El cliente no dejó un comentario.Carl S.
Customer Reviews for Highlands Self Storage
(Distribuidor de U-Haul del vecindario)
Franklin, NJ 07416
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 9 a. m. - 5 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
When I reserved the trailer, I opted out of the insurance. However, when I reviewed the bill I was charged for the insurance. I didn't argue as I did not notice the charge until I returned itDan B.
Not have 30 year old leaking trailers with non working lights. Our mattress an box spring got soaked ! I know trailers aren't waterproof but we had puddles of water in trailer.Customer service did nothing to help us. Phone time waiting is ridiculous!!!Scott F.
El cliente no dejó un comentario.RICHARD T.
El cliente no dejó un comentario.JAMES G.
The two representatives at the counter on my day of pick-up and drop-off were very pleasant, respectful and helpful. They made me feel very welcomed and comfortable. The location was kept clean and welcoming. I will be using this location in the future my u-haul rental needs.VANESSA R.
Dropped the truck off on a Sunday so there was no one there. But I was still able to take care of it.ROBERT A.
The app was absolutely terrible. I couldn't get it to work and had to wait for the manager of the location to get there an hour after I wanted to be on the road to finalize my check-in and get me the truck. The chat option was bad as well, the person we chatted with disconnected before the chat was done and we got no resolution. I will not recommend your service to anyone I know and will tell them about the experience I had. Highland self storage was fantastic, but the U-Haul experience was the worst.Ryan J.
El cliente no dejó un comentario.William F.
Low beam headlight was out on the driver's side. The passenger side low beam was very weak, almost like driving by flashlight. I'm glad I wasn't driving long distance. The ride/suspension was fine, but the driving/cabin space was EXTREMELY cramped and uncomfortable.Douglas S.
El cliente no dejó un comentario.William B.
El cliente no dejó un comentario.PETER A.
El cliente no dejó un comentario.Michael S.
El cliente no dejó un comentario.Ron C.
Super great service. Was able to meet all my moving needs. Made process easy and fast ( wish the move was that way -LOL). Best place I ever rented fromROBERT J.
Great experience all around. Thank youStephen W.
Great friendly people to deal with. No Hassel here, there here to help.Ronald H.
El cliente no dejó un comentario.Michael M.
Having nothing to do with the location, the truck was late and did not have any gas in it. They were great but my interactions with the regional office was far below par.Guinevere H.
The truck was filthy and full of garbage from the previous ridersRenee C.
Everything was great as always. Stacey is always awesome to us. This is the only place we go for storage and Uhaul needsâ€¦.Edwin C.
John was a great help. My day would have been a disaster if it wasn't for him.Aaron G.
El cliente no dejó un comentario.Casey L.
El cliente no dejó un comentario.Tyronne J.
El cliente no dejó un comentario.Mark C.
Always go when the young lady (I forget her name) is there. She went way out of her way to help us. FANTASTIC customer service!!!patricia S.
Great people. Definitely recommend.Chris B.
El cliente no dejó un comentario.Robert J.
No mention in earlier text msgs. about $20 fee if you don't follow the link. You caught me quite by surprise with that. Desk clerk simply said drop the key in the slot. This is unacceptable.Paul C.
First time renting from uhaul where a dealer called me a few days before and let me know my rental would be there and not have to drive all over the state to pick one up...Will definitely use them again!!Thomas S.
Best place to rent a uhaul around. Extremely nice and professional people.Peter M.
El cliente no dejó un comentario.JOHN P.
El cliente no dejó un comentario.Keith D.
Second time renting at this location.John C.
Don't change! You guys are the best. Everyone was super helpful and made the process as easy as could be.Benjamin E.
I had a very hard time trying to get my phone with the location setting. I had everything turned on, but until I spoke with a service representative and figured out the problem I was already half an hour late. I think people need to be told to turn on their Safari location. Other than that, it was a very easy process. Thanks to the service representative on the phone who helped me.Deborah P.
Two times I've rented a 5x8 trailer from this facility and two times I've been charged more than what I agreed to on the contract. The first time I opted not to have safetwo and yet an attempt to charge me was added to the final bill receipt. I called the facility who said they couldn't do anything about it and that I had to call corporate Uhaul to get it removed. I did and it was removed. The second time I rented a 5x8 trailer from this facility I was double charged for not only safetow but also two days rental, when I only rented the trailer from 11am to 6 pm of the same day. I called the facility and they said they couldn't do anything about it and that I had to call another number. I did and I am now awaiting the removal of the erroneous charges.Troy P.
El cliente no dejó un comentario.Kathleen M.
El cliente no dejó un comentario.Pete H.
For the first time I was made to hook up my own trailer... From lifting to the chain and brake chain... Didn't know I was an employee....Nikole M.
There are 6 uhaul rental facilities within 5 mile radius the closest uhaul facility that had a tow trailer was 35 mins away And I had to return it back to that facility also I had to schedule it on a Monday just to use it I think you need to Allocate more of these units in our area I have rented 5 times in 6 months and every time it's a chaseVincent C.
El cliente no dejó un comentario.Kali T.
Easy pickup and drop off. Staff was friendly and helpful. Equipment was exactly what I needed.Christopher G.
El cliente no dejó un comentario.Michael B.
The only issue was that it appeared that I was going to be charged for three days of rental rather than two but it was corrected quickly once I inquired about it.MICHAEL S.
El cliente no dejó un comentario.Norman L.
Very smooth process, picking up and returning.Michael R.
Thanks for everythingDror E.
El cliente no dejó un comentario.Magby B.
Simply stay the same!!Sandy J.
Nothing. The WiFi was down when I arrive to pick up the equipment. The representative went into the uhaul traffic system thru their phone and got me on my way.Timothy B.
El cliente no dejó un comentario.Ingi -.
Flawless experience Met / greeted with warmth and smiles Same feeling, different people when returning Wonderful experience!!Sandy J.
El cliente no dejó un comentario.Eric S.
Truck was ready before my scheduled appointment. It was clean and well taken care of. Return was easy.Marc F.
El cliente no dejó un comentario.Edward J. M.
This particular trailer was showing its age and should be taken out of serviceChris F.
El cliente no dejó un comentario.JUSTIN N.
El cliente no dejó un comentario.MARIAH R.
Everything was good.Walter H.
family owned are the bestElke K.
El cliente no dejó un comentario.GIANNI Z.
Great !!Fred B.
El cliente no dejó un comentario.Dane L.
Amazing Staff and Amazing Service.....Edwin C.
El cliente no dejó un comentario.James D.
No improvements needed. I did in person check in. Customer service was exceptional, both the cab and cargo bay were very clean, and no problems with any of the equipment.Carl L.
The driver door does not closed properly. Heard wind and engine noise all the way. And the cigarette chargers on the dash board were not working. Thank God the one in the glove compartment was working. An overall maintenance check should be done on all trucks before renting them, especially if they are going long distances. Apart from the issues above, the truck ran well. ¡Gracias de nuevo!Lenford A.
Great place would not change anythingBonnie H.
Only negative was pricing was not clearly explained at the beginningMichael K.
Such a pleasant experience. Everyone was so nice, helpful and courteous.Maryann F.
Just keep doing the same thing: no fuss, no muss, classy people to work with that are on site and helpful. Every thing clean and organized.Gina F.
At this location the service was excellent . The young lady at the desk was very professional, helpful and knowledgeable about the rental, the owner of the location was very helpful and pleasant as well. Great servicehenry G.
A short trip to pick up a table cost me $180. Ridiculously expensive. Before I took the van there was 0 information of the cost. I don't think I would recommend anyone at this point. The van was super clean and the staff were pleasant! When I returned the van that's when I was told that I had to pay a different rate because it was a Saturday. I wish I knew that before I rented it.Elia Y.
Staff was very friendly.Renate G.
Nothing. These guys have it under total control. Would definitely rent from Highlands Self Storage again.Michael B.
El cliente no dejó un comentario.RICHARD K.
every thing was great really clean operation and look forward to future businessMIKE M.
El cliente no dejó un comentario.Shawn M.
The customer service on the 800 number was not helpful. Did everything on line and was screwed around with pick up time and brought it back a day earlier. The pick up place personally called me and got me set up to the right time. And not what the 800 number did. I will personally go thru the place and not the web site. The manager at the pickup place was so helpful just not your website.Tommy E.
This facility is the cleanest place I have ever seen!! If you are looking in the area of Hardyston NJ this is the place for all your storage needs.veronica Z.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Jorge M.
This place specifically stated a $50 reservation guarantee, but when I arrived to pick up my reserved vehicle, it was not available. I was then assigned a truck of different size and then re-assigned a different sized truck again. I spoke via live chat and on the phone and was told only a supervisor could input the $50 credit, and the supervisor would be notified and follow up. Never received a follow up and the representative was very rude and unhelpful. If U-Haul offers a reservation guarantee, they should keep it and honor their word.Jefferson L.
El cliente no dejó un comentario.Bryan W.
El cliente no dejó un comentario.glenn M.
El cliente no dejó un comentario.Gregory K.
El cliente no dejó un comentario.migdalia C.
El cliente no dejó un comentario.John R.
Advise customer about all fees (enviromtal, nj domestic security). I was surprised by the additional fees. Side note, the staff is amazing.grace K.
Maybe let people know the need a credit card. I know it's just like renting a car but I wanted to pay in cash. GraciasBarbara R.
El cliente no dejó un comentario.Irma V.
Best experience ever in a rental nice people Stacy the mangerDenis O.
El cliente no dejó un comentario.Tami D.
El cliente no dejó un comentario.Vernon H.
Gentleman processing the contract was very professional, friendly, helpful in arranging the rental of the vehicle. Very decent in helping me that day!! I thank him for all his efforts in getting this rental. Gracias.Marty S.
There was some heavy snow on the roof of the truck. I took off what i could , but could not get to most of it. While driving om the highway, some flew off and caused a car behind me to swerve Although no one was hurt they surely could have been.MIKE W.
I am waiting for a refund from Uhaul When can I expect reimbursementmartin T.