Let all customers rent from their selected location, and don't give every excuse under the sun when they request the 50 dollar guarantee. They refused me even tho they changed my location and equipment.Doyle C.
Customer Reviews for Highland Shell
(Distribuidor de U-Haul del vecindario)
Birmingham, AL 35205
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 4 p. m.
- Sáb.: 8:30 a. m. - 2 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.RAYMOND B.
The only thing was they do not have hand trucks and quilts at that location.Charles P.
El cliente no dejó un comentario.John Robert S.
I was told that there would not be additional mileage charge if I was under the quoted mileage. I remained under and they still charged me mileage.WESLEY Y.
El cliente no dejó un comentario.Lauren B.
El cliente no dejó un comentario.Michael C.
Dump. Attendant at the das station was useless. Never again.Matthew M.
El cliente no dejó un comentario.Gabriel E.
El cliente no dejó un comentario.ISAAC N.
The man working the counter could not have been more rude to me while I was trying to drop my key off. The Uhaul mobile app stated that it was 24 hour pick up and drop off, however, this tenant would not let me drop the key off at 11pm. I was standing at the counter looking at all the keys behind him and he said "I will not accept this until 8am tomorrow." So he was very stubborn and unagreeable, making me come back the next day to drop off the key when I could've done it when I was first there. This inconvenience could have been avoided if he had the proper Uhaul key drop box, like the app mentioned he should of had.Heather S.
Don't offer upgrades unless requested. It was confusing and not necessary. Thank you for asking.RICHARD W.
El cliente no dejó un comentario.KATRINA F.
The promised equipment of furniture blankets and appliance dolly were not available when we picked up the truck.Lillian O.
El cliente no dejó un comentario.kennedy V.
El cliente no dejó un comentario.Herman M.
I had booked a truck with pads and 2 dollies and had asked for a different location. When I was assigned this location, it was convenient but did not have the supplies. So I had to drive to 3 other locations to round up what should have been in the truck. Still, all the folks at U-Haul were so nice everywhere! ¡Gracias!Lisa G.
Staff didn't come out and look over the truck on return..just took keys..I thought they would inspect the truck upon return !KENNETH C.
If a customer is dropping off their rental here, please provide information of where and who to drop the key off to.Tracie T.
The cashier had too many other things to do and I couldn't get her undivided attention. This was not her fault, I understand. Return took way longer than it should have. I never got a receipt or email confirmation of my return. I'm worried that it wasn't done correctly.Jeffrey C.
El cliente no dejó un comentario.kevin D.
The personnel at the Shell were very nice and helpful, but the UHaul website continued to time out or give an error message whenever I tried to upload the mileage and gas information ("ERROR: The equipment information could not be updated."), which made the experience confusing for all of us (both me and the helpful Shell personnel). On top of this, neither of the dollies I paid for were in the truck, and I had to borrow a car drive 50 miles out of my way (that's 100 miles of gas for the car 50 miles extra for the truck, 50 miles on the truck mileage gage, and 2.5 hours taken out of an already busy moving schedule) all due to an error on the company's part, which was communicated to me less than 2 days before.Gustav H.
The associates were friendly but it was at a gas station and was poorly set up to serve U-haul customers. A separate window needs to be used to meett rental needs.CANDACE H.
El cliente no dejó un comentario.DEMARIOUS M.
This location is AWFUL! They were slow (I was there at least 30 minutes as the only customer) and incompetent (the lady had no idea how many days I got with my rental, they charged me for a dolly when they don't even have them at the location, they couldn't work tge cc machine). I will never use this location again.Emory S.
The man who handled the rental was very efficient and knew his job. I was impressed.Clifton M.
El cliente no dejó un comentario.Cheyenne T.
No one knew how to start my rental there. It took over 30 minutes to go through the process and they just gave me the keys with no paperwork. The manager was called and he said he would just take care of the paperwork when he got back. I had no idea as to what would be done. I was on a timeline that was shot because they did not know what they were doing.PAUL D.
El cliente no dejó un comentario.James M.
El cliente no dejó un comentario.Katy S.
The people there were very nice.SHELIA S.
El cliente no dejó un comentario.Temisha W.
El cliente no dejó un comentario.Andres S.
El cliente no dejó un comentario.Debra Z.
El cliente no dejó un comentario.Irene G.
El cliente no dejó un comentario.Lindsay L.
El cliente no dejó un comentario.Sharon E.
El cliente no dejó un comentario.Eva C.
African American female at the counter was rude and unprofessional as my father asked her simple questions she had attitude when we return the uhal . She seem to not want to go out check mileage so we could do what total was. Also my total amount t is incorrect overchargedJaneicia W.
El cliente no dejó un comentario.Vaughn B.
I requested a dolly and didn't get one. I had to call customer service twice and still couldn't get one. Also the truck stink and on top of that they changed my location without notifying me of the change no warning no nothingRosalyn S.
this vehicle brake is hard seems not really good, i had trouble two times.Jay P.
El cliente no dejó un comentario.phillip B.
The man working there was nice, but they don't do anything at this location - he simply told me to do it on my phone and I had to figure out where to put the trailer myself. There were no spaces.William P.
First off they switched my pick up location the day before the rental and made the pick up farther out. .I spent two 15 minutes wait times on the phone trying to fix the location and was told it is in the fine print that no ones sees that they can switch without your permission. When I arrived to pick up the rental I had ordered a dolly and blankets and they didn't have them. I was told to call another U Haul to get these so after the two long wait times the previous day on the phone I decided not to call.The rental was also low on gas so I had to put gas in right away. I will not use U Haul again and I will recommend my friends not to use it also. This was the most unprofessional experience I have had with a rental company.shereen Z.
El cliente no dejó un comentario.Sabrina P.
Thecteturn was easy enough to do on the phone, but the clerk wasnt friendly. Just wanted to know where I parked.Michael M.
Shady place to begin with, no proper directions on where to collect keys and people outside asking for money.Yousuffuddin M.
El cliente no dejó un comentario.LILLIE C.
El cliente no dejó un comentario.Alec S.
It was fineCarolyn H.
El cliente no dejó un comentario.Lee D.
El cliente no dejó un comentario.Jeffrey R.
El cliente no dejó un comentario.Jonathan F.
Just awful... not drop box key. No sign to park u haul anywhere...Joseph H.
Had to inside to have them clean the truck. Took forever. Horrible location to deal with. They should not be a dealer. Truck was also a piece of junk. That's not on them but uhaul. Transmission sounded like it was going to fall apart. Drove like it had no suspension. Horrible!Scott O.
App wouldn't work, truck wasn't actually at the location, we spent an hour on the phone getting a new truck and driving to the NEW location only for them to take ANOTHER hour trying to figure out check in because it still wasn't working. 2 hours in total wasting time for a truck I booked a week in advance. DespicableDavid F.
El cliente no dejó un comentario.Jeremy Q.
El cliente no dejó un comentario.Layton L.
Measure the Gas that is coming out of their Gas Pumps. And or park the vehicles on a level surface or get someone who understands that concept.Mark H.
Was confused where to return items rented (dolly and blankets) when dropping off at a drop-off location after a one-way trip between states so licked blankets and dolly in the cab so that they would not be stolen. It was a little unclear where/ how to return these items.Lindsay R.
Very good ?? serviceDouglas J.
Customer service was horribleGregory S.
people were SUPERNICEStephen P.
Check-in agent was rude and didn't know how to return my equipment. He pulled my account up on the computer and literally said, "I don't know how to do this. You'll have to call UHAUL and do it yourself." At that time his associate entered the store and called the police. He was shortly followed by 2 men who came in yelling and one of them began talking about killing people. Having already returned the keys to the agent refusing to help me, I promptly left due to concerns for my safety. I then called UHAUL as advised. I explained the situation to the first person on the phone, who had the insight and common sense to understand that it was unreasonable to expect me to return to the UHAUL drop off location since it was unsafe there. Accordingly, she transferred me to a "live" something who would be able to walk me through the check-in process over the phone. I SAT ON HOLD FOR 37 MINUTES. After finishing my dinner at a Jimmy Johns a safe distance from the UHAUL drop-off location, I decided to hang up and dial again. This time I spoke with someone who insisted I return to the location to check my truck back in. She expressed no insight whatsoever as to the ludicrous nature of such a request given that there were people there trying to murder one another and that I had already wasted almost an hour trying to do UHAUL's job for them. She further insisted that if I did not return to the location I would be charged a $20 fee. Just to recap at this moment: your agent didn't know how to check in my vehicle and promptly gave up and told me to call UHAUL and figure it out myself. Your phone employee insisted I return to a potential MURDER SCENE or get fined $20. Moving along: I asked this employee on the phone to connect me with someone who could make sure that I didn't get charged a $20 fee for refusing to return to an unsafe UHAUL murder scene on account of your agent not knowing how to do their job. She transferred me to a manager. The most the manager was willing to do was put an addendum on my account explaining what had happened, but could not guarantee that I would not be charged the $20 I'd-rather-live-than-be-murdered-at-UHAUL-tax. And rather than saying she would follow up on what happened with this, she said I would have to call in the morning to contest the charge if it occurred.David H.
El cliente no dejó un comentario.Teresa S.
How about being honest with customers and provide services that you promised? Very deceptive business practices.Joseph B.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Connor C.
This was at a gas station location and it took more time to go through the rental check out process as I had to wait while the clerk checked out other customers buying gas and snacks. Along with waiting the clerk was not trained properly as it took longer to do rental paperwork and upon returning the trader they did not know how to receive the trailer back into inventory. Then I get a call 2 days later asking when I would be returning the trailer and was charged double the correct rate. Then I had to spend another hour calling uhaul customer service back to get corrected and it still has not been corrected.Brian D.
The computer system was down yesterday, Memorial Day, I was told. Therefore, I did not receive a receipt...didn't like that. I was told to photograph my mileage, fuel level, and cargo area, which was fine and acceptable. The receipt, I was told, would be emailed to me today, 5/28. We'll see.Scott K.
A man overdosed in the bathroom while returning the key. BAD EXPERIENCETara G.
When I picked up the truck, the inside of the cab was filthy. It smelled like cigarette smoke, and there was dirt and sticky residue like from a drink that spilled in the cup holders. There were also potato chips all over the floorboard. I know that trucks are used frequently, but I fully expect that at bare minimum, the inside of the cab will be cleaned and disinfected before it's rented to the next customer. I was extremely disappointed in this part of the process.Mae D.
El cliente no dejó un comentario.william P.
The moving materials I paid for were not provided.Matthew S.
When I picked up the truck it had almost half tank, I drove it for about 25 miles and used it for about 3 hours, before I dropped it off I put in $15 dollars in gas so it would be half tank. Returned it and today I see that they charged me extra $59 dollars for not filling the tank!! I called to tell them and they answered the first time and hung up then didn't answer again. I will be going there personally on Monday to complain about it!!Luis D.
Great easy experienceMark C.
I had a bad experience with the milage instrument on my Uhaul, so I ended being overcharged. Outside of that it was fine.Corlethius L.
El cliente no dejó un comentario.Walter D.
El cliente no dejó un comentario.andrew F.
I was charged for blankets I never received, and to get the charges fixed has been difficult.Ryan B.
This was the most frustrating and outrageous experience I have ever had with u-haul. I never use anyone else for my moves but after this I will gladly use Penske. Not only was the pickup in an obscure gas station, but when I called to make sure I was in the right place I was answered with â€œuh....ok...?â€ And then, even though my reservation â€œguaranteedâ€ my whole order would be together at the same location, the guy had no idea I had ordered things beside the truck. He told me I would have to â€œget that somewhere else.â€ I received no paperwork, and was asked for my phone so he could â€œtake a picture of the receiptâ€. The truck would not crank when we started it at first, and we were not given any explanation on the truck or how to properly drive it. We had to go to the actual u-haul store where a very kind and helpful woman had to help us though the process, pull up all my paperwork and then procure the dolly that had been â€œguaranteed.â€ Other than that last encounter with the nice woman, I have never had such a bad experience. I will not be using u-haul in the future.Catrina C.
El cliente no dejó un comentario.Lisa D.
I want a refund!!!!!!REGAL O.
Customer friendly had patient's with the customer.. Thanks U haulmaurice S.
El cliente no dejó un comentario.Deniz T.
This was the WORST experience I have EVER had with Uhaul and I do ALOT of business with uhaul. My truck was dirty inside with trash and FURNITURE still in it when I picked it up. I asked for a utility hand truck and was charged for one, but did not receive it. I was charged a late charge and WAS NOT late. I was told that I could drop it off at ANY location and when I did the agent at that location said that I could not. So I had to drive back to the original location, which then made me late, and had an even more horrific experience. I went from having to pay a little over $110 to paying $171.01. I got charged for insurance ( that I didn't get), a hand truck (that I didn't get), a late fee (that should not have been charged) and was sent to 4 DIFFERENT people at 1-800-GO-UHAUL, and NO ONE could help me. I am ABSOLUTELY disgusted and disappointed in how I was treated and with what I had to pay for a simple local move.Africa M.
At both pickup and return there was an issue. The persons I had to complete my transaction with we're confused as if this was their first time doing this. They were not courteous, professional nor knowable about the business. I guess this is U-Hauls way of conducting business per my experience hours before at 540 Valley Avenue Birmingham Al 35209 was despicable! The woman(Caucasian female, short blonde hair and manly mannerism) was rude, dismissive, and condescending! U-Haul has great rates but I'd rather spend hundreds somewhere else to feel that my business is appreciated and customer service is better!Jasmine C.
El cliente no dejó un comentario.Bureerat C.
Maintenance on trucksRobert M.
Easy drop offJon K.
U-Haul operator was new and left alone to process ticket the U-Haul transaction. This process took more than an one hour, along with checking out store customers and not being able to process a credit card.FREDERICK B.
El cliente no dejó un comentario.Beth H.
El cliente no dejó un comentario.Tamarkus K.
El cliente no dejó un comentario.Patty T.
El cliente no dejó un comentario.Donald R G.
El cliente no dejó un comentario.Donald K.
The employee at this location was unable to assist me with my reservation. I had to wait on the manager that was running late to be able to pick up the equipment I had reserved. Manager was nice and helpful once they arrived.