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Allison C
Customer Reviews for Hilliard South Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop-off location was fine and convenient. What was not fine, was after I made a reservation using this drop-off location, a U-Haul employee (via a text message that suggested a possible discount) cancelled my reservation, and made another one using a different (and totally inappropriate) drop-off location during a follow-up phone call. I even mentioned that the new location was wrong, but it showed up on the final contract. Thus, the check-in process was annoying and time-consuming, and required several phone calls to U-Haul to set back to my original location. In an attempt to simplify the truck reservation process by using the app and text messages, U-Haul has actually introduced problems that were not encountered the "old-fashioned way". Very disappointing experience overall.
JEFFREY CThe back of the truck had a bunch of broken glass that had to be swept out before we could start moving. This location is also very small and hard to maneuver. Odd choice to put large trucks
Desarae HThe gentleman who helped me was amazing and so helpful.
Anthony BThis is a great location. The person who attended to me was excellent. I had the best Uhaul rental experience. Keep up the good work.
Cedric MThe customer service at this location was fantastic. Very helpful and friendly. I would not hesitate to use this location again if I ever needed another truck.
Melinda DGood location and welcoming
ERICK SSuper good customer service by Sonny. My telephone call was answered promptly and no recording!! So good to get someone in person on the phone. The truck was clean and ready to go. Very smooth process. I was very pleased
Nickie EGreat customer service!!
Debra VThe owner was super nice and informative, called me with info and helped me check back in.
Steven BEverything was perfect!
Beth VThe owner was very helpful and provided every detail we needed to have a successful and enjoyable rental.
H BThe online return process was slow. The website lagged a lot, took longer than expected. But overall was an easy pick up and drop off process. Maybe this location could consider a higher speed internet to make it a little quicker.
Megan VThe application check-in process was a little cumbersome as was the return since it was late at night.
Bruce RThe person who works there is a great man! the equipment was old and hard to drive.
Murtadha AI wanted to rent an appliance hand truck. I searched on their U-Haul location (their specific web page), and there were NO “equipment rentals” listed (as rental options); only trucks. I am glad I stopped by and asked in person. They have TONS of additional equipment available to rent to help with moving. Their web site should reflect that they DO have these items to rent. I almost went to another U-Haul location (that hand trucks listed). But I enjoy the folks at this location. Thanks! It’s been a great move with your help!
June RVery helpful and friendly
Kassi SI can't remember the guys name at the counter. But he was really nice and he got me in and out the door really fast. Turning in the truck was very easy as well.
Chad MWe had problems with using the website on my wife's older android phone. It kept giving memory errors. It worked fine on my newer phone.
GREGORY NYour app and website didn't work for either check in or return. The truck had it's check engine light on the whole time.
Edward EEverything was amazing. Thank you.
Phyllis MThe gentleman that helped me this morning was very pleasant nice very nice personality on a one to five I was rate him a five very great thank you
Dorothy sVery nice and intelligent representative. Will definitely be back soon to rent another truck. Thank you!
Michael OGreat service for the shop manager!
James MExperience was great and Sonny specifically was awesome!!!!!!
Kamron BWe were given a dirty uhaul, then charged with the cleaning fee of $25 . We returned the Uhaul in the same exact condition that it was given to us. Not happy!
Brian BHassle free and thorough.
Roderick GIt was great experience with uhaul at this location.It was second time I was using this location and it was great experience.
Muhammad IOverall great experience. Wonderful customer service.
Kelsey MThe seats were torn and there was a dashboard light on.
Cynthia oThe man working the front desk was very very helpful and kind! Would come back to this location again!
Sarah DSimplify the self check in. And after that simplify it some more. Too clunky
Todd UMy agent went over and beyond..
Mitchell REquipment and facility were just fine. However, the online pickup process for days when the office is closed is terrible. It took me 1 hour sitting in the parking lot with customer service on the phone for 30 minutes of it. He had to add a window link for the picking up truck option, the scanning of my license kicked me out and I had to repeat the 1 time code log in 6 times. When I attempted to use the uhaul app, it was unable to recognize my order. Several places the links did not work. Dissatisfied overall.
Matt MSteve was very helpful and friendly which made the process easy and painless. Exactly what you hope for in a business transaction.
Joe BThe gentleman that checked us out was fantastic!!! Great customer service!! Thank you!
Steven HEverything was great and Steve was extremely helpful and friendly!
Angela Efix my bill this is the second one that they have done this to me
Lynn UI was really frustrated that the website let me reserve a truck at one location, but then I was moved to a much further away location because there was not equipment available. The engine light came on during my move and I had to wait to be approved for the mobile pick up even though I have picked up 2 other uhauls recently with the same drivers license
VICTORIA PEverything was spot on. You where a great help. Thank you
Mary MThe older guy who helped me was GREAT! Much better than the last guy I rented from. He was NOT friendly, yelled at me to pick up a cigarette butt etc. Not this time! We use u-haul a lot for my company and this time was SO much better!
Nick WI arrived at the facility (after driving past it because the address was incorrect and the business was not clearly marked from the road) at 12:09 PM. The representative greeted me and continued to assist the other customer in the lobby. After about 20 minutes the rep asked “What are you here for?” I stated I had a van pickup at noon. He asked me if I was sure because he didn’t remember seeing anything. I stated I had just made the reservation within the last 30 minutes. He looked again and then he said I was correct and he would be with me shortly. He continued to assist the other customer, but it didn’t seem he fully grasped what he was doing. After another 20 minutes (50 total minutes in lobby) he finished with the other customer and helped me complete my transaction. He didn’t have severe trouble checking me in and it took a total of 14 minutes to get my keys. When I returned the van my checkout took a total of 40 minutes because he had to call another employee to walk him through how to complete the checkout process. It was super frustrating because I have rented from Uhaul before and have never spent more than 10 minutes from arrival to departure. I’m going to think thrice before renting again due to this inconvenience.
Charles BWhen you first greeted us as a customer, I felt you was a bit rude to my business partner until you seen me and I felt because he was a young man from Iraq you was rude to him. And me being 63 and American born your attitude changed when you seen I was with him. You was great after your first greeting and I hope you look into yourself because we are all your customers Thanks
JERRY BThis location is always my first choice when renting a van or truck. The staff is ALWAYS helpful and courteous and Steve who was working the location today was no exception. He was extremely thorough and walked me through everything I needed to know before taking the van off the lot. I will ALWAYS recommend this location!!
Ricky RNot much parking even to visit the office for a quote
Ganesh PCheck engine light was on, clerk said it was a bad O2 sensor. I was comfortable using the vehicle for short in town trip but would have been more worried if it was a long trip. Over all clerk was very friendly and knowledgeable.
Brian BThe gentleman was very professional and polite. The van was perfect and worked for us.
CHARITY BWhen we went to return the truck after hours the mobile after hours drop off site did not work. I kept getting error messages or sent to the previous page when I tried, we called support and they said that we were good? I just wish the online return was smoother
Ethan C