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Christine Hutchinson
Customer Reviews for Highway 401 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff were amazing and super helpful. Will definitely use this location again!
Elise DidionThe employees were very nice when I came to pick up the trailer initially and they also extended my trip for one day with no charge which was great. Three things: One, my lights were signaling the opposite when I drove and I could not figure out why other cars were honking at me and I just figured they didn't want to wait patiently behind because this was my first time. This could have cause a serious accident or road rage with another driver. This could have been avoided with a simple check of my signaling and breaking lights. Two, the gentleman I spoke with on Tuesday right before closing was having trouble with the system to extended my trip. He took down my information and said that he would call in the morning and let them know that I would need more time. Not until Thursday morning, I got a call from the Florida location that no one had called on my behalf. Thankfully they were nice enough to make those changes happen for me. Lastly, I was charged for a dolly that I never had. Thank you Harold Lee for fixing all these issues for me.
Camille ConleyI enjoy going there they are such great people
Laurittia MorriseyOutstanding customer service with a personal touch! Thank you for being so kind!
GEORGE SMALLCustomer service was outstanding love it
Quinton ThomasVery friendly staff.
Lee JeanNice representative, awful equipment. Old and out dated truck, steering alignment almost caused me to crash along with NO left headlight, unaware until I had to drive it at night and cops pulled me over to work me that it was out. Had to take alternate route which made my drive extremely long. Truck had unkept interior. Very costly for a 24/hr rental close to $300 for a local use. Next time I’ll carry stuff on my back before I’d use them again.
Racharlotte CoatesFriendly service
Chiquita MonroePickup and drop off was easy and customer service was great!
Rodney Maynardvery professional, clean trucks,
Jeffueline McCoy-JohnsonEverything was perfect
David ThomasThe lady that works there is very friendly and knew exactly how to approach her customers.
Shannakay Powell-LombardExcellent service.
Harley NorthPerfect!! No way you can improve.
Christa LeeUT took me an hour to figure out the app, it was too much I prefer a person check me in and out
Kim Woodard-AllenLocation is a bit tight for larger trucks
Brenden FinfrockThe woman that we dropped off with was very kind and made everything very seamless
Theophile ProsperNot a thing for now. Thank you for everything.
Patricia HoferVery very kind and Curtis vehicle was right on spot would definitely recommend them
Mccuen FoxKeep up the same polite lady there very helpful
Christine AdamsVery nice welcome, pleasant
Joyce PaylorN/A
jessica steinwandtThis is a nice place
Robert DawsonAgain, a pretty simple process.
Frank YostAwesome service
Jessica Grooms👍🏾
Duane McCoyGreat service excellent
Terry BratcherI wouldn't change a thing, everything was ready when I arrived for pickup.
David CurtisThe store clerk who finished my paperwork was extremely helpful and did her job with excellence. She was very courteous and nice.
William SimsThe attendant was very kind and personable!!! The process was easy and took no time at all! Wonderful customer service! Would recommend over all over uhaul in the area!
elziabeth kathleneThis location is the best,I been dealing with the lady that runs this location for years, and she is the best,She has the best customer service and best attitude you can ask for.
Lavell CampbellTruck had a cracked windshield on the passenger side.
Jeff DyerTeresa is awesome and easy to work with
GARY MILJOURExcuse me for not remembering her name however there is a lady with glasses there that was awesome. I could not have had anyone better to help me at this hectic time. I will be stopping in to visit her one day!
Jessica AllenEverything is good just the way it is.
Eddie RoperNothing at this time. Thanks for all the help.
Charles KleinNo improvements needed.
Dewayne McKinneyGreat vehicle, only 1500 miles on it when we got it. Lots of space and loading options. Easy mobile check out process. We were very satisfied with our experience and the van.
Nair FairleyGreat customer service
Hettie CondeVery small parking lot, location was closed but didn't show clear instructions for after hours drop off so I wasn't sure where to park it.
Melissa StokesDont change pickup location. Dont charge me for your fuckup.
Michael JeffersGreat service and friendly
Terry BratcherNext time please call the customer prior to arrival to informed about unavailable equipment that was requested when the reservation was done. Do not wait until the customer arrives to be inform about it.
Jonal RomeroThe cab was filthy. They didn’t have the requested equipment on hand either.
JOSHUA RIVERAVery knowledgeable, and helpful staff. Pick up was smooth and easy.
Jefferson CookmanThis location is by far the best place I’ve rented from. The staff is very friendly and attentive. The store is clean and organized. I will continue to use their services!
Daishae CoxExcellent manager
SANDRA RANDELLTeresa was amazing and answered all of my questions. She was so kind and helpful!!
Brianne MeridaNot at all willing to work with me. Also wasn't able to manage taking the trailer off and returning it to a spot. Thankfully, I had my son with me. I am a disabled veteran. Appalled at the lack of customer service overall.
HOLLY REYNOLDSThe mgr was very helpful and gave me the information needed to report the condition of the trailer. She was very helpful. She also took the trailer out of commission until the tires could be replaced
jodie barkerI've always been impressed with this place
Ore Jean weberNo improvements needed.
Mark KibblerWas not able to adjust the rear view mirrors on the the truck due it being tightly screwed or no electronic control to move it.
Corral McNeilIt less make sure the fuel level is 1/2 tank.
Katie DixonGreat service 👏
Terry BratcherAll good
Jose HerreraThis is the best location I've ever visited over the years I've rented trucks.
Kevin AnderschExperience was very personable and friendly. Teresa ensured all we needed was addressed. I would rent from Teresa again in the future.
Barbara AndersonTank was under a quarter when I received it
Ryan Ives