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Amanda W
Customer Reviews for Highview Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check the app and website because I had some troubles while arranging the return of the u-haul. The steps 3 and 4 got stuck after clicking on Continue
Juan AGood job, I had no problems 😊 👏
scott FHighview hardware was excellent as usual.
Randy GEvery light was on. Very hard to start and scary to drive. I'll never rent from there again.
Julie Gall ways in and out in 15 min guys are friendly very helpful
Cheryl AGreat guys giving great service!
Damond EClean the trucks, friendly staff
kathy sThe app needs work Was not easy and it was a 5-10 minute hold for customer service
Nichelle Auneducated person, I charge for only 3 hours and less than 30 miles somewhat exaggerated and does not allow to be spoken to. I WILL NEVER RECOMMEND THIS PLACE.
henry hUhaul was wet so my belongings got wet... other that great
Kelly OBetter maintained vehicles! My vehicle broke down.! Lost money on my delivery! I was not satisfied with the overall remedy to the situation! I will be notifying corporate!
Gregory JThere has to be air conditioning in the Hardware store. And the staff there to be a little more friendly.
Lorrie SThe vehicle was very dirty upon pick up cigarette butts on the floor. Check Engine and Tire Pressure lights on.
FLOR SSupposed to be 19.95 a day and I was charged $150 ridiculous
david yI believe the air conditioner might need some freon.
Linda BGreat customer service.
CHRISTOPHER DThe location was great, the online experience was terrible. I had to give up the check in and just go inside to the store. You cannot have someone check in the ask for verified references. That should be done beforehand- very frustrating and poor customer service. I’ll never do the online option again.
Carla SExcellent service.
PABLO JI was over charged on my credit card I made sure I put gas until it wouldn’t take anymore , l was told I could keep the pickup truck longer if I needed only to be called to rush the truck I used 43 miles from 11am to 2:30pm I was charged almost 70.00
Gwendolyn KVehicle smelled like pot.
carol KFriendly and proficient
Velvet wEverything went very smoothly, can not think of anything that could have been done better.
Jessika CThe employee at the location was rude to me and fellow customers. He threw the keys on the counter and slammed items when his printer was not working. The process of trying to get a uhaul vehicle in a timely manner was not efficient due to the attitude.
Megan WThe store owner was incrediy rude, abrasive and argumentative. I was made to feel like a nuisance for even being there.
JOSHUA HThe online videos were a tremendous help in my decision to utilize U-Haul I’m not sure how to improve my experience but I will definitely spread the word and recommend the specific store I rented the trailer from. They were extremely helpful and easy to work with.
Jon SIs good
Gebrie MEngine check light on and low tire pressure light on. Dirty interiors with scent of cigarettes. Back truck storage space dirty.
Alex MI was very disappointed with customer service because I had specific asked for a dolly so I could move certain items that needed a dolly.When I arrived at my house it wasn’t any dolly inside of truck. At this point when attempted to call back it was closed. Next day called store and they were very rude and was not helpful. Only credit me 7.00. I feel I should had more of creditor my terrible experience. When I asked for a compensation said no and was very rude. The manger that I spoke with from the store management from u haul. Scott??. I called the 800 number frm u haul I was told I would get a credit for 20.00 but didn’t receive it.Cery frustrating with my experience. I feel now that I should receive more of a credit for the inconvenience.I will be reporting this experience
Aretha JI only answered yes on the equipment because it was either a yes or no question, but the truck was clean enough but the check engine light was on the entire time , that's worrisome to me, and the driver side mirror wouldn't stay adjusted where I could see properly.
Karen LDid not receive correct equipment. I was overcharged for gas. Do not recommend this location.
Sarah HNothing great service and help
rick gInside Cab could use some attention. Sticky floor Matt. Some substances on tge seat that would come off onto clothing I covered with a towel
joseph cTruck was dirty, wrong fuel reading, paperwork said 3/4 of a tank, was just above a 1/4, smelled of cannibus.
judy bVery confused people. Acted like it was there first time
brian sThe guys were Super friendly and very helpful !
emery rOlder man at counter said he couldn't put the trailer in the parking spot so I had to unhook the trailer myself and manually put it in a parking spot.
Mara CGreat people to work with
Mike MTrailer had no jack, Location could not help me connect. I had to leave and bring my own jack to connect the trailer. Trailer tongue was extended out into a local street. I had to block traffic while I connected the trailer to my towing vehicle. I had ordered 12 furniture pads, could only get 5.
David PThis was the worst U-Haul experience I’ve ever had. The cab was absolutely filthy. The equipment I asked for was not available. I paid for 12 furniture pads and received two that were used and wadded up in a ball. When my son got in the passenger side of the cab, he found a used marijuana pipe in the door. Words cannot express my frustration and disappointment I could have been arrested because I drove that U-Haul without knowing that there was drug paraphernalia in it.
Lauren SOur rental experience was great
Curtis VThe service on (Fegenbush) was to awesome
Tammy CNot make your Customers wait for for 4 hours to pick up a truck in the cold and rain. And when you call for assistance we got hung up on twice
angela jWhen a customer calls to set up an appointment, the Representative needs to let you know what type of Card you can use. I went to pick up the truck and I could not use My Visa card stating this was a Gift card. Nonsense. I had another card with me at the moment and I use that one.
bridgette hVery quick and easy process.
Larry MDon't make me go inside the store and talk to someone to get the key
KATHRYN PMake self checkout a little easier without all the picture uploads
lloyd wRep made it quick to check out
Brian USuper quick and easy check in. The men at the hardware ship are very friendly and helpful.
Jami GDrop off was smooth
Tristan KHad to drive 25 mins to pick up equipment, asked for a discount because it’s so far away and I have to pay for mileage, was told no, also when I went to pick up a truck and a trailer I was told I had to “pay $50 for the hitch because someone stole mine” wtf!!! Not recommended!!!!!!
Brittany HTruck was dirty; cup holders filled with liquid substance... Tires low on air; left front; right rear....
Patricia L