Customer Reviews for Highlander Auto Sales
(U-Haul Neighborhood Dealer)

506 reviews

8063 A Mechanicsville Trnpk   Mechanicsville, VA 23111

(804) 737-1937

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(804) 737-1937

8063 A Mechanicsville Trnpk
Mechanicsville, VA 23111

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat-Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Tom was amazing! Very easy to deal with and a very pleasant transaction.

Harry Warren 
Rating:
5.0

Tom at Highlander auto sales was very attentive and helpful. The equipment was in pristine condition. Would definitely recommend this location.

Penny Argo 
Rating:
3.0

Customer did not leave a comment.

Elaine Drager 
Rating:
4.0

Customer did not leave a comment.

Christian Cope 
Rating:
5.0

Customer did not leave a comment.

Cheryl Cosner 
Rating:
5.0

Customer did not leave a comment.

GEORGE BRYAN 
Rating:
5.0

Customer did not leave a comment.

Walter Koehler 
Rating:
5.0

Tom was incredibly responsive and gave us great confidence. This is the kind of customer service that is lacking in so many other businesses

James Dalton 
Rating:
5.0

Customer did not leave a comment.

Christopher Holloway 
Rating:
4.0

Customer did not leave a comment.

BRYANTCHRISTOPHE BROUGHTON 
Rating:
5.0

Customer did not leave a comment.

Zachary Stefanski 
Rating:
1.0

Customer did not leave a comment.

FLORINI LAUTARU 
Rating:
5.0

Customer did not leave a comment.

Joan Piercy 
Rating:
3.0

This is a small u-haul location at a dealership. They were not open for a Sunday drop off; however the u-haul app that allows drop off during off hours was very helpful.

STEVE URMAN 
Rating:
4.0

Customer did not leave a comment.

James Stankard 
Rating:
5.0

Customer did not leave a comment.

William Torrence 
Rating:
5.0

Tom is quite an interesting guy. Friendly, helpful and accommodating. Everything was ready upon arrival. Picked up without any delays or problems.

Douglas Mungle 
Rating:
4.0

Customer did not leave a comment.

CHRISTINESAMU LYNCH 
Rating:
5.0

Customer did not leave a comment.

Teresa Ford 
Rating:
3.0

Customer did not leave a comment.

Sharidan Anderson 
Rating:
3.0

Key drop location should be better marked. Ink used was faded.

Elizabeth Coston 
Rating:
3.0

Customer did not leave a comment.

James OMalley 
Rating:
5.0

Customer service representative was very kind and thoughtful. Great experience because of him.

roy blair 
Rating:
5.0

Customer did not leave a comment.

Patty Hundley 
Rating:
3.0

Customer did not leave a comment.

TRAVIS BROWN 
Rating:
5.0

excellent place owner was excellent I will always rent from him

MIGUELA ORENGO 
Rating:
5.0

Customer did not leave a comment.

tom harper 
Rating:
5.0

Did wonderful job of giving me a clean vehicle and communicate well

CHRISTOPHER LEE 
Rating:
4.0

Customer did not leave a comment.

Thomas Bridges 
Rating:
5.0

Customer did not leave a comment.

Vickie Randolph 
Rating:
5.0

Customer did not leave a comment.

Ormani Byrd 
Rating:
5.0

Owner, Tom was great and went over and above with me. A lady had canceled her truck rental and I got her truck . THANK GOD, He allowed me to pay a day in advance on 12/27/21 and not take control of truck until next day,28th. Tha truck drove like a dream. I went through rain sleet and snow until dry in AR & TX :)

Elizabeth Jones 
Rating:
5.0

Customer did not leave a comment.

Nile Price 
Rating:
5.0

Very nice gentlemen. Will definitely recommend him for others and will return for future uses.

Tawan Rice 
Rating:
5.0

Was a great place to rent from.Owner was great 👍🏽

Ray Hood 
Rating:
1.0

The truck was dirty, had ashes in the doors from previous cigarette use, and smelled bad (combo of dirty and smoke). No one was there to assist and everything was online. The agent who called to verify and send the code sounded like she just woke up, mumbled the whole time, and was asked repeatedly to speak clearly (which she didn't). I disputed the cleaning charge as this van WAS NO WHERE NEAR GLEAN at the time we picked it up. We also was being charged $17 for gas, but we filled it to exactly where it was when we picked it up. I WILL NOT BE PAYING EITHER CHARGE. I did try speaking with customer service, but after a lengthy hold was told there wasn't much they could do at the time due to the location being closed and to call back on Monday. Call was cut off (hopefully by accident) before help was ptovided. The entire experience was unpleasant.

Raymond Fetter 
Rating:
5.0

Customer did not leave a comment.

Tim Seekins 
Rating:
3.0

The equipment was clean and available. The pickup was a little time consuming because it was after hours and the app was buggy.

Martin Hurt 
Rating:
5.0

The truck was not clean. However, everything worked and the tank was full. The last customer did not clean the back out of the cargo van. My items had to be wiped down when I got them to my destination. Not so happy about that, but my overall experience was great and will return when in need of a rental truck.

Maria Bryant 
Rating:
4.0

Customer did not leave a comment.

Karen Brower 
Rating:
5.0

Customer did not leave a comment.

Javon Burnett 
Rating:
3.0

I took tons of pictures but had a difficult time trying to submit the drop off on line. But the staff took care of everything for a $20 service charge. I wasn't aware that I would be charged to drop it at a different location. I received a text to drop it at a different location, so I did. But U Haul is always great. Thanks you guys. Next time I think I will return it where I pick it up. $20 put me over my budget...😢

Jetaun Bledsoe 
Rating:
5.0

Nothing. Everything is just wonderful.

THELMASCOTT SMITH 
Rating:
4.0

Rentals should be 24 hrs. I was charged a “daily rate” for insurance, etc. It should have been pro-rated to 4 hours since that is what you want as the rental period. You advertise as “per day”; it should be per 4 hrs.

Allen Codamon 
Rating:
4.0

No comments, everything was nice and well done.

Shelton Holley 
Rating:
5.0

Customer did not leave a comment.

FRANK CHEATHAM 
Rating:
5.0

Customer did not leave a comment.

BARBARALISKIE ANDERSON 
Rating:
5.0

Friendly and responsive. They had problem with digital key access and called me to let me pick truck up earlier. Nice touch.

MICHAELANDREW BEM 
Rating:
1.0

Why couldn’t we use the location it was 2 miles away from the destination instead of 15? Absolutely ridiculous

Tori Lacey 
Rating:
5.0

Customer did not leave a comment.

chris Rucker 
Rating:
5.0

Customer did not leave a comment.

DAVID MORGAN 
Rating:
5.0

Customer did not leave a comment.

Earl Thompson 
Rating:
3.0

Staff was courtesy

BRUCIOUS PIGOTT 
Rating:
5.0

Customer did not leave a comment.

Chris Bussard 
Rating:
4.0

Customer did not leave a comment.

Timothy Hunter 
Rating:
5.0

Customer did not leave a comment.

BETTY GOMEZ 
Rating:
5.0

Instructions did not say anything about where to leave the key. Luckily, I (or anyone else) had not changed the combo, so the box was still open. Thank you.

Jason Brunty 
Rating:
5.0

Customer did not leave a comment.

Sandra Branton 
Rating:
5.0

Customer did not leave a comment.

Robert Smet 
Rating:
5.0

Customer did not leave a comment.

gayle brown 
Rating:
1.0

Bad service!!!!

KEIONVANSHON BARKSDALE 
Rating:
5.0

Customer did not leave a comment.

RUSSELL FATHERGILL 
Rating:
5.0

Customer did not leave a comment.

Tonya Townsell 
Rating:
1.0

Must have a representative to review and inspection the vehicle. The vehicle had low air pressure in the left front tire. Also couldn't review the mileage.

Curtis Jennings 
Rating:
2.0

Very unhappy. I was charged double what I was supposed to be and still no one has done anything about it. That’s the last time I’ll rent a Uhaul.

Margaret Butler 
Rating:
1.0

When we rented the place from the U-Haul company in Anderson Indiana we were there almost 3 hours cuz the people that work there it did not know what they were doing I would not recommend this U-Haul company to anybody you're taking a big risk

Donta Gooden 
Rating:
3.0

Customer did not leave a comment.

April McIntyre 
Rating:
5.0

Customer did not leave a comment.

DAVID MCCRAY 
Rating:
4.0

Customer did not leave a comment.

Anita Kelty 
Rating:
5.0

Very convenient to be able to use my phone for the rental.

Jessica Long 
Rating:
5.0

Customer did not leave a comment.

tawana rogers 
Rating:
4.0

The agent was pleasant super quick and helpful.

Clayshon Johnson 
Rating:
4.0

Customer did not leave a comment.

George Givens 
Rating:
1.0

Car was towed after I was told I could park my car in place of the uhaul. The store was closed, called district manager and no answer, not even a returned phone call. Very poor

Shanice Chapman 
Rating:
3.0

Customer did not leave a comment.

K'TIA HICKS 
Rating:
5.0

Customer did not leave a comment.

HAMEEN SALAAM 
Rating:
5.0

Customer did not leave a comment.

Renee Christian 
Rating:
1.0

I was not told that I had to verify vehicle return or be charged $20 I don't live on my computer so I didn't get the email telling me that until it was to late so I feel like you guys stole $20 from me I've rented Uhaul before an have never had to go online after I return the truck you have found a way to commit leagal theft it bull shit bad customer service

JEFF BURKE 
Rating:
5.0

Every thing was perfect.

Thomas Brown 
Rating:
5.0

Excellent and welcoming customer service!

Kenneth Harris Jr 
Rating:
5.0

Great experience. Location was perfect for what I needed. Vehicle was in good shape. Can’t say enough about Tom. Good cat. Took great care of me. Will be going back very soon.

George Givens 
Rating:
5.0

Customer did not leave a comment.

andre miller 
Rating:
5.0

Customer did not leave a comment.

Valerie Hill 
Rating:
1.0

Charged me 2x times for the rental

Damien Singleterry 
Rating:
5.0

Always rent from this dealer. He is awesome

EARLINE ROSE 
Rating:
3.0

I love using Uhaul services, but this time the whole process was a headache. My pickup time was on a weekend and the location is closed. I expected that and knew in advance that I will have to access the keys for the truck in the lock box. I went there at the pickup time and they key code given by the App wasn't correct for the box. 45 minutes later with the customer service who was trying to diagnose/fix the problem and giving me different codes to try (nope, wrong truck, next box, nope that box is empty etc..), she suggested I go get a truck from a different location. My movers were about to arrive in 10 mins. The stress was unreal added to the stress of moving to another house and all the drama. Luckily I was able to take another truck from same location (finding the key for this one was an adventure by itself). I don't know who's fault is it to not having the truck ready. The location or Uhaul. But I hope it gets fixed

Mohammed Alrahbi 
Rating:
4.0

Customer did not leave a comment.

Syreeta Edmonds 
Rating:
3.0

My first truck had a dead battery, had to be moved to another day

Nolan Reilly 
Rating:
5.0

Friendly, awesome man that helped me through something I thought would be a l ou t harder than it was!

John Finny 
Rating:
3.0

the u-haul did't have a ramp, and l was disappointed about that. The man l rent from say 10 truck don't have a ramp.

Lisa Muhhammad 
Rating:
5.0

Customer did not leave a comment.

Charmaine Green 
Rating:
1.0

The equipment I requested wasn't available and made the job difficult. It took a hour for me to get the truck.

Dennis Logan 
Rating:
3.0

Customer did not leave a comment.

Arthur Webb 
Rating:
3.0

Customer did not leave a comment.

Portia Massenburg 
Rating:
5.0

Customer did not leave a comment.

Corey Crow 
Rating:
5.0

Great experience and friendly staff!

Christa Benton 
Rating:
3.0

Customer did not leave a comment.

Bryant Moore 
Rating:
5.0

Awesome staff who were super friendly and helpful.

Elizabeth Anderson 
Rating:
5.0

Customer did not leave a comment.

Alex Matzke 
Rating:
1.0

Highlander U-haul was excellent! but I did have trouble with the tailgate would not come down, everyone was very helpful though. Will use them again!

Raymond Shortridge 
No reviews have been submitted for this location.

Additional Services at this Location

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