I would not recommend U-Haul to anyone. I was assured that I would have 2 follies in the truck when I picked it up. I had the truck for 3 hours and couldn't do anything with it because of that!!! My husband had to leave work and pick them up at another location. They couldn't care less and didn't try to remedy it. They just told me I would have to go get it. They said there wasn't anything on my receipt about 2 follies. I told them I spoke with Greg the Regional manager(?) and he told me they would be in there. It was going to be 61.09 and change and then it changed to 43.00 and change! It was a horrible experience!Teresa M.
Customer Reviews for Hilltop Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Website for pick up was not working correctly. Guy I reach on the help line clearly hated his job and had terrible customer service. Treated me like I was an imbasol when in reality they were having technological issues.Lucas S.
The people working there were nice. However, they are not the ones responsible for the trucks. There was no one to make sure the trucks were ready before the next customer. The truck was dirty. There was left over mess In the back and half-eaten food in the front. The tank was also close to E.Simba W.
The combination lock was difficult to open. May need WD40. Opened door and roaches 25-40 scattered everywhere and wet spot in the R corner of the bed.Amanda L.
I don't like doing reservations on line. When I come into the store for service I expect to be treated as a customer should be. Instead told, you have a phone book your reservation on line. YOUR CUSTOMER SERVICE REP WAS A VERY DISAPPOINTING.. This was the Clarksville store on Wilma Rudolph. The person at Hilltop was polite and helpful. God help your store in Clarksville.Joan B.
El cliente no dejó un comentario.Beth D.
El cliente no dejó un comentario.FRANK B.
The check in process did not work. I waited over 30 minutes, but then got a call to take care of it.George S.
Eliminate the level of contacts needed to secure the rental.Jackie M.
El cliente no dejó un comentario.Carrie R.
Store employee at customer service counter admitted to not knowing anything about the U-HAUL procedures.EDWARD G.
I was worried about the online check in but it went very smooth. I liked it better than I thought I would.Tyler L.
El cliente no dejó un comentario.Marty S.
There will be no next time of me coming to the U-Haul and I will make sure my family do not use you all. You all lied about me putting gas in the truck and I know that I put gas in the truck.bettina G.
El cliente no dejó un comentario.Paul E.
El cliente no dejó un comentario.christina R.
El cliente no dejó un comentario.Kenneth M.
El cliente no dejó un comentario.Tammy J.
El cliente no dejó un comentario.Kisha B.
I rented a truck 2days returned in one iwas wrong they did not give me any money b ack on rentel or i surance not a thing 160 miles cost42500Debra T.
El cliente no dejó un comentario.Wanda G.
El cliente no dejó un comentario.Heather H.
El cliente no dejó un comentario.Robert M.
Open later hoursTim H.
Very friendly staff! Easy drop off process. I would recommend this business!Anthony B.
El cliente no dejó un comentario.larry K.
El cliente no dejó un comentario.Ronald Y.
The vehicle needs to be serviced. It has a horrible ride quality and makes all sorts of weird noises. The brake booster sounds like it is leaking and the AC makes a terrible noise that can be heard while idling. Will not rent a Uhaul again. Terribly overpriced too... I should have compared with other companies.Joshua F.
They were so very helpful. They answered all my questions. It was a pleasant experience, I would rent from them again.Donna N.
No improvement needed. Everything was good.Sherrill B.
El cliente no dejó un comentario.James C.
Very convenient as minutes away from my home. Staff at Hilltop always go above and beyondChris T.
El cliente no dejó un comentario.michael S.
El cliente no dejó un comentario.Debra V.
EXCELLENT SERVICEJerry V.
Nice people and great servicesamantha B.
Fast and friendlyDonna E.
El cliente no dejó un comentario.Phyllis V.
These folks were the absolute friendliest and most helpful people I encountered in the U-Haul family. They sympathized with the problems we had during the trip and even made efforts to secure a discount for us.Timothy C.
The truck I rented had the check engine light come on 3 miles down the road. When I returned the truck they said that truck had just been repaired.Angela M.
Every thing was perfect!David F.
these people were so friendly and helpful. I really appreciated their kindness and demeanorLEANN B.
Drop off location was awkward, the representative was answering personal phone calls while I was trying to return my trailer. He seemed annoyed he had to do his job and deal with customers.KYLE B.
Fix the leaks in the roof. Stinks to be unpacking items come to find out things were wet. Was the entire point of renting the truck with an enclosed cargo space or I could have used one of the 6 non enclosed trailers I own and not had to spend $320 on rental.Walker J.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.Heriberto P.
Easy paperwork, pickup and drop off.James W.
Uhaul really messed up this experience for me.elizabeth I.
El cliente no dejó un comentario.Theron W.
El cliente no dejó un comentario.Greg B.
El cliente no dejó un comentario.Rodney R.
Not happy with UHAUL customer service. My drop off location changed as soon as I arrived at my destination. Tried calling customer support number, which took 15 minutes the first time. Original drop off was only 7 miles away. Next drop off was 25 miles away. Uhaul did NOT tell me of times of closing. Had to leave trailer there without confirmation of checking out. Did not have internet to do self check out. Called UHAUL number AGAIN but took 30 MINUTES to speak to customer support and they could not do anything to close out my order. Uhaul needs better customer support!!!Cindy A.
El cliente no dejó un comentario.Ron M.
they were courteous and hooked the trailer up to the truck. Servicio al cliente de excelencia.charles S.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.Tarcy V.
El cliente no dejó un comentario.Jerry V.
El cliente no dejó un comentario.Kristie P.
El cliente no dejó un comentario.Mario C.
You all did I fine job. ThanksMichael B.
El cliente no dejó un comentario.Ralph B.
I broom swept this vehicle before i returned it.i was charged a clea ning fee.it rained all day the day I used it and broom clean is the best I could do.i feel the cleaning charge was not justified.Bennie M.
They were wonderful, do not change a thing.Julia N.
This location was awesome!!SHARON P.
El cliente no dejó un comentario.JERRY W.
El cliente no dejó un comentario.CHARLES S.
great service took care of me right awayJohn D.
El cliente no dejó un comentario.John D.
this a very poor location and its not a 24hr location and its very farThomisa H.
El cliente no dejó un comentario.John H.
Nothing don't change a thingJoe N.
El cliente no dejó un comentario.David G.
El cliente no dejó un comentario.brenda L.
Hilltop supermarket was excellent, the overal experience was not. I was referred to Outdoor World from your company location on Willma Rudolf I went to pick up and they where closed. Didn't get a notification that the reservation had moved to Hilltop. One of the employees at Willma R was no help and going to let me leave without helping.Finally a young man stepped in and helped. Not a good experience. JJonnie D.
El cliente no dejó un comentario.SANDY D.
More options for vehicles and trailers. also my advanced reservation was not in their\your system on the day i went in to pickup and had to complete the process from scratch, losing about an hour of my travel time.JAMES T.
El cliente no dejó un comentario.Marcus B.
El cliente no dejó un comentario.Gladys H.
The truck had a smell to it, like a previous driver had smoked Pall Malls. This was no fault of the location though, just disappointing. Otherwise the truck was in great shape, easy to load and handled well.Brandon N.
El cliente no dejó un comentario.Rex E.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Shannon W.
Be more attentive to the customer needs and wants.christine A.
El cliente no dejó un comentario.BARTON R.
Get your shit together and don't advertise a drop off location that dosnt exist. Some customer relations training would help as wellRandy G.
El cliente no dejó un comentario.DAVID S.
El cliente no dejó un comentario.BRANDON MICHAEL O.
El cliente no dejó un comentario.GARY B.
El cliente no dejó un comentario.SHELLY J.
El cliente no dejó un comentario.FRANK T.
El cliente no dejó un comentario.Edwin J.
Very good experience. People at this location were very friendly and professional. The rental process was very quickly done and the staff hooked the trailer up and made sure everything worked correctly. The return check in was just as good - very quick and professional.Fred C.
From the way I was helped in returning the trailor I can see no way the process can be bettwer. The guy who help me knew what he need and done it.JESSE F.
All personnel not familiar with loading a car on a vehicle dolly. Associate forgot to give my driver's license back but was willing to mail it to me as requested.RONALD J.
no commentKATIE S.
Have correct equipmentAdam S.
El cliente no dejó un comentario.CATHLEEN C.
El cliente no dejó un comentario.Raymond J.
Everyone at hilltop made this a great experience and was very helpful!! Thanks Rachel and the rest of the hilltop crew...as always ya'll were awesome!Jana T.