Comentarios de los clientes para Highway 14 Store All LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Highway 14 Store All LLC

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LORRETTA P. | Overall Experience |
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I want to just thank Mrs. SYBLE Lawrence for all she do and for making my move a successful one. Thank you and God bless.

SCOTT A. F. | Overall Experience |
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I rented a 5x10 storage unit on Monday and started putting items in with my son and grandson. Completed it on Tuesday and Wednesday afternoon the lady that ran the office called me and said she asked if I could come by the office she needed to talk to me. I arrived to talk to her and she said I had to vacate the storage. The reason was some items ended up missing in the storage lot, was not told what the items were, since we were last ones in the storage units after she left my son and grandson was accused of stealing the items. I told her my son and grandson didn’t take anything and we just put things in the storage unit and didn’t take anything. Her response was “Well the surveillance tapes will certainly tell us”. She also told me I could watch the tapes with the managers. On New Years Eve we went and emptied the storage room. After giving her the lock back I then asked about the money they owed me. She stated they owed me $67 and it could be done one of two ways, I could get a check mailed but didn’t tell me the other way. Then I asked her what about the surveillance tapes. She stated what tapes. I said the surveillance tapes. She stated the manager had not looked at the tapes. I asked how did she know my son and grandson stole anything. She then stated we were the last ones there after she left at 5. I told her that my son and grandson were with me the whole time and only thing we used of theirs was a flat cart that we returned. This lady accused my son and grandson of stealing with no proof and her only reason was it was two young boys and they were there after she left at 5. This lady either needs to be fired or at the least reprimanded. She could also use a customer service class. I will not ever use this or any of your businesses again and will not recommend any of my friends or associates to use any of your businesses ever.

DONNA D. D. | Overall Experience |
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El cliente no dejó un comentario.

JENNIFER W.
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El cliente no dejó un comentario.

April H.
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El cliente no dejó un comentario.

Damaris J.
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El cliente no dejó un comentario.

Adam W.
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El cliente no dejó un comentario.

David F.
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Improve U-Haul the website the customer service the everything about U-Haul needs improvements

Christopher H.
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El cliente no dejó un comentario.

lavanda L.
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nothing

RONALD L.
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El cliente no dejó un comentario.

Chaquan M.
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Excellent customer service

Shynkyna Z.
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El cliente no dejó un comentario.

Steven C.
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Truck was full of boxes that had food trash in them. Lady said the truck was full of boxes and we could use them if we wanted. Boxes ended up just being full of fast food trash.

Jim G.
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El cliente no dejó un comentario.

DAvid M.
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El cliente no dejó un comentario.

Kayla W.
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My pick-up time was 8am and the location did not open until 9:30am. so i would definitely change the time of pick up.

Tiffany M.
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El cliente no dejó un comentario.

Jannet L.
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El cliente no dejó un comentario.

Teresa H.
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El cliente no dejó un comentario.

MARCHELL B.
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Great customer service...Sybil was great

David M.
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El cliente no dejó un comentario.

HAL I.
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El cliente no dejó un comentario.

MICHAEL C.
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El cliente no dejó un comentario.

Ronald P.
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I chose the option to pick up my truck with my phone because it promised a speedy experience without having to wait in line or go inside. The process took almost 20 minutes from the time that I arrived and the online agents were unresponsive. When I was finally told how to access my keys I was sent inside anyways where I still had to sign and initial papers. Knowing ahead of time that this location required going to the desk upfront would have saved me much time and frustration. I would not rent from this location again and I probably will not use U-Haul again. The lady at the desk was very pleasant and none of this was her fault.

CRYSTAL S.
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All was fine, but the lady at the front was very slow. She was nice enough

CRYSTAL R.
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The location and service were average. I do not have any complaints regarding the location or service. My complaint is in regards to the trailer i rented. I rented a 5x8 enclosed utility trailer. The trailer door was extremely hard to get up and down, we even experienced trouble getting the trailer door to lock into the groove. We were able to see that the right side of the door was not closed all the way, however we checked and rechecked to make sure nothing in the trailer was blocking the door from closing all the way. That being said the trailer door really made for difficult hauling. I have previously rented the open utility trailer and had no problems at all with it.

CHRISTOPHER S.. S. | Overall Experience |
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Great experience

Danny P.
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El cliente no dejó un comentario.

debra R.
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They were very helpful and the truck worked well. I will use them again if I need a truck to do local driving and hauling.

WILLIAM J. E. | Overall Experience |
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My camper was broken into in their gated storage area. Another tenant told them about the break in. They didn’t bother to inform me so I found out when I picked it up for a trip a week later.

Lawrence M.
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El cliente no dejó un comentario.

Emily S.
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The lady up front is so nice and accommodating. We will definitely go to this location if we ever need to rent!

JENNIFER D.
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El cliente no dejó un comentario.

AMY W.
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El cliente no dejó un comentario.

Mario G.
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El cliente no dejó un comentario.

Dean W U.
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El cliente no dejó un comentario.

Latoly M.
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El cliente no dejó un comentario.

JOHN M.
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El cliente no dejó un comentario.

Priscalla M.
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El cliente no dejó un comentario.

DONNA M.
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El cliente no dejó un comentario.

Louis C.
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El cliente no dejó un comentario.

Louis C.
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El cliente no dejó un comentario.

frank N.
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El cliente no dejó un comentario.

Mikki R.
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Nothing

JOHN J.
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El cliente no dejó un comentario.

Jason H.
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Had a reservation for 8:00AM, No one was there, and I had no direction on how to get my truck. After tracking down who to call, I left a message and eventually got the truck by 8:30.

Terry R.
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El cliente no dejó un comentario.

REUBEN B.
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El cliente no dejó un comentario.

MELINDA F.
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Was having a hard time getting my card to go thru the new system took longer to get the uhaul than usually. I got a lil fraustrated

Cathrine S.
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Really nice and friendly lady. Thanks for making my experience great!

PATRICA D. C.
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The truck was not clean and the tires were not aired up to specifications. I was overcharged for one day. Will use Penske next time.

Shirley B.
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El cliente no dejó un comentario.

Rosetta W.
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Everything was great and the representatives at the pick up and drop off locations were understanding and very welcoming. U-haul is the best place!

LUIS C.
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El cliente no dejó un comentario.

Kathy T.
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There's nothing that need improvement. The customer service representative was awesome. I will definitely be using their service again.

Pat B.
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Clean it out Door needs to be fixed

Adam B.
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Very nice lady

Shanika J.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

Regina J.
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Outstanding Customer Service. To all of your veteran employees "Thank you for your Service"

rich C.
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Sybil was most helpful made a couple of suggestions and saved me a lot of time and money....Truly impressed !!!!!

Cathy K.
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El cliente no dejó un comentario.

VERONICA H.
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El cliente no dejó un comentario.

John K.
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El cliente no dejó un comentario.

KENN P.
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I booked at another location but the UHAUL website changed it to another location and I was not aware of this. please change your website so that it is VERY clear to the user that where you chose may NOT be the location that uhaul books your rental. I looked dumb showing up at the wrong place and was upset to find that the online booking changed my location. not cool uhaul, not cool

MIKE G.
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El cliente no dejó un comentario.

PAULA B.
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The oil light came on after 80 miles. I couldn't get any one on the phone to assist.

THOMAS H.
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El cliente no dejó un comentario.

EMILY H.
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El cliente no dejó un comentario.

JONATHAN T.
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Unable to sell back unused Uhaul boxes because it was not a full service Uhaul location, but not a huge problem since I only had one to sell back.

CHRISTIAN W.
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One issue we had is that they only had 6 blankets and we had ordered 12. This forced us to make extra trips to protect our belongings. Elsewise, good experience.

BEN S.
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you are good now

MAX B.
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Better availability. Originally was sent a text saying that the trailer we reserved would not be ready until after 11am, and then it changed to 1pm. Customers need more certainty and want to get started earlier than later.

ALEXANDREA B.
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El cliente no dejó un comentario.

LAKONTA J.
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Custumer service was excellent. The staff was very achieving. I love her personality.

BAILEY D.
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El cliente no dejó un comentario.

JOHN S.
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El cliente no dejó un comentario.

WILLIAM M.
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Don't let the $19.95 signs fool you. The u-haul business is a nickel and dime scam. Make sure you read the fine print because the agents do not disclose all the costs up front. I would recommend having the agent inspect the truck with you before you leave. We dropped ours off after hours and the next morning they tried to blame us for a dent in the door-which we DID NOT cause. We expected this move to cost about $70 instead it cost $120. Will not be using u-haul again.

STAN N.
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receptionist did not know how to use uhaul software programs. took about 30 minutes and a phone call to reserve the trailer

KAYLA G.
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great service and very nice people.

Camille C.
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Everything went well.

RUSSELL P.
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I was given the number for the service rep for this area who I called about the trucks performance but never heard back from him. Bad customer service experience!!!

Carleton P.
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My pickup location was changed less than 24 hours prior to pickup. When I called the morning of the pickup, I was told they couldn't find the keys to my truck. I was told to call back in 10-15 minutes on three separate occasions but they keys were not found. I finally showed up at the location and they keys were still missing. The lady was not able to explain what I was supposed to do even though I made it clear I had moving help arriving in less than an hour. I had to call the U-Haul reservation number to find another location. The lady was nice and friendly, but overall the service was very inefficient and stressful. They need to become more organized when you're spending a lot of money and are involved in a stressful moving process already.

ONOFRIO R.
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El cliente no dejó un comentario.

William L.
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El cliente no dejó un comentario.

JOHN P.
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The truck was clean but had bad ordor in it. The temp gauge was reaching 210 deg.. They charged me an extra day but should not have. only had it for 1 day. The truck I had rented was the 19.95 one. No one could tell me why I was charged twice. They did call a girl at another store to help me out on reembersing the extra charge. I got back home to very if it had been taken care of. A deffirent women answered and was told she had no record of it.. it was writen down but bnot put in the computer like it was suppose to been. They girl took care of it. She told me the girl either did not want to bothered with it or bevause it getting to close for her to getting off. Sound to me like she did not want to be bothered with my problem. The one that did not enter it her mane is Shonda, the one that was very helpful was Kim. There number is 1-205-979-3013. Never will I rent from U-HAUL again. I was going to rent from them because I plan to be moving out of state in December. I will go with a different company now after this incident. I will be remeberced but that is not the problem solver. Should not have happened in the first place. Shonda should be repremended or something else. She should of done her work like she was supposed to done. Not let someone do her work. Thank you,Mr. John Parsons

James B.
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El cliente no dejó un comentario.

MELANIE P.
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I reserved the truck for a 10:00 pick up, but the employee could not find the keys. I returned at 1:00 and the new employee found them. Furthermore, I reserved a hand truck, and they did not have one available. What's the point of a reservation if I'm unable to pick up the needed items on time or at all?

James L.
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N/A

JAMES M.
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The Trailer I rented was clean and well maintained. The manager was courteous and gave me the additional items I had rented. However, there was no one available to help me lift the trailer on to the hitch ball (a 6x12 tandem axle trailer is heavy), nor to make sure that I was installing the lights and safety hitches correctly. Please ensure qualified personnel are available to help customers with trailers and not just the rental paperwork.

NOAH D.
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El cliente no dejó un comentario.

JOSEPH R.
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No one helped me hook it to my vehicle. It was flat on the ground, so it was very heavy. I mentioned to the girl at the front desk I had no clue how to hook it up & all she said was can you call someone. Horrible customer service & worse experience with U-Haul ever. I'm not going to recommend anyone to this particular franchise. I rented a few things from U-Haul in the past & never been treated like this. I think whoever the owner of this franchise is should be closed down. :-(

Geri S.
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Very friendly and helpful.

LINDSAY T.
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We only used the truck for 30 min. Returned it at 5:10 and picked it up at 4:33. Office closed at 5:10 so it got checked in this morning. We were told we would be charged $19.99 for the truck but looked at my receipt this morning and we were charged $29.99 for the truck. I'm not happy and don't think I will use u haul again.

wade A.
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El cliente no dejó un comentario.

David M.
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El cliente no dejó un comentario.

KATHLEEN F.
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I dropped off at night and my only recommendation is to clearly mark some place to drop off the uhaul trucks. I was nervous just leaving it there without a clearly marked spot.

MARY O.
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El cliente no dejó un comentario.

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