Comentarios de los clientes para Hiram Food and Fuel

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Hiram Food and Fuel

Clasificación general:

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Ricky P.
Clasificación:

Great truck , just what we needed ! Thank you

Joan T.
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El cliente no dejó un comentario.

Brandon C.
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El cliente no dejó un comentario.

chris I.
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Return parking is a nightmare during after hours.

Ana F.
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El cliente no dejó un comentario.

crystal J.
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I've lived in the area almost 19 yrs and never had a need for using a uhaul locally until yesterday July 14' 2020. I have never personally rented one on my own. So I had no idea what to expect. I was very pleasantly surprised at how easy they made it. Got the perfect sized' small truck! It was exactly what I needed. Very clean inside the cab and in good running order. Seats were very comfortable. Air conditioning worked great. There was even a fuel economy gauge to help with saving gas while driving. Very easy to drive. When I returned it i could not believe how easy that process was! If I need a truck again I will definitely go there and highly recommend to others. Thanks so much!

Ardelia H.
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Move it somewhere else the people was not friendly at all

bennie G.
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El cliente no dejó un comentario.

Steven H.
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El cliente no dejó un comentario.

Randall M.
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El cliente no dejó un comentario.

joseph S.
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Truck had cigarettes ashes all over the engine cover in the cup holders, inside back had dirt and mud all over, had to clean before loading. Told him I needed to drop off in Princeton il instead of at Charles because I had a delivery there, all he did was mumbled and did not put down Princeton.

Jeffrey S.
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El cliente no dejó un comentario.

Melody A.
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El cliente no dejó un comentario.

Sierra B.
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El cliente no dejó un comentario.

William K.
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El cliente no dejó un comentario.

Danny eugene B.
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El cliente no dejó un comentario.

Edward T.
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Windshield wipers in poor condition

marvin lee L.
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El cliente no dejó un comentario.

mario L.
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Refer them to a different U-Haul dealer these people would rather deal with the customers coming in the store instead of the U-Haul customers they don't know how to check you in or out they had me in that store for an hour I missed a whole days work and I had to pay people for working that did not get a chance to work it took a week to check the truck year I would never go there again And that was after my reservation that I reserve every Monday for a whole week was changed 20 minutes before pick up and I had to go 10 extra miles out of the way to get there in 10 extra miles to get back it was not a good experience

Patrick P.
Clasificación:

The lady didnt seem to care about me dropping off the uhaul, she just took the key and asked me to walk out, take a picture of the gas and mileage, and return to her. She wrote some info down on a scratch piece of paper and said I was good to go.

Donna W.
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You have to wait after customer even those who come after she starts serving you. The truck needed to be swept out as rice and other trash was on the floor.

David A.
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Give equal preference to U-haul and other customers when they are waiting in line.

alisa B.
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The employee checked us out quickly and efficiently.

ROBERT K.
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Keep up the good work. The Staff was very helpful, knowledgeable, and pleasant to do business with.

Jonathan D.
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El cliente no dejó un comentario.

JASON L.
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Place was scary. It was a gas station with 3 sketchy dudes sitting outside and the inside was like something from a Star Wars bar scene. The person who helped me, however, did an exceptional job.

James S.
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El cliente no dejó un comentario.

Amanda G.
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It was kind of confusing since the drop of was inside a gas station.

Gwenette B.
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I included a hand dolly when I reserved the truck. When I went to pick up the truck there was no hand dolly available. I was told by the clerk to go to another u-haul location to get one. I was concerned about adding to my mileage unnecessarily so I asked the clerk if she could call another location for me. She quickly said no I don't know their number!! I found that to be horrible customer service that you couldn't check another location for me!!!

Jennifer H.
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El cliente no dejó un comentario.

Geralyn F.
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Well maintained. A/c, heat. Aux hook-up. Smooth ride. We had a long drive and found it easy to drive and comfortable was quite surprised considering it's a truck.

Noah S.
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El cliente no dejó un comentario.

Sidney K.
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Uhaul Rep was on the phone with someone speaking another language the whole time I was being processed. She took a good bit of time. THIS WAS AFTER I WENT TO MY ORIGINAL LOCATION TO GET A TRAILER THAT WAS RESERVED AND THEY WERE CLOSED! I spent time and money because the location decided the were not gonna open on time.

Candice S.
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El cliente no dejó un comentario.

Eddie E.
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El cliente no dejó un comentario.

kelly L.
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They were very helpful, and service guy was awesome..defiyuse this location again.

deneen S.
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El cliente no dejó un comentario.

ciera E.
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The people who the establishment are extremely rude and unprofessional. The truck was dirty front and back and smelled of cigarette smoke and wet dog. I will never pick up at this location again!!!!

MICHAEL M.
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El cliente no dejó un comentario.

Camilla W.
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The female that I initially dealt with to receive the keys to the rented vehicle was rude, impatient, & insulting. I had to ask where the auto transport attachment was that I rented and she responded aggravatingly “where is your husband? Doesn't he know how to do that?” Frankly, I'm not married and never have been. But even if I were, she couldn't help herself out of a wet paper sack if she had to considering she didn't know what separate rented attachment was needed, she doesn't care even a tiny bit to take time to explain to the customer how in which to locate what they have paid to rent, and lastly...my “husband” and whatever knowledge he may or may not have is none of her damn business. Awfully presumptive, regardless, to thoughtlessly make such comments as if I was rattling the cage of the wrong wild animal for the needs in which I had. Customer service- someone please teach her what that means and how to represent uhaul in a professional, compassionate, and respectful manner. She needs to start from the very beginning in that course. Or pick a different profession. I will certainly NEVER return to that location for so much as 5 cent piece of bubble gum, much less for rental services for uhaul. Thanks.

Cassandra T.
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Had top go over original mileage, 2 payments made, 85+ 105+ and I was told I'd be billed for one payment of $191+ then be reimbursed the 2 payments. I was reimbursed the $85+ but still being charged the $105+ along with being charged $191+ that's causing my account to be overdrawn due to ya'll's error of double charging. No I'm not happy. I need the $105+ reimbursed! I had $41 until y'all double charged my account. You have your $191 now give me back my $105!

Antonio A.
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The truck had cereal stains near the cup holder

Adam K.
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Cargo Lights we're not working.

Tyson C.
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We did mobile pickup & were first scheduled to pick up at the W. Memorial Dr in Dallas. That location was very poor. I locked my doors as soon as I pulled in. Also, the mobile pickup didnt work so they sent us to a different pickup location. We were an hour late for an appointment we had.

denise K.
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El cliente no dejó un comentario.

Rachel D.
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El cliente no dejó un comentario.

Robert L.
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Exactly what I needed

shrelda D.
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I looked on my bank statement and saw that the returning store had charge my card $12.56 for an unauthorized charge! I took pictures of the gas and mileage when I got in the rental and when I dropped off and both were in guidelines of my rental. I notified my bank of this unauthorized charge!

William B.
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El cliente no dejó un comentario.

Lamar R.
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El cliente no dejó un comentario.

wade V.
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very good customer support

Michelle R.
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They only issue with this location is no supplies at all. Hand truck, appliance dolly etc..

GREG B.
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Super easy rental, ready to go when we arrived, excellent customer service.

Kyle F.
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The Manager, Mr. Ail Patel, was extremely rude to me. He told me I would have to wait over 2 hours until his next shift clerk came to work before he could help me check in my rental truck and receive a receipt. He said I could either wait or go somewhere else. I would definitely not recommend this location to anyone renting a Uhaul

robert L.
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Charged twice by this location. Poor customer service.

Brian W.
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Agent was confused and could not locate proper key. Asked us to try various keys to see if they worked in the truck until we found a key that worked. We discovered after we left that the gas tank was only 1/4 full, and also that that the mileage was off by over 100,000K. When I called, the agent advised me that we we were actually issed a 15' truck versus a 17' truck which we reserved. Agent was rude about the entire thing.

john J.
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When I got the rental agreement, it was unclear that the fuel indicator mark on the agreement was very close to full, but not quite (between 7/8 and full). I drove the truck 7 miles and ended up pumping 7.3 gallons of gas into it, for over $20. When i pointed it out to the clerk, he said he couldn't give me a refund on the gas, even though I filled the truck at HIS gas station. I feel like this was a clever way of getting me to mistakenly pump more gas into the tank than necessary, and I got scammed out of $20 in gas for a 7-mile trip.

Kevin H.
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Have a better sign pointing to direction where UHaul desk is located. Thanks

Rudy W.
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To ensure staff on site perform job as expected to assist the customer and complete return transaction. My experience was unforgettable as the haul agent refused to assist me as being handicapped.

Katherine W.
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El cliente no dejó un comentario.

Cathryn B.
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I have rented twice from this location. Very easy and quick both times. The people are very nice.

KEITH B.
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El cliente no dejó un comentario.

michael C.
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El cliente no dejó un comentario.

ALEXANDRIA P.
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Cashier on duty was rude and unhelpful. We completed the self check in online and uploaded the pictures as requested for the drop off. Instead of accepting the keys for the truck, the cashier proceeded to badger us and tell us that doesn't count. We had to walk back and forth from the store to the truck numerous times to get information which was already sent / given to U-Haul. If that wasn't enough, the cashier proceeded to tell us he would not accept the truck because it wasn't all the way full and we needed to purchase the gas from him. The gas hand literally was a hairline or LESS below the full marker. He was giving us such a hard time, so we called customer service to understand how self check in works and if the cashier was trying to get over on us. The lady on the phone was wonderful and was able to advise the cashier that we had done everything required and he needed to accept the return without imposing any further issues. Having spent the entire day on the road driving, unpacking and moving with three little ones and a dog, this was the LAST thing our family wanted to deal with. If I could have found another return location that wouldn't have taken us over any more of the allotted mileage, I would have. I do not recommend this location at all due to their manner of service and lack of professionalism.

TREVER H.
Clasificación:

This location is very rid and unprofessional. I finally reached the Indian skinny female clerk at the counter after waiting in line for more than 10 minutes, she tells me "you have to wait". Then began taking other customers behind me that wanted to play the lottery or purchase whatever. Knowing that returning the equipment is priced by time returned. After waiting in line again for another ten or so minutes she finally go to the machine to check me in and stated that my price have increased from $80 to $115. When I ask why she began to frown and say " your card is billed for $115". I asked politely can you explain why and let me get my copy from checkout three days ago. I then asked what her name and she would not tell me. She then continued taking customer playing the lottery saying "you went for 4 days". I replied no 20th to 23rd is not 4 days. I then asked the man that checked me out whats his name he stated Sam then proceeded to put his head down. I said I can tell you are lying your name is not Sam. So called Sam said he was a new worker. I then called U-Haul customer service and explained to them and was refunded for the clerk not closing me out when I arrived. The man that calls himself Sam / new worker is the person posing with these U-Haul vehicles on this Yelp site.

Steven R.
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Dont make a reservation when no truck is available. Better customer service. Nope prior damage to truck even if you have been made aware of any damage

Venena P.
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My GPS said 30 miles, I was charged for 45 miles. Truck was dirty and tire malfunction so could not read mileage

John A.
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El cliente no dejó un comentario.

ROBERT M.
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Gentlemen at the U-Haul location very curtesy and would recommend friend

Melissa A.
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The store did not have supplies I ordered. The truck was dirty and smelled of smoke. The truck TPS indicator light was on and stayed on. I used a credit card and was charged extra moneyd and was not told that I would be charged to use the credit card. The cost of this truck was far above the expected price for a local rental.

COLE C.
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Unfriendly staff, didnt seem to know what she was doing.

Larry R.
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El cliente no dejó un comentario.

Charisse DuBois A.
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Great Service!!

HAROLD W.
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The vehicle was not ready for self pickup at the time I arrived. I had to go through the process with the clerk in the gas station. The vehicle displayed a service light shortly after I left the facility and then the tire pressure monitoring system reported an issue, although a visual inspection of the tires showed nothing amiss.

Mitchell R.
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El cliente no dejó un comentario.

Ralston E.
Clasificación:

You can start by making sure the vehicles have air conditioning. It was a miserable experience

Randy T.
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El cliente no dejó un comentario.

ANITA M.
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El cliente no dejó un comentario.

Leonor B.
Clasificación:

I called to update my size of my truck many times. A lady answer and not very friendly and cut off the conversation. I called again , and again nobody answer. I finally just stop at this location and she told me no other truck available. Still not very friendly. I think it's the way her personality but your in business to be just nice with the customer. She told me to call uhaul and look for other location. I did and just frustrated no available bigger truck. I told this lady , it's fine I'll stick on my truck I reserved. The next day I came and pick up the truck. I got the key and when I got to the truck, the front glass is damaged ( big crash of the glass) I went back to let her know and she walk with me to check it. She said ok I drive the truck even I got scared because I have a time frame to follow , when I start driving the truck , the tired pressure is so low. I have to be very careful driving and make sure I'm not too closed with other car and scared that what if there is stone throw to my car and crash the glass plus the fact that my tire get flat. As the day pass by. It's so stresssful to drive the truck. When I return it I talked to a guy to pay my bill and I mention about the condition of the truck and he said he already knows about it and then I told him why do you let someone to rent it. I told him how dangerous this truck to drive. They both have a very lousy customer service.

Trelis H.
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El cliente no dejó un comentario.

PATTI L.
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The attendant was very helpful and extremely nice!

Chandra W.
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El cliente no dejó un comentario.

Corey T.
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They had the largest trailer available &They were very helpful in connecting the trailer to my truck

Blaine O.
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El cliente no dejó un comentario.

Charles V.
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El cliente no dejó un comentario.

DANIEL B.
Clasificación:

Not much

SHARON M.
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El cliente no dejó un comentario.

Debbie S.
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El cliente no dejó un comentario.

FOSTER W.
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El cliente no dejó un comentario.

PAUL W.
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El cliente no dejó un comentario.

Robert N.
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El cliente no dejó un comentario.

matthew M.
Clasificación:

This place was horrible!! Customer service sucked, the van smelled so bad of cigarettes that by the end of my trip which was 40 miles I smelled. Don't rent from here if you can help it.

justin M.
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Need more help at front counter! Took 30 minutes to check out because this is a convenience store and the clerk kept checking people out ahead of me to keep the line down which is understandable! Bottom line is need more help!

Scott H.
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Cab was full of trash. Front left Tire Pressure monitor was showing an error. Truck was dripping something that may have been oil, not sure, but wasn't just the AC condensate.

SHANNON P.
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El cliente no dejó un comentario.

Donyel W.
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El cliente no dejó un comentario.

don P.
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El cliente no dejó un comentario.

Selewa R.
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El cliente no dejó un comentario.

SHAWN M.
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Only one person was working, so we had to wait about 45 minutes. The cashier kept waiting on customers that came in after us.

William T.
Clasificación:

Equipment should be check for safety. Upon pickup attendant hooked up trailer and safety chain. upon arriving at drop-off station it was discovered that right hook was missing from safety chain, just wraped around trailer hook.

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