Customer Reviews for Hobby Carwash and Storage
(U-Haul Neighborhood Dealer)

37 reviews

7820 Rockhill St   Houston, TX 77061

(713) 663-7112

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed-Thur: 10 am–4 pm
  • Fri-Sat: 10 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(713) 663-7112

7820 Rockhill St
Houston, TX 77061

Services at this Location:

Office Hours

  • Mon-Tue: 10 am–5 pm
  • Wed-Thur: 10 am–4 pm
  • Fri-Sat: 10 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Ava Adams 
Rating:
5.0

Customer did not leave a comment.

Sedrick Taylor 
Rating:
3.0

Customer did not leave a comment.

RAMSEY FOSTER 
Rating:
2.0

There wasn’t any room to park the truck anywhere. I couldn’t navigate the parking lot in the 15 foot truck. I had to leave it where they said not to leave it.

Nicholas Boyd 
Rating:
1.0

I showed up and nobody was there to talk to and the inside of the building smelled like cigarettes and was very hot. There was cigarette butts all over the floor of the entrance. The U-Haul van itself smelled horrible, which gave me migraines from driving and smelling that horrible smell the entire time I will definitely not be recommending this place at all.

Michael Rangel 
Rating:
1.0

Told us we could drop off the dolly at any location but was a lie. Dolly was damaged and had a bubble in the tire but let us take it anyway.

Jose Gomez 
Rating:
1.0

Customer did not leave a comment.

Joseph Jones 
Rating:
3.0

Customer did not leave a comment.

Ivy Chatman 
Rating:
1.0

never returning

Daylin Mendoza 
Rating:
1.0

Cobran demasiado y no es justo😡

Claudia Villagomez 
Rating:
1.0

verry slow , cared more about lighting her candles than recognizing . a customer . Dropped the F-bomb about every 10 words . Began telling me how u-haul really Fu-ked me charging me for 4 days rather than what i really need , the trailer wasn't even hooked up right , about 2 blocks away i had to stop an titan the tung , Sorry to have t send this . I feel u-haul deserves better representation .

Marvin Harris 
Rating:
5.0

Tiffany is amazing and help me alot . She is a great person

Mahar Yagini 
Rating:
5.0

Great customer service EVER!! Love love love

Shai-Shonnie Thomas 
Rating:
3.0

Peopleare trying to move and really can't afford the wait time. There should be more experienced personel on site for the truck rental part of storage centers. If you say 1 day rental it should be 1 day not 2 .

linda theiss 
Rating:
2.0

I was over charged if i wouldve went to the one on gulf fwry i wouldnt be charged 200 over a 25 mile drive!!!!!

Jonathan Carter 
Rating:
1.0

when you arrive and you let the agent know you are there to check-in for your reserved truck, stop what you re dping and don't say Ill be right with you while you are outside doing other jobs aand you are the only person to check you in.

DAVID WOERNER 
Rating:
5.0

Everything was perfect. I will definitely use this location again and recommend it to friends/family.

EDUARDO LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Juvenal Trevino 
Rating:
1.0

Two hours after my drop-off my account had not been closed. Even though pick up location and uhaul customer service could find my contract in the system, the drop off location could NOT. I was told the manager would check into it, after ANOTHER hour passed! Then, I was told I dropped off an hour late even though my pic of the mileage/fuel gauge showed different. I was accused of threatening the employee that couldn’t find the contact-because I said “If uhaul charges me additional charges this gonna be ugly and just bad”. Meaning I had NO money in my account and would overdraft. But I wasn’t given the chance to explain before being accused of threatening . Now the focus isn’t about the truck I “still had” but my misunderstood threat! Horrible day that ended with the drop off location hanging up in my face without listening to why I was concerned that a $190 contract was still open over 2hour AFTER I dropped off. Thanks uhaul customer service being the middle man and calling me to clear up the situation. If I have to use this drop off location again, I’ll just go turtle back! Thanks but no thanks

Caretta Burnside 
Rating:
1.0

Mileage was incorrect, so when dropping off uhaul I was unable to check in. I had to call the 1800 number and still couldn’t get things resolved until I went in person. And even then things didn’t resolved.

Sophia Vargas 
Rating:
1.0

The trailer I reserved was not available at the pickup point. I was not offered the $50 reimbursement as per company policy. I was also charged a "wrong drop off point" fee that was due to a mistake made by the uhaul employee. I was told that I need to contact the pick up point because they are denying this. Why would I, as the customer, have to do that? I feel like that is something you should handle internally. I made reservations for a car hauler trailer online. I put the correct pickup point and drop off point that I needed. I still have the email to verify this. When I arrived at the pickup point, the trailer I reserved was not available. According to uhaul policy, I should've been given $50 for that alone. A different size car hauling trailer was available, but the reservation I made could not be used for that trailer. The lady behind the counter reached out to a manager, and with his help they cancelled my reservation and set up the rental for the trailer that was available. The uhaul employee put the wrong drop off address, and at no point was I given a chance to review the paperwork. She came out and assisted with hooking up and took pictures. She did not give me any copies of any paperwork. Either, you can look into this and verify, or I will keep escalating. I'd also like a response for the $50 I should've received for not having my reservation available. I was willing to overlook this when I was offered the other trailer that was available, but now that I'm being raked across the coals for your employees honest mistake, I'd like to get paid as well.

William Harrison 
Rating:
2.0

Hard to park trailer

Jamie Scharer 
Rating:
5.0

Billed me one price, then charged my card something else upon return. Still haven't answered why this happened yet!

Tameeker Boykin 
Rating:
5.0

Every professional service and friendly. She even take yours time to show us where to park the return trailer

Andy Hin 
Rating:
4.0

Thanks for your feedback regarding reservation. On point

Charity Harris  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jorge Ramirez 
Rating:
5.0

Customer did not leave a comment.

Juanita Rivera 
Rating:
5.0

Drop off location should be noted on the pickup documents. It wasn't easy trying to locate one near destination.

lawrence oseghae 
Rating:
1.0

I showed up and the door to the office was locked. I tried to complete the rental on the app and it was horrible. The agent wasn't real responsive and the texts were just short and quick. I did not get a copy of my receipt.

Kenneth Lulue 
Rating:
2.0

The lot was not attractive and I did not like the lack of security.

KAYLA LEE  |  First Impressions 
Rating:
4.0

Staff was very nice, unit seem safe and secure

JEFFERY GREER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Manuel Perez 
Rating:
4.0

This is a storage shed with car wash. The office wastempora0 locked during business hours and I had to ask around and go through a chained fence to find the attendant who lives in back. I was attended by Danny Ashbury, a polite, intelligent young man who was expecting me. Danny was efficient and correct. I needed to go to Hobby airport and Danny took me there personally, having to avoid huge traffic jams. 6 star service from a young man who went above the call of duty to make U Hauls customer service legendary.

Fred Hamblen 
Rating:
3.0

Customer did not leave a comment.

Russell Kelly 
Rating:
1.0

Vehicle was an ashtray. The smell was so bad I had a headache on the drive home and had to return it before I could use it in concern of my furniture smelling like cigarettes after using it. I will never go to this location again.

Daesik Park 
Rating:
2.0

Customer did not leave a comment.

Juan Rosario 
Rating:
1.0

Worst costumer service experience. Office smelled like cigarette. Storage facility smelled like urine, storage room walls were coming apart and gave me the wrong key to the gate.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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