Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend providing tire chains in the winter since the trucks don’t have 4 wheel drive. I was towed out of snow drifts 3 times in the last two days. Chains would have helped.
Stephen Raines
Rating:
4.0
Customer did not leave a comment.
DEBRA HOPKINS
Rating:
5.0
Customer did not leave a comment.
Russell Peck
Rating:
5.0
Customer did not leave a comment.
Danny Carson
Rating:
5.0
Advertising where it’s at would be great
david simpson
Rating:
3.0
Customer did not leave a comment.
Ron Schroeder
Rating:
5.0
Customer did not leave a comment.
chris driver
Rating:
5.0
Customer did not leave a comment.
Allen Carson
Rating:
3.0
We had a hard time returning the trailer on line. When returning it it was trying to get our location. My location ony phone was turned on but it kept spinning trying to find location. It was late and we finally just left as we have a big travel day planned.
David Brennaman
Rating:
5.0
Overall experience was good. I will definitely use them in the future.
AMY PERKS
Rating:
4.0
Customer did not leave a comment.
NICK LAGODNY
Rating:
5.0
No improvement everything was exceptional including the customer service agent from this particular location
chris driver
Rating:
5.0
Customer did not leave a comment.
BEN SIMPSON
Rating:
5.0
Customer did not leave a comment.
Otis Olinger
Rating:
5.0
Customer did not leave a comment.
Jennifer Jacobs
Rating:
5.0
Customer did not leave a comment.
Timothy F Heaton
Rating:
5.0
Customer did not leave a comment.
Rebecca Mcmullen
Rating:
5.0
I am really impressed with the electronic check- in system. It all went well over my phone. Thank you for an automated experience that actually gets things right.
GINA REED
Rating:
4.0
Customer did not leave a comment.
Tiffany Terrell
Rating:
5.0
Customer did not leave a comment.
Lori Robinson
Rating:
5.0
Customer did not leave a comment.
Robert Lee
Rating:
5.0
Customer did not leave a comment.
robert quick
Rating:
5.0
Customer did not leave a comment.
SHARON CLEMONS
Rating:
5.0
There’s nothing to improve on from this location! The woman in charge, Brandi was amazing! Will use this location again!
mason davis
Rating:
5.0
Amazing people to rent from
robert quick
Rating:
3.0
Customer did not leave a comment.
Bobbi Snell
Rating:
1.0
The first truck had a severe oil leak from the axle. The second truck I wasn’t told to take pictures of the odometer. I drove it 130 and has charged for 210. Because I didn’t take pictures of the odometer I don’t have a case. Protect yourself from uhaul and take pictures of everything or use someone else.
JOHN ADAMS
Rating:
5.0
Customer did not leave a comment.
Michael Bloss
Rating:
5.0
Customer did not leave a comment.
CHRISTENDA MOZINGO
Rating:
5.0
The service that I received was so excellent, Ms Brandi Miller was so extremely helpful, I do not think there is any need for improvement.
klaus karbaumer
Rating:
5.0
Customer did not leave a comment.
Stanley Coulson
Rating:
2.0
Tuff getting trlr parked dropped within perimeter
James Clark
Rating:
5.0
They were great and made it easy and good
Terry Roberts
Rating:
5.0
Customer did not leave a comment.
Erica Zack
Rating:
5.0
Customer did not leave a comment.
PAMELA FLETCHALL
Rating:
5.0
Brandi was wonderful, knowledgeable and very helpful.
mark garges
Rating:
5.0
Customer did not leave a comment.
Virginia Hutchings
Rating:
5.0
Customer did not leave a comment.
Troy Bollmann
Rating:
5.0
Customer did not leave a comment.
Terry Roberts
Rating:
5.0
Customer did not leave a comment.
James Rissler
Rating:
4.0
Customer did not leave a comment.
TERENCE LEIBOLD
Rating:
5.0
Customer did not leave a comment.
Michael Lewis
Rating:
5.0
All good
MICHAEL TOWNE
Rating:
3.0
Customer did not leave a comment.
Terry Brown
Rating:
5.0
Customer did not leave a comment.
Clyde Hosman
Rating:
5.0
Customer did not leave a comment.
Brian Dodrill
Rating:
5.0
Customer did not leave a comment.
Mark Devilbiss
Rating:
5.0
Very professional and helpful
MICHAEL SEABAUGH
Rating:
5.0
Customer did not leave a comment.
steve slade
Rating:
5.0
Customer did not leave a comment.
Kathleen CRITCHFIELD
Rating:
5.0
Great and fun people to work with.
Arin Jones
Rating:
5.0
Customer did not leave a comment.
James Meals
Rating:
5.0
Customer did not leave a comment.
James Meals
Rating:
5.0
The gal was so kind and helpful, making extra effort when we had a request to print out our beginning and ending miles for records for our mother’s estate.
KELLY Bertram
Rating:
3.0
They misquoted me and never showed me any paperwork. I called uhaul to work this out and was told I would receive a call back before being charged but never was then received an email with my charges today without a call. I will just hire movers next time and not use uhaul.
Jason Keough
Rating:
5.0
Great location and great customer service.
DANIEL MILLER
Rating:
5.0
Customer did not leave a comment.
John Milholland
Rating:
5.0
Customer did not leave a comment.
katherine brown
Rating:
5.0
Customer did not leave a comment.
ETHAN JOHNSON
Rating:
5.0
Staff was super friendly. In and out.
jim morrison
Rating:
5.0
Customer did not leave a comment.
ANTHONY GRIMES
Rating:
5.0
The place I picked it up wasn't the problem! They were the only ones that helped me. I will never use uhaul ever again. Everytime I called i either got the run around or got treated like crap!! Then I see you still changed me for bring it back late even knowing it was your guys fault that I was late bring it back. Also I had to spend 130 dollars on a hotel because of everything that went wrong because of you guys!
Rebecca Moppin
Rating:
5.0
Offer more choices for drop off and allow multiple payment tenders.
David Clemmensen
Rating:
3.0
Make sure the equipment is as clean as it was when it was rented before charging a cleaning fee...
James Hallock
Rating:
5.0
Great place!!
DANIEL MILLER
Rating:
4.0
Customer did not leave a comment.
Darla Drager
Rating:
4.0
Customer did not leave a comment.
Darla Drager
Rating:
5.0
Customer did not leave a comment.
Alysiah Whittaker
Rating:
5.0
Great service
Michael Enloe
Rating:
5.0
Customer did not leave a comment.
Bob McGinley
Rating:
5.0
Nothing, Laurie in Cameron was outstanding during pick up and Ross was great at drop off.
David Clemmensen
Rating:
5.0
Customer did not leave a comment.
Rian Brant
Rating:
4.0
Had a scheduled pickup, owner at this location on the day of the pickup made a dr appointment which in turn we had to figure out how to recieve the trailer and.more. very inconvenient.
Terri Silver
Rating:
5.0
Very easy and a great price!
Doug Linhart
Rating:
5.0
Customer did not leave a comment.
Sue Tangen
Rating:
5.0
Quick, easy, and an economical price! Nice trailer. Saved our furniture from the rain.
Doug Linhart
Rating:
5.0
Customer did not leave a comment.
MICHAEL HENDERSON
Rating:
5.0
Only issue was the license plate is expired on this trailer.
Robert Singer
Rating:
3.0
the trailer was not cleaned after the last user. The renting location had trouble with the u-haul web site
Wayne Miller
Rating:
5.0
Customer did not leave a comment.
Alicen Parrish
Rating:
5.0
Customer did not leave a comment.
Anthony Egbert
Rating:
5.0
Customer service was awesome, everything was smooth with the transaction and rental. Have always used U-HAUL for my moving needs, and always will
JERRY NICAS
Rating:
5.0
service was excellent.
Joshua Singleton
Rating:
4.0
Customer did not leave a comment.
MICHAEL SCHIEBER
Rating:
5.0
Customer did not leave a comment.
BRANDI WALKER
Rating:
5.0
Customer did not leave a comment.
Lavern Ritchey
Rating:
4.0
Customer did not leave a comment.
Jessica Bertoncino
Rating:
5.0
Awesome service. Great staff
Troy Fisher
Rating:
5.0
Customer did not leave a comment.
Corey Simans
Rating:
5.0
Customer did not leave a comment.
Robert Skouby
Rating:
5.0
Customer did not leave a comment.
blaine kunzler
Rating:
2.0
Very poor customer service. They need training on how to help people and how to use the uhaul system.
Ryan Redford
Rating:
5.0
I had to cancel my 9:00 pickup time, and the staff was very understanding and helpful. I would recommend this service.