Comentarios del cliente para Hilltop Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Hilltop Self Storage

Grado total:

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Thomas G. en

Grado:

El cliente no dejó un comentario.

Mamie P. en

Grado:

El cliente no dejó un comentario.

Karen C. en

Grado:

Rental pickup and return was quick and easy. All of the staff here are friendly and professional. Location is easy to access.

Eric H. en

Grado:

El cliente no dejó un comentario.

Teresa B. en

Grado:

El cliente no dejó un comentario.

ERICA H. en

Grado:

The ladies at this location saved my day. I did not have a very good experience earlier in the morning with another location. When I came in to this location everything fell into place and the ladies that work there are amazing. Thank you

Glenn F. en

Grado:

Hilltop is fantastic. We are regular customers there.

JOHN S. en

Grado:

Staff at Hilltop very courteous and helpful. I plan to use their service again in the future. The van (I know this is the manufacturer's design) needs some type of hand grip to help us geezers to get in and out of the cargo area.

Mark S. en

Grado:

El cliente no dejó un comentario.

Nathan M. en

Grado:

Fix EVERYTHING. The entire app and online stuff is completely broken. I tried to pick up my vehicle and it didn't let me i had to call over 5 different uhaul people just to figure things out. Then i was told i could not get the uhaul because of my juniors drivers license even though i am 18 years old and after 6 months of having my license it is no longer a junior license. I should have not been allowed to reserve a vehicle if that was to happen. Also got told by a uhaul customer service lady that i was allowed to take the van because she understood the confusion so i did. Got called 5 minutes later that i was stealing the van when i set up the reservation and was told i could have it. They charged me for the 5 minutes of driving i did, then charged me for my actual time using the van which wasn't until 3 hours after my original pickup time!!! Then when i returned my vehicle the app went through all steps with me and failed to tell me to take a picture of anything and completely go through the entire returning process. I tried to call and explain that, but after being on hold for 15 minutes the lady basically told me i was wrong and that i dont know what I'm doing. What happened to the customer is always right? As i see it don't do 24 hour pick up if you can't have working apps and online stuff. Hire real people. Terrible customer service that clearly does not care about the customer.

john F. en

Grado:

Nothing

Harold B. en

Grado:

Very friendly, helpful employees at this location. Our experience was excellent.

JOHN W. en

Grado:

I did a U-Box from Harrisburg PA to Hanover, PA to Lakeside Colorado. It was very good experience. Overall it was an excelent experience. The colorado side could not deliver right away but was able to deliver before I got charged for another month for a U-Box. The U-Box helpline is very VERY helpful. It is a separate support number for U-Box Helpline. Thank you.

Nickette H. en

Grado:

El cliente no dejó un comentario.

Melody R. en

Grado:

El cliente no dejó un comentario.

BOB L. en

Grado:

Keep doing the good job you’re doing

George M. en

Grado:

Not sure. Everything went smoothly for us

Joshua S. en

Grado:

El cliente no dejó un comentario.

William T. en

Grado:

El cliente no dejó un comentario.

Eugene S. en

Grado:

Keep up the good work and stay friendly ??

Kevin B. en

Grado:

El cliente no dejó un comentario.

Jesse C. en

Grado:

El cliente no dejó un comentario.

RAY A. en

Grado:

Very friendly staff

TIMOTHY B. en

Grado:

You need to give veterans and active duty personnel a military discount It is the least you could do to recognize the fact they were/are willing to give their lives so you can operate a business in a free and safe country THE UNITED STATES OF AMERICA. RADM T D Beard lll (ret) US Naval Services Thank You

terri R. en

Grado:

U Haul corporate sucks, it's impossible to do anything on the computer as your website does not work well and it takes forever.

Rachel G. en

Grado:

The check in process through Uhaul was very long and not friendly. Hilltop personal assisted in the check out process.

Ashlea B. en

Grado:

I ordered a Dolly (Appliance Dolly) and paid $10 to use it for the time allotted and the Dolly was not in the truck however bc I did this transaction through the App I was still charged.

Steven H. en

Grado:

Wonderful people to deal with when renting a truck. Highly recommend!

Patricia H. en

Grado:

El cliente no dejó un comentario.

Michael H. en

Grado:

Excellent service from Doreen.

robert M. en

Grado:

El cliente no dejó un comentario.

Donald L. en

Grado:

Truck was fairly new and clean and when picked up was in an out quickly

Elisa L. en

Grado:

El cliente no dejó un comentario.

Donald L. en

Grado:

To much time getting paperwork computer issues better train on issues with computers I work for a rental company a one time