Customer Reviews for Highway 401 Self Storage
(U-Haul Neighborhood Dealer)

687 reviews

4900 Fayetteville Rd   Raeford, NC 28376

(910) 683-6041

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/9/2024: Closed

Services at this Location:

Contact Us

(910) 683-6041

4900 Fayetteville Rd
Raeford, NC 28376

Services at this Location:

Office Hours

  • Mon-Tue: 9 am–5 pm
  • Wed: 9 am–12 pm
  • Thur-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/9/2024: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christine Hutchinson 
Rating:
5.0

The staff were amazing and super helpful. Will definitely use this location again!

Elise Didion 
Rating:
4.0

The employees were very nice when I came to pick up the trailer initially and they also extended my trip for one day with no charge which was great. Three things: One, my lights were signaling the opposite when I drove and I could not figure out why other cars were honking at me and I just figured they didn't want to wait patiently behind because this was my first time. This could have cause a serious accident or road rage with another driver. This could have been avoided with a simple check of my signaling and breaking lights. Two, the gentleman I spoke with on Tuesday right before closing was having trouble with the system to extended my trip. He took down my information and said that he would call in the morning and let them know that I would need more time. Not until Thursday morning, I got a call from the Florida location that no one had called on my behalf. Thankfully they were nice enough to make those changes happen for me. Lastly, I was charged for a dolly that I never had. Thank you Harold Lee for fixing all these issues for me.

Camille Conley 
Rating:
5.0

Customer did not leave a comment.

GREGORY COOPER JR 
Rating:
5.0

I enjoy going there they are such great people

Laurittia Morrisey 
Rating:
5.0

Customer did not leave a comment.

Camden Schreiber 
Rating:
5.0

Customer did not leave a comment.

David Whitfield 
Rating:
5.0

Outstanding customer service with a personal touch! Thank you for being so kind!

GEORGE SMALL 
Rating:
5.0

Customer service was outstanding love it

Quinton Thomas 
Rating:
5.0

Very friendly staff.

Lee Jean 
Rating:
3.0

Nice representative, awful equipment. Old and out dated truck, steering alignment almost caused me to crash along with NO left headlight, unaware until I had to drive it at night and cops pulled me over to work me that it was out. Had to take alternate route which made my drive extremely long. Truck had unkept interior. Very costly for a 24/hr rental close to $300 for a local use. Next time I’ll carry stuff on my back before I’d use them again.

Racharlotte Coates 
Rating:
5.0

Customer did not leave a comment.

Tina Chase 
Rating:
5.0

Customer did not leave a comment.

Cynthia Moats 
Rating:
5.0

Friendly service

Chiquita Monroe 
Rating:
5.0

Pickup and drop off was easy and customer service was great!

Rodney Maynard 
Rating:
5.0

very professional, clean trucks,

Jeffueline McCoy-Johnson 
Rating:
5.0

Customer did not leave a comment.

Kenneth Viault 
Rating:
5.0

Everything was perfect

David Thomas 
Rating:
5.0

Customer did not leave a comment.

Harley North 
Rating:
5.0

Customer did not leave a comment.

Merrianne Corino 
Rating:
5.0

Customer did not leave a comment.

Ernest Joint 
Rating:
5.0

The lady that works there is very friendly and knew exactly how to approach her customers.

Shannakay Powell-Lombard 
Rating:
5.0

Customer did not leave a comment.

Aniya Love 
Rating:
5.0

Excellent service.

Harley North 
Rating:
5.0

Customer did not leave a comment.

Douglas Everly 
Rating:
5.0

Perfect!! No way you can improve.

Christa Lee 
Rating:
5.0

Customer did not leave a comment.

Leroy Cofield 
Rating:
1.0

UT took me an hour to figure out the app, it was too much I prefer a person check me in and out

Kim Woodard-Allen 
Rating:
3.0

Location is a bit tight for larger trucks

Brenden Finfrock 
Rating:
5.0

Customer did not leave a comment.

Tricia Michael 
Rating:
5.0

The woman that we dropped off with was very kind and made everything very seamless

Theophile Prosper 
Rating:
5.0

Not a thing for now. Thank you for everything.

Patricia Hofer 
Rating:
5.0

Very very kind and Curtis vehicle was right on spot would definitely recommend them

Mccuen Fox 
Rating:
5.0

Customer did not leave a comment.

Konmong Yang 
Rating:
5.0

Keep up the same polite lady there very helpful

Christine Adams 
Rating:
5.0

Very nice welcome, pleasant

Joyce Paylor 
Rating:
3.0

Customer did not leave a comment.

CATHERINE HOOPER 
Rating:
5.0

N/A

jessica steinwandt 
Rating:
5.0

This is a nice place

Robert Dawson 
Rating:
5.0

Again, a pretty simple process.

Frank Yost 
Rating:
3.0

Customer did not leave a comment.

Natasha Perez 
Rating:
5.0

Customer did not leave a comment.

Yuusaku West 
Rating:
5.0

Customer did not leave a comment.

Michael Bibbs 
Rating:
5.0

Awesome service

Jessica Grooms 
Rating:
5.0

👍🏾

Duane McCoy 
Rating:
5.0

Great service excellent

Terry Bratcher 
Rating:
5.0

I wouldn't change a thing, everything was ready when I arrived for pickup.

David Curtis 
Rating:
5.0

The store clerk who finished my paperwork was extremely helpful and did her job with excellence. She was very courteous and nice.

William Sims 
Rating:
5.0

The attendant was very kind and personable!!! The process was easy and took no time at all! Wonderful customer service! Would recommend over all over uhaul in the area!

elziabeth kathlene 
Rating:
5.0

This location is the best,I been dealing with the lady that runs this location for years, and she is the best,She has the best customer service and best attitude you can ask for.

Lavell Campbell 
Rating:
5.0

Truck had a cracked windshield on the passenger side.

Jeff Dyer 
Rating:
5.0

Teresa is awesome and easy to work with

GARY MILJOUR 
Rating:
5.0

Customer did not leave a comment.

Tiffany Bridges 
Rating:
5.0

Excuse me for not remembering her name however there is a lady with glasses there that was awesome. I could not have had anyone better to help me at this hectic time. I will be stopping in to visit her one day!

Jessica Allen 
Rating:
5.0

Customer did not leave a comment.

Tiffany Turner 
Rating:
5.0

Customer did not leave a comment.

Anthoney Gilbert 
Rating:
5.0

Everything is good just the way it is.

Eddie Roper 
Rating:
5.0

Nothing at this time. Thanks for all the help.

Charles Klein 
Rating:
5.0

Customer did not leave a comment.

Ananisia Carr 
Rating:
5.0

No improvements needed.

Dewayne McKinney 
Rating:
5.0

Great vehicle, only 1500 miles on it when we got it. Lots of space and loading options. Easy mobile check out process. We were very satisfied with our experience and the van.

Nair Fairley 
Rating:
5.0

Great customer service

Hettie Conde 
Rating:
3.0

Very small parking lot, location was closed but didn't show clear instructions for after hours drop off so I wasn't sure where to park it.

Melissa Stokes 
Rating:
1.0

Dont change pickup location. Dont charge me for your fuckup.

Michael Jeffers 
Rating:
5.0

Great service and friendly

Terry Bratcher 
Rating:
3.0

Next time please call the customer prior to arrival to informed about unavailable equipment that was requested when the reservation was done. Do not wait until the customer arrives to be inform about it.

Jonal Romero 
Rating:
5.0

Customer did not leave a comment.

Lewis Hayes 
Rating:
3.0

The cab was filthy. They didn’t have the requested equipment on hand either.

JOSHUA RIVERA 
Rating:
5.0

Customer did not leave a comment.

Carolyn Ruffin 
Rating:
3.0

Customer did not leave a comment.

James Allen 
Rating:
5.0

Customer did not leave a comment.

Charlotte Suggs 
Rating:
5.0

Customer did not leave a comment.

Charlotte Suggs 
Rating:
5.0

Customer did not leave a comment.

kiman johnson 
Rating:
5.0

Customer did not leave a comment.

Stephanie Jones 
Rating:
5.0

Very knowledgeable, and helpful staff. Pick up was smooth and easy.

Jefferson Cookman 
Rating:
5.0

This location is by far the best place I’ve rented from. The staff is very friendly and attentive. The store is clean and organized. I will continue to use their services!

Daishae Cox 
Rating:
5.0

Customer did not leave a comment.

Tiffany McEachin 
Rating:
5.0

Excellent manager

SANDRA RANDELL 
Rating:
5.0

Customer did not leave a comment.

Gloria Kerr 
Rating:
5.0

Customer did not leave a comment.

Justice Brown 
Rating:
5.0

Teresa was amazing and answered all of my questions. She was so kind and helpful!!

Brianne Merida 
Rating:
2.0

Not at all willing to work with me. Also wasn't able to manage taking the trailer off and returning it to a spot. Thankfully, I had my son with me. I am a disabled veteran. Appalled at the lack of customer service overall.

HOLLY REYNOLDS 
Rating:
4.0

Customer did not leave a comment.

JAMES ALLEN 
Rating:
4.0

The mgr was very helpful and gave me the information needed to report the condition of the trailer. She was very helpful. She also took the trailer out of commission until the tires could be replaced

jodie barker 
Rating:
5.0

Customer did not leave a comment.

DELIA MALDONADO 
Rating:
5.0

Customer did not leave a comment.

Walter Rodgers 
Rating:
5.0

I've always been impressed with this place

Ore Jean weber 
Rating:
5.0

No improvements needed.

Mark Kibbler 
Rating:
4.0

Customer did not leave a comment.

RONALD SIMMONS 
Rating:
5.0

Customer did not leave a comment.

Janice Lopez 
Rating:
4.0

Was not able to adjust the rear view mirrors on the the truck due it being tightly screwed or no electronic control to move it.

Corral McNeil 
Rating:
5.0

Customer did not leave a comment.

David Dauria 
Rating:
5.0

Customer did not leave a comment.

Maurice Faison 
Rating:
5.0

It less make sure the fuel level is 1/2 tank.

Katie Dixon 
Rating:
5.0

Great service 👏

Terry Bratcher 
Rating:
5.0

All good

Jose Herrera 
Rating:
5.0

This is the best location I've ever visited over the years I've rented trucks.

Kevin Andersch 
Rating:
5.0

Customer did not leave a comment.

ROBERTO LOPEZ DEL ROSARIO 
Rating:
5.0

Experience was very personable and friendly. Teresa ensured all we needed was addressed. I would rent from Teresa again in the future.

Barbara Anderson 
Rating:
3.0

Tank was under a quarter when I received it

Ryan Ives 
No reviews have been submitted for this location.

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