Customer Reviews for Highway 54 Storage
(U-Haul Neighborhood Dealer)

100 reviews

2927 S NC Hwy 54   Haw River, NC 27258

(336) 792-2061

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/10/2024: 9:00 am - 12:30 pm
  • 9/2/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(336) 792-2061

2927 S NC Hwy 54
Haw River, NC 27258

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 4/1/2024: Closed
  • 5/27/2024: Closed
  • 7/4/2024: Closed
  • 7/10/2024: 9:00 am - 12:30 pm
  • 9/2/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jennifer Holmes 
Rating:
4.0

No issue. Quick and easy using the app.

STANLEY DICKERSON 
Rating:
5.0

Customer did not leave a comment.

Michelle Jones 
Rating:
4.0

Open up the office on time so the truck can be picked up that was reserved. I lost 30 minutes time waiting for someone to get there!

John Taylor 
Rating:
5.0

Customer did not leave a comment.

Nakeitha Thomas 
Rating:
5.0

Customer did not leave a comment.

Devyn Coulbourn 
Rating:
4.0

Customer did not leave a comment.

MICHAEL EMBRY 
Rating:
4.0

Customer did not leave a comment.

John Wasielewski 
Rating:
5.0

Customer did not leave a comment.

Tracy Parker 
Rating:
4.0

Customer did not leave a comment.

John Taylor 
Rating:
4.0

Customer did not leave a comment.

John Wasielewski 
Rating:
2.0

Not help full and lied about needing gas. Truck was picked up with a little less than a quarter tank and returned the same way. Refused to look at pictures as proof.

Noel Harriman 
Rating:
5.0

Customer did not leave a comment.

Mark Jackson 
Rating:
3.0

Customer did not leave a comment.

Bart Salvaggio 
Rating:
3.0

Had to drop the truck, location closed, they took 2 days to return my call

Linda Pushee 
Rating:
5.0

Easy transaction. Highly recommended.

Gregory Germino 
Rating:
5.0

Customer did not leave a comment.

steven mowers 
Rating:
2.0

Did not put requested equipment so my furniture was not protected and I had ptobkems with camera had to call customer service who had to change settings in phone. Frustrating when you trying to move. It should be more compatible. All the photos were annoying

Constance Hart 
Rating:
5.0

Customer did not leave a comment.

danielle harper 
Rating:
3.0

Fast and friendly service

Daniel Sigmon 
Rating:
4.0

Customer did not leave a comment.

jacqueline moringstar 
Rating:
4.0

A little confusing and narrow to figure out where office is at and to get a trailer backed in.

Brent Philbrook 
Rating:
5.0

Customer did not leave a comment.

Chad Wolfe 
Rating:
5.0

Customer did not leave a comment.

Matthew Pascale 
Rating:
5.0

Customer did not leave a comment.

Saiyani Mukombe 
Rating:
3.0

Truck was filthy and stunk horribly. No interaction with onsite personnel

Mark Zingarello 
Rating:
5.0

Customer did not leave a comment.

Ayana Brouster 
Rating:
5.0

Customer did not leave a comment.

Ephraim Manuel Ouano 
Rating:
5.0

Customer did not leave a comment.

Lee Ann Prillaman 
Rating:
5.0

Customer did not leave a comment.

Penelope Reynolds 
Rating:
5.0

Customer did not leave a comment.

Vincent Jones 
Rating:
5.0

Customer did not leave a comment.

Steven Patterson 
Rating:
3.0

Drop off was close-by and relatively simple.

Joe Petrizzi 
Rating:
5.0

Customer did not leave a comment.

DOMINIC GABRIEL MARKSBURY FIELDS 
Rating:
5.0

Customer did not leave a comment.

Joshua Haislip 
Rating:
4.0

Customer did not leave a comment.

Michelle Jones 
Rating:
4.0

Customer did not leave a comment.

JOHN BRASSARD 
Rating:
4.0

Did a drop off after hours, place was neat and clean, and plenty of room to drop off the trailer. Called customer service and told them where I dropped the trailer, they were very helpful!

KENNETH BARCLAY 
Rating:
5.0

Customer did not leave a comment.

THOMAS CARROLL 
Rating:
5.0

Customer did not leave a comment.

Gary Hall 
Rating:
5.0

Can't think of anything.

AISHA FLIPPING 
Rating:
5.0

Customer did not leave a comment.

Jennifer Moore 
Rating:
4.0

This location closes at 1 pm so you have to get there early or do after hours pick up and drop off otherwise it's a good location.

Keith Klumb 
Rating:
5.0

Customer did not leave a comment.

Chad Morgan 
Rating:
4.0

Customer did not leave a comment.

MARIA MELENDEZ 
Rating:
5.0

Customer did not leave a comment.

Greg Green 
Rating:
5.0

I wasdirected to locations that was out of the way. From the pick up location and the drop off location.

Lisa McNair 
Rating:
5.0

Customer did not leave a comment.

Ronald Evans 
Rating:
4.0

Customer did not leave a comment.

Michael Causey 
Rating:
5.0

Everything went eell

CH Powell 
Rating:
5.0

Just outstanding service.. Everyone was amazing.. Ty folks for your help..

anthony tuttle 
Rating:
3.0

Customer did not leave a comment.

Barry Ramsey 
Rating:
5.0

Customer did not leave a comment.

Aaron Hover 
Rating:
2.0

No mask. Not in office at business hours.

Donna Watts 
Rating:
5.0

They took care of all our needs. Very knowledgeable staff!

Jerry Cheek 
Rating:
3.0

Disappointed that the staff were not wearing face coverings. Rental process was easy here and equipment was very new.

Ann Amyot 
Rating:
3.0

Customer did not leave a comment.

RUBEN WATSON 
Rating:
5.0

Customer did not leave a comment.

Paul Martin 
Rating:
5.0

Customer did not leave a comment.

Micah Roberts 
Rating:
5.0

No improvement is necessary. The gentleman at the rental site was very nice, business-like, friendly, and very informative. I will always rent a truck from his rental site. Thank you for your help.

Harriet Silano 
Rating:
3.0

U-Haul needs to do something about their on-line check in. Twice at 2 different locations we were not able to confirm the truck was returned because locations could not be found even though this was the approved drop spot. Was extremely aggravated with not being able to drop truck at a more convenient location even though I chose not to leave vehicle at the choices I was given. Phone representative refused to accept the first location and made us drive to a facility much farther away adding to the already long day we were experiencing. You must do better.

Susan Tobin 
Rating:
5.0

Keep your customer service at that location just the way that it is, very very well manned With that attitude I will travel from a good distance just to rent from this particular location Thank you!??

Robert Googe 
Rating:
5.0

Everything was great

Wayne Tissot 
Rating:
5.0

The initial location sheds123 was not sign posted and we were unavailable to find it. It took trying two more places and an hour long call with your service center before we were able to get it returned.

Elissa Cannon 
Rating:
3.0

Clean the damn truck out. There was mud every where!

JERMAINE JACKSON 
Rating:
5.0

Customer did not leave a comment.

Pete Ellis 
Rating:
5.0

Customer did not leave a comment.

Thomas Hathaway 
Rating:
5.0

Customer did not leave a comment.

Gary Hall 
Rating:
5.0

Easy in easy out. Quick and fast

Jeff Volpe 
Rating:
3.0

Call-in customer service group was very helpful, friendly, and professional when I had questions.

Chris Kopp 
Rating:
3.0

Bill me correctly. I turned the truck in, took a picture of my mileage and fuel level but was billed for more mileage.

Alex J Galanides 
Rating:
5.0

Open longer hours

Patricia Leyburn 
Rating:
2.0

The U-Haul truck itself is fine. Unfortunately when we rented the Uhaul going one way using cash the person who rented us the U-Haul ask for a $100 cash deposit which would be paid back when we delivered the Uhaul to the U-Haul dealer in our area. Since this happened I have learned that on a one-way trip $100 cash deposit is not to be collected. This is where the problem originated. When I went to return the truck at the location given to me to drop off the truck( Pinehurst Avenue in Aberdeen North Carolina) the person responsible for checking in the Uhaul said he did not know what I was talking about when I ask for my deposit back and offered no other suggestion. I asked him if he wanted to call U-Haul and he told me he didn't do that and he has no money for me. He dropped the key on the ground and told me to go take the truck somewhere else. I asked him what I was doing wrong and asked him why he was so upset. He said I don't have any f****** money for you and get the f*** off my property before I call the cops. I left his property and called you all. Thankfully there was another dealer in the area that was willing to work with me and get my deposit back ( this is the area I was asked to rate as my drop off location oh, so I gave 5 stars because this person actually wanted to help) as far as the person working on Pinehurst Avenue in Aberdeen North Carolina, I feel very strongly that this person should not be working for U-Haul or with the general public period.

Daniel Gironda 
Rating:
4.0

I don't know of nothing There where no problems at all, didn't take no time at all in and out with the keys in a flash

Cynthia Hornaday 
Rating:
5.0

Customer did not leave a comment.

Cheryl Mccuiston 
Rating:
5.0

Customer did not leave a comment.

Patricia Perdue 
Rating:
3.0

Customer did not leave a comment.

Timikka Gainey 
Rating:
5.0

Hassle free experience

billy wynn 
Rating:
4.0

Asked when cc would be changed, they said Monday come to find out it was charged on Friday , now big deal I just needed to transfer money to my account, lucky I checked that account in tme so I didn't get over draft change, also the first time I picked up a rental that had less than a 1/4 tank of fuel ,

Robert Dubeck 
Rating:
5.0

Customer did not leave a comment.

Mary Anderson 
Rating:
5.0

Great

Dean Stone 
Rating:
5.0

Not sure

Rosalyn Taltoan 
Rating:
5.0

Customer did not leave a comment.

Carlos Rosas-Hernandez 
Rating:
4.0

Customer did not leave a comment.

Alden Galvanek 
Rating:
5.0

nothing, great people to work with.

John Walker 
Rating:
3.0

Charged for 2 days and only needed one

Jason Crowder 
Rating:
5.0

Customer did not leave a comment.

GREG MANNING 
Rating:
4.0

Customer did not leave a comment.

Virginia Callaghan 
Rating:
4.0

Customer did not leave a comment.

Grant Libramento 
Rating:
5.0

The attendant was helpful and offered insurance.

HEIDI YODER 
Rating:
3.0

The mileage price they now charge was ridiculous. Also there online website is very confusing. I picked a particular location...and they managed to schedule me for a total different location which was about 20 more inured away. What a disaster. Don't think I'll use this again and I've used uhaul very often in the past.

Darnell Ranger 
Rating:
5.0

Customer did not leave a comment.

ANTHONY EDWARDS 
Rating:
3.0

Customer did not leave a comment.

Arlene Owens 
Rating:
3.0

Customer did not leave a comment.

Milton Petway 
Rating:
3.0

Customer did not leave a comment.

JOHN MORTON 
Rating:
5.0

Customer did not leave a comment.

Samantha Jebb 
Rating:
5.0

Customer did not leave a comment.

Judith Schledorn 
Rating:
4.0

Wonderful owner, brought me a bottle of water and helped me unload, made up for all the crap I endured from the Youngstown main office had me dealing with. Would recommend highway 54 storage for rental and other services they offer. Very very nice people

Terry Bressler 
Rating:
5.0

Customer did not leave a comment.

Cherie Wiley 
Rating:
4.0

Customer did not leave a comment.

Henry Tynon 
No reviews have been submitted for this location.

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