Customer Reviews for HillTop Business Investments
(U-Haul Neighborhood Dealer)

147 reviews

8356 Thompson Rd   Northlake, TX 76247

(940) 441-4069

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: 9:30 am–2:30 pm
Special Operating Hours
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 7/14/2024: Closed
  • 7/15/2024: Closed
  • 7/16/2024: Closed
  • 7/17/2024: Closed
  • 7/18/2024: Closed
  • 7/19/2024: Closed
  • 7/20/2024: Closed
  • 7/21/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(940) 441-4069

8356 Thompson Rd
Northlake, TX 76247

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: 9:30 am–2:30 pm
Special Operating Hours
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 7/14/2024: Closed
  • 7/15/2024: Closed
  • 7/16/2024: Closed
  • 7/17/2024: Closed
  • 7/18/2024: Closed
  • 7/19/2024: Closed
  • 7/20/2024: Closed
  • 7/21/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Jeremy McClain 
Rating:
5.0

We rent from Hilltop on a very regular basis. I will go with a different size trailer than what I originally planned on just to be able to rent from them. Phenomenal family owned and operated company.

ASHLEE MASSIE 
Rating:
5.0

I made a reservation online 20 minutes before picking up.The process of renting the truck was simple and fast. The two employees who assisted me were very helpful.

Keynna Ayala 
Rating:
5.0

Customer did not leave a comment.

Prabhu Gudavalli 
Rating:
5.0

Excellent service all around. Top tier location!! Staff is sharp and accommodating throughout.

Douglas Volkman 
Rating:
5.0

Very helpful staff. The trailer equipment was in decent condition.

byron copeland 
Rating:
5.0

superb

JAMES ROGERS 
Rating:
3.0

Customer did not leave a comment.

Brian Cofrancesco 
Rating:
4.0

Customer did not leave a comment.

Roger Couch 
Rating:
5.0

Customer did not leave a comment.

William Winter 
Rating:
5.0

Awesome all around. Great service!

Douglas Volkman 
Rating:
5.0

This location is awesome, great customer service, equipment is clean and ready to go. Top notch!

Henry Bernal 
Rating:
5.0

Customer did not leave a comment.

dylan Law 
Rating:
5.0

Nothing. Customer service was fantastic!

Tanya Carter 
Rating:
5.0

Great customer service and clean well maintained vehicles.

Josh Beights 
Rating:
5.0

Customer did not leave a comment.

ASHLEE MASSIE 
Rating:
5.0

Customer did not leave a comment.

Edwin Veiga 
Rating:
5.0

Trooper was great!

Patrick Crimmins 
Rating:
5.0

Customer did not leave a comment.

Michael Horan 
Rating:
5.0

Customer did not leave a comment.

Gary Ahrendes 
Rating:
5.0

Customer did not leave a comment.

Frank Cox 
Rating:
5.0

Customer did not leave a comment.

Donna James 
Rating:
5.0

Customer did not leave a comment.

ASHLEE MASSIE 
Rating:
5.0

Customer did not leave a comment.

Jim Robeson 
Rating:
5.0

Great Service and Location

Charles Thiessen 
Rating:
5.0

Customer did not leave a comment.

Michael Rafter 
Rating:
4.0

Everything was ready on time, in great working order, and the staff was friendly and helpful.

Aron Taylor 
Rating:
5.0

Great local independent location. Will absolutely rent here again. Super customer service. Thanks so much!!!

Robert Henderson 
Rating:
5.0

Lower your rates

Jean Blanchard 
Rating:
5.0

Tanner was amazing! He made up for the last time I had a terrible experience at the Fort Worth 820 location. Always had great service at all the Uhaul locations except that one time. Thank you for going above and beyond Tanner at Hiltop we’ll definitely be back for sure!

John BUI 
Rating:
3.0

The office was closed when I returned it, so I drop the key in the dropbox, just as I stated I would. I returned the truck the very same day that I rented it.

LORI WALTON 
Rating:
5.0

Hilltop is a great location. The owners are top notch and offer excellent customer service.

ASHLEE MASSIE 
Rating:
5.0

Nothing you were great!

Lloyd Even 
Rating:
5.0

Customer did not leave a comment.

PATRICK YOUNG 
Rating:
5.0

Customer did not leave a comment.

Terry Oglesby 
Rating:
5.0

Customer did not leave a comment.

COURTNEY MIMS 
Rating:
2.0

Customer did not leave a comment.

COURTNEY MIMS 
Rating:
5.0

Customer did not leave a comment.

Paul Bocconcelli 
Rating:
5.0

Customer did not leave a comment.

tom hays 
Rating:
5.0

Customer did not leave a comment.

Cathy Daugherty 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Rowe 
Rating:
5.0

Customer did not leave a comment.

James Gugino 
Rating:
5.0

Customer did not leave a comment.

Valerie Villeta 
Rating:
5.0

Couldn't have asked for more

Mitch Wohlgemuth 
Rating:
5.0

Customer did not leave a comment.

Steven McHenry 
Rating:
5.0

Nothing. Folks were super nice.

Tyler Prufer 
Rating:
5.0

Customer did not leave a comment.

John Menzies 
Rating:
5.0

Nothing, the crew there are awesome at customer service and they are knowledgeable in all aspects of moving.

Jerry Stapleton 
Rating:
5.0

Customer did not leave a comment.

ASHLEE MASSIE 
Rating:
5.0

Very helpful and professional. Best experience at Uhaul

Katherine Dean 
Rating:
5.0

Everything was great !! Trooper was very friendly and having just moved here made us feel very welcome !!

Charles Doggett 
Rating:
5.0

Staff was so helpful and seemed to really care that we had a great experience. Can’t say enough about how great it was. If every location treated customers like this, it would be amazing!

David Lee 
Rating:
5.0

Great location to rent from. I was running behind schedule on the pick up, they called to make sure I still needed the truck and adjusted my time accordingly. Very friendly staff. Would definitely use again.

Paul Bocconcelli 
Rating:
4.0

Difficult checkin to get lockbox key

Chase Pritchard 
Rating:
5.0

Change the informations on the website because it says there are no truck available when they were.

Vasken Quartey 
Rating:
5.0

Customer did not leave a comment.

BOBBY COOK 
Rating:
5.0

Was overcharged for mileage. Starting mileage on final bill was about 20 miles lower than actual starting mileage.

Jacob Norvell 
Rating:
5.0

The gentleman that handled the rental of the truck we got, was super helpful and efficient. We were in and out on the road in no time at all. Turning the vehicle back in was also a breeze. Thank you!

emack branam 
Rating:
5.0

Customer did not leave a comment.

James Purgason 
Rating:
5.0

Customer did not leave a comment.

Perry Culberson 
Rating:
5.0

Customer did not leave a comment.

Doug Smith 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Bell 
Rating:
5.0

Customer did not leave a comment.

eric turner 
Rating:
5.0

Customer did not leave a comment.

Benjamin Cowen 
Rating:
4.0

Customer did not leave a comment.

BILLIE STAIN 
Rating:
5.0

Customer did not leave a comment.

Thomas Hoffman 
Rating:
4.0

Customer did not leave a comment.

Michael Presz 
Rating:
4.0

Customer did not leave a comment.

David Schieszer 
Rating:
4.0

I ordered a dolly and it was not in the truck when I went to pick up truck.

Kristie Willingham 
Rating:
5.0

Customer did not leave a comment.

Thomas Burel 
Rating:
5.0

Customer did not leave a comment.

Micheal Blazer 
Rating:
5.0

Lovely customer service! Made sure we could get something to work for us. Will definitely use them again!

David Quick 
Rating:
5.0

Customer did not leave a comment.

Jeff Parkerson 
Rating:
5.0

Nothing, stay as you are - Great friendly service!

CRAIG CARLTON 
Rating:
3.0

fix the brakes

Darrell Cowan 
Rating:
5.0

Very friendly and accommodating. Great service.

LARRY KNUTSON 
Rating:
5.0

Great guys awesome service.

Christopher Yell 
Rating:
5.0

Great customer service from Trooper and Tanner

Bob Kocis 
Rating:
5.0

Hilltop was great location and they made getting a trailer easy. Will definitely be back.

MASON TORRES 
Rating:
5.0

Super easy and efficient from pick up to drop off!

Ben Scheck 
Rating:
5.0

to provide a USB outlet.

Hicham Khoncarly 
Rating:
5.0

Nothing. They where perfect!!

Farley Plettz 
Rating:
5.0

great friendly helpful staff

THETA LEIDHOLM 
Rating:
5.0

Customer did not leave a comment.

Connor Shanahan 
Rating:
5.0

Customer did not leave a comment.

MILDREN BURKHAM 
Rating:
5.0

I was nervouse about my move and then there was the fact that I chose I very busy weekend to move. Despite all that my love went over smoothly and the customer service was excellent. I am very happy in my new home and especially happy that the U-Haul rep went above and beyond to help make it that way.

Greta Taylor 
Rating:
4.0

Customer did not leave a comment.

Donald Campbel 
Rating:
5.0

Customer did not leave a comment.

Shawn Downey 
Rating:
5.0

Customer did not leave a comment.

Hicham Khoncarly 
Rating:
5.0

Super friendly staff! Very refreshing to be around people who don’t hate their job.

Brittany Gilreath 
Rating:
5.0

Customer did not leave a comment.

John Ogburn 
Rating:
5.0

Great customer service! No improvement required. A great experience.

william campbell 
Rating:
5.0

No wait. Friendly and helpful staff.

Gary Johnson 
Rating:
5.0

Customer did not leave a comment.

Donald Wilembrecht 
Rating:
5.0

Customer did not leave a comment.

Sam Geddie 
Rating:
5.0

this is my mores preferred location in the area. and I use UHAUL twice a year.

RICHARD ARMEY 
Rating:
5.0

The car dolly locks and wheel ratchets were badly corroded and wouldn’t move. I had to lubricate and work them. The electrical chord terminal was badly corroded. I had to clean in with scotch bright and contact cleaner. The exterior truck was not clean.

John Welch 
Rating:
5.0

Customer did not leave a comment.

Nelson Bush 
Rating:
3.0

A few issues. 2 day rental and the drop off location would not open until after the rental was due. Object to paying a fee for after hours drop-off. Also, because the fuel was not full when rented (it was 5/8), accidentally put too much gas in the truck. Seems unfair to the customer to do this…

Daniel Gilden 
Rating:
5.0

I had an excellent experience here. The customer service was great and everything I needed to do was explained well. I highly recommend this location.

Candace Lewis 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top