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Lonnie D.
Customer Reviews for HMC Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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It was all good. Christy was a great help.
Joyce S.Christy was very helpful, kind and patient. I had heard bad things about the Chewelah location BEFORE Christy started working there. I'm glad I rented from U-haul. ¡Gracias!
Joyce S.The process was very smooth.
Robert T.The people in Chewelah are really nice
paul G.Good job
Marvin V.Morgan provided a superior level of service, not only to me but also to the high-touch customer after me. He was knowledgeable about the equipment and provided insights during my trailer pick-up. Morgan's service was a compelling reason to use UHaul - at this location or any - again in the future.
David A.Service and equipment were all we could ask for. Thank you so much for being there. I can't think of anything that could have improved our experience.
SUSAN E.Great service.
Mark C.Everything was as advertised. Would recommend to others.
Amy K.Nobody available by phone or present during the afternoon when we wanted to check in. Instructions not clear for parking and leaving the van. We just parked next to another van and slipped the key through the mail slot in the door. Should have had clear, detailed instructions posted on outside of building. We were there at 4 pm.
Susan B.Everything was perfect. Great service! I am very pleased.
EDWARD Z.everyone was friendly and helpful. very easy to drop off.
Kristian H.There was no one working at the drop off location mid day. There was a phone number posted on the door which I called. The fellow was helpful. I dropped off the trailer yesterday and still have not received an email confirmation as he indicated I would.
EDWARD O.Extraordinario servicio al cliente
mitzie B.They were not open when I arrived on the date and time scheduled and reserved.
Edwin D.They are extremely helpful and I appreciate their knowledge and input.
Roberta S.Help the owners by having ether software do there customers aren't waiting so long because the software keeps crashing especially if there in a hurry they can loose customers very fast that way it's nit the facilities fault uhaul has bad or non updated software
Lillian D.The young man there was very personable and accommodating.
Andrew M.U-Haul: EITHER STOP BUY TRUCKS WITH GOVERNORS OR ACTUALLY TELL YOU CUSTOMERS IF THEY ARE GOING TO HAVE TO DEAL WITH ONE. YOU MADE MY TRIP AWFUL TWICE BY GIVING ME THE WRONG TRUCK SIZE AND STICKING ME WITH A ****ING SPEED GOVERNOR. I WILL NEVER EVER USE YOUR SERVICE AS LONGS AS I LIVE AND RECOMMEND NO ONE ELSE USE YOUR SERVICE EITHER!!
Caleb C.No one there or answered or calls.
sandra R.They were closed when I dropped the truck and dolly. The schedulers on the phone were great and saved me two hours of driving. I was super impressed with UHaul overall.
Christi M.A little cleaner atmosphere. I know it is going threw a management change so expect u Haul to bring it up to specs...
Dave M.Awesome service
Victor A.Please let them know the rental is very sparsely equipped for a driver
Steven B.manager was great...truck ran well and I plan on using it again soon for another job...
Gary C.Very nice, friendly, easy drop off. I am definitely using UHaul service for my future needs.
David C.The owner was not at the location at the time he stated. We had to wait for him.
Rocky V.Awesome customer service, Riley was very professional and courteous with the paperwork and lined me up with the towing hitch and lights as well as showing me hook up procecedure. Would definitely recommend his U-Haul business.
Joseph M.Have had "So-So" experiences with U-Haul locations in the past BUT this location is a joy to rent from. Always friendly, always helpful! Highly recommend!
Neil B.Riley was great to work with.
tanya C.Nothing to improve. Service was fast and friendly.
EDWARD Z.The trailer drop off is slightly uphill. Otherwise this location is easy to deal with.
Katherine A.I was sent to Cheweiah to pick up truck witch added miles to trip. This contributed to the over mileage charge. Not good.
leonard F.Service was great. Noted many rentals at this location that I could have used 500 miles away. Oh well.
Charen M.All good!
Eric A.The staff at HMC gave great advice on pre-arranging a cost conscious rental for my situation. On the day of the pickup of my 15 foot truck they had me out the door and down the road in my rental in less than 10 minutes after I walked in their door. Great job- thanks!
MARK M.Nice folks at Chewelah U-Haul
norman B.This was not the site originally reserved. It was quite disruptive to our moving plans to have the location changed at the last minute.
Steve G.Provide signs to promote online turn in.
matthew W.Staff was very easy to work with. Yard had ample room for maneuvering of trailer.
Dale N.Your doing just fine!
Neil B.Easy to work with - thanks.
Peter G.Very nice people. Also quick too, I gave them practically no warning of what I needed and they had it ready to go even before I got there. (I called) great place!
craig A.I was suppose to drop off at loon lake washington but the lady that ran location was not there during business hours and her husband was a vile man who refused to allow us to wait for her so I could take care of my cash deposit. Sat there patting his pistol on his side and then called the sheriff. Even though uhaul gave me a $50 credit for my next rental, i will never rent from them again. I had to go an hour out of my way to drop of dolly and me my sons were threatened and then told to leave where I was to drop off. Beware of Loon Lake, Washington location.
elizabeth F.The owner was amazing and real helpful. As for the car dolly, the truck I was trying to haul was too wide so I spent 40 bucks for a dolly that I wasn't able to use.
MATT M.The customer service at both the Chewelah office (Will) and the Mount Vernon office was superior. The experience was flawless! Thank you Again! Sherri Prather
Sherri P.