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STEVEN L
Customer Reviews for Highway 37 Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very friendly,, They answered all of my Questions,,& very professional
tracy dNothing! The people were all very nice friendly & helpful the best ones I’ve ever worked with with U-Haul and I will do all my business with them from now on…. They are on top of their business here I was in and out
Mary SHi, I have a very bad experience when I took the truck I took all pictures of dashboard, my mileage, my guess everything when I return the truck I I took pictures of mileage and gas before written the truck. I refill the gas full, and when I see my bank account, they charge me for the gas and more mileage. They are charging extra for gas and extra mileage. They need more money I don’t know why I have a very bad experience because they charging me more and I am only using U-Haul. I have a very very bad experience. I will never recommend to my friends and family to go. This is Support. Please talk to them or them. Thank you very much.
Altaf MVery convient and friendly. Didn't havn't issues
Stephanie C | Overall ExperienceEasy drop off instructions.
Heather GYall are absolutely amazing and very helpful. Easy rental process and easy return
Ace Bnot a thing
Tim GThanks!
Ariadna SGot charged for an extra day when I returned the U-Haul a day early. The cashier gave me a receipt sent me on my way and didn’t explain any charges. Had over $100 dollars in extra charges.
victoria pSalesperson didn’t know how to enter correct information had to call someone one took over a hour just to rent a car dolly company had two and both of them the tie down straps and chains were damaged
Rodger LThis location was advertised to be open 24 hours on Google and U-Haul website. When we showed up on Sunday, there is no one at the gate or a code to get in and how to arrange another drop off location. I will update hours on Google or website to make sure this is not again.
Hannah Mthe location was nice and organized, but wasn't open yet when we dropped it off
MACKENZIE WMiss Jessica at the front desk was very professional and helpful. Great customer service.
Bradley sWe spoke with the manager of the drop off location and he said that corporate would be notified and taken care of before hitting the road again. Stay Safe.
Scott HNoticed tags were expired on 5x8 trailer other than that it worked perfectly
Richard WMight want to let the customer know prior to pick-up about missing items requested/paid for such as missing dolly and missing blankets so they can prepare in advance.
Robert YI have been a U-Haul customer for years. U-Haul seems to be suffering the same issues that all service organizations are facing today. Lack of talent that has a commitment to service and professionalism. The truck we picked up had a very rough 115K miles on it. The windshield was full of bugs, they were unable to supply me with any moving pads (I had ordered 24) and there was a general malaise and apathy in the service delivery. At the end of the day, we got a truck, and it made it to our destination.
Joel DVery friendly and efficient was in and out in no time. Excellent
Michael HTrailer was ready when I arrived, friendly staff, quick and easy checkout!
Ray LOutstanding people. Great place.
John HGreat people. Good place..
John HI would not consider ever using any other moving company. They are my go to due to the quality and dependability of their equipment which make moving a snap. I also appreciate the security of knowing no matter where I’m traveling Uhaul is always near.
Michael TIt’s all good!!
Kenny HI had no problems
Mr JGreat clear instructions on how to return when closed.
Kelli SVery nice and easy to work with!
BRUCE LVery friendly folks
Adam TExcellent business
Terry ASuperior service, excellent equipment, and wonderful experience.
james sYou can’t get much better than this HWY 37 storage. The people that run this place are wonderful. And friendly. When I need to move something or someone, they have always had the equipment I needed. All of the other U HAUL places could learn from these people. Thank you for what you do .
Leslie MIf they offer it to you a day early for free, don’t do it. That’s what I was told and they ended up charging me two days and an extra safe move. They have since given me a refund but I haven’t received it yet in my account.
KRISTY LOutstanding service, very friendly and easy to do business with. Thanks and we will be back for future needs!
Robert GDid not get a confirmation that tow dolly was dropped off at the site in my email (unless this is it).
Russell JLady didn’t explain charges just swiped my card. Did even explain mileage charges
CHRISTINA EThe turn In process went a whole lot easier.
Ken ACurtis was very helpful in getting me into the truck and squared away with equipment. Friendly and knowledgeable staff. I would recommend Hwy 37 Storage for anyone needing truck or storage unit
WADE Wnothing
Charles HNothing at this location. The staff was very helpful and courteous!!
Brian MThe employees are so sweet and nice and help in anyway you need
debbie j | Overall ExperiencePick up location clerk is the best!! Keep up the good work
Enrique CCheck for text message before leaving; there is a checklist which they send to verify equipment condition. I didn’t see text until I got home; the link expired by then.
Frederick FThis is soo convenient for me!! This is the third time in 6 months that I've used this location and it's always filled with smiles and excellent customer service! I really appreciate it!!
CHANCE SVery please with the storage as well as the staff!! Highly recommend this storage unit.
Sheila S | Overall ExperienceExcellent service and recommended a fantastic mover (L&M). Thank you!
David W | Overall ExperiencePerfect experience. Great people, clean unit.
Jenny R | Overall ExperienceBest experience ever in moving from truck rental to storage, I recommend this uhaul dealer and storage to everyone!
Mike M | Overall ExperienceExcellent facility and staff. Great to work with no nonsense experience. Would highly recommend and use again.
Tod C | Overall ExperienceBy far the best experience I’ve had with a storage facility. Curtis is the best! Thanks again!
renea s | Overall ExperienceThis location is the best in town!!!!
mike b | Overall ExperienceExcellent service from Curtis and his team from start to finish, would highly recommend this storage facility, thanks again.
christopher b | Overall ExperienceLove the staff ! Very helpful with everything and flexible !!
rahul p | Overall Experience