Customer Reviews for Hinds & Hinds Storage Northside
(U-Haul Neighborhood Dealer)

Rating:

4.0

Friendly staff

Rating:

4.0

The truck cab smelled like cat.

Rating:

5.0

Easy in and out…The drop off took 5 minutes. They were expecting me.

Rating:

3.0

Got the inspection link when we got the uhaul back home. It would have been nice if the location person would have done a walk around to document all blemishes and damage before we left.

Rating:

5.0

This location is a relatively small, neighborhood site but none-the-less they had a great selection of moving supplies -- boxes, tape, packing materials, etc. Estrella and Alice were great to work with.

Rating:

5.0

Whole return process took less than 30 seco ds

Rating:

5.0

Did a great job

Rating:

5.0

office staff was the best

Rating:

5.0

Informed them of the muffler issue.

Rating:

5.0

Very well run business. Highly recommended

Rating:

5.0

Very helpful. They stood in the snow to get us hooked up.

Rating:

5.0

I dropped off my trailer using the uhaul app after hours. It was pretty easy

Rating:

5.0

Alice and Esperanza were very nice and helpful!! The whole staff is very welcoming!!

Rating:

5.0

Staff was great! So was the truck

Rating:

5.0

Excellent crew at Uhaul in Taos.

Rating:

5.0

I paid eight dollars for gas…and didn’t even drive ten miles..?!!!! I did not make an issue as it was still a bargain! I topped it off…where most people don’t.! Overall…it was a great experience! Stan

Rating:

5.0

Everyone at this location was friendly and helpful.

Rating:

5.0

The employees were friendly, knowledgeable and helpful. It was a great expedience.

Rating:

5.0

Extremely nice people. Very convenient location.

Rating:

5.0

You save the day, and I will definitely return for business, at U-Haul in Taos New Mexico

Rating:

3.0

I am a 70 year old woman. I was given a truck with an ice covered windshield, and no assistance. That just does not seem right. With very little other choices, of course I will rent from U-Haul again hopefully won’t be necessary. Take care of your customers better. Don’t let a 70 year year. Old lady have to spend that time doing something that should’ve been taken care of. Otherwise everything is good.

Rating:

5.0

IN general, U-Haul has become very corporate, call center based and at times difficult to resolve issue. Granted, this last rental occurred over the Thanksgiving holiday, so no worries. But having been a lifelong U-Haul customer, I have noted the changes over the decades. Not for the better.... CRITICAL 1. Fit all trailers with: spare tire, jack and lug wrench 2. Fit all trailers with a swivel crank jack Anything less is irresponsible and places all risk upon the client.

Rating:

5.0

The two front desk people were great. Great attitudes, and a pleasure to work with. And I received a confirmation call the night that I made the reservation, and that guy was super helpful too. helped me realize that I had made the reservation for a different location, and moved the reservation for me. grateful for his catching that.

Rating:

4.0

Great. Last few experiences were shit but this was good.

Rating:

5.0

Very helpful and friendly personnel. Very fast and efficient process.

Rating:

5.0

Very fast and efficient. Personnel were most helpful and friendly!

Rating:

4.0

Please ensure that Uhaul has enough employees to wash and remove bugs.

Rating:

4.0

The employee who checked the truck and auto transport in could have asked me if there were any problems with the truck or equipment. I had to go back into the to office to find him and let him know what concerns I had so he could get them checked out.

Rating:

5.0

A good experience all around.

Rating:

5.0

Great staff, very easy process. Will use again.

Rating:

5.0

Ladies were more than helpful.

Rating:

5.0

Extremely polite and professional. Made reservation in person. Stellar service

Rating:

4.0

No improvements needed. Service was prompt and friendly.

Rating:

5.0

Always an excellent crew at Hinds and Hinds

Rating:

5.0

Very easy rental and process. Much better than calling a moving company.

Rating:

5.0

The Lady at the front desk is very nice when I come in... thanks for making U-Haul painless!

Rating:

5.0

When we dropped off the truck, the office was closed and the mobile app wouldn’t work. Fortunately one employee was in his car and leaving, but talked with us to confirm that we returned the truck on schedule.

Rating:

5.0

It was fast and easy to drop off the trailer.

Rating:

5.0

Such a friendly and helpful staff, and easy-in easy-out location.

Rating:

5.0

Staff was pleasant and professional

Rating:

4.0

Painless drop off experience while returning the equipment.

Rating:

5.0

I will probably use this facility again in the future because of the overall good service I have been provided. Susan Burden

Rating:

5.0

Very friendly and helpful clean and safe storage units

Rating:

5.0

Rented a unit at the Northside Hinds & Hinds for appx. 4 months while I was transitioning my house/studio belongings and it was perfect for my needs. The staff was always friendly and the location was convenient and secure. Will definitely use again if the need arrives. Two thumbs up!

Rating:

5.0

Nice

Rating:

5.0

Excellent customer service. Thank you.

Rating:

5.0

The equipment was good. The representatives were helpful.

Rating:

5.0

I always go to the U-Haul on the north side of Taos... the easiest in and out in the trailer world!

Rating:

5.0

Very good communication over the years and at move out. Highly recommended

Rating:

4.0

The staff was very friendly and helpful.

Rating:

5.0

Exelent

Rating:

5.0

Hinds & Hinds were excellent. Good customer service, easy to find, and very helpful

Rating:

5.0

Every person I dealt with in both Colorado and New Mexico was great! Special shout out to Don at Hinds & Hinds for helping get my car off the trailer. He was terrific!

Rating:

5.0

I had problems with the website and finally gave up and contacted your customer support. Everything went great after that.

Rating:

5.0

Alice Garcia went above and beyond to make sure I had a good customer service experience. She was very helpful and she made the process very smooth overall.

Rating:

5.0

Your website was down for an hour!!!!

Rating:

5.0

So very friendly and helpful

Rating:

5.0

Alice is simply the best!!!

Rating:

5.0

The woman in Taos was very knowledgeable..when no one could help, she did!! And the gentleman in bozeman was very nice and pleasant to work with. Great experience!! ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Just keep doing what your doing now.

Rating:

5.0

Very easy check in and out.

Rating:

5.0

The UHaul in northern Taos is by far the best UHaul business in the area. My favorite part? The area is very easy to get a trailer in and out of... some of the other UHaul sites in the area cannot say that.

Rating:

5.0

I felt safe and secure knowing my items were stored properly. The grounds were maintained very well and staff was always willing and/or available to assist me.

Rating:

5.0

This location is very well maintained and Alice and her staff are friendly and good at their jobs. The fencing, cameras, restricted entry hours, and code-access gate make this a very safe place!

Rating:

4.0

I would not recommend it because within two years that I rented the unit, the cost of the storage unit was raised over 50%. That is way over the price of inflation. The staff is wonderful but Hinds And Hinds Storage Northside has become too expensive and how much overhead cost does a storage unit, there’s no electricity in the storage unit there’s no water there’s no gas and that the price went up over 50%.

Rating:

4.0

Alice, the office person was always friendly and helpful. i decided to seek another storage locker option because the facility continued to raise the price of a monthly locker to the point at which i decided that was absurd to pay that amount of money. that, the new mandatory insurance policy, and the overall feeling of the place having changed. thankful for Alice and her kindness.

Rating:

5.0

Had a storage there for 2 years and never had any problems. Its safe and secure, staff was always friendly and helpful.

Rating:

5.0

Everything was great until the rate increased. I found a larger, less expensive unit elsewhere.

Rating:

5.0

Great 😃 place with wonderful staff. Highly recommend

Rating:

5.0

When I first rented this 10X10 unit from Hinds & Hinds 4 years ago it was $80/mo. After the rate was raised to $131/mo, the fourth rate increase in as many years, I emailed to object to this price increase but no one responded so I decided to move to another facility. All other local storage facilities are charging less than $90/mo for a 10X10 and less than $131 for a 10X20. It seems to me this company, Hinds & Hinds, is only interested in making more and more money and not providing any extra or better service for the increased price. I'm happy with my new facility - twice the space for less cost. Sorry I didn't move out sooner.

Rating:

5.0

Disappointed to move out of a great storage unit & facility, but the price hikes have made it unaffordable.

Rating:

5.0

Alice was always helpful and patient. I felt she tood the time to understand what I needed and helped me find the storage that was just right.

Rating:

5.0

Super nice people. Great place!!

Rating:

5.0

I needed a storage unit when my mom passed away. We lived in a faraway state. The staff were super helpful with all our questions and were always pleasant to deal with. While grieving the loss of a parent it really helped. Thank you, Nancy German

Rating:

5.0

Thank you! We would have appreciated true 24 hour access. We didn't arrange that with the front office during the 30 days, but it would have been a nice option. thanks again

Rating:

5.0

Great experience.

Rating:

5.0

Recommend highly & will use again in the future.

Rating:

5.0

Best storage facility in Taos and best one I’ve used in several states. They keep the driveway areas clean and free of standing mud and water. Units were tight and not very dusty. Staff was always helpful and courteous.

Rating:

5.0

Wonderful experience! Staff was more than helpful, they were great! Thank you very much!

Rating:

5.0

The staff at the facility were always so friendly and helpful! Especially the woman, I don't know her name. But she is a wonderful example of courtesy and friendliness!

Rating:

5.0

We really liked that spot, thank you.

Rating:

5.0

The facilities vary reader was not functional resulting in.poor customer service and disrespectful behavior.

Rating:

5.0

The staff was really great. Very helpful and accommodating. Have them go out and train other service people on what great service is. Start with some of the restaurants. Thanks!

Rating:

5.0

Facility was amazing. Never had the fear my unit would be broken into. I highly recommend Hinds and Hinds both for the secure storage facilities and for the wonderful staff.

Rating:

5.0

The only reason I ended my rental is that I moved away. This is the best NM storage facility north of Santa Fe!

Rating:

5.0

Thank you for a great experience! Everyone I dealt with, whether in the office or on the phone, was kind and courteous. I was disappointed to received a notice that my storage price was all of a sudden increased. I was a semi-long term renter who was always on time with my payments, and to have a rate increase during my contract, and during difficult times universally, I was put off by this action. Best Regards . LF

Rating:

5.0

It was getting too Expensive!. The rates always went up. Couldn't afford it any more.

Rating:

5.0

The personnel, particularly the manager, Alice, at the north side facility were very kind and understanding when any problem arose regarding payment (which was usually the bank's fault), regarding access and any little problem that we might experience. I never worried about security, as they have proper coverage with fence, personnel, and cameras. Quality operation. LH

Rating:

5.0

Change of ownership brought many unwelcome changes, ranging from numerous increases in rent to cessation of sending paper bills. Emailed bills are generic (to renters at all locations) and did not include address of where to send local payment, requiring renter to look up mailing address every time. When I requested a paper bill, I was told I would have to pay extra. Long-time employee, Alice, was always helpful, friendly and sensitive to this small community, but out-of-town ownership not so much.

Rating:

5.0

You’re awesome

Rating:

5.0

The staff was great! We highly recommend

Rating:

5.0

Had an issue with billing that was quickly resolved for, staff very friendly and take care of their customers. Would definitely recommend using this facilty.

Rating:

5.0

It was a great experience. The facility was clean and well maintained. And the staff was friendly and helpful. I would recommend this facility for anyone with storage needs.

Rating:

5.0

Everything was as expected. Nice and clean and 24 hr access with a personalized code. The staff is really nice and easy to work with and even with Covid restrictions everything needed was available. I highly recommend Hinds & Hinds!

Rating:

5.0

Everything at Hinds and Hinds Northside works really well. And most important are the friendly and competent staff.

Rating:

4.0

Hello, The process went smoothly, and the woman helping me was very efficient. I ended up taking another larger unit. Susanne O'Sickey

Rating:

3.0

i did not end up booking with this place.

Rating:

5.0

Clean. Easy to access. Good customer service.

Rating:

5.0

The team is courteous and helpful. The units and complex are clean.

Rating:

5.0

Check-in was smooth and professional. When I had a problem with the door being difficult to open and close, they moved me to a new unit, and waived the administrative fee to boot.

Rating:

5.0

Keep up the good work

Rating:

5.0

Fast and kind. Great place to do business

Rating:

5.0

All good and very nice

Rating:

5.0

wonderful professional outstanding staff and exceptionally well maintained and continually improved facility.

Rating:

5.0

Great storage space. It was useful for me at this time.

Rating:

5.0

Great experience.

Rating:

5.0

The office help was really friendly and helpful

Rating:

5.0

Everyone here was super helpful and the location is clean.