Comentarios del cliente para Highway 22 Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Highway 22 Storage

Grado total:

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Michael S. en

Grado:

El cliente no dejó un comentario.

Brittney W. en

Grado:

Wait time for 1-800 is horrible. Getting app to work when trying to return uhaul was extremely difficult.

Malcolm M. en

Grado:

The fuel charge is BS, I made a comment to the person renting the truck that the fuel gauge was less than half but I was in a hurry so did not get her to change it. A 15' uhaul truck gets 10 MPG and I added 2 gallons for driving 22 miles.

Lisa W. en

Grado:

El cliente no dejó un comentario.

jordan p. en

Grado:

One of the easiest rental experiences I’ve ever had. The truck was okay, but it got me to where I was going.

GENE A. en

Grado:

Inform them that the trucks have a deceleration protocols when going downhill.

Richard B. en

Grado:

El cliente no dejó un comentario.

Laura E. en

Grado:

The truck was in excellent condition and I was worried it wasn't clean enough on return! They were great!

MICHELLE H. en

Grado:

I didn’t have a problem with my location pickup. I had a problem with customer service on the corporate side. I booked my return location and received a voice mail saying I couldn’t return it there. They changed my contract in they system without talking to me. Jessica from scheduling should be fired. Rude. I don’t think I will ever do business with u haul again.

John S. en

Grado:

El cliente no dejó un comentario.

John W. en

Grado:

We have 2 location's where we live but one wasn't even open on days that it is the busiest of the week and the other is unmanned. Kind of sad.

Danielle B. en

Grado:

I have to moved anything into my storage being I do not know how to enter the property I was not given any sort of passcode or really any info on anything besides me paying 6.95 for reservation

MATTHEW M. en

Grado:

They were able to meet my every storage need, even when a needed an extra space. The staff are very friendly and helpful. Being able to rent a truck right there was also very convenient.

Dawn B. en

Grado:

Excellent customer service. Their employee went above and beyond and was excellent to work with.

JOLINE K. en

Grado:

Very well maintained facility, friendly staff and affordable.. thank you.

Hannah G. en

Grado:

El cliente no dejó un comentario.

JERRY W. en

Grado:

The facility was nice, and the staff always courtesy and helpful. If I ever need a storage unit again, this will be the first place I try.

Rachael S. en

Grado:

The office was clean and the customer service was excellent! The lady was very friendly and quick.

william s. en

Grado:

El cliente no dejó un comentario.

larry b. en

Grado:

El cliente no dejó un comentario.

PATTI L. en

Grado:

The staff is very friendly and helpful. The facility is clean and well maintained. I would use them again. I would also recommend them to others.

Vicki M. en

Grado:

Corey was the best person I spoke and dealt with. More professionally than the others.

scott w. en

Grado:

El cliente no dejó un comentario.

WILLIAM S. en

Grado:

Nice people to work with

STEVN P. en

Grado:

El cliente no dejó un comentario.

KATHERINE P. en

Grado:

The comments I want to put will not fit into the 200 character limit so I will just put my review on Google and Facebook. You can read them there. Overall, we're not satisfied.

ray j. en

Grado:

N/A

Shaina O. en

Grado:

El cliente no dejó un comentario.

Jodessa P. en

Grado:

El cliente no dejó un comentario.

Kimberly C. en

Grado:

El cliente no dejó un comentario.

Jeff V. en

Grado:

El cliente no dejó un comentario.

paul l. en

Grado:

Tried to charge me $30,000 (yes you read that right). Claimed it was a mileage error and got my card cancelled because of fraud. I’m b Irish which means I have no money for 2 weeks until my new card comes. Just muttered apologize and then had he nerve to overcharge me on mileage. So poor

REYLENE L. en

Grado:

I had such a hard time returning the U-Haul where I was originally supposed to return it the guy was rude after I took called him and told him I was lost from moving to Salem from out of state when I got to the other U-Haul place I was upset and crying and she was amazing took the U-Haul back for me even though she didn't have to calmed me down and by the time I left there I was in such better spirits she's amazing and wonderful

James M. en

Grado:

Friendly, helpful, professional. Nice facility.

robert c. en

Grado:

Great employees, especially Laurel, she helped me find trucks when i moved in and out. Answered questions as needed. All the employees are very friendly.

nancy c. en

Grado:

El cliente no dejó un comentario.

karen h. en

Grado:

only 1 jerk working behind the counter on busy day of reservation; line out the door. Employee took approximately 20 minutes per customer to check out trucks. After waiting 45 minutes, was told the previously reserved truck confirmed twice the prior day was not available and for me to step aside. Employee knew not what to do, appeared to have no training experience. Just a very poorly run set up.

jim s. en

Grado:

The online rep did not get back to me to confirm my truck so i called back again to make sure they had my truck waiting

Michael F. en

Grado:

El cliente no dejó un comentario.

Cliff W. en

Grado:

El cliente no dejó un comentario.

PETER L. en

Grado:

El cliente no dejó un comentario.

Steven F. en

Grado:

El cliente no dejó un comentario.

cruz g. en

Grado:

El cliente no dejó un comentario.

bryan j. en

Grado:

El cliente no dejó un comentario.

Darlene H. en

Grado:

It was really Tammy at the Dallas Oregon Uhaul that saved my bacon. I had reserved at 10' truck at the 1395 12th St SE location for 10 AM pickup. After filling out paperwork I walked out to get the truck and discovered what they had reserved was a 10' cargo van, which would not work for the dimensions of the furniture I had to move. Since my movers were arriving at my house in less than 30 mins I was in a panic. They did offer me their last 10 foot truck, but it was essentially out of gas. The idea was that I was supposed to fill out paper work all over again, drive this truck some place and get gas, having 1) no idea how much gas to put in it and 2) had no idea how to navigate all this and get back to my apartment in time to meet the movers--remember, I'd just moved to Salem and found it a REAL difficult town to navigate. They asked if they should just cancel the reservation and getting up to leave I said "yes, please" and left. I got home before the movers arrived, had just enough time to call Dallas Uhaul (where my storage locker is) and explain to Tammy what had happened and what I needed. The didn't have a 10' truck at her location, but bless her heart, she immediately found a 10 footer at another location near me that worked, saving the day and the $100. I would have had to pay the movers even if nothing was moved because of not having a vehicle. So she is my hero for the day!

ALLAN P. en

Grado:

No improvement necessary the employee came down to the truck as i was locking she informed me that was not necessary as she had to get some information from the vechicle I thanked her very much and proceeded to leave the premises.

NORMAN T. en

Grado:

We were promised a truck at a location 2.1 miles from our load pick-up location. We were then called and told the only truck available was approximately 9 miles (through heavy traffic) away. The facility where we picked up the truck was difficult to turn the truck around so that we could get out onto the street--a perk would have been to have the truck ready to head directly out onto the street. The admen staff was training a new employee and both performed their jobs with preciseness and in a friendly manner.

Melissa J. en

Grado:

El cliente no dejó un comentario.

ramon m. en

Grado:

Utilized the U-Haul app for self turn in, ok but not the best.

dana t. en

Grado:

El cliente no dejó un comentario.