Truck was fully refueled when returned, yet a surcharge for 20 dollars added. The original truck pickup location was changed to a pickup location further away.eric S.
Customer Reviews for Hilton Head Shipping & Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The office location for this U-Haul dealer needs to be cleaner, just simply spruced up. As a storefront, it's unattractive, disorderly and makes one assume it's closed down or abandoned.CHARLES S.
Online booking made a mistake and my booking in Beaufort, SC was incorrect. Your office found the truck in Hilton Head and the pick up there was very good. If you need further details, phone me at (704) 661*6494RONALD S.
Check air in tires sensor on mgr said it was just a sensor and he ordered one, truck was very hard to handle and all over the road because air was low in tire. Engine light on mgr said don't worry about it my Mercedes comes on 1000 miles before it needs service. Truck had no gas cap, again mgr said he had ordered it. Pretty sure you can get one at autozone and no gas cap affects gas mileage and is dangerous. I told him I was driving alone several hundred miles and was worried about the truck. He said, you will be fine!KATHY C.
No improvements needed. Great customer service!RICHARD G.
Customer did not leave a comment.Paul V.
aThe online check in at 6 pm Saturday did not work. Said could not find location. My brother also tried. Brought the key to Bubba at the office 9am Sunday and he apologized and said I can leave and he will check it in and send me email. Excellent service from Bubba and appreciated as still have an unresolved dispute with large car rental company. Thank you very much, TomTHOMAS G.
Customer did not leave a comment.kathy S.
Customer did not leave a comment.PAUL P.
Customer did not leave a comment.Grant S.
Customer did not leave a comment.RICHARD S.
The service at checkin and checkout was exceptional.JIMMY W.
cost of gas extremely high Governor on engine was marginal at best....pulsed repeatedly when on an upgrade annoyingDavid A.
Very personable and well maintained. Staff was friendly and helpful.ERICA F.
Very convenient location. Could be little tight if more trucks on-site.SCOTT S.
Customer did not leave a comment.FRANKLINE JR P.
Everything was outstanding.MICHELLE S.
I liked the quick pickup and return. I would recommend this establishment.RALPH G.
Customer did not leave a comment.FRANCIS W.
Customer did not leave a comment.Vickie E.
Customer did not leave a comment.EARNEST F.
I can't recommend the destination location, nor U-Haul Customer Service. I sent an email to Customer Service on Friday November 5th with an issue on Contract #27698278. We cleaned the truck, swept, blew the remaining dust out, and folded the pads. The U-Haul location was only a few miles from our destination stop so there should not have been an issue. The local U-Haul owner Bubba was not helpful - told me that his team took 1.5 hours to clean the truck. I asked to have the cleaning fee ($26.75 ) refunded, and he said no and referred me to customer service. Called the number, didnt want to wait 30 minutes on hold, and decided to email Customer Service. I didnt hear back in 2 days. $26.75 in the grand scheme of things is not big money but the cleaning charge was annoying. The accompanying receipt shows the 20 ft rental truck was checked in at 6:36pm on Thursday, a day early, where we dropped the truck off around 12:30pm that day. There was another gentleman in the office at that time possibly looking for a 20 ft truck. Could he have taken the truck I drove from Florida and not cleaned it? Not every impressed with this location and had a small ask of the waiving of the cleaning fee. Cannot recommend this location, given their performance here, sorry.Stefan B.
Customer did not leave a comment.FLOYD G.
Customer did not leave a comment.Nathan W.
Bubba wa great to work with and his dog Shadow was extremely friendly. Thanks for the help!JOHN PAUL C.
Customer did not leave a comment.MICHELLE S.
Customer did not leave a comment.Mitchell B.
This will be my first choice for renting a moving van or truck. Great service and the owners partner (his dog) is the cutest. Happy to greet you every time. Next time I will be sure to have dog treats with me. So glad I found this place : )TIMOTHY M.
Friendly and efficientSIDNEY W.
Had no contact with anyone at the truck return location.MARK D.
Great peopleScott S.
Customer did not leave a comment.Elizabeth T.
I dropped off the truck after hours so, understandably, there was no one to check in with. However, the location had no instructions as to where to park the truck and there were trucks parked all over in three different locations. There were no instructions other than a key drop box. There was no internet connection so I was unable to use the link from my text to complete the drop off information.DANIEL Z.
Shadow the Dog made the experience even better.Thomas K.
I had originally reserved a truck at a much closer & convenient location to me. UHaul dropped the ball and never scheduled my truck nor contacted me about my reservation. No truck available when I went to pick it up. I was then sent 18 miles out of my way to this location. This location was fine, but UHaul corporate is a joke and I won't be using them again.DAVID B.
Nothing. The experience was great.Phillip R.
Love the shop dog, Shadow! Perfect temperament and very friendly :)Douglas S.
The location and local support were great. However, the Uhaul website and app were so bad it is unlikely I will ever rent from Uhaul again. I had over 2 hours invested in ordering and then returning the vehicle. The website froze multiple times and ended up creating double order, which then took multiple attempts to cancel. Upon returning the vehicle the app would not take the picture of the dash for mileage and fuel. The long return time made my wife late for work and caused a big argument. Finally, after multiple attempts including restarting my iPhone 12, I had to go into the location and have them return my vehicle. I had a similar experience at my last rental, that I then had to fight to get late fees reversed. If you are going to an automated system, you better get one that is reliable.RICK P.
The entire process was very simple. My only comment is that I find the $ .79 per to be a little excessive. I would still and plan on renting from U Haul again.RICHARD L.
Customer did not leave a comment.Brooke P.
The trailer was missing the light wiring, so I had to buy the flat four wire extension from an auto parts store. My vehicle is equipped to connect to the wire connector. This has not happened in the past.RONALD P.
Had to make a last minute switch to our rental date because our pick up location was moved to a location 45 minutes away. Lots of scrambling and frustration but it worked out in the end.ROBERT H.
Customer did not leave a comment.WENDY W.
Customer did not leave a comment.Kim F.
Loved meeting Bubba and Shadow. The vehicle we rented was clean and in good repair. There was even the opportunity to add a dolly and furniture pads for moving. So easy to rent online and upload all the information needed by UHaul before picking up the vehicle the next morning.Joyce C.
Really nice truck and the gas mileage was incredible!!!DAVID P.
Very pleasant and easy to deal with. They saved me a lot of extra work with returning the trailer to that location. And, they have a sweet dog there to greet us.WILLIAM G.
I was charged for an extra day, also the manager Angela at the two Notch location said if i paid cash she would require $100.00 cash deposit which would be returned upon my arrival at the Hilton Head location. Upon arriving Bubba said he did not deal with cash and knew nothing about it and would not inquire about any of the discrepancies for me yet not dealing with cash he gladly accepted $194. Cash payment which i disagreed with. I only had the truck two extra days and returned the dolly only one day late. It was returned yesterday. Bubba said my $100.00 deposit would be returned by check. I am very dissatisfied and have not had an experience this bad with uhaul ever. I would like to request my deposit back and a refund for the extra day i was charged returned.Melanie B.
Your web site is unusable and not accurate.Denise W.
Customer did not leave a comment.William L.
great for local, easy access help.PETER T.
Clean vehicle prior to renting.JOSEPH V.
Your website needs to be more user friendly. It's very confusing.Kimberley T.
Bubba and Shadow were very accommodating - this was a last minute short term rental and Bubba was able to get me into the equipment I needed. Actually, the second time I have used this location and have been completely satisfied with the service Bubba provides as well as the condition of the vehicles that I have used. Thank you Bubba and ShadowDAVID R.
Customer did not leave a comment.Patrick B.
Customer did not leave a comment.DANIEL O.
Service was great I would tell customers about tow light everything else was super I would highly recommendPENNY C.
Rude people horribly unprofessional staff...hidden prices...truck had no air-conditioning staff was so rude and unprofessional.KIMBERLY R.
Customer did not leave a comment.Jason G.
Customer did not leave a comment.ANASTASIA K.
Know one was there. Not clearly organized or user friendlyPamela C.
Don't charge a cleaning fee after the fact.MARK W.
Bubba is very helpful.JOHN C.
Customer did not leave a comment.DEAN L.
The person in the rental office decided to rant to us about his issues with a previous customer. Not professional at all. Too much personal information that had nothing to do with me or renting a truck. The equipment had damage that I had him come out and label. I rented 2 dozen furniture blankets, and got 11. He was not prepared.CHELSSIE D.
pick up time was late= no keys for truck old truck, no A/C for 5 hour trip possible oil leakDONNA H.
Customer did not leave a comment.JULIE H.
Customer did not leave a comment.ROBIN N.
Customer did not leave a comment.ANN E.
Great location Bubba is awesome. The Uhaul we got had A/C that wasn't functioning please fix that.Matthew V.
Made a reservation for 26 foot truck more than two and 1/2 months prior. Arrived at 9am open and no 26 foot truck available.ANTHONY F.
Customer did not leave a comment.LANDON H.
Customer did not leave a comment.MATTHEW S.
Such an easy rental!LORI T.
Customer did not leave a comment.MICHAELCHARLES J D.
Nothing- everything was greatSAMUEL M.
Customer did not leave a comment.BRIAN C.
I had my preferred location a couple of Miles from the apartment. On my way to pick up the truck I received a call saying that they were out of trucks. I had to go to another location and the truck was 26' instead of 20. Huge truck and too far from my apartment. Besides that, everything was fineLIMARIE R.
Customer did not leave a comment.ERNESTO S.
Customer did not leave a comment.OLIVIA M.
Customer did not leave a comment.George C.
Be sure cabin is cleaned and even disinfected. Ours had animal hair on seats and floor. I cleaned it out, windows and cleaned the vinyl and disinfected it.MICHAEL H.
Customer did not leave a comment.JENNIFER K.
Customer did not leave a comment.JOE T.
Great service! Love your doggy! That's the best part of the experienceJames M.
The trucks should be cleaner and better maintained. Other than that, everything was perfect!Tibor K.
Customer did not leave a comment.Matthew R.
I would highly recommend U-Haul at this location to anyone anytimeWILLIAMFRANCIS R.
Verify the trucks are clean before renting them outCHRISTOPHER C.
Great experience with a seamless registration , pick up snd drop off system . Very convenient .MARK D.
Great customer service and he was so fast and organized. This is the best Uhaul rental experience I've ever had. Moving is a chore nobody enjoys but dealing with such a great professional company makes it a little easier to focus on the task at hand.KARMA G.
Customer did not leave a comment.Raiford S.
Customer did not leave a comment.Caleb H.
Customer did not leave a comment.VERNA G.
Onsite attendant was rude.MARVELYN P.
The rotors and pads on that van are DANGEROUS! Very poorly maintained vehicle. The front struts/shocks are likely in need of replacement as well.THOMAS R.
Bubba runs a top notch UHaul location. Had a great experience while renting a box truck for local moving on Hilton Head. The reservation online was a breeze. Bubba called the day before to confirm, very friendly and professional. Pick up was less than 5 minutes. Drop off, two minutes. Very pleased with how smooth the process was and just adored Bubba's sidekick Shadow, his furry companion who greeted me at the door. Highly recommend this location.MELINDA K.
Very knowledgeable and helpful person at the facility.STEVEN A.
Customer did not leave a comment.Keith W.
Customer did not leave a comment.SEAN O.