January 2. What was the point of dropping it off at this location?
Lester OnwellerCashier was amazing, friendly and knowledgeable. Will definitely use this location for future needs
Brian BaranVery professional, helpful and polite
Isaac GriffinThank you for getting the truck warmed up and frost off for us!
Jenny LemonsFront desk officer is very good and helpful
GOPINATH DAMAMStaff is always friendly and prepared. Equipment is always ready and well maintained. Would highly recommend this location.
JAMES HIGHFIELDThat was my best visit to Uhaul ever. He greeted me upon arrival with a smile and great conversation. He explained all my options and checked me in . I highly recommend this location as well as employee. Job well done. 💯
Robert JohnsonGreat place to get your Uhaul
Glenn HillRon was great to work with .
Kenneth CoontzGreat staff and easy process which was very affordable. Will use them again.
Jerry DouglasGreat customer service, quick, convenient, and loved driving the new van!
Melissa ShimpFANTASTIC! Everything was seamless and easy! He was so pleasant and helpful! Highly recommend this location for service and quality of equipment.
Patricia RudolphI can’t ask for more… excellent costumer service… the truck was in excellent condition absolutely clean … I definitely will recommend you guys… congratulations for a great service!!
Timothy PettitVery helpful. Helped make sure everything was hooked up properly.
Michelle NewsonFast and friendly service. Easy process. Highly recommend!
Kim bakerIt was all good till I fell off the trailer hurt my arm fell bad had to go to the er
Donny AndrixEverything was smooth from start to finish!
SEAN MCKELLEYSmooth pickup and dropoff. Equipment worked perfectly.
WILLIAM MillerThe number of screens I had to go through to FINALLY get to the checkout screen was the most ridiculous collection of nickel and dime unnecessary stuff I have ever seen. I'll think twice before I consider Uhaul again.
Craig HendersonCustomer service at the pick up location was excellent. The gentleman there was very courteous, helpful and professional. The location was very clean. The equipment was in excellent condition. Excellent experience.!
David NelsonEverything was ready to go. We were late to pick up the truck and they called just to make sure everything was OK
Amy fidlerThis was my drop off location. Staff was very helpful and eager to help with issues I had with the rental.
Julia SanchezVehicle wasn’t the cleanest (cup holders, dusty, floor dirty), but it almost has 80,000 miles on it. The guy was super friendly & helpful, & easy to pick up and drop off.
Brandon RothGood experience
SriHari UppalapatiWe did not use the dolly which was affixed into our truck. We did the move and on our way home to drop off a few minimal items and when we opened the back of the truck the dolly had fallen over and broke the zip tie. We were charged and I understand but we did not use it.
Hridi HeffelfingerExtremely convenient and organized, which made pick-up very easy and timely. Overall a great experience.
Chad StoverThe staff was very accommodating and the equipment was good. There's no reason to own a trailer when it's this easy to rent and return. Very good value and service.
DAVID DILLThe owner was extremely nice. Very professional, made sure everything was hooked up properly. He called me the day after the rental to make sure all went well.
Maren UzielDropped it off using the U-Haul app, went through that process, dropped the key off then left.
Michaela NelsonThe staff was great!
James Tillman | Overall ExperienceGreat location. In out quickly.
DOUGLAS HALEOverall good storage facility in every way. Nothing bad to say about this place.
ALLEN MOSSGROVE | Overall ExperienceI rented a car for two days and did not finish the work. The owner of the shop called me and told me not to come to his shop again. becuase I was late I pay any amount for an extra day from my money and it is not free, but the owner of the shop thinks that I rented the car on his personal account
Alaa AlsulaimanIt was easy and quick. The gentleman who helped us was very professional and polite and organized. The cargo van was spotless. Would definitely recommend. Way better and easier than trying to rent from Home Depot.
Mark SnedekerGreat place if you do not need climate control storage!
Lise Smolak | Overall ExperienceFor 71 miles of drive I ended up filling the 12 gallons of GAS. Looks something wrong with milage of this Truck
Ramesh GugulothuGreat experience, thank you.
STEVEN SHERMANExcellent facility for storage. Thanks to Rob
William Lineberry | Overall ExperienceRon was great to work with. Will definitely be renting again in the future.
Rick Pepicello | Overall ExperienceGreat service by Ron and all HMS staff. Besides storage, I rented a U-Haul vehicle a few times with satisfaction. I will highly recommend HMS.
Jack Higgins | Overall ExperienceThe Manager Ron was great! We will be back just because of him ....
Clifford Lanthorn | Overall ExperienceManagement is great at this location. Would highly recommend!
MARY DICKINSON | Overall ExperienceThank you for being so flexible with our needs and changing timeline
Nilda Cortes | Overall ExperienceHad a unit here for years thanks for everything.
CECIL HAMILTON | Overall ExperienceExcellent customer service!
Tim Adams | Overall ExperienceRon was exceptionally helpful the whole time. Great customer service.
RICK PEREZ FITNESS EXPERTS | Overall ExperienceI would definitely recommend this facility and already have, to my fellow police officers of CPD. I only moved because I needed a larger space. Thanks and stay safe!
CARLYSLE COLEMAN | Overall ExperienceWe were pleased with out experience but it would be nice to have some additional lighting. I wouldn't go there after dark by myself because our unit was completely in the dark.
Morgan Baughman | Overall ExperienceThe owner is very nice.
Brook Harter | Overall ExperienceNone
JOSHUA PAPWORTH | Overall ExperienceThe facility was what we needed for our transition. Earlier or later business hours would have been more convenient in some cases, however, that was not a deterrent for us using the facility.
JANA JOHN | Overall ExperienceConvenient location - quick and easy to get set up - highly recommend!
MATT SCHMITTER | First ImpressionsI would not use this service again as the dates were wrong and both Uhaul and Hold More self storage had no idea why a service fee was charged or held after the mistake...until now obviously.
Privacy Request | First ImpressionsGreat location. Very friendly and helpful staff. The rates are good compared to other storage companies in the area. I would rent a uhaul from this location again to move in the future.
Privacy Request | First ImpressionsFacility very clean and professional.
Privacy Request | First Impressions