Comentarios del cliente para Hinds & Hinds (Downtown)

During CoronaVirus the young lady was on the phone and would not acknowledge me!! She would not even crack the door so I could hear her I was purposely 20 feet from the door!! Parking for a big truck (26ft) was completely inadequate!

Very helpful and accommodating! Especially during a difficult time dealing with the Coronavirus. Everyone made sure that I was taken care of, while working hard to ensure the safety of their staff and the community!

The return was quick and easy. The staff were friendly.

Even though the COVID-19 pandemic had caused this business to have to refuse customers inside, they were very helpful over the phone and made everything so simple.

It was just perfect, I appreciate you being there!

Do not like your policy of providing truck with less than full tank of gas. It seems deceiving and an effort to make money on on fuel at the expense of customers.

Great experience. Everyone was courteous & friendly.

Didn’t get clear instructions for return, and had trouble online to return vehicle. Still have no final receipt or word after return of vehicle...

I did realize i would be charged a cleaning fee for leaving the truck the way I received it.

Professional and courteous customer service from Sam both with me and the person he was on the phone with when I walked in.

The crew working here are great. They are helpful, knowledgeable, and friendly. What more can anyone want.

Always friendly and great customer service

The person who helped us actually took the trailer off the car and was nice. I was curious as would there been a partial refund as we were able to get the trailer back two days early?..

well we reserever the truck to be picked up in rotan new mexico then got a call that we had to pick the truck up in taos new mexico that was an extra hr there and an hour back to where we live

This is my 3rd Uhaul & 2nd storage unit I’ve rented from this facility in 2 years. No suggestions, I consistently have had great experiences with Hinds & Hinds

They were great. I have nothing to recommend to improve upon the experience. The man who helped us was very accommodating to our needs to leave the trailer behind until after we loaded.

They were nice and friendly and very helpful.

This location is excellent - service, friendliness - trucks always clean and ready - nothing needs to change !! Highly recommended ! Thanks, cathleen

all went smoothlyh

The guys at this location were very helpful & the truck worked really well

Best place ever. Excellent vehicles. Excellent. Nd kind employees. I am a regular and I have full confidence in the team at Hinds and Hinds, TAOS.

Difficult to find the drop off location in Taos

Loved the drop off process even though the office was closed.

Terrible service. Was lied to and forced to take insurance to check in my unit despite them closing the office without warning, so had to go elsewhere

Nothing

Everything perfect

Trailer had low tire pressure on left side. Gentlemen at the quick lube were kind enough to assist.

Great and efficient staff.

It was reported stolen I had police surrounding my home like I was criminal .My account was not credited the amount of 300$. Left in uhaul to be returned thru drop payment and key box . A tow company was dispatched and taking rental on the 8 th then being to not be checked in till the 10 and my payment not being applied to for and not being checked in

My return time was set for 3:30 pm and the office closed at 3:00 pm. I was not given any instructions on how to return the trailer and the equipment that I rented. So I parked the trailer in the fenced parking lot and put the equipment in the back of the trailer. It would have been nice to have received some detailed instructions on how to go about returning the trailer if the office was going to be closed when I returned the trailer and equipment.

Tire blew out. 2 miles from dealer. Waited total of 3 hours on side of hey for a tire. It had to come from a complete different town. In believable.

Customer service was average

I had no idea there was a complicated checkout ritual ... had almost no battery left, no location option on phone, deposited keys before I had taken pic of milage, on phone with help until phone died. I would much have preferred to know that there was a complicated checkout procedure before.

Everything was great

Both the Taos pickup and the Ferguson road drop off were great and always helpful on both ends. I use these two exclusively.

This location is friendly, fast and efficient.

Fantastic service and employees willing to go above and beyond to accommodate my needs. Thank you for a great experience!

Your person in charge did a great job.. Very perfessional

Excellent service. Quick and efficient. Pleasant employees. Responsive service. The yard where the trucks and trailers are parked is well maintained and easily accessed.Very pleased with this Pick Up experience.

Quick service, thank you!

The truck had something the matter with it. The engine raced and over road the brakes when at a stop sign. Very dangerous.

For some reason Uhaul.com wasn’t recognizing my global location. Not sure if it was my or your problem. Google maps knew where I was. But it was a bit of a problem

I am impressed with the customer service and ease of getting the rental process done.

Everyone was nice and very helpful!

Han sido muy amables al atenderte..

Clean the back of the truck's from dirt and excessive debris

Very friendly and professional customer service

Once you get into it it was okay. Hard place to find and get into

Called to see about getting a refund due, was on hold for about 10 minutes when I finally hung up. Was told my receipt showed a higher amount than was quoted for the rental but not to worry, that amount only applied if I was paying cash. My card was charged for the higher amount. Will try calling again.

Check the condition of the vehicle. The vehicle was rented site unseen. Although it was convenient for the U-haul company it forced me to purchase the insurance because I wasn’t able to evaluate any damage beforehand. The place closed at 3:00 in the afternoon. Who does that?

Greg was very helpful. Excellent customer service!

would like to see more gate hours in the future.

Renting a small unit in downtown Taos. The check-in process was great. I forgot a lock and they had one to buy. Great! The only thing was there was a lot of built up ice around the unit--slippery!

Great staff...need more access hours personally

He tenido muchos años el almacén y todo fue suave. Gracias Javier Muñoz

It’s nice and clean inside

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We have always been very satisfied. Thank you. Virginia Couse Leavitt