Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything and everyone was perfect.
The U-Haul App is amazing!
Bibbie Chancey
Rating:
4.0
Customer did not leave a comment.
ANGELA CHAMBLESS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Thumann
Rating:
5.0
Customer did not leave a comment.
Malcolm Andrews JR
Rating:
5.0
Customer did not leave a comment.
Randy Foster
Rating:
4.0
Customer did not leave a comment.
Dale Pherson
Rating:
5.0
Customer did not leave a comment.
Robert Gill
Rating:
5.0
Customer did not leave a comment.
Timothy Saunders
Rating:
5.0
Customer did not leave a comment.
KENNON TYRE
Rating:
5.0
Customer did not leave a comment.
JASON CHRISTMAS
Rating:
5.0
These guys have never let me down. This is my reason for always coming back to them for my rental needs.
Rose Hayes
Rating:
5.0
Customer did not leave a comment.
SCOTT TANNER
Rating:
4.0
You should have a 6 foot wide trailer with a six foot wide ramp...what good is a 6 foot trailer is you can't get anything wider than 53 inches on it.....sooooo stupid‼️‼️‼️😎
Matthew Lachey
Rating:
5.0
Customer did not leave a comment.
Avery Clemons
Rating:
5.0
Customer did not leave a comment.
Sherman Tomlinson
Rating:
5.0
Customer did not leave a comment.
Jimmy Wade Cotton
Rating:
5.0
Friendly people, super convenient to rent a U-Haul and a storage unit.
Joshua Dupuy
Rating:
5.0
Found it, backed up, dropped it, left and got a notice it was checked in. Great process.
JimmyWade Cotton
Rating:
5.0
Adam is great to work with!
levance gay
Rating:
5.0
Great service.
Carlton Burse
Rating:
5.0
Customer did not leave a comment.
Chester Walker
Rating:
4.0
Customer did not leave a comment.
carl alman
Rating:
5.0
Customer did not leave a comment.
MONICA CHANDEL
Rating:
4.0
Customer did not leave a comment.
Dalton Alridge
Rating:
1.0
This auto-transport left me stranded at 3am the next night as the passenger side rear wheel had a blowout. In the rear view mirror I saw sparks flying and pulled over on the narrow shoulder. It was dangerous as the shoulder was narrow and passing semi’s rocked the truck.
The road crew sent by UHaul did not have the right equipment as the trailer frame was sitting on the ground.
They really did not know what to do! I had to tell them how to devise a “ramp” from 2 4x4’s to drive the good tire up to get the frame off the ground, Then I had to loan them a shovel to dig a hole so their bottle jack could get under the trailer from and lift it up.
This dangerous situation lasted 3 hours before I was on the road.
steve krusich
Rating:
5.0
Customer did not leave a comment.
Nicole Fulford
Rating:
5.0
Great experience.
Dennis Lawson
Rating:
5.0
Customer did not leave a comment.
Brent belmondo
|
Overall Experience
Rating:
1.0
Staff was very friendly and helpful but the storage is infested with mice. A lot of my items were chewed up. My boxes were full of mice poop and urine. I was not offered nor given any reimbursement for all the things that had to be thrown away. I chose climate control units because i thought that it would help my things to stay in good shape so I didn’t mind paying a little extra.
Nickea James
|
Overall Experience
Rating:
3.0
Very friendly staff
Wayne Vincent
Rating:
5.0
Customer did not leave a comment.
Dale Starling
Rating:
5.0
Customer did not leave a comment.
George Tanner
Rating:
5.0
When I went online to check the uhaul vehicle back in,the website was acting up. I believe this needs to be looked into so no one will be charged anything extra. Other than that, I have no complaints about the rental. You guys are awesome. Thank you.
Willie Waters
Rating:
4.0
Customer did not leave a comment.
Danny Buskey
Rating:
5.0
Customer did not leave a comment.
James Casavant
Rating:
5.0
The staff was professional, prompt, efficient and helpful. Excellent customer service, great people. Definitely recommended.
Maria Jasinskas
Rating:
5.0
Customer did not leave a comment.
JOSEPH PEAVY
Rating:
5.0
Everything was excellent. No improvements necessary.
Adam is a wonderful Uhaul representative. It was a pleasure doing business with him.
KATHY COOK
Rating:
5.0
Customer did not leave a comment.
John Gibbs
Rating:
5.0
Nothing everything was exceptional
Thomas Reilly
Rating:
4.0
Customer did not leave a comment.
Jennifer Turner
Rating:
5.0
Customer did not leave a comment.
Jessica Lucas
Rating:
3.0
Not open when trailer returned. Just dropped off.
VAN HIGGINSON
Rating:
5.0
Customer did not leave a comment.
Doug Oakley
Rating:
5.0
Customer did not leave a comment.
Sonny Yarbrough
Rating:
5.0
Customer did not leave a comment.
Brenda Lohman
Rating:
5.0
Customer did not leave a comment.
Sonny Yarbrough
Rating:
5.0
Customer did not leave a comment.
Sonny Yarbrough
Rating:
5.0
Customer did not leave a comment.
Keeon Culp
Rating:
5.0
Every aspect of there business was top rated and would highly rate them.
WILLIAM SCHAFER
|
Overall Experience
Rating:
5.0
Adam and the others were very helpful through my move. Great experience.
Jason White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason White
Rating:
5.0
Customer did not leave a comment.
Jared Griffis
Rating:
5.0
Customer did not leave a comment.
Laura Rodriguez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sonny Yarbrough
Rating:
5.0
Nothing really. The staff went our thier way to accommodate me as always.
GENE CORNETT
Rating:
5.0
Customer did not leave a comment.
Johnny Walter
Rating:
3.0
Customer did not leave a comment.
Jerry strickland
Rating:
5.0
Make sure you clean the cab out!
Robert Armbruster
Rating:
5.0
Adam (the manager) is a jewel. He was efficient, friendly, and always responsive. The storage unit was excellent and very clean and secure. I would use them again and recommend highly.
Renia Catchings
|
Overall Experience
Rating:
5.0
Very helpful.
Laura Rodriguez
Rating:
5.0
Customer did not leave a comment.
James Hayes
Rating:
5.0
The owners are extremely helpful and the units are well maintained. We had a climate controlled unit which stayed cool, even in this horrible heat.
Robert Lee
|
Overall Experience
Rating:
5.0
We have rented from Adam at this location many times. He always provides excellent service. One problem for us (NOT his fault) is that UHAUL changed our drop off site another 16 miles further than we wished, without adding miles to our reservation.
Robert Lee
Rating:
4.0
Please check your equipment. The straps were old and the pulleys were rusted, we had to keep stopping to tightened them back up.
Paula Busino
Rating:
5.0
Customer did not leave a comment.
Ed Rigdon
Rating:
5.0
Customer did not leave a comment.
George Howell
Rating:
5.0
Good location and great service. Had to put a little PB Blaster on the ratchets to loosen them up but other than that great experience.
Chris Crews
Rating:
5.0
Not the first time I have used this location. The customer service was absolutely excellent. I would highly recommend this location to anyone...
Mark Pollman
Rating:
5.0
Great experience. Truck size availability, quick in and out, easy drop off.
danielle baker
Rating:
4.0
The owners of this facility are helpful and provide excellent customer service. Will return again when we need a UHaul truck!
Robert Lee
Rating:
3.0
Make sure the trucks are serviced properly. The oil light came on time I cranked it up. So when I checked the oil it was barely touching the stick. The cap for the oil where the oil is added was missing. I tried to cover it with a rubber band and cloth. The parts store didn’t have one. I went and bought 3quarts and added that. Got it up in the safe zone. The transmission fluid level was at the minimum mark a proper service should help that situation out. First time I ever rented a u haul. Customer service was awesome and other than the truck needing to be serviced I would definitely rent from there again.
BARRY BARNES
Rating:
5.0
Customer did not leave a comment.
Denise Adams
Rating:
5.0
Customer did not leave a comment.
MICHAEL PAUL
Rating:
3.0
I picked up the truck with a quarter tank of gas and dropped it off with a quarter tank of gas and you guys still charged me 137.00 dollars for gas. I would not recommend uHaul to anyone.
James Coon
Rating:
5.0
The inside of the truck was real nasty and dirty.
James Mcgee
Rating:
5.0
Adam was fantastic! Being new to the area he was extremely helpful advising us on various local facilities. He is a true professional and wouldn't hesitate to recommend him to anyone.....
Mark Pollman
Rating:
5.0
Customer did not leave a comment.
Linda Smith
Rating:
3.0
Customer did not leave a comment.
RICHARD ALTENBURG
Rating:
5.0
Very nice Pat was very helpful truck was ready
VIOLET MULLALY
Rating:
5.0
Customer did not leave a comment.
JOHN LAMBERT
Rating:
5.0
Customer did not leave a comment.
MERICA LEE
Rating:
5.0
We had a excellent experience with this place , come and go anytime day or night , will be the first place we call again , thx
Jim Holden
|
Overall Experience
Rating:
1.0
Make sure that a truck is available when it was reserved. We reserved a truck and y'all didn't have one or knew when we were going to have one.
LEON EDENFIELD
Rating:
5.0
The windshield wiper was disastrous when we started out. It was so bad that you couldn't see thru the window at all ... it looked like it had been shreddedd. Something like that should be checked on all trucks before they are taken out. Other than that, the rest of the equipment had not been cleaned as we found a used sports drinking bottle right on the back of the seat, and some stuff on the floor. As for the maintenance of equipment, all I can say is that we did not have any equipment malfunctions going to Maryland or coming back. Just thank goodness we went back to where we had rented this vehicle, and they were able to take a wiper blade off another truck. That one worked fine. Thank you ...
Catherine Beares
Rating:
5.0
Good job. Moving made easy.
Kenneth Crump
Rating:
5.0
All was good.
Kenneth Crump
Rating:
5.0
Customer did not leave a comment.
MICHAEL DESCHENES
Rating:
4.0
Dropped after hours. No issues
DONNA MORRIS
Rating:
5.0
Great People that run this Storage Facility.
MARY LASTINGER
Rating:
5.0
The people at Hwy 84 Storage were extremely helpful. They let us change our reservation after seeing that our original trailer would have been too small and helped us get the new reservation into the system. Couldn't have asked for a better experience! I would definitely use them again.
Mallory Helms
Rating:
5.0
EASY IN AND OUT LOCATION IS VERY FRIENDLY TO WAYCROSS AND BLACKSHEAR DIRETIONS ON THE ROAD. THE OWNER IS VERY FRIENDLY AND POLITE.
ROBERT RENFRO
Rating:
4.0
Customer did not leave a comment.
Timothy Taylor
Rating:
2.0
Customer did not leave a comment.
Debbie GILMORE
Rating:
5.0
Customer did not leave a comment.
BRIAN O'NEILL
Rating:
5.0
Customer did not leave a comment.
ROBERT LAKE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHN SASSER
Rating:
5.0
Customer did not leave a comment.
Carolyn Boyett
Rating:
3.0
Guarantee a correct pick up time and accurate area for pickup!
AUKIMBIE DIXON
Rating:
3.0
It was after hours.
Linda Anderson
Rating:
5.0
Customer did not leave a comment.
FLOYD MORGAN
Rating:
5.0
Customer did not leave a comment.
James Dye
Rating:
5.0
Customer did not leave a comment.
Kimberley Edwards
Rating:
4.0
Customer did not leave a comment.
WILLIAM CARVER
Rating:
3.0
Customer did not leave a comment.
Paul Irwin
Rating:
5.0
Customer did not leave a comment.
Robert Sowell
Rating:
5.0
Customer did not leave a comment.
TIMOTHY HOLLINGSWORTH
Rating:
3.0
Customer did not leave a comment.
Dan Shaver
Rating:
5.0
Customer did not leave a comment.
Rhonda McKown
Rating:
5.0
Good job. Thanks for everything, Adam.
Kenneth Crump
|
Overall Experience
Rating:
5.0
Will recommend and use again if needed!
Tina Batchelor
|
Overall Experience
Rating:
5.0
Very nice friendly place...clean and secure no issues from me with this facility