Comentarios del cliente para Highland Street Self Storage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Highland Street Self Storage

Grado total:

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Jon W.
Grado:

El cliente no dejó un comentario.

Miguel R.
Grado:

I was over charged Please call me 203-995-0514

anthony U.
Grado:

Keep up the good work!

bradley W.
Grado:

I’ve been a uHaul costumer for about 6 years. I really appreciate the customer service at this location. I thought the guys went above and beyond for what was expected. For example I had came to pick up my rental an hour past closing time (my mistake -day light savings time watch issue) And they still took care of me and I was on my way. Much appreciated because I had made my my delivery deadline.

jimmy Y.
Grado:

El cliente no dejó un comentario.

DAVID C.
Grado:

El cliente no dejó un comentario.

Sherri A.
Grado:

I have used this location many times but unfortunately this time I was charged wrong for mileage. I was charged an extra 60 miles. Then for some reason I was charged and then returned $500.00 total! It still has not returned to my account! Not a great experience this time.

John S.
Grado:

Very friendly and helpful staff, especially with a new roof being put on their building...

Edward C.
Grado:

nothing

James D.
Grado:

Really nice guys. No hassles!

Bruce B.
Grado:

El cliente no dejó un comentario.

jen H.
Grado:

The customer service here is great! From the initial phone call, to setting up a reservation, to the rate transparency, to pick up, and no surprises! Just super easy. We’ve rented a few times with this location and always appreciate the ease. Not always easy to come by these days so we are truly grateful! Thank you and we’ll be back!

William H.
Grado:

El cliente no dejó un comentario.

Daniel C.
Grado:

Great service and friendly

David G.
Grado:

El cliente no dejó un comentario.

Marc Y.
Grado:

The location is a dump. The van was new and looked it but still had several annoying problems. The tool kit between the seats was badly installed and hit the floor on every bump making for a very noisy ride. There was a tire pressure sensor failure, making me think I had a flat tire. Neither of the 12 volt plugs worked, so my GPS died after 30 minutes when its battery gave out. I muddled through but, overall, a disappointing experience.

Cory S.
Grado:

No one was there but yard was open. Supposed to be open till 7 but seemed closed at 6.

Barbara H.
Grado:

El cliente no dejó un comentario.

Ingrid O.
Grado:

we came from Texas and, at this location in MA we got southern hospitality who would known, thank you

Garrett D.
Grado:

El cliente no dejó un comentario.

Ali Y.
Grado:

El cliente no dejó un comentario.

Neil G.
Grado:

I was charged for equipment I didn’t order. I feel scammed.

MOHAMMEND K.
Grado:

Unsafe equipment

Paul B.
Grado:

The guy who checked me out was very helpful and thorough!

Nelson P.
Grado:

Nice service and easy to pick up and return

Peter H.
Grado:

This van was horrible , it was not cleaned, it had a horrific smell in front and back . We had to stop and spend 30 dollars to clean the van , we brought cleaning supplies , mop , brooms , towel. The smell was still there !!! Had to put new couches in there and they got ruined!! Me my daughter and her husband had a diificult time being in van so long with this smell, out clothes also got ruined. This is totally unacceptable!!! I will be contacting uhaul and possibly take them to small claims court if they dont do something to make this right .

Michael H.
Grado:

Leave more gas in the tank when first picking it up- only 1/4 of the tank was full when I first picked it up

nicolas G.
Grado:

Clean the windshield and windows (in side)

DUANE S.
Grado:

El cliente no dejó un comentario.

James G.
Grado:

El cliente no dejó un comentario.

mike D.
Grado:

El cliente no dejó un comentario.

Eva V.
Grado:

The lot was looked very sketchy, took me a while to thing about walking in. The location is perfect and good service but the physical place looks awful.

mike D.
Grado:

El cliente no dejó un comentario.

George B.
Grado:

El cliente no dejó un comentario.

Sean D.
Grado:

El cliente no dejó un comentario.

Thomas P.
Grado:

El cliente no dejó un comentario.

Daniel C.
Grado:

El cliente no dejó un comentario.

juan B.
Grado:

Process was friendly and simple as I had pre-check in online.

DUANE S.
Grado:

El cliente no dejó un comentario.

Gina L.
Grado:

Nothing. This location was stellar. The representative assisting me was wonderful and professional. Thank you for such a great service.

Donald R.
Grado:

Excellent crew of guys very helpful

PABLO J.
Grado:

El cliente no dejó un comentario.

Peter M.
Grado:

Motorcycle trailer floor needs to have some sort of non-skid material . It is very slippery when wet ! Big " Safety Hazzard " !!

KELVIN W.
Grado:

El cliente no dejó un comentario.

Rudi H.
Grado:

Very happy experience overall. The truck and equipment were in excellent condition. The 15' truck in particular drove very nicely fully loaded even in snow and sleet conditions. Individuals at the UHaul stores were helpful and the boxes and moving equipment that were offered for sale were sturdy, well designed and reasonably priced.

John M.
Grado:

Wasn’t entirely clear where to leave van in the lot after hours

CC D.
Grado:

Cost to much. But they were good.

LUIS M.
Grado:

El cliente no dejó un comentario.

Nazish A.
Grado:

I have complains about my original pickup location 1 virginia road white plains. The store people had 'canceled' my reservation. He told me that he was talking to someone else in the store and he had my reservation open and he canceled it. Anyway, I went to that location and they treated me very rudely and told me that there is no such thing as a guranteed reservation and it can be changed any time. I was made to waste my time and money to travel to another location. I had originally reserved the truck at 7 in the morning. Later, I was told that they don't have any truck at 7. So I changed it to 2pm and was told that the truck is available at 2. However, when I reached the location (in white plains) the staff had canceled my reservation and instead of being courteous and helpful, they made me look like a fool for believing that I have a reservation.

Neil F.
Grado:

Service was excellent and the staff very friendly and knowledgable. Separately, I think uhaul is making a big mistake by going the route of charging people for human interaction by requiring one to use their phones to reserve check in etc. Be courageous and stick with what’s tried and TRUE. Your brand and company’s had been around for a long time. Please don’t give in to removing people. Instead, tout your focus on service and people to people service.

WILLIAM H.
Grado:

El cliente no dejó un comentario.

MICHAEL L.
Grado:

El cliente no dejó un comentario.

Richard S.
Grado:

Very efficient process. Truck was clean and in good shape.

victor E.
Grado:

El cliente no dejó un comentario.

Anthony T.
Grado:

El cliente no dejó un comentario.

Lisa Z.
Grado:

Kelvin was super helpful!

Mario O.
Grado:

N/A

Peter M.
Grado:

Motorcycle trailer bed needs non-skid material so you don’t slip moving the motorcycle on and off the trailer .

Mark M.
Grado:

Nickel and dimes on fuel - i filled it up as instructed- with 6 gallons- and it was more than the half a tank shown on my invoice. Also charged $5 for blankets I never asked for and didn’t use.

Allan R.
Grado:

El cliente no dejó un comentario.

Miguel G.
Grado:

El cliente no dejó un comentario.

Amber R.
Grado:

The gentleman who work here are exemplary. Very small location but great service and friendly, knowledgeable and thorough.

Luis L.
Grado:

Gracia por sus servicios

carl M.
Grado:

El cliente no dejó un comentario.

robert F.
Grado:

El cliente no dejó un comentario.

MARYANN R.
Grado:

Parking for private cars is difficult on a residential street.

William R.
Grado:

El cliente no dejó un comentario.

Luis L.
Grado:

Great job

Marcelo C.
Grado:

Was one of the best decision we made, thank you so much

Melvin W.
Grado:

Great folks there

William H.
Grado:

El cliente no dejó un comentario.

Amparo B.
Grado:

El cliente no dejó un comentario.

Marta A.
Grado:

You need mor cleaning

Aron B.
Grado:

El cliente no dejó un comentario.

Frank D.
Grado:

Really fantastic location, great management! Thanks!

Yamandu L.
Grado:

El cliente no dejó un comentario.

TOM L.
Grado:

My only complaint is that they charged me $8 a day for insurance coverage, which was never explained to me when I booked the rental. I would not have taken the coverage but I was never given the opportunity to decline it.

Theodore S.
Grado:

El cliente no dejó un comentario.

Alexander H.
Grado:

The manager of this site is a real, big, jerk. Egomaniac.

Brianna H.
Grado:

El cliente no dejó un comentario.

pat M.
Grado:

Your location is very convenient for me and you had what I needed Perfect

JOE D.
Grado:

El cliente no dejó un comentario.

JOE D.
Grado:

El cliente no dejó un comentario.

Vincent P.
Grado:

There are $23.00 charged on this Rental that SHOULD NOT BE CHARGED!!! THE GAS was filled to proper level! The $10.00 fee on top of $29.99 charge for rental is tacked on for NO REASON!! The return APP did not work, would not upload pictires! I will be taking my busyness elsewhere in the future unless these eronious tacked on charges are credited to my account! Very disappointed with these added fees. Very dishonest and extremely annoying! LMK if you plan to take care of this. Truck was clean, returned on time, and had gas refilled. $33 OVERCHARGE by UHAUL will kill your future Busness with me and all the people I speak to. You should be embarrassed to pull these tricky little over charges.

Charlaisa L.
Grado:

Everything was perfect

Sarah K.
Grado:

Parking for customer cars is difficult. Better idea of where to park (to not get ticketed) would be helpful.

Gregory S.
Grado:

El cliente no dejó un comentario.

TOM A.
Grado:

Nothing, this is our 2nd time renting from this location. Trucks are clean, staff is wonderful, friendly. Will be renting from here always. Thank you for everything-The Amatuzzo's

Fabio V.
Grado:

Not good service I do spend thousands of dollars And they always charging more money for cleaning the trucks

Ricardo S.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

El cliente no dejó un comentario.

Ed H.
Grado:

El cliente no dejó un comentario.

Jefferson H.
Grado:

El cliente no dejó un comentario.

Scott L.
Grado:

El cliente no dejó un comentario.

Christopher J.
Grado:

El cliente no dejó un comentario.

Ashton A.
Grado:

Truck had no oil in it and the uhaul place was kind of dirty and out of order

Christian B.
Grado:

El cliente no dejó un comentario.

Mark R.
Grado:

El cliente no dejó un comentario.

JOSEPH M.
Grado:

El cliente no dejó un comentario.

Brandon S.
Grado:

nothing it was great

Lida T. | Overall Experience |
Grado:

Great helpful staff! Thank you very much for the great service!

david s. | First Impressions |
Grado:

I had a great experience. I would highly recommend these guys to anyone.

No reviews have been submitted for this location.

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