Customer Reviews for Highway 37 Storage LLC
(U-Haul Neighborhood Dealer)

241 reviews

5383 S State Hwy 37   Mineola, TX 75773

(903) 638-2400

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 638-2400

5383 S State Hwy 37
Mineola, TX 75773

Services at this Location:

Office Hours

  • Mon-Thur: 9 am–5 pm
  • Fri: 9 am–4 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was very friendly,, They answered all of my Questions,,& very professional

tracy dheil 
Rating:
5.0

Nothing! The people were all very nice friendly & helpful the best ones I’ve ever worked with with U-Haul and I will do all my business with them from now on…. They are on top of their business here I was in and out

Mary Self 
Rating:
5.0

Customer did not leave a comment.

STEVEN LANTZ 
Rating:
1.0

Hi, I have a very bad experience when I took the truck I took all pictures of dashboard, my mileage, my guess everything when I return the truck I I took pictures of mileage and gas before written the truck. I refill the gas full, and when I see my bank account, they charge me for the gas and more mileage. They are charging extra for gas and extra mileage. They need more money I don’t know why I have a very bad experience because they charging me more and I am only using U-Haul. I have a very very bad experience. I will never recommend to my friends and family to go. This is Support. Please talk to them or them. Thank you very much.

Altaf Malik 
Rating:
4.0

Customer did not leave a comment.

Randall Rainey 
Rating:
5.0

Customer did not leave a comment.

William Cole 
Rating:
5.0

Customer did not leave a comment.

Neil Conner 
Rating:
5.0

Very convient and friendly. Didn't havn't issues

Stephanie Cooper  |  Overall Experience 
Rating:
5.0

Easy drop off instructions.

Heather Gomez 
Rating:
5.0

Yall are absolutely amazing and very helpful. Easy rental process and easy return

Ace Boughton 
Rating:
5.0

not a thing

Tim Gray 
Rating:
4.0

Customer did not leave a comment.

amber quintana 
Rating:
5.0

Customer did not leave a comment.

James David 
Rating:
5.0

Customer did not leave a comment.

Shawn Butler 
Rating:
5.0

Thanks!

Ariadna Simpson 
Rating:
4.0

Customer did not leave a comment.

Cindy Whitaker 
Rating:
5.0

Customer did not leave a comment.

jessica rohus 
Rating:
4.0

Customer did not leave a comment.

Rod Scobee 
Rating:
1.0

Got charged for an extra day when I returned the U-Haul a day early. The cashier gave me a receipt sent me on my way and didn’t explain any charges. Had over $100 dollars in extra charges.

victoria pridavka 
Rating:
5.0

Customer did not leave a comment.

Lisa Davis 
Rating:
5.0

Customer did not leave a comment.

Cindy Erdag 
Rating:
4.0

Customer did not leave a comment.

BOBBY DAVIDSON 
Rating:
2.0

Salesperson didn’t know how to enter correct information had to call someone one took over a hour just to rent a car dolly company had two and both of them the tie down straps and chains were damaged

Rodger Lilley 
Rating:
1.0

This location was advertised to be open 24 hours on Google and U-Haul website. When we showed up on Sunday, there is no one at the gate or a code to get in and how to arrange another drop off location. I will update hours on Google or website to make sure this is not again.

Hannah Macias 
Rating:
5.0

Customer did not leave a comment.

Robert Keene 
Rating:
5.0

Customer did not leave a comment.

Lisa Davis 
Rating:
5.0

Customer did not leave a comment.

Norma Otwell 
Rating:
5.0

the location was nice and organized, but wasn't open yet when we dropped it off

MACKENZIE WILSON 
Rating:
5.0

Miss Jessica at the front desk was very professional and helpful. Great customer service.

Bradley stinchfied 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HUNTER 
Rating:
5.0

We spoke with the manager of the drop off location and he said that corporate would be notified and taken care of before hitting the road again. Stay Safe.

Scott Hakes 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH CHRISTIAN 
Rating:
3.0

Customer did not leave a comment.

James Bowers 
Rating:
5.0

Customer did not leave a comment.

Taffi Marchand 
Rating:
5.0

Customer did not leave a comment.

Susan Gallien  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

susan gallien 
Rating:
4.0

Noticed tags were expired on 5x8 trailer other than that it worked perfectly

Richard Wegmann 
Rating:
5.0

Customer did not leave a comment.

Eric Dievendorf 
Rating:
4.0

Might want to let the customer know prior to pick-up about missing items requested/paid for such as missing dolly and missing blankets so they can prepare in advance.

Robert Young 
Rating:
3.0

I have been a U-Haul customer for years. U-Haul seems to be suffering the same issues that all service organizations are facing today. Lack of talent that has a commitment to service and professionalism. The truck we picked up had a very rough 115K miles on it. The windshield was full of bugs, they were unable to supply me with any moving pads (I had ordered 24) and there was a general malaise and apathy in the service delivery. At the end of the day, we got a truck, and it made it to our destination.

Joel Duncan 
Rating:
5.0

Customer did not leave a comment.

Larry Ghearing 
Rating:
5.0

Very friendly and efficient was in and out in no time. Excellent

Michael Hunter 
Rating:
5.0

Trailer was ready when I arrived, friendly staff, quick and easy checkout!

Ray Lopez 
Rating:
5.0

Customer did not leave a comment.

Melinda Alison 
Rating:
5.0

Outstanding people. Great place.

John Hansen 
Rating:
5.0

Customer did not leave a comment.

Jerry Price 
Rating:
5.0

Great people. Good place..

John Hansen 
Rating:
5.0

Customer did not leave a comment.

kip winters  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeff allen 
Rating:
5.0

Customer did not leave a comment.

Stephen Pickett 
Rating:
4.0

Customer did not leave a comment.

George Nichols 
Rating:
5.0

I would not consider ever using any other moving company. They are my go to due to the quality and dependability of their equipment which make moving a snap. I also appreciate the security of knowing no matter where I’m traveling Uhaul is always near.

Michael Tillar 
Rating:
5.0

Customer did not leave a comment.

Randy Zandstra 
Rating:
5.0

Customer did not leave a comment.

Gail Whelan 
Rating:
5.0

Customer did not leave a comment.

Robert Steely 
Rating:
5.0

It’s all good!!

Kenny Hurst 
Rating:
5.0

I had no problems

Mr Jackson 
Rating:
3.0

Customer did not leave a comment.

Don Ellsworth 
Rating:
5.0

Great clear instructions on how to return when closed.

Kelli Stewart 
Rating:
5.0

Customer did not leave a comment.

Randall morris 
Rating:
5.0

Very nice and easy to work with!

BRUCE LONG 
Rating:
5.0

Very friendly folks

Adam Turbeville 
Rating:
5.0

Customer did not leave a comment.

Richard Wakefield 
Rating:
5.0

Customer did not leave a comment.

Eric Dievendorf 
Rating:
5.0

Customer did not leave a comment.

Robert Graham 
Rating:
5.0

Customer did not leave a comment.

Robert Graham 
Rating:
5.0

Excellent business

Terry Anderson 
Rating:
5.0

Superior service, excellent equipment, and wonderful experience.

james saia 
Rating:
5.0

Customer did not leave a comment.

Catherine Chambers 
Rating:
5.0

Customer did not leave a comment.

Roy Wynne 
Rating:
5.0

You can’t get much better than this HWY 37 storage. The people that run this place are wonderful. And friendly. When I need to move something or someone, they have always had the equipment I needed. All of the other U HAUL places could learn from these people. Thank you for what you do .

Leslie Mitchell 
Rating:
5.0

Customer did not leave a comment.

Tamara Bernhard 
Rating:
1.0

If they offer it to you a day early for free, don’t do it. That’s what I was told and they ended up charging me two days and an extra safe move. They have since given me a refund but I haven’t received it yet in my account.

KRISTY LIBER 
Rating:
5.0

Outstanding service, very friendly and easy to do business with. Thanks and we will be back for future needs!

Robert Graham 
Rating:
5.0

Customer did not leave a comment.

Melinda Alison 
Rating:
5.0

Customer did not leave a comment.

RANDOLPH MUNOZ 
Rating:
4.0

Did not get a confirmation that tow dolly was dropped off at the site in my email (unless this is it).

Russell Jacobs 
Rating:
5.0

Customer did not leave a comment.

Tim Jones 
Rating:
3.0

Lady didn’t explain charges just swiped my card. Did even explain mileage charges

CHRISTINA ESTRADA 
Rating:
5.0

Customer did not leave a comment.

Lydia Sullivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kelly whiddon 
Rating:
5.0

Customer did not leave a comment.

Melinda Alison 
Rating:
5.0

Customer did not leave a comment.

carl wood 
Rating:
5.0

Customer did not leave a comment.

Eugene Makarenko 
Rating:
5.0

Customer did not leave a comment.

Sarah Bates 
Rating:
5.0

The turn In process went a whole lot easier.

Ken Alexander 
Rating:
5.0

Customer did not leave a comment.

Douglas Hallman 
Rating:
5.0

Customer did not leave a comment.

trish hudson 
Rating:
5.0

Customer did not leave a comment.

Randy Dixon 
Rating:
5.0

Curtis was very helpful in getting me into the truck and squared away with equipment. Friendly and knowledgeable staff. I would recommend Hwy 37 Storage for anyone needing truck or storage unit

WADE WILSON 
Rating:
4.0

Customer did not leave a comment.

Clinton Norton 
Rating:
3.0

nothing

Charles Hatchel 
Rating:
5.0

Nothing at this location. The staff was very helpful and courteous!!

Brian Malchar 
Rating:
5.0

The employees are so sweet and nice and help in anyway you need

debbie jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Dittrich 
Rating:
5.0

Pick up location clerk is the best!! Keep up the good work

Enrique Chavez 
Rating:
5.0

Customer did not leave a comment.

MARIO JARAMILLO 
Rating:
5.0

Check for text message before leaving; there is a checklist which they send to verify equipment condition. I didn’t see text until I got home; the link expired by then.

Frederick Fisher 
Rating:
4.0

Customer did not leave a comment.

neal gallien 
Rating:
4.0

Customer did not leave a comment.

Melinda Alison 
Rating:
5.0

Customer did not leave a comment.

Charles Hatchel 
Rating:
5.0

This is soo convenient for me!! This is the third time in 6 months that I've used this location and it's always filled with smiles and excellent customer service! I really appreciate it!!

CHANCE SOUTER 
Rating:
3.0

Customer did not leave a comment.

Russell Amatangelo 
Rating:
5.0

Customer did not leave a comment.

MIKE BURGE 
Rating:
5.0

Very please with the storage as well as the staff!! Highly recommend this storage unit.

Sheila Stephens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jim Best 
Rating:
5.0

Excellent service and recommended a fantastic mover (L&M). Thank you!

David Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Humphrey  |  Overall Experience 
Rating:
5.0

Perfect experience. Great people, clean unit.

Jenny Russell  |  Overall Experience 
Rating:
5.0

Best experience ever in moving from truck rental to storage, I recommend this uhaul dealer and storage to everyone!

Mike Mc Whorter clown company  |  Overall Experience 
Rating:
5.0

Excellent facility and staff. Great to work with no nonsense experience. Would highly recommend and use again.

Tod Chance  |  Overall Experience 
Rating:
5.0

By far the best experience I’ve had with a storage facility. Curtis is the best! Thanks again!

renea sneed  |  Overall Experience 
Rating:
5.0

This location is the best in town!!!!

mike brewer  |  Overall Experience 
Rating:
5.0

Excellent service from Curtis and his team from start to finish, would highly recommend this storage facility, thanks again.

christopher butters  |  Overall Experience 
Rating:
5.0

Love the staff ! Very helpful with everything and flexible !!

rahul patel   |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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