Comentarios del cliente para Hinds & Hinds (Northside)

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hinds & Hinds (Northside)

Grado total:

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Kevin C.
Grado:

Very pleased with the equipment! Not happy at all about check in process (45-60 minutes) Should be credited for filling tank up to full; I got it at 3/4.

Elise M.
Grado:

El cliente no dejó un comentario.

David H.
Grado:

No issues with drop off. They are seldom open but the yard for drop off is easy to access and always open. I would hate to rent there since they must keep very irregular hours but for drop off, no problem

Joseph C.
Grado:

El cliente no dejó un comentario.

Sky M.
Grado:

I was assured that if I brought the truck in on Monday when they opened that I would not be charged an extra day but now see an email with an invoice charging me an extra day? Come on what gives here - You told me when I dropped it off I would not be charged an extra day ??

Wesley B.
Grado:

El cliente no dejó un comentario.

Don Q.
Grado:

Very nice helpful young man

JAMES S.
Grado:

Excellent service, great like folks in Brenham, TX location.

Cole L.
Grado:

El cliente no dejó un comentario.

Dawn S.
Grado:

The staff were courteous, helpful and friendly.

Sylvana S.
Grado:

Double check and ensure that the drop off location is the closest to the customer's place of stay.

Cristina M.
Grado:

El cliente no dejó un comentario.

David and brook O.
Grado:

Everything was excellent as always. Very impressed with this Uhaul business. I have used several different locations over the years and this one is the best. Very kind and professional.

Michael H.
Grado:

El cliente no dejó un comentario.

Carol C.
Grado:

El cliente no dejó un comentario.

Brock B.
Grado:

Very nice, very knowledgeable, appreciate their great customer service.

James V.
Grado:

I scheduled to drop off the truck at Hinds & Hinds downtown. I arrived an hour early and the agent there told me he had no room for the truck so I needed to take it to the Northside location. I went to the Northside location and they were closed for New Year’s Eve. I called the original location and they had closed as well, leaving me to do a phone-in check-in of the truck, all of which took me an hour longer than it should have and delayed some important matters to which I needed to attend. Not helpful and very inconvenient. This was on top of not being able to get the size truck I needed causing me to have to pay $100 extra for a huge truck I didn’t need.

George N.
Grado:

good company. helpful and kind

Dianne K.
Grado:

El cliente no dejó un comentario.

Sky M.
Grado:

El cliente no dejó un comentario.

Elizabeth G.
Grado:

El cliente no dejó un comentario.

Tiffany M.
Grado:

Very kind and helpful service!

Stephen F.
Grado:

The service was speedy and friendly. They made the rental experience a simple one.

bob P.
Grado:

El cliente no dejó un comentario.

Luis Z.
Grado:

On time service and a very good team in place. Thank you

Brian P.
Grado:

El cliente no dejó un comentario.

Genevieve M.
Grado:

I was charged $5.00 for furniture blankets and none were in the truck. I was charged $5.00 for a dolly and it was in the truck, but I did not request one as we had our own. Other than that, everything was fine. Please refund me the $10.00. Thank you, Genevieve

Lisa P.
Grado:

El cliente no dejó un comentario.

William G.
Grado:

No improvement comments. Great staff, friendly, efficient, pleasure doing business here. Do keep getting the bi-fold rear door trailers. I prefer these over roll up door on the 6x 12 units. Thanks

ALlison P.
Grado:

El cliente no dejó un comentario.

John B.
Grado:

Alicia was fantastic. She found me a great storage shed and switched it from one with only a dirt floor to a solid floor. On the day of the truck rental she was welcoming and explained everything thoroughly.

Bill A.
Grado:

after being told what I was going to load into the truck, a motorcycle, they rented me a truck with no ramp. Caused quite the problem of getting the big bike loaded!

Anthony P.
Grado:

Great service

Andrew H.
Grado:

The vehicle was NOT in good condition. It was not was even not cleaned out from the last person and was dirty and low on power steering fluid. In fact, we later found out that it was leaking said power steering fluid, so we had to add it several times. The driver's side mirror was loose, bouncing all around to the point that we had to stop and fix it. And when we went to install the U-Haul lock, we discovered that the latch was bent and spread too wide, so we had to hammer it back in place ourselves. Unfortunately, we discovered this after we were packed, so we had to go out and buy a hammer a all of our tools were previously packed. Perhaps most distressingly, the passenger’s side door tended to not fully close and come loose on the highway many times; the only solution was to slam it absurdly hard. Even the tow dolly had issues, as at one point we stopped for gas to discover that ratchet strap had come off. We had put it on correctly in the first place. It should be noted that the driver of the vehicle is a regular driver of such Uhauls, Ryders, and Penskes (or all sizes) through his work, and has never encountered problems like this. Generally, Hinds and Hinds does a great job, but this was ridiculous. I know, however, that the vehicle had literally JUST been returned to them – in fact we’d received a call the day before that the truck would not be back in time for our originally scheduled pick-up - so I am guessing that they simply didn’t have time to deal with any issues in a super quick turnaround. Taos is a small town and things happen, but this caused some serious issues for us.

Annabel F.
Grado:

El cliente no dejó un comentario.

Jessie G.
Grado:

El cliente no dejó un comentario.

David H.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

I have a problem with your online team. I called and wanted to STOP the insurance payment at the end of my contract AS THE TRUCK was parked in a hotel parking lot awaiting home sale allowing furniture move into the house. The online person said she put in a not to have me pay ONLY the extra $40 day for the truck. Now I find out that my additonal cost was over $72. I am expecting a credit as this was not what was discussed or arranged 94224322 contract. Please email (dsd@ieee.org) or call (774-307-3009) to explain how you are going to credit my account. David Dixon.

Ian F.
Grado:

El cliente no dejó un comentario.

caleb R.
Grado:

El cliente no dejó un comentario.

Melissa M.
Grado:

El cliente no dejó un comentario.

Susanne O. | Reservación |
Grado:

Hello, The process went smoothly, and the woman helping me was very efficient. I ended up taking another larger unit. Susanne O'Sickey

Laura D.
Grado:

El cliente no dejó un comentario.

michael F.
Grado:

El cliente no dejó un comentario.

Summer W.
Grado:

El cliente no dejó un comentario.

David and brook O.
Grado:

El cliente no dejó un comentario.

Elvina M. | Reservación |
Grado:

i did not end up booking with this place.

Mark D.
Grado:

El cliente no dejó un comentario.

kathleen S.
Grado:

El cliente no dejó un comentario.

Lazarus K. | Reservación |
Grado:

Clean. Easy to access. Good customer service.

Mandy D.
Grado:

El cliente no dejó un comentario.

Joel W.
Grado:

El cliente no dejó un comentario.

Mary D.
Grado:

El cliente no dejó un comentario.

Amy H.
Grado:

El cliente no dejó un comentario.

Valori F.
Grado:

Prompt and courteous service. Patient responses to inquiries. Facility clean and well maintained. All businesses rely on their personnel and both contacts were very well informed but more importantly, kind.

Harvey B.
Grado:

Sam was great, Keep him. I'd love lower prices but that is what it is.

Joel F.
Grado:

I dropped off the rental on a Sunday and the establishment was closed with a key drop off. Parking was a little bit unclear but there didn't seem to be any problems for the people to finish the return on Monday.

Nancy J.
Grado:

El cliente no dejó un comentario.

Margaret W. | Reservación |
Grado:

The team is courteous and helpful. The units and complex are clean.

Steven M.
Grado:

We had our truck reserved for Santa Fe. The day before our move you called to tell us no truck. We had to make a 5-hour round trip to Taos to pick it up before we could begin to load. The Taos facility and staff were just fine. But by not honoring our original reservation you caused us great stress, loss of time, and extra work. The crew we had hired to load the truck could not shift their schedule, and so we not only had the extra five hours of driving to get the truck, we then had to load it ourselves.

Brian E. | Reservación |
Grado:

Check-in was smooth and professional. When I had a problem with the door being difficult to open and close, they moved me to a new unit, and waived the administrative fee to boot.

ADONIS R.
Grado:

El cliente no dejó un comentario.

James M.
Grado:

El cliente no dejó un comentario.

David W.
Grado:

El cliente no dejó un comentario.

Keith T.
Grado:

El cliente no dejó un comentario.

FRANK T.
Grado:

The rates where not what quoted and had to drive 48 miles to get a truck

christine A.
Grado:

The back of the u-haul was full of mus and dirt. It should have been swept or sprayed out. Even the ramp hand old mud still. Other that that everything went well.

Lazarus K.
Grado:

El cliente no dejó un comentario.

Lazarus K.
Grado:

El cliente no dejó un comentario.

harhari W.
Grado:

I am so grateful to Alice for her amazing customer service ...and solution orientated!!!

Robert B.
Grado:

El cliente no dejó un comentario.

MICHAEL K.
Grado:

El cliente no dejó un comentario.

Michael M.
Grado:

Checking in our equipment was easy and fast, and the desk person was helpful and efficient. I'd highly recommend this U-Haul location as well. I much prefer dealing with your staff than using the app.

Michael W.
Grado:

El cliente no dejó un comentario.

Jan A.
Grado:

El cliente no dejó un comentario.

Carlos G.
Grado:

Very courteous and efficient; wonderful staff

Elaine E.
Grado:

El cliente no dejó un comentario.

Michael W.
Grado:

El cliente no dejó un comentario.

Jim C.
Grado:

The strap securing our L front tire was completely off when we returned the auto transport trailer today in Norman, Ok. The lady in charge at the drop off place pointed it out to us. Had I known it had come loose, I would have been very frightened of our trip home to Ok.

valerie C.
Grado:

El cliente no dejó un comentario.

ADELMO Q. | Overall Experience |
Grado:

Keep up the good work

Stephen J. | Reservación |
Grado:

Fast and kind. Great place to do business

Scott R.
Grado:

Great service, great truck. Thanks

JOHN F. | Overall Experience |
Grado:

All good and very nice

Gary S.
Grado:

El cliente no dejó un comentario.

RAKA S. | Overall Experience |
Grado:

wonderful professional outstanding staff and exceptionally well maintained and continually improved facility.

MICHAEL A. | Overall Experience |
Grado:

Great storage space. It was useful for me at this time.

BRITTANY M. | Overall Experience |
Grado:

Great experience.

Angela M.
Grado:

El cliente no dejó un comentario.

David O.
Grado:

The woman who helped us is just delightful. The experience was easy, service excellent. Grateful.

RANDY R.
Grado:

El cliente no dejó un comentario.

harhari W.
Grado:

And great personal customer service with Alice

Lurah K.
Grado:

El cliente no dejó un comentario.

WENDY C. | Overall Experience |
Grado:

The office help was really friendly and helpful

Thad H.
Grado:

El cliente no dejó un comentario.

graham K.
Grado:

El cliente no dejó un comentario.

Kim T.
Grado:

Staff is helpful and friendly Thank you!

Donna K.
Grado:

El cliente no dejó un comentario.

JOHN W.
Grado:

There’s nothing to be improved upon the lady there was so helpful and right there with me and it was an easy drop off.

terrance B.
Grado:

I reserved a 20' truck because the pick-up location and delivery location were almost impossible to navigate with a 26' truck. When I arrived to get the truck I was informed that U-Haul headquarters changed my request to a 26' truck. This made the pick-up and delivery job very difficult, arduous, inconvenient and consequently more expensive for us. Very disappointing that U-Haul would do this to a frequent customer.

Shon S.
Grado:

All around great experince. Everyone that I came in contact during the process very professional and went out of their way to help me.

Jonathan W.
Grado:

El cliente no dejó un comentario.

Patricia W.
Grado:

El cliente no dejó un comentario.

Allison D.
Grado:

El cliente no dejó un comentario.

Thomas T.
Grado:

Great rental experience. Alice was very professional and efficient.

Gabriel T.
Grado:

Location closed at 1pm on Saturday. Closed on Sunday. Trailer was rented Friday evening for trip on weekend. Had to create account to self return. Renter should be notified ahead of time.

Joel N.
Grado:

I rented 2 cross country trucks via online ads for my move to NM. Both ads said I'd receive one free month's Uhaul storage. Yet Hinds & Hinds said they did not participate in this promotion. I received nothing. Just curious to know if this is regular and normal?

Martin C.
Grado:

El cliente no dejó un comentario.

James D.
Grado:

Alice does an amazing job & took the stress out of moving for us.

Mark D.
Grado:

El cliente no dejó un comentario.

terrance B.
Grado:

Excellent counter service.

Philip H.
Grado:

El cliente no dejó un comentario.

No reviews have been submitted for this location.

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