Customer Reviews for HIM Classic Touch
(Distribuidor de U-Haul del vecindario)

118 comentarios

2338 Germantown Ave   Philadelphia, PA 19133

(215) 391-1976

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(215) 391-1976

2338 Germantown Ave
Philadelphia, PA 19133

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 10 a. m. - 5 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Kimberly G. 
Clasificación:
2.0

When I pulled into this location, they told me I had to go around the around the block and park in another area. When they did assist me to return the vehicle, they said they would process and send me a receipt. When a day had passed and I still hadn't received a receipt, I called the location where I originally rented the vehicle. They called the drop off location and had them process my return immediately. I would NOT recommend this location.

Ronald K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Miguel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shakina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sally P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
4.0

A lot of hidden fees

Irvin M. 
Clasificación:
1.0

El cliente no dejó un comentario.

HARRY R. 
Clasificación:
1.0

No one around to help. Dirty facility. Unfriendly staff

Robert E. 
Clasificación:
1.0

u-haul customer service didnt knew when i took the truck and kept calling me about return I return the truck and then customer service called me 3 more times to tell me that I didn't return the truck I told them to look at the camera a 12:25 on the location I also drive to the location and the attendant told me that he has the truck from hours ago.

Jean R. 
Clasificación:
2.0

El cliente no dejó un comentario.

Yansi W. 
Clasificación:
3.0

People shouldn't close up shop before their posted hours.

Karen K. 
Clasificación:
3.0

The information on Uhaul website was incorrect for this pickup site. Reserved for 7:30, but they don't open until 9:00. I chose mobile pickup but they don't have lock boxes for pickup, only 24/7 drop off. When I called, they said I can come at 8:45 or later. I arrived at 9 and someone working at the location said that we could not pickup until 10. The staff was helpful and tried to correct the issue as best they could.

Julianna T. 
Clasificación:
3.0

El cliente no dejó un comentario.

KAZEEM I. 
Clasificación:
2.0

El cliente no dejó un comentario.

Andy L. 
Clasificación:
2.0

Our Uhaul pick-up time was at 10 AM and this site did not have someone on site to help us and give us the keys until 11:15 AM

Jorge B. 
Clasificación:
1.0

The hours on this site states open at 9:30 it was a lie it opened at 10am. Had to wait as the person had to check to see if he could release the key to me. This was a self pickup. Very disorganized.

Esther J. 
Clasificación:
3.0

Ther e was no hand truck in the back of the u-haul truck

Hubert C. 
Clasificación:
1.0

No one was at the first location to hand over keys, no one was at this location to hand over keys. No one has any clue what's goin on. The van was a disaster, oil spilled, splintered wood, a fucking leftover tire and a quarter tank of gas. Y'all are begging for some competition to come in and wipe you out. I call and wait on the phone for a fucking hour and a half for a $50 rebate. I should get my whole payment back for being an hour late to a pick up and having to wipe motor oil off the furniture I bought. You need to vet your vendors better. 215-410-2624 if you want to refund the rest of my trip and maybe I'll think about renting from you again.

Mark R. 
Clasificación:
5.0

U Haul is happy to take your reservation but will not warn you if the location you reserved a vehicle from doesn't have any vehicles to give. I spent an hour earlier today going from place to place trying to find a location who could honor my reservation. Also, U Haul's website sucks; returning the rental took like 40 minutes on the phone while standing in a parking lot in the rain because the site kept crashing as I was going through the online form.

Richard R. 
Clasificación:
4.0

Pick-up was quick and easy. Everyone was very friendly. There was ample street parking so that I could easily leave my car at the rental location. The 10' truck that I reserved wasn't available, but they set me up in a 9' cargo van.

Ariell J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Calvin G. 
Clasificación:
3.0

Very informal, was told keys were in the truck and I could just go. No check, paperwork, nothing.

Ryan F. 
Clasificación:
1.0

We drove 5 miles and returned immediately. Yet the report says we drove 60 miles and used 33 gallons of gas. Pure insanity.

Justin D. 
Clasificación:
5.0

Es la primera vez que alquilo con esta gran compañía y el trato y las ofertas excelentes gracias.

jose S. 
Clasificación:
5.0

Quick friendly service

Robert S. 
Clasificación:
1.0

I have a feeling illegal behavior is happening at this location where people turning in their trucks and not doing self check in are being scammed. Please investigate or cease working altogether with this location.

Juan H. 
Clasificación:
4.0

The young lady working the front is very professional. She explained everything to me.

Maria M. 
Clasificación:
5.0

The young lady who works there was/is so curtious, helpful and pleasant. I would go there again if I needed to and would also recommend. The gentleman who works there was/is also Curtious, helpful and pleasant.

cheryl B. 
Clasificación:
5.0

We highly recommend the customer service at this location.

Esther C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Chloe H. 
Clasificación:
1.0

El cliente no dejó un comentario.

John Y. 
Clasificación:
1.0

El cliente no dejó un comentario.

Glenn G. 
Clasificación:
1.0

Reservation 7 days before. Check in done online. At original Uhaul location, after 40 minutes in line - I was informed the van is NOT available. WOW. After another hour - I was informed the van is at different location , further north. Had to take Uber. Drive took 40 minutes. My move was made almost impossible since by access to fraight elevator was times and already expired when I finally arrived at the complex. Very poor experience with Uhaul.

Gustaw W. 
Clasificación:
5.0

I was very impressed with the service and attention I was given. The young lady that helped me explained everything to me. When I asked questions she was explained everything to me and showed me how to use the app to speed up the rental process. Thanks for great service. I can't speak to the drop off as my husband did that but if there had been a complaint he would have mentioned it.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALICIA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole C. 
Clasificación:
5.0

El cliente no dejó un comentario.

maria A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jonathan D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Pierce S. 
Clasificación:
1.0

The truck I was originally supposed to pick up was not available. I ended up getting a random truck on a lot that was not inspected, and I later discovered that there were two giant fridges soaked in beer in the back of the truck. I called uhaul support and they told me to just unload the fridges into the dumpsters near my apartment and I laster ended up getting an illegal dumping fee. Such a headache and would not have this service again.

Jason L. 
Clasificación:
4.0

Gas was empty. Very inconvenient to try to estimate how much gas we would need - ended up way overfilling the tank.

William M. 
Clasificación:
1.0

I arrived at the location at the time specified in the email and they didn't know I was coming. I had to wait 20 minutes for a UHaul specialist to arrive at work. She arrived and was very pleasant (the only good thing about the entire experience at the pickup location). She instructed one of the employees at the used tires business to obtain a truck of the size I had requested. They stated they didn't have a truck of my size (interestingly there were at least two trucks of the size I paid for that were sitting along the road with rear wheels missing AND more interestingly, this location is a "Used Tires" business). I waited another 10 minutes while someone drove around the side streets looking for a truck I could use. They eventually found a truck in the size I had requested. The truck had an empty tank of gas. There is a gas station across the street that is super sketchy and I felt extremely uncomfortable filling the tank there. Anyway, before I left the dealership, I asked to do a walkaround the vehicle to check for damge because there were some obvious problems with the vehicle including spray painted damage on the sides, gashes in the side panels, a dirty cab and the wheels were plastered in mud but the man who I was now dealing with stated "we don't do walk-arounds anymore, UHaul doesn't require them". I had also paid for 10 blankets, one mattress cover and dolley. The dolley was covered in oil and I had to request they clean it for me. They only provided me with 9 blankets and I asked them to make a note that they had not provided me the full 10 but the man stated, "nobody counts them so you'll be fine if you return it with 9". I requested the 10th blanket and they provided me the large blanket they had used to clean the dolley. It was disgusting. Next they did not have mattress covers and stated I'd have to collect one from my drop off location! I took the vehicle and it started listing as I was driving. I stopped and said to them the vehicle is listing to the side, there's something wrong with it and the man angrily stated "it's probably the way you're driving it, you'll be fine after 10 miles". I wasn't buying it but I had no choice but to leave because the movers had already arrived at my apartment 30 minutes earlier (I had scheduled the pickup for 30 minutes before the movers arrived but I ended up being stuck at this location for a long time, then I had to fill up with gas). Once the movers started loading the van it became very obvious very quickly that there were major structural problems with the vehicle's wheels. The truck started to list heavily to the right side. I asked the moving men to look at the vehicle with me since they have more experience than me with UHaul trucks and such and we discovered that the back right wheel was competely worn down, so much so that you could insert your entire hand AND arm inside the wheel. On further inspection of the wheels it transpired that the front two wheels were in relatively good condi

David B. 
Clasificación:
3.0

The young lady that helped me was very nice and thorough. She was very friendly and professional. The pickup went great. Gracias.

Bob M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
1.0

waited for more than an hour. completely horrible service!

jay S. 
Clasificación:
3.0

The windshield wiper on drivers side was peeling and needed to be replaced. Also the box of the truck had a leak.

John J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOY P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Van E. 
Clasificación:
5.0

Staff was very polite and helpful!!!

Luciano R. 
Clasificación:
5.0

The location and employees at the HIM Classic Touch location were excellent. However, I was initially told to go to a different location when reserving the vehicle via telephone and in the reservation email. When I arrived at the initial location, I was told I was notified of the change via phone call. My phone records show no call was placed and no email was sent notifying me of the change. I then had to pay for a ride to the HIM Classic Location, as the employees at the location on 13th Street in Philadelphia did not offer any assistance or reason for the change. This was extremely inconvenient as I planned my move and pickups around the initial location.

Eli B. 
Clasificación:
5.0

Great service prompt service. Woman juggles a repair shop n uhaul rentals kudos to her

michael C. 
Clasificación:
5.0

All Good

Claudel P. 
Clasificación:
5.0

Very professional had no problem and they were very helpful...

jeff M. 
Clasificación:
4.0

Very professional, no long waiting, the young lady was very knowledgeable about Uhaul and the process, was able to answer all my questions. Would recommend to others because the customer care was great

talika C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lenny G. 
Clasificación:
5.0

Smoothest pickup and drop off I've ever had from any truck rental company or U-Haul location. Thank you!!

Natalie H. 
Clasificación:
1.0

Better location , better customer service, better online rental interface.

Robert T. 
Clasificación:
2.0

This location was an absolute nightmare. Employee threatened to not give me the truck, even though I was just trying to explain that I was using my phone to pick it up. He also forgot to complete the return until 2 DAYS after I dropped it off.

Anthony M. 
Clasificación:
1.0

They charged me twice for no reason.

Josh B. 
Clasificación:
5.0

All good

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

carl M. 
Clasificación:
5.0

Loved the location

MONIQUE L. 
Clasificación:
5.0

They never checked vehicle dents or miles.I took pics of everything. I was telling rep what to do

latasha H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew K. 
Clasificación:
1.0

owner called police to report truck stolen while still out on rental - CORPORATE CARD WAS ON FILE SO PAYMENT WAS NOT AN ISSUE - looking forward to the Lehigh location's reopening - until then we'll use our local Penske

Matthew L. 
Clasificación:
1.0

YOU SHOULD PROBABLY TAKE A SECOND OR TWO OUT OF YOUR DAY TO PROPERLY EXPLAIN SURPRISE CHARGES TO YOUR CUSTOMERS.

Catherine G. 
Clasificación:
3.0

The price on website was different from what I was charged and when it came time to return the trailer two local shops wouldn't accept the trailer your company expected me to drop off an hour away the last stop finally took trailer what would have happened if I dropped off trailer after hours I was told I would have been fined that not a was to run a business

VINCENT R. 
Clasificación:
1.0

Difficult to find truck. Gas gauge was not where receipt indicated. Attendant was rude.

Michael K. 
Clasificación:
3.0

I was charged $45 to rent a trailer and pads. However, I was told the trailer was only $24.95 and I was not given the pads. I paid $20 extra for unknown reasons

Emma W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Zeno L. 
Clasificación:
5.0

Customer service was great

THomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANGA J. 
Clasificación:
3.0

The first location didn't have my trailer so I ended up going to Germantown to pick up.

ROBERT C. 
Clasificación:
1.0

Was just a lot / garage. Very little was official about it. Then got charged for an after hours drop off when I didn't even know that was a thing

Thomas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Willem M. 
Clasificación:
3.0

Clearer directions would be helpful since it's street parking among many other kinds of cars.

Yarel M. 
Clasificación:
5.0

Young lady who assisted me was very knowledgeable of the U-Haul processes . She did a walk through with me and didn't make me feel like I was being rushed. She has great communication skills and was able to make sure I got on the road quickly! Thank you I will rent again

Imahad M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ann R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric K. 
Clasificación:
1.0

Horrible I had to wait to pick up my U-Haul because the employee wasn't there. Then when he come back he was running his mouth on the phone and after five minutes talking on the phone and not helping customers he told whoever he was talking to that he had to go because he needed to service us. Then he didn't know how to complete a one-way U-Haul sale so he kept saying it was an error with the pick up location I told him it was an error I had to choose the pick up spot closest to where I'm moving and I have him the drop off location address then he finally got it after five minutes trying to figure out what to do. He was very unprofessional and he had slippers on his feet ugh NEVER AGAIN!!! I also paid in advance so it should have been easy peasy. I'm contacting corporate!

LaTanya W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gabriel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
1.0

The pick-up location was 1.5 hrs away because of traffic and was in a hell hole in Philadelphia. When notified of the pick up location, I replied asking for a closer and safer location. There are at least 20 U Haul sites closer to my work and the one around the corner had the size trailer that I needed available. My concerns and request fell on deaf ears. I received no response.... Heck of a way to run a railroad

Charles A. 
Clasificación:
5.0

The location seems to be Garage, but people were helpful.

MANSSOR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jacquetta D. 
Clasificación:
2.0

The person at the location should be aware of procedures, rates, and all other aspects of the rental. I was quoted one price and upon returning my rental was charged another. The return location was incorrect and i didn't see it on my contract. If not for the help of April in Apopka, i would not have been able to return the trailer.

MARISA M. 
Clasificación:
5.0

Nothing The customer service guy name L at the Germantown location was so helpful and amazing. Nothing to say but good things about him. 5 starts for his customer service. He is excellent

Faith W. 
Clasificación:
2.0

Difficult to find parking. I was told I was free to leave and received a frantic phone call three blocks away because I hadn't followed proper protocol. Was a difficult experience.

Lindsay R. 
Clasificación:
1.0

They told me with almost no explination that I couldn't have the truck I reserved and sent me off to another location just to call a half hour later to tell me I could come get the truck. The whome experience with them was unprofessional and just horrible. Nothing was ready for me when I came back to get the truck and I had to chase the guy down to get him to give me the other things that went along with my reservation.

Caitlin K. 
Clasificación:
1.0

They were not friendly or professional. I am in process of a dispute for all these additional charges that were not confirmed or purchased. This location is full of scammers

David D. 
Clasificación:
3.0

They closed at six oclock and said they would stay longer if wr didn't quite make it. We fod make it by 5:59., but were happy they were willing to wait.

Jennifer H. 
Clasificación:
3.0

There was confusion with my contract and little concern that that the odometer reading on contract was 13 miles less than the reading in the truck. I'm not paying for those miles!

Charles H. 
Clasificación:
1.0

They wrecked the uhaul into a customer's car when i returned the uhaul and then charged me for an extra day even though i returned the uhaul an entire day early.

Abby H. 
Clasificación:
4.0

Upon returning the U-Haul truck, the staff member was not easy to find and then when he did come and inspect the truck, he took the keys and said, you are all set without giving me a receipt or checking on the mileage or gas gauge. Then, when I insisted on getting a receipt we went inside and he proceeded to try and print and the printer paper was absent. Then finally, after 30 minutes he printed out my receipt and I got an email confirmation. There was no tact to our interaction and he had to be prompted multiple times to give me confirmation that I was checked out.

Michael A. 
No se han enviado comentarios para esta ubicación.

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