Customer Reviews for Highway 37 Storage LLC
(U-Haul Neighborhood Dealer)

238 reviews

5383 S State Hwy 37   Mineola, TX 75773

(903) 638-2400

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(903) 638-2400

5383 S State Hwy 37
Mineola, TX 75773

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Hi, I have a very bad experience when I took the truck I took all pictures of dashboard, my mileage, my guess everything when I return the truck I I took pictures of mileage and gas before written the truck. I refill the gas full, and when I see my bank account, they charge me for the gas and more mileage. They are charging extra for gas and extra mileage. They need more money I don't know why I have a very bad experience because they charging me more and I am only using U-Haul. I have a very very bad experience. I will never recommend to my friends and family to go. This is Support. Please talk to them or them. Thank you very much.

Altaf M. 
Rating:
4.0

Customer did not leave a comment.

Randall R. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

Neil C. 
Rating:
5.0

Very convient and friendly. Didn't havn't issues

Stephanie C.  |  Overall Experience 
Rating:
5.0

Easy drop off instructions.

Heather G. 
Rating:
5.0

Yall are absolutely amazing and very helpful. Easy rental process and easy return

Ace B. 
Rating:
5.0

not a thing

Tim G. 
Rating:
4.0

Customer did not leave a comment.

amber Q. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Shawn B. 
Rating:
5.0

Thanks!

Ariadna S. 
Rating:
4.0

Customer did not leave a comment.

Cindy W. 
Rating:
5.0

Customer did not leave a comment.

jessica R. 
Rating:
4.0

Customer did not leave a comment.

Rod S. 
Rating:
1.0

Got charged for an extra day when I returned the U-Haul a day early. The cashier gave me a receipt sent me on my way and didn't explain any charges. Had over $100 dollars in extra charges.

victoria P. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Cindy E. 
Rating:
4.0

Customer did not leave a comment.

BOBBY D. 
Rating:
2.0

Salesperson didn't know how to enter correct information had to call someone one took over a hour just to rent a car dolly company had two and both of them the tie down straps and chains were damaged

Rodger L. 
Rating:
1.0

This location was advertised to be open 24 hours on Google and U-Haul website. When we showed up on Sunday, there is no one at the gate or a code to get in and how to arrange another drop off location. I will update hours on Google or website to make sure this is not again.

Hannah M. 
Rating:
5.0

Customer did not leave a comment.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Norma O. 
Rating:
5.0

the location was nice and organized, but wasn't open yet when we dropped it off

MACKENZIE W. 
Rating:
5.0

Miss Jessica at the front desk was very professional and helpful. Great customer service.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

We spoke with the manager of the drop off location and he said that corporate would be notified and taken care of before hitting the road again. Stay Safe.

Scott H. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Customer did not leave a comment.

Taffi M. 
Rating:
5.0

Customer did not leave a comment.

Susan G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan G. 
Rating:
4.0

Noticed tags were expired on 5x8 trailer other than that it worked perfectly

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
4.0

Might want to let the customer know prior to pick-up about missing items requested/paid for such as missing dolly and missing blankets so they can prepare in advance.

Robert Y. 
Rating:
3.0

I have been a U-Haul customer for years. U-Haul seems to be suffering the same issues that all service organizations are facing today. Lack of talent that has a commitment to service and professionalism. The truck we picked up had a very rough 115K miles on it. The windshield was full of bugs, they were unable to supply me with any moving pads (I had ordered 24) and there was a general malaise and apathy in the service delivery. At the end of the day, we got a truck, and it made it to our destination.

Joel D. 
Rating:
5.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Very friendly and efficient was in and out in no time. Excellent

Michael H. 
Rating:
5.0

Trailer was ready when I arrived, friendly staff, quick and easy checkout!

Ray L. 
Rating:
5.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

Outstanding people. Great place.

John H. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Great people. Good place..

John H. 
Rating:
5.0

Customer did not leave a comment.

kip w.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff A. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
4.0

Customer did not leave a comment.

George N. 
Rating:
5.0

I would not consider ever using any other moving company. They are my go to due to the quality and dependability of their equipment which make moving a snap. I also appreciate the security of knowing no matter where I'm traveling Uhaul is always near.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Randy Z. 
Rating:
5.0

Customer did not leave a comment.

Gail W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

It's all good!!

Kenny H. 
Rating:
5.0

I had no problems

Mr J. 
Rating:
3.0

Customer did not leave a comment.

Don E. 
Rating:
5.0

Great clear instructions on how to return when closed.

Kelli S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Very nice and easy to work with!

BRUCE L. 
Rating:
5.0

Very friendly folks

Adam T. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Excellent business

Terry A. 
Rating:
5.0

Superior service, excellent equipment, and wonderful experience.

james S. 
Rating:
5.0

Customer did not leave a comment.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

Roy W. 
Rating:
5.0

You can't get much better than this HWY 37 storage. The people that run this place are wonderful. And friendly. When I need to move something or someone, they have always had the equipment I needed. All of the other U HAUL places could learn from these people. Thank you for what you do .

Leslie M. 
Rating:
5.0

Customer did not leave a comment.

Tamara B. 
Rating:
1.0

If they offer it to you a day early for free, don't do it. That's what I was told and they ended up charging me two days and an extra safe move. They have since given me a refund but I haven't received it yet in my account.

KRISTY L. 
Rating:
5.0

Outstanding service, very friendly and easy to do business with. Thanks and we will be back for future needs!

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH M. 
Rating:
4.0

Did not get a confirmation that tow dolly was dropped off at the site in my email (unless this is it).

Russell J. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
3.0

Lady didn't explain charges just swiped my card. Did even explain mileage charges

CHRISTINA E. 
Rating:
5.0

Customer did not leave a comment.

Lydia S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly W. 
Rating:
5.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Customer did not leave a comment.

Eugene M. 
Rating:
5.0

Customer did not leave a comment.

Sarah B. 
Rating:
5.0

The turn In process went a whole lot easier.

Ken A. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

trish H. 
Rating:
5.0

Customer did not leave a comment.

Randy D. 
Rating:
5.0

Curtis was very helpful in getting me into the truck and squared away with equipment. Friendly and knowledgeable staff. I would recommend Hwy 37 Storage for anyone needing truck or storage unit

WADE W. 
Rating:
4.0

Customer did not leave a comment.

Clinton N. 
Rating:
3.0

nothing

Charles H. 
Rating:
5.0

Nothing at this location. The staff was very helpful and courteous!!

Brian M. 
Rating:
5.0

The employees are so sweet and nice and help in anyway you need

debbie j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Pick up location clerk is the best!! Keep up the good work

Enrique C. 
Rating:
5.0

Customer did not leave a comment.

MARIO J. 
Rating:
5.0

Check for text message before leaving; there is a checklist which they send to verify equipment condition. I didn't see text until I got home; the link expired by then.

Frederick F. 
Rating:
4.0

Customer did not leave a comment.

neal G. 
Rating:
4.0

Customer did not leave a comment.

Melinda A. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

This is soo convenient for me!! This is the third time in 6 months that I've used this location and it's always filled with smiles and excellent customer service! I really appreciate it!!

CHANCE S. 
Rating:
3.0

Customer did not leave a comment.

Russell A. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Very please with the storage as well as the staff!! Highly recommend this storage unit.

Sheila S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Russell J. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Excellent service and recommended a fantastic mover (L&M). Thank you!

David W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle H.  |  Overall Experience 
Rating:
5.0

Perfect experience. Great people, clean unit.

Jenny R.  |  Overall Experience 
Rating:
5.0

Best experience ever in moving from truck rental to storage, I recommend this uhaul dealer and storage to everyone!

Mike Mc Whorter c.  |  Overall Experience 
Rating:
5.0

Excellent facility and staff. Great to work with no nonsense experience. Would highly recommend and use again.

Tod C.  |  Overall Experience 
Rating:
5.0

By far the best experience I’ve had with a storage facility. Curtis is the best! Thanks again!

renea s.  |  Overall Experience 
Rating:
5.0

This location is the best in town!!!!

mike b.  |  Overall Experience 
Rating:
5.0

Excellent service from Curtis and his team from start to finish, would highly recommend this storage facility, thanks again.

christopher b.  |  Overall Experience 
Rating:
5.0

Love the staff ! Very helpful with everything and flexible !!

rahul p.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top