Comentarios de los clientes para Highway 12 Texaco

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Highway 12 Texaco

Clasificación general:

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Dwayne D.
Clasificación:

Trailer and truck were to be picked up at a location near to me. Instead, had to drive 40 miles north for the truck then 20 miles south of my location to pick up the trailer.

Heidi R.
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El cliente no dejó un comentario.

Victor G.
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They could have a little better organized but was much better than the pick-up location.

Gregory G.
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Reserve furniture pads were not available, had to go to another shop 7 miles away. Employee was not familiar with uhaul rental system so it took over 60 minutes to complete the pick-up of the trailer. Employee did not inspect equipment. Overall, it was a pretty awful experience. That pickup location shouldn't be allowed to be a uhaul neighborhood dealer.

Romona D.
Clasificación:

The truck was not cleaned at all when I picked it up. and when I got to the place to load it up and opened up the back part of it the board at the back end of the compartment was broken. I took a picture of it because I do not want to be charged for.

THOMAS RAY R.
Clasificación:

Good service. Trailer was ready. Thanks

Jeremy H.
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When I arrived I did a self checkin as I had done when I picked up the truck. I parked it and tried to return the key inside but the young lady didn't know what to do with the key and needed to call someone. I waited as “the one who knows what to do” was not there onsite at the time. No big deal. He was there within a minute or two. He was very nice. I had already checked in online and only wanted to advise him that there was nowhere to checking my blankets or hand trucks and so I didn't want to leave without someone official knowing that they were in the back of the truck. I took a picture to verify. Later he called me to inform me that I had failed to fold the blankets and that they were not all there. I told him that I returned what I was given by my pickup location. They were not folded when I received them from my pickup location as they had been piled on the floor in a heap. He was very nice and said that he would call them and get it squared away. The location is convenient and easy. Bothe employees were friendly and helpful.

Rebecca G.
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El cliente no dejó un comentario.

Bradley M.
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Great service, new truck, on time, well done !

Valerie C.
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I have used these wonderful people many times over the last 3+ yrs and I must say, I have never had a single problem! They are very kind, understanding, and helpful! They are awesome people!

John C.
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Quick and friendly

Valerie C.
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Nothing! It was great!

Roderick L.
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El cliente no dejó un comentario.

AMANDA S.
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The gas was marked as 3/4 of a tank and after I got in and drove 2 miles I realized it was only at 1/4. Even with a picture of the gas gauge and mileage, they made me fill the tank up to 3/4.

Shane S.
Clasificación:

The girl quoted me 14.95 the night I reserved it and then the owner charged $24 ...the electrical line was not long enough so they had to switch one from another unit and the trailer had been used by them personally and full of trash and debris which I had to wait until they cleaned it out....horrible!

Teri B.
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Raj was very helpful and thorough. Would definitely use this location again.

don B.
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Slow only one person working the place

MARGARITO G.
Clasificación:

The person who helped me rent the equipment told me that I was going to get a refund for the days I didn't use it, when I returned the equipment they told me that there is no refund "on one way trips"

Michael B.
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Personnel were very polite and helpful. Enjoyed having a clean vehicle to ride in.

Judith J.
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Very nice and easy to deal with.

William B.
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A new employee checked me in. Due to special circumstances, an accident. They were at a loss until the owner arrived. They were very helpful and patient.

CHRISTOPER D.
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El cliente no dejó un comentario.

david B.
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Appt person ,set truck for an hour away in vancouver, when I reserved it in Longview wa. Had to drive a round trip for hour both ways, just to get truck

Norman W.
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the staff was not sufficiently trained. Did not correctly explain that unit had to be returned to same location to avoid additional cost. In fact, I was told it could be returned at a different UHaul location at no additional cost. This cost me an hour of my time.

James B.
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Cost to much for what I needed

James T.
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Owner was very rude, would go to a different location next time

Michele D.
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El cliente no dejó un comentario.

Tamara M.
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El cliente no dejó un comentario.

Brad C.
Clasificación:

El cliente no dejó un comentario.

george B.
Clasificación:

Nice doing business with you

Natasha R.
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They tried saying the truck had more gas in it than it really did. Manager was micromanaging his employee.

GORDON T.
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when I pick up tow dolly the lights were defective. and had to be repaired before. Ii could us it and took over an hour to fix..

Tommy H.
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We got the UHaul truck stuck in our yard which resulted in us being late for our drop off time. So many things happened that day that UHaul made so so easy for us, we purchased the insurance (ALWAYS. Because you never know), the insurance covered the tow truck to come pull us out of the mud 100%! Nothing was out of our pocket! We called customer service worried they were going to charge us another day because we were late for drop-off, they waved the extra day fee because it was out of our control. Upon arriving at this location for drop-off they asked us if we were ok, if everything with the tow truck was easy, and if everything was handled hassle free for us. Never made us feel like we were "in trouble" for being late, thy were nothing but kind to us from pick up until drop off. I will never use any other company because of this experience.

Joseph B.
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Rag is very helpful and excellent with customers. He is really punctual and consice with his business. I would recommend him to anyone. He keeps a tight ship and very clean nice place. Thanks so much!

brian Y.
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Inspect the equipment before you let someone leave the lot so you don't get stranded for 3 hours waiting for the repair truck to show up...

Robert S.
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Make certain that their computer links to UHaul all work as needed. Spent an extra 30 minutes [or thereabouts] getting checked in due to computer issues.

JEANNIE H.
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Martina at Highway 12 was very helpful

Jeremy R.
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Would like to have a trailer crank on the trailer. I think it is very unsafe to left the trailer up and put it on the hitch. I hurt my back doing this.

Doug D.
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El cliente no dejó un comentario.

Craig P.
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El cliente no dejó un comentario.

Harbaksh A.
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Great service

MARGARITO G.
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El cliente no dejó un comentario.

Blake G.
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Little trouble hooking up the two axle trailer by myself. I had to go in the store and talk a customer into helping. Other than that all was good.

THOMAS H.
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El cliente no dejó un comentario.

Daniel S.
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Speed up the computer

jonique D.
Clasificación:

The location was easy to get in and out of. The truck was clean and ready to go. My only issue is that there are 3 Uhaul locations less than 5 miles from my home, but this Uhaul location was 12 miles from my home. Even though they were all within the same zip code, it would have been better if I could have picked up a Uhaul much closer to my home.

Bob S.
Clasificación:

El cliente no dejó un comentario.

MARGARITO G.
Clasificación:

El cliente no dejó un comentario.

Corbin F.
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El cliente no dejó un comentario.

ROB B.
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attendant was not fully trained in the checkout process and trainer was not correctly hooked up resulting in damage to the tow vehicle

MARGARITO G.
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El cliente no dejó un comentario.

ROBERT B.
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EVERYTHING IS AS IT SHOULD BE....EXCELLENT CUSTOMER SERVICE. KNOWLEDGABLE STAFF...VERY SATISFIED WITH THE EXPERIENCE.

Brooke S.
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El cliente no dejó un comentario.

MARY C.
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close the location

Melody M.
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sheli went out of her way to be helpful and she was very busy by herself running the store and the rentals . what an awesome women she is.. thanks again for all the help.

Debra T.
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nice folks.

Fannie W.
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El cliente no dejó un comentario.

kenwood C.
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El cliente no dejó un comentario.

kenwood C.
Clasificación:

El cliente no dejó un comentario.

scott allen M.
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THIS STORE WAS GREAT ON RETURNING OUR RENTAL!

Jennifer C.
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I was over charged. Now I have to wait three days for the dispute of charges to start.

Doug M.
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El cliente no dejó un comentario.

ANNE H.
Clasificación:

RAJ helped me a lot. He was very courteous to me. I liked him and would go back to him again. He made certain that I had the 20 blankets I needed and the two dolly's. The facility was very clean and organized . service.

Toby L.
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El cliente no dejó un comentario.

Carolyn P.
Clasificación:

El cliente no dejó un comentario.

Miranda R.
Clasificación:

El cliente no dejó un comentario.

Ernest B.
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El cliente no dejó un comentario.

Dennis S.
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El cliente no dejó un comentario.

William R.
Clasificación:

My husband, although still able to drive, was unable to help in connecting to our vehicle. The attendant was kind, courteous, and very knowledgeable in attaching the U Haul, and the lights. Very helpful young man, and yes, and we appreciate having a U Haul dealership just a few miles away. We would recommend it very highly.

Wayne C.
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Super nice. Did have to use this location instead of the one a block from my house to get the size trailer I needed

GREGORY Y.
Clasificación:

El cliente no dejó un comentario.

Stuart Z.
Clasificación:

The store I rented from had the equipment and was set up for early rental I picked the truck up at 0430 the problem was no place to do a pre trip at that time I had requested the truck be full so I didn't have to stop for fuel until I was finished I was told it would be done It was not The truck condition was sub standard No interior lights in cab and box Head lights were out of adjsment Among outher things The vehicle was adiquit for the job If I was to rent from uhaul again I will use another store But it is highly unlikely I will use your company again

Clasificación:

Wash the windows

Christa L.
Clasificación:

My complaint is with the customer service I received when I called the Uhaul 800# to get info on the closest drop off location for the box trailer I rented. After a long day of loading and unloading very heavy outdoor potted plants, etc. in cold winter weather, I called seeking info on the closest drop off location and was given the wrong information. This resulted in my having to tow the trailer 60+ miles back to the county I picked it up in. It created an additional problem that I had attempted to avoid when I made the original reservation.

CRAIG L.
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El cliente no dejó un comentario.

CRAIG L.
Clasificación:

They are always very friendly and their hours are very accommodating.

scott B.
Clasificación:

El cliente no dejó un comentario.

David S.
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Not to impressed with the cost of renting a truck these days. I drove it from exit 68(back roads to Winlock Washington then back to exit 71 to unload and then back to 68. I had it for a total of 4.45 hours and it cost me 100.00. I will be looking at other options in the future.

Patrick H.
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El cliente no dejó un comentario.

sandy B.
Clasificación:

El cliente no dejó un comentario.

Nathan H.
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El cliente no dejó un comentario.

MICHALE C.
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El cliente no dejó un comentario.

jeff W.
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El cliente no dejó un comentario.

BRUCE B.
Clasificación:

El cliente no dejó un comentario.

JOY G.
Clasificación:

El cliente no dejó un comentario.

James D.
Clasificación:

El cliente no dejó un comentario.

CAROL M.
Clasificación:

I was happy with my whole experience

janice K.
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El cliente no dejó un comentario.

THOMAS H.
Clasificación:

El cliente no dejó un comentario.

Kathryn S.
Clasificación:

I will continue to use this location for my u haul needs and will continue to highly recommend it to all my friends. Customer service here is EXCELLENT and I love the equipment. Van was easy to use and great gas mileage, very clean too. I have rented many uhauls, but this experience was by far the best!

Kenneth W.
Clasificación:

Friendly staff, courteous, helpful.

Kitty C.
Clasificación:

When I first called to rent a truck, the lady said she was too busy and to go on U-haul.com and "do it myself"! After a couple of tries ( I'm not a computer whiz) I finally gave up & called again. That time a nice man answered & made my reservation in less than 5 minutes. Everything went well after that.

KYLE M.
Clasificación:

Don't charge two rental periods for the same day. The rental is supposed to be for 24 hours, yet I was charged for 48 hours when I only had the truck from 1200 to 2015 on Tuesday August 1. Overcharging is never a good business plan since it means a loss of business from people talking and telling friends to go somewhere they will not be charged for 2 days when they only used the truck for less then one.

CLINTON C.
Clasificación:

I stopped there for directions for my drop off place and the attendant was very nice and helpful. He ended up receiving the vehicle there. Super nice person.

Tanya C.
Clasificación:

The person who helped us when we picked up the UHaul went above and beyond to help us. He made sure our safety was taken care of in regards to the lights functioning on the car trailer. He even tested the lights and called us afterward to let us know who we could call during our trip if there were any problems. I'm sorry I don't remember his name, but he was truly awesome.

Frank C.
Clasificación:

El cliente no dejó un comentario.

SIDNEY B.
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El cliente no dejó un comentario.

Cliff N.
Clasificación:

El cliente no dejó un comentario.

Mary S.
Clasificación:

Above all, U-Haul was there when Budget was not. They cancelled a reservation and conveniently called us at 4:00 pm to notify us the truck just wouldn't be there in the morning. A 26-footer. No reason. Just no trucks left anywhere. We were in Chehalis at 6:00 am the next morning getting our reserved last minute U-Haul truck. What I now proudly say is yay, U-Haul!

Wendell S.
Clasificación:

I can't think of anything to make it better.

No se han enviado comentarios para esta ubicación.

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